Balanced Scorecard
Montreal Libraries
Context
2002
Montreal Summit
Libraries considered the hub of cultural development in a
city of knowledge.
2005
Montreal Island Public Libraries
Assessment
■ Consolidation plan (2005-2015)
■ City of Montreal Culture Development Politic 2005-2015
2006
New governance
Balanced scorecard
Libraries Assessment
 Published in July 2005, the assessment
showed the state of the Montreal library
system.
 Many deficiencies were identified:
→ number of employees
→ total floor space
→ collections
→ opening hours.
Montreal designed a plan to overcome these
deficiencies. This was Montreal …
Consolidation plan
Integrated Planning System, Norms and Libraries Performance Assessment
Services
Citizens
Business Plan
Assessment
Strategic
axes
Relevance
Norms
Objectives
Consistency
Efficiency
Expected impact
Outcome
Consolidation
Plan
Efficiency
Results
Balanced Scorecard