Job Request System v3.0
(JRS)
National Production Support Team
March 2015
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Agenda
Topics
• Introduction
• Contact Information
• Request JRS ID
• JRS Access Level Definitions
• Forgot Password link
• Submit an Add, Change, Delete, Issue or Temp request
• Locating a Request
• Approving a Request
• Status Flow Life Cycle
• Other functions in JRS
• User preferences
• Search
• Security key symbol
• Finding Group Owners
• Finding Approvers
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Introduction
•
Production Support Team
•
Supported Scheduling Tools:
- CA AutoSys, and CA7 are the HP tools of choice
-CA scheduler, Control-M, ESP, IBM, Advance Job Scheduler, Jobmaster, Netbatch,
OPC, ROBOT Scheduler, TWS, Unicenter, NSM-JMO and UC4
•
Permanent and temporary requests
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Contact Information
Support Hours and Processes
•Hours of operation –
Monday thru Friday
for North America
- 06:00-16:00 (Pacific)
- 07:00-17:00 (Mountain)
- 08:00-18:00 (Central)
- 09:00-19:00 (Eastern)
•Batch Scheduling Processes
•After hours support
-Permanent Add/Change/Delete requests
between 2 business days
- Larger requests (25 or more) within 10
business days
- Temporary requests within 2 hours
-Contact Batch Monitoring
(also known as Cycle
Monitors or Tech OPS)
-Provide 24/7 support for
problems
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Contact Information (Cont)
On call/Email
•USA
- Contact On Call Batch Scheduler
•Contact by email (business hours)
•Please call appropriate region for client support
- India batch monitoring phone: 1-877-690-9047 option 2 / option 2
-Plano Tech-Ops phone: 1-800-284-3080 option 2/ option 1
•From JRS Home Page , there is a link for Scheduling and Monitoring Contact
Information.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Request JRS ID
Create a JRS ID account
•Open internet browser
(preferably Internet Explorer)
•Go to
•Click on “Request a JRS
ID”
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Request JRS ID (Cont)
JRS ID Request
•Fill in the required form
•Make sure that your password complies with
the minimum complexity requirements.
•Select the appropriate company. If company
is not defined to JRS, send email to
.
•When company is defined – the subgroup
names need to be determined – one subgroup
or multiple subgroups? Then a group owner
needs to be defined for the subgroup. J
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Request JRS ID (Cont)
JRS ID Request
•Select appropriate Company and Sub Group.
•If you select a sub group that does not have a
group owner, an email will been sent to JRS
Support to handle your request. Otherwise the
group owner receives an email notification.
•Select “Create User” to submit your information
•An email will be sent to confirm JRS ID
Note: Only one JRS ID is required, if user needs to
belong to more than one company/subgroup, the group
owner or JRS Support can add JRS ID to other
companies/subgroups.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
JRS ID Confirmation
This page will confirm
that your information
has been successfully
received.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
JRS Access Levels Definition
Scheduler – Scheduler access for company Enterprise Hosting…Accounts may
or may not see this option.
Group Owner – Should be defined to subgroup first. Confirms JRS ID requests
to company/subgroup they are defined as group owners. Maintains list of
individuals and access levels for subgroup. Group owner instructions link
available from View Users.
Approver – Approves requests submitted by Requestors.
Type: Only one of the below access levels should be selected.
• Authorized Requestor - Able to submit requests without further approval.
•
Requestor – Able to submit requests that requires further approval.
•
View Only – Able to access JRS , but unable to submit requests.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Forgot Password Link
Forgot your password?
•Select the link “Forgot Password” on the
sign in page
(
).
•Another page will request your JRS ID
•Click on Confirm.
•If you do not receive an email with
password information or you can’t
remember JRS ID, please contact system
administration
(
).
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Submit an Add, Change, Delete, Issue
or Temp Request
•From JRS Home Page, on the left hand side:
•Click on desired request type.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Submit an Add, Change, Delete,
Issue, or Temp Request (Cont)
•Select Options and choose
appropriately.
•Select Company.
•Select group.
•Select system
•Fill out the system/tool input form.
•Able to attach files with the “Browse”
button. Will also be able to delete
attachment.
•Add additional email notification
separated by a semicolon.
•Select “Submit New Request” at bottom
of page.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Submit an Add, Change, Delete,
Issue, or Temp Request (Cont)
•Once your request is submitted, a
message will be displayed to let
the user know the Request
Identification number (ReqId) and
the initial status.
•Awaiting Approval or Open.
Note:
In the screenshot the request
status
went into open status because of
the
access level of the user.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Locating a Request
•Go to “Search” on the toolbar OR the appropriate request queue
(permanent/temporary) and look for request identification number (ReqID).
•To open request, select the system image located at the beginning of the request id.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Approving a Request
•Status: Awaiting Approval.
•An approver can approve or reject a request if it is in Awaiting Approval status and
an email will be sent to notify that the request status has changed.
•If an approver for request is needed (or want to know), select Approvers from the
toolbar. Select Company/subgroup of request .
•After the tool image, is selected , a pop up page will display all the information
regarding your request.
•An approver will Approve or Reject your request.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Status Flow Life Cycle
Awaiting Approval
If submitted by
requestor
Open
Acknowledge
d
Work In
Progress (WIP)
Completed
Status
Available Actions
Awaiting Approval
Approve/Reject
Open
Acknowledged/WIP/Reject
Acknowledged
WIP/Reject
WIP
Completed/Reject
Completed
Verify/Close/Open/Awaiting Approval
Verify/Close
Open/Awaiting Approval
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Verify/Close
d
Other Functions in JRS
User Preferences
•To update or view personal preferences within
JRS , select the “User Preferences” option on
the main menu. Click on topic to update/view.
•Users may change the following fields:
–
Update Personal Information
• Name, Email, Phone
– Change my Password
– Add New Default PSSR
PSSR is the default views for your requests in
Also able to view:
Permanent and Temporary queues.
•Scheduling tools assigned
Automatically created from company definition.
ID.
If adding additional company/subgroup to JRS
ID, PSSR may need to be updated. It indicates
•PSSR define to JRS ID.
the scheduling group responsible for requests
•Access Levels for JRS ID.
created.
© Copyright 2013 Hewlett-Packard
Development Company, L.P. The information contained herein is subject to change without notice.
to JRS
Other
Functions
in
JRS
Search
You can perform a search by multiple fields.
•Date verified closed (start and end dates)
•Effective Date (start and end dates)
•Request Number (ReqID)
•Request Status
•Request Type
• Scheduling tool
•Company JRS ID is defined to
•Subgroup JRS ID is defined to
•Customer authorization ID
Note: If no parameter is selected search will
only look 3 years back from current date.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Other Function in JRS
Security Key
Select the “key” image under the welcome message to see what
companies, subgroups and access levels are assigned to JRS ID.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Other Function in JRS
Finding Group Owner
If a group owner for a company/subgroup is needed (or want to
know), select Group Owners from the toolbar. Select
Company/subgroup of request .
Finding Approver
•If an approver for request is needed (or want to know), select
Approvers from the toolbar. Select Company/subgroup of
request .
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Questions?
If you have any questions regarding JRS v3.0 please
send an email to:
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank you
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.