Please rate how the Customs Administration performs in each category:
1%
2%
4%
1%
1%
11%
18%
24%
1%
14%
27%
37%
51%
41%
38%
Very good
54%
Good
48%
Fair
Poor
39%
Very poor
29%
28%
24%
16%
16%
13%
13%
6%
The overall multimodal transport
infrastructure and
services
7%
Maritime
infrastructure and
equipment
13%
16%
7%
Airport
infrastructure and
equipment
Cross border
facilities and
procedures
Simplification of
customs procedures
Harmonization of
border controls
Does the opportunity exist to appeal a
Customs decision to higher and more senior
levels of the Customs Administration's
management for review and possible
change?
Yes
24.6%
No
75.4%
Is there an effective independent
and/or judicial authority for
appeals?
55.8%
44.2%
Yes
No
Is there an effective problem
resolution office or contact for
importers/exporters?
36.4%
63.6%
Yes
No
To what extent does the Customs Administration comply with the
following mandates?
45%
Allows submission of a single manifest
covering all goods contained in a
shipment transported by an express
shipment service through electronic
means
40%
35%
Provides for clearance of certain
goods with a minimum of
documentation
30%
25%
Adopts or maintains expedited
customs procedures for express
shipments
20%
15%
Provides for clearance of express
shipments within six hours after
submission of customs documents
(provided arrival of the shipment)
10%
5%
0%
Never
Sometimes
Often
Always
Goods are released promptly, within 48
hours of arrival when possible:
3%
14%
34%
Never
Sometimes
49%
Often
Always
How does the Customs Administration rate in the following areas:
1%
22%
1%
15%
1%
8%
30%
35%
Very Good
39%
Good
37%
Fair
Bad
34%
Very Bad
23%
24%
15%
Transparency and
predictability of the Customs
Administration
15%
Use of indicators or
performance measurements
Consultation with the business
community during the process
of formulating the annual plan