Unified Communications:
The State of the Industry
Martin B. Isaksen
Microsoft DoD CTO
misaksen@microsoft.com
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Today’s Communication Challenges
1) Communication Overload
2) Security and compliance
3) Distributed teams,
partners, and customers
4) High cost of separate
siloed communications
Business Impact of Unified Communications
How your organization can survive and thrive today
Decrease costs
By reducing travel, communications,
and IT expenses
Improve business outcomes
By maximizing individual productivity,
fostering team collaboration, and reducing
time-to-close on projects and activities
Decrease costs while providing increased productivity
Save
Lower Messaging Costs
50–80%
Save
Reduce Travel Expenses
20–40%
Save
Reduce Audio/Video Conferencing Charges
Lower Real Estate and Facility Costs
Reduce Cost of Telephony Communications Systems
20–40%
Save
30–40%
Save
40–60%
Unified Communication requirements
4) User Management –
LDAP, AD
5) Audio Conferencing – VoIP,
TDM, and Mobile Conferencing
3) Application Integration –
IM/Presence UCAPI, AJAX, REST,
JavaScript across email,
collaboration, CRM/ERP
6) Web and Application
Conferencing – Thick client,
mobile, and Web client support
7) Video Conferencing – SIP
H.264 conferencing and H.323
PRI/BRI gateways
2) Remote Access –
ICE/NAT/TURN
Protocols built in
8) Voice – Enterprise
VoIP capabilities, IVR,
Contact Center
9) Unified Messaging –
Email, Voicemail, and
FAX in one inbox
1) IM/Presence –
SIP and XMPP
Phone PC
Tablet
End-User Unified Communication Client Transformation
Instant
Messaging (IM)
Voice Mail
Video
Conferencing
Telephony and
Voice Mail
Authentication
Administration
Storage
Authentication
Administration
Storage
Telephony
E-mail and
Calendaring
Unified
Conferencing:
Audio, Video, Web
Web
Conferencing
Authentication
Administration
Administration
Storage
Storage
Authentication
Administration
Administration
Storage
Storage
Compliance
Audio
Conferencing
Instant
Messaging
Authentication
Authentication
E-mail and
Calendaring
Authentication
Administration
Storage
Authentication
Administration
Storage
Unified Communication enables server consolidation
From Separate Legacy Servers
HW
Web
Conference
HW
IM/Presence
Common COTS hw/sw
Platform and Management
Instant Messaging
Presence
Video
Conference
Web Conferencing
HW
Video Conferencing
Audio
Conference
Audio Conferencing
HW
E-Mail &
Unified Messaging
E-Mail &
Unified Messaging
Enterprise
Telephony
HW
Streamlined Experience
Single Client and Server
Enterprise
Telephony
Separate management & experience
HW
To Unified Communication Services
UC - State of Interoperability
Trunk Side Only* - No line side interop
UC - State of Security
UC - State of Mobility
User Access Experience
Unified Communication Benefits
UC – Sample Business Case
Productivity savings by deploying Instant Messaging
Number of Employees
Hourly wage saved (based on average
$20.00/hour user) 10 minutes = 1/6 hour
Working Days in
Calendar Year
Total Savings based on
productivity gain
1,000,000
$3.33
250
$832,500,000
VoIP Handset savings by deploying Software based Voice
Number of Employees
$300 VoIP Handset - $50headset = $250 cost savings
Total Savings based on
productivity gain over 5 year
period
1,000,000
$250.00
$250,000,000 over 5 years
UC Costs – Where are the savings?
UC Futures
Thank You