Innovation 2014 - Belfast City Sightseeing

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The Belfast Golden Ticket

A new model of promotion, sales and sharing resources tailored specifically for the Northern Ireland tourism industry

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Tel: 00 44 (0) 28 90 321 321

Background – what is included:

Belfast City Sightseeing tour

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Lagan Boat Company

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Crumlin Road Gaol:

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Giants Causeway full day tour:

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Visitor trends:

Our research highlighted;

How people visit here

How long they spend here

What they tend to do

What they generally spend

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Sales channels:

- Online

- Trade agents

- Packages

- Hotels

- Each business sells

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Revenue:

- Sales growth for all businesses

- Increased cross selling

- Increase spend on peripherals

- Positive cash flow

- Pre-visit conditioning

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Revenue Innovation

The true value of collaboration

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Revenue Innovation:

- Each component sells the Golden Ticket through their existing channels

- They become the lead partner

- They pay out to the other components on redemption

- They retain the profit for that sale

- They retain the customer data

- They get first opportunity to prepare the visitor

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Revenue Innovation – benefits of this:

- All businesses get to share marketing costs

- All businesses share contact base

- All businesses benefit from exponential exposure

- The collaboration provides increased coverage of the package

- Each business increases sales

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Revenue Innovation in the new Northern Ireland tourism industry

This model is tailored to the NI tourism industry;

- Dominated by SME’s

- Geographical clusters

- Personal and business relationships

- Pressure on spend and investment

- Collaboration will increase strength

- Share best practice

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Potential for implementation across Northern Ireland:

- Cluster of businesses e.g. North Coast or Mournes

- Accommodation providers

- Activity providers

- Restaurants

- Create weekend or overnight activity package

- Each individual business promotes heavily

- Specific NITB package marketing initiative

- Opportunity for return visits

- Share costs

- Share benefits

Belfast Tours Ltd :: www.belfastcitysightseeing.com

Outcomes:

- Reduced costs

- Increased sales

- Creation of effective partnerships

- Authentic experiences

- Improved visitor experience

Belfast Tours Ltd :: www.belfastcitysightseeing.com

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