UCCSC BIRDS OF A FEATHER:
CLOUD SERVICES AT THE UC
The Cloud Opportunity
• Harness the power of consumer technology for teaching,
research and administration (e.g. Google Apps, You Tube).
• Scale services massively up or down easily based on need (e.g.
Amazon Web Services, ServiceNow).
• Move costs from a “CAPEX” to “OPEX” model for predictable
spend based on consumption.
• Provide services that the community actually wants to use.
• Let vendors run commodity IT services that add no distinction,
focus on the mission!
The Cloud Problem
• Each UC campus has hundreds of cloud services in use by
faculty, staff, and students
• Sensitive UC data can go into services with poor security and
privacy safeguards using “click through agreements”
• Campus units creating new forms of “shadow IT” in the cloud
• Campus IT can’t move fast enough to provide services to shift
demand
• Cloud has to form a central part of IT strategy, but it’s often
unclear how and when to move to or integrate cloud services
Some UC-wide Cloud Solutions
• Tap IT, security, procurement, legal, risk, compliance
expertise to get better agreements with cloud
vendors.
• Systematically identify and prioritize campus cloud
computing needs
• Give campuses guidance on deploying cloud
services
• Move faster, faster, faster!
Some Campus Cloud Solutions
• Create a delivery model in Central IT. Embrace the push from your
constituents.
• Ruthlessly prioritize what IT services are important. Retire old services
and offer new ones.
• Objectively prioritize what services to offer first, not based on the
loudest voice
• Don’t let cost allocation issues stop you. Pay for it centrally or find your
coalition of the willing.
• Privacy and security are hard issues, consider all the concerns but insist
on taking a risk-based approach.
• Take some calculated risks, learn and grow from them!
UC Cloud Services Workgroup Charter
• Develop strategy for acquisition of cloud Services
for UC enterprise
– Define security, privacy, contract requirements
• Employ UC multi-discipline, multi-campus resources
for Workgroup
– Evaluate current state of Cloud Services usage
– Identify UC enterprise requirements for Cloud Services
• Negotiate and issue agreements for Cloud Services
for the UC enterprise
– Design communication channels for implementation of
Cloud Services for the UC Enterprise
– Assist with implementation plans across all campuses
Workgroup Members
Charged by the ITLC and CPO Bill Cooper:
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UCB, IT, TAS—David Willson
UCD, Asst. CIO—Gabe Youtsey*
UCI, CISO—Isaac Straley
UCLA—Compliance Officer, Marti Arvin
UCLA, IT, TAS—Tom Trappler
UCM, IT, TAS—Gabe Edwards
UCOP IT Policy—Stephen Lau
UCOP, OGC—Kathleen Quenneville
UCOP, Procurement—Dianne Yoder*
UCOP, Risk Mgmt—Gary Leonard
UCSD, IT—Brett Pollack
*co-chairs
Services we are working on
Service/Category
Box
Salesforce
UC-wide
Contract
HIPAA BAA
Requirements
Deployment
Guide
✔ (I2)
✔
N/A
July 2014
July 2014
July 2014
✔
August 2014
Dropbox
Google Apps
✔
Azure
✔
✔
N/A
Office 365
✔
✔
N/A
Amazon Web Svcs
✔
N/A
August 2014
August 2014
Endpoint Protection
(e.g. CrashPlan, Druva)
N/A
August 2014
Some Discussion Questions
• Do you have any questions about the work of
the UC Cloud Services Working Group or other
ITLC or Procurement groups related to cloud
services?
Some Discussion Questions
• How can we work better as a UC system to
provide cloud services in support of our
common mission of teaching, research and
service?
Some Discussion Questions
• What successes are you having on your
campuses in rolling out cloud services and
what are keys to that success? Any failures
you have learned from?
Some Discussion Questions
• What cloud services hold the most promises
for your campuses? What are fads that are
fading? Some categories:
– Educational technology
– Research support
– Infrastructure
– End user services
Reach out anytime
Dianne Yoder
Asst. Director, Procurement Services
UCOP
510-587-6496
Dianne.yoder@ucop.edu
Gabriel Youtsey
Interim Assistant CIO
UC Davis
530-752-0701
gdyoutsey@ucdavis.edu