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Safety Statistics – Large Truck Fatalities
Year
2006
2010
2011
Number of
Fatalities
5,027
3,380
3,675
33% less
27% less
FMCSA wants to continue to see a decrease in fatalities www.fleetmetrica.com

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Safety Statistics – 2010 roadside inspections
By:
Driver
Vehicle
Number of
Inspections
3,430,156
Out of Service
Rate
5.0%
2,329,941 21% www.fleetmetrica.com

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Warning Letters Issued
Year Number
2010
2011
2012
(Oct., 2011 to
March, 2012)
15,328
42,540
12,699
Note * - based on closed enforcement cases www.fleetmetrica.com

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Compliance Reviews
Year Full Focused
2010 13,000
2011
2012
7,990
2,716
0
3,439
4,133
(Oct., 2011 to March,
2012)
Note * - based on closed enforcement cases www.fleetmetrica.com

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Today’s Objective
• Be introduced to a way to improve CSA scores in a simple and structured way
• Assess your company’s internal safety practices using our “CSA Risk Assessment Tool.”
• Be introduced to tools to systematically improve
CSA scores and your safety management system in a proactive way.
• Be introduced to the Safety Management Cycle that can be used to continually improve CSA scores.
www.fleetmetrica.com

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IMPACT OF CSA ON TRUCKLOAD INDUSTRY
• Increased number of motor carriers that could be shut down
• Large carriers will have resources to address scores and performance issues
• Greatest effect is to push drivers with poor safety records out of the market
• Increase competition for drivers with strong safety records www.fleetmetrica.com

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IMPACT OF CSA ON TRUCKLOAD INDUSTRY
(cont.)
• Upward pressure on driver pay (3-5%)
• Continued tightening in driver availability
• Tighter truck load capacity and higher truck load rates
• CSA data to contribute to concern among shipper.
Large shippers may begin to use CSA data to filter out carriers
• Source – North American Equity Research – JP Morgan
May 10, 2012 www.fleetmetrica.com

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What has CSA Accomplished?
• Directly monitors the safety performance on a monthly basis
• Introduces a New Enforcement and Compliance
Model
• Helps identify problem areas for the trucking company
• Helps identify problem drivers www.fleetmetrica.com

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Source: FMCSA Website www.fleetmetrica.com

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Source: FMCSA Website www.fleetmetrica.com

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Why Go Beyond CSA Scores?
• CSA scores are the result or output of how well you manage safety in your business – you need to look beyond the scores to see what is driving these results
• CSA scores are a result of those safety violations that are recorded during inspections and then entered into the MCMIS database
• The Safety Measurement System assessments are based on these safety violations
• If you are only reacting to individual CSA scores then you are operating in a reactive mode waiting for an incident or accident to occur to take action www.fleetmetrica.com

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What Does Going Beyond CSA
Scores Involve?
• Not stopping at threshold levels for each of the
BASICs
• Analyzing BASICs or Key Process categories further
• Strengthening components within the Safety
Management Cycle
• Linking CSA results to your operation www.fleetmetrica.com

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Improving Beyond Thresholds Makes
Good Business Sense your score threshold
Cost ($)
Savings
-less repairs & breakdowns
-less accidents
-less delays
BASICs Score www.fleetmetrica.com

Preventing DOT Violations
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Is This Your CSA Scores?
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Is This Your CSA Scores?
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Link CSA Results to Your Business
• Violation: Defective trailer lights
?
?
?
Maintenance
?
Training
Safety
Hiring www.fleetmetrica.com

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Getting Started
Survey the Company’s CSA Risk
Assessment www.fleetmetrica.com

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What is the intent of the CSA Risk
Assessment™?
• To provide a simple assessment of a carrier’s safety management system
• To enhance the usefulness of the Safety
Management Cycle as a mechanism for improving safety and CSA scores
• The use of Gap Analysis which is a tool that compares performance with potential performance.
Where are we?
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What Does the CSA Risk
Assessment™ Consist of?
• It surveys a carrier’s safety practices
• It rates carrier performance around categories of the Safety Management Cycle
• The questions are by no means a definitive list of leading safety practices, rather they are a random list of practices to gauge in general the strength of a carrier’s safety program www.fleetmetrica.com

Your CSA Risk Assessment™ is
Determined from a List of 60 Questions
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How the Results Are Presented?
Policies & Procedures
Roles & Responsibilities
Qualification & Hiring
Training & Communication
Monitoring & Tracking
Meaningful Action
4.9
3.5
3.9
3.9
4.4
4.7
1 2 3 4
1= never, 2=seldom, 3=sometimes, 4=often, 5=always
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Strengthen Components within the
Safety Management Cycle
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BASICs Categories
• Unsafe Driving
• Fatigued Driving
• Driver Fitness
• Controlled Substances/Alcohol
• Vehicle Maintenance
• Cargo-Related
• Crash
You can address Your
CSA Scores
By Addressing the BASICS and Violations
Associated with each.
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CSA Scores can be addressed by looking at the departments / key processes in a trucking company that can impact safety n a t e i n
M a n c e n g i n i a
T r www.fleetmetrica.com

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Maintenance
Training
Drivers
Law Enforcement
Cargo & Handling
Third Party (OSHA)
Orientation
Payroll
Purchasing
Dispatch
Accounting
Consumers
Service Centers
Family Issues
Shipping/Receiving
Operations
Human Resources
Recruiting www.fleetmetrica.com

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How Does the Safety Management Cycle
Help Improve Your CSA Scores?
Safety Management Cycle
BASICs categories
Place the safety
Management Cycle over each BASICs category or Key
Process/Department when analyzing scores or individual violations www.fleetmetrica.com

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What is the Safety Management
Cycle?
• Structured Investigative tool
• Auditors will use this model to determine problem areas
• Steps to implementing a safety management process
• Never ending process www.fleetmetrica.com

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What is the Intent of the Safety
Management Cycle?
• To encourage carriers to operate more
“compliantly” and “safely”
• To assist carriers in the identification of safety management controls
• To assist carriers in developing “corrective” and
“preventive” actions based on high BASICs scores
• To assist carriers in developing “early warning signals” and intervention strategies for high
BASICs scores www.fleetmetrica.com

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Using the Safety Management Cycle to
Improve Departments/Key Processes
• To identify the “who” “what” “where” and “why” for the major departments/key processes in the organization
• To introduce a process for evaluating the effectiveness of carrier departments/key processes on a regular basis
• To demonstrate the interrelationship of company departments within the Safety Management Plan www.fleetmetrica.com

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Definition – Policies & Procedures
• Policies and procedures are typically organized around a carrier’s core business processes such as safety, hiring, training and maintenance.
• A Policy is a guiding principle used to set direction.
• A procedure is a particular way to of accomplishing an activity or a process.
A series of steps to be followed.
www.fleetmetrica.com

Example – Policies & Procedures
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Tips – Policies & Procedures
Tips for strengthening Policies and Procedures:
• What should be done
• Who will do it
• When it will be done and in what sequence
• How it will be done
• What equipment, tools or materials will be used
• What forms or other documents will be used
• Will the process be Flow charted
• Signed, dated authority
• Definitions
•
Referencing the Standards
• Quality Records
• Procedure Owner www.fleetmetrica.com

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Roles & Responsibilities
Discussion topics:
• Who is responsible for safety?
• Making roles and responsibilities known throughout the company
• Defining roles and responsibilities in your Safety
Management System
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Definition – Roles & Responsibilities
• Roles and responsibilities for safety are defined within the company’s core procedures.
• Roles and responsibilities are clearly and completely outlined in company job descriptions and appropriate training and evaluation is included
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Review – Roles & Responsibilities
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Qualifications & Hiring
Discussion topics:
• Defining the qualification and hiring activity
• The impact of qualification and hiring on CSA scores
• Key considerations in driver hiring
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Definition – Qualification & Hiring
• Covers practices that are essential in qualifying and hiring drivers and other staff for key positions affecting safety
• These practices are identified in company procedures and are associated with specific job titles that have responsibilities for completing each practice. www.fleetmetrica.com

Review – Qualifications & Hiring
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Definition – Training & Communication
• Evidence of a training schedule and attainment of minimum skill level for all safety related personnel is outlined in company procedures and achieved by all safety related personnel.
• Employees cannot be expected to properly perform their safety related responsibilities unless appropriate training has been provided and effective means for communicating safety related issues are in place.
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Safety Management Cycle – Training
& Communication
Tips for strengthening Training & Communication:
Open Channels in organization
Varied Format
Frequency
Do you know your training needs?
Do you have a training schedule?
Is there a record of training?
Is the training short, concise and focused
One topic at a time – 4 to 7 minutes
Make sure they are tested with a minimum acceptable score www.fleetmetrica.com

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Four Basic Steps in the Training
Process
• Establish a needs analysis:
Why is training needed?
What type of training is needed?
When is the training needed?
Who needs it and who will do the training?
• Develop the training programs and manuals:
Covers Policies, Procedures or standards www.fleetmetrica.com

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Four Basic Steps in the Training
Process
• Deliver the Training program:
Designate the trainer
.
Method of training to be used- one on one, groups, workshops or web based.
• Evaluate the Training:
Pre/post surveys
Training documentation www.fleetmetrica.com

Review – Training & Communication
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Monitoring & Tracking
Discussion topics:
• Key measures for tracking safety
• Making use of CSA and EOBR data
• Auditing and measuring safety-related processes
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Definition – Monitoring & Tracking
• This section deals with the feedback loop to the carrier and driver to monitor fleet safety.
• These activities, outlined in the procedures, contribute to the observation, supervision, review and measurement of activities related to the safety responsibilities of company personnel.
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Review – Monitoring & Tracking
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Meaningful Action
Discussion topics:
• When is meaningful action warranted?
• Addressing CSA scores
• Taking proactive measures
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Definition – Meaningful Action
• Relates to actions a carrier takes to address safetyrelated concerns and opportunities for strengthening overall safety performance.
• Included are actions taken for what has happened in order to make unsafe results of work acceptable and the identification of actions that prevent the recurrence of problem areas www.fleetmetrica.com

Review – Meaningful Action
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A Strong Safety Program
Meaningful Action
Monitoring & Tracking
Training & Communication
Qualifications and Hiring
Roles and Responsibilities
Policies and Procedures www.fleetmetrica.com

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Workshop Agenda
• CSA Introduction and Update
• Benefits of Going Beyond CSA Scores
• The BASICs Drive the System
• The Safety Management Cycle is the Plan
• Getting Started – Survey Your Company’s CSA Risk
Assessment™
• Understanding the Safety Management Cycle
Are Key Policies and Procedures Written?
Have the Roles & Responsibilities for Safety Personnel Been
Identified?
Are Qualification & Hiring Practices Clearly Defined?
Training & Communication – How, When and Where?
Monitoring & Tracking – You Can’t Inspect What You Don’t
Inspect
Meaningful Action – Protecting your Safety Scores
• Putting it All Together in a Company Safety Plan www.fleetmetrica.com

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What Should Your Plan Include?
• Analyzing your CSA Risk Assessment™
• Addressing known problems based on your CSA scores using the Safety Management Cycle
• Identifying immediate, short-term, and long-term activities for your plan
• Organizing yourself to put your plan in motion
(objectives, responsibilities, timeline, resources, training) www.fleetmetrica.com

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Fleetmetrica Services
• Workshops (public and private) – “A Systematic
Approach to CSA”
• Web-based tools to simplify safety-related activities
- Web Based Training (training)
- SafetyMonitor™ (monitoring)
- SafetyDocs™ (documentation)
Allan Hicks ahicks0604@bellsouth.net
205-585-3895 www.fleetmetrica.com