Hvordan   bevare   mennesket   i   loopen?
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Thor   Hukkelås,   M.Sc.
Principal   Engineer   Marine   Operations
Business   Development,   Kongsberg   Maritime   AS

Jakten på skapergleden
K ‐ Master
SITUMAR
Gleden   ved   å   lykkes   med   å   lage   noe   som   er   vanskelig   sammen   med   andre   og   som   betyr   noe   og   har   en   verdi   for   andre   mennesker.
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”If this works, we are going to live like kings for the rest of our lives”
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Alle   store   gjennombrudd   skjer   gjennom   individer
/ 4 / 22-Sep-14
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Nå   skal   jeg   vise   deg   noen   bilder.
Så   skal   jeg   spørre   deg   om   hva   du   føler.
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/ 8 / 22-Sep-14
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Nominert for   Hedersprisen 2010
Merket for   God   Design   2010
/ 10 / 22-Sep-14

Merket for   God   Design   2011   (2   stk)
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Hva   føler   du   nå?
Stolthet?

Pride
Pride
EMOTIONAL VALUES
EMOTIONAL VALUES
Essence & Precision
Essence & Precision
ESTHETICAL VALUES
To   KM,   design   is   about   maximizing   performance   through   User ‐
Centred   Design   and   simplification
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13

Kongsberg   Maritime   AS:
• Short   introduction
• Dynamic Positioning (DP)
Background &   Challenges:
• Demanding marine   operations &   modern ships bridges
Meeting   the challenges:
• How   to   maintain the human   in   the loop?
• Situation Awareness &   Decision Support
Results:
• K ‐ Master   &   SITUMAR
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KONGSBERG   Group
Extreme Performance for Extreme Conditions
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Kongsberg Maritime
• Offshore – Merchant Marine – Subsea
• 55 offices in 18 countries
• 4258 employees (2013)
• Revenues MNOK 7 485 (2012)
• Installed on more than 15,000 vessels
• Dynamic positioning, navigation, automation, simulation, seabed surveying and fisheries

One third of the world is covered by land.
The rest is covered by KONGSBERG Maritime
.
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WORLD CLASS - through people, technology and dedication.

Dynamic Positioning (DP)   of Diving Support   Vessel
The   Loop
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«DP   is   99%   boredom and   1%   panic»

• Deeper   waters,   colder   waters,   heavier   loads,   larger   forces,   tougher   environment   and   more   demanding   weather.
• Control   systems,   organizations   and   tasks   are   becoming   increasingly   more complex   and   complicated .
The   consequences   of   making   wrong   decisions   during   failure   or   stress   situations   can   be   disastrous and   may   have   catastrophic implications .
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What’s   wrong   with   the   current   situation?
• Human ‐ Machine ‐ Interface   (HMI):
• “Users   are   flooded   with   too   much   information,   and   lose   mastery   of   the   situation.”
• Alarms:
• “In   alarm   situations,   many   buttons   and   indicators   start   flashing.
Heartbeats   race,   without   a   sense   of   what   can   be   done.”
• “When   the   screen   is   filled   up   with   alarms,   the   operator   just   has   to   pick   out   some   using   gut   instinct”.
• General
• “We   think   with   our   spine.”
• “We   don’t   read   manuals”
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Has   the   evolution   of   man’s   cognitive   abilities   kept   pace   with   the   development   of   technology?
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Are   we loosing control of the machines?
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Humans should think
Machines   should work.

Hvordan   bevare   mennesket   i   loopen?
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1. Active   involvement   of   users   and   understanding   of   user   and   task   requirements.
2. Appropriate   allocation   of   functions   between   users   and   technology.
3. Iteration   of   design   solutions.
4. Multidisciplinary   design   team.
“If   I   had   asked   people   what   they   wanted,   they   would   have   said   faster   horses.”
Henry   Ford
“Ask   them   what   they   do   and   observe   them   doing   it”
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Technology should adapt to humans, not the other way around!
Tech   “think ” Human   “think ”
Task   “think ”
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Meeting   the challenges:
K ‐ Master   &   SITUMAR

SITUMAR   ®   – is   about   regaining   control
Situation   Awareness   &   Decision   Support   for   demanding   Marine   Operations
• How   to   support   good   human   decision   making ?
• How   to   reduce   complexity   and   ” feature   creep ”
• How   to   close   the   “ information   gap ”?
• How   to   provide for   proper skill training ?
• How   to   design   for   optimal   Situational   Awareness   &   Decision   Support ?
K ‐ Master
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SITUMAR

SITUMAR   ®   – is   about   regaining   control
Situation   Awareness   &   Decision   Support   for   demanding   Marine   Operations
01/02/12 01/01/13 01/01/14 31/12/14
Phase   1:
Theory
Phase   2:
Operational
Studies
Phase   3:
Prototyping
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Situation   Awareness
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Human   Decision   Making

What   is   Situation   Awareness   (SA)?
• Basically,   SA   is   being   aware   of   what   is   happening   around   you   and   understanding   what   that   information   means   to   you   now   and   in   the   future.
• The   formal   definition   of   SA   breaks   down   into   three   separate   levels:
• Level   1   – perception of   the   elements   in   the   environment
• Level   2   – comprehension of   the   current   situation,   and
• Level   3   – projection of   future   status
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Source: Designing for Situation Awareness. An
Approach to User-Centered Design. Endsley, Bolte,
Jones.

Situation   Awareness   &   Decision   Support   for   demanding   Marine   Operations
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®
Decision Support systems should be Proactive, not Reactive
Barriers
Planning &
Preparation
Normal
Situation
Recovery
Abnormal
Situation
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®
Thinking slow, thinking fast
Time
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Criticality

Den   beste   formen   for   beslutningsstøtte   er   ferdighetstrening,   dvs.
å   trene   på   å   håndtere   feilsituasjoner.
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®
“Train as you fight – fight as you train”
Skill Can you do this?
Do you know this?
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Time

Design   Thinking
Lek   og   lær
Design   a   little,   build a   little,   test   a   little,  ‐ and   learn a   lot
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K ‐ Master
SITUMAR   ®
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K ‐ Master
SITUMAR   ®
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K ‐ Master
Information Management & Simplification
• Unified   HMI  ‐ A   true   integration   of   several   systems   with   a   common   look   &   feel.
• Implement 20%   of the functionality used   80%   of the time
/ 44 / 22-Sep-14
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®
The 360 0 seamless integrated bridge
Harmonized ship handling units & Unified HMI across subsystems
Simplification – simplification - simplification
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1. Vi   fokuserer   på   mennesket   og   oppgaven   ,   ikke   teknologien.
2. Vi   «zoomer   ut»   og   stiller   «dumme   spørsmål».
3. Vi   får   en   ny   og   annerledes   måte   å   tenke   systemutvikling   på.
4. Vi   får   til   et   annet   tempo   og   fokus   i   innovasjonsarbeidet.
5. Vi   blir   mer   kunde ‐ og   markedsorientert   i   innovasjonsarbeidet.
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Takk for oppmerksomheten!
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