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Chapter 1
YOUR ATTITUDE
and PERSONALITY
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
OBJECTIVES
• Define and describe personality and attitude and
their influence in the workplace
• Identify individual personality traits and values
• State the difference between self-esteem and
self-image
• Identify and develop a strategy to deal with past
negative experiences
• Define locus of control
• Identify your primary and secondary learning
styles
• Create a personal handbook
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
ALL ABOUT YOU
• “Mirror words”:
– 1.
– 2.
– 3.
• Why do you need to understand yourself if
you want to have a good job?
• -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
ALL ABOUT YOU
• Why do you need to get along well
with your colleagues?
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
PERSONALITY AND VALUES
• Personality: stable traits that assist
in explaining and predicting behavior
• Ex:
– being honest no matter what the
consequences; and
– having responsibility for all of your
actions; and
– being lazy at work
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
PERSONALITY AND VALUES
• Values: ideas that are important to
you as an individual
• Ex:
– Money is important
– It’s essential to have a degree
• Values are only good or bad based
upon your personal experiences and
influences
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
ATTITUDES
• Attitude: a strong belief toward
people, things, and situations
• Ex:
– Don’t care about how your classmates
feel about you (you believe that
instructor is more important)
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
SELF-ESTEEM, SELF-IMAGE,
AND PROJECTION
• Self-esteem: your perception of
yourself
• Self-image: your belief of how others
view you
• Projection: the way you feel about
yourself and your environment is
reflected in how you treat others
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
DEALING WITH NEGATIVE
“BAGGAGE”
• Past experiences heavily impact your
personality, values, and self-esteem
– Confront your past
– Practice forgiveness
– Move forward
• Keep in mind that it is sometimes a painful
process to reach your goal of becoming the
best individual you can be
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
LOCUS OF CONTROL
• Locus of control: identifies who you
believe controls your future
• Take responsibility for your actions, and
do your best
• You cannot totally control the
environment and the future
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
LEARNING STYLES
• Learning Style: the method of how you best
take in information and/or learn new ideas
– Visual learner—learns best by seeing
– Auditory learner—learns best by hearing
– Tactile/kinesthetic learner—learns best by
feeling, touching, and holding
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
YOUR PERSONAL HANDBOOK
• Personality and attitude affect your
performance both personally and
professionally
• Use this text as a handbook to guide
you in both personal and career plans
• Begin developing a positive attitude and
believe in yourself and your abilities
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
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