The Discourse of MMR A context for interventions towards increasing uptake of MMR vaccination in London Outline of findings Prepared for COI and CSL May 2010 © Linguistic Landscapes 2010 About this document • This document records the main findings from part of a project commissioned from COI by Commissioning Support for London, looking at the public language around MMR vaccination • It is designed mostly for those who saw the original presentation, but also to allow access to the information to others who might be interested • It outlines methods and main findings, with some comment on how these could be used • If you have comments or queries after reading this, please contact Jacqui Kean at COI: jacqui.kean@coi.gsi.gov.uk © Linguistic Landscapes 2010 Context The project: Linguistic Landscapes: • This analysis was part of a wider project carried out by COI to advise Commissioning Support for London about how to improve MMR vaccination rates in London • The original target group was higher SEG (socio-economic group) parents/carers; later in the project this was extended to lower SEG parents/carers and a small amount of additional analysis carried out • The work was carried out in March/April 2010 • We provide advice for businesses and organisations through detailed analysis of language in public arena and within organisations • Our methods are based in linguistics, discourse analysis and other language sciences • This is not an academic discourse analysis; we provide applied analysis projects designed to address specific questions or problems, in private and public sector contexts. © Linguistic Landscapes 2010 Our approach and purpose • The focus of the project was to look at the public context surrounding people as they make decisions about whether or not to vaccinate against MMR • It comprised an analysis of media and public discourse relating to MMR drawn from media coverage, communications content and focus group transcripts • Discourse analysis examines how language constructs meaning and understanding around a given issue – more later on methods • We wanted to identify common patterns; the themes and linguistic constructions that help frame public understanding and influence behaviour. © Linguistic Landscapes 2010 Purpose within the overall COI project This part of the COI project focused on language: • To identify any characteristics of public discourse around MMR that might be acting as a barrier to behaviour change • To suggest how language can be used productively within interventions to re-frame the debate or open up alternative ways of behaving – for HCPs and parents • To identify the potential for shifting the discourse, or establishing a new discourse, perhaps creating a new vocabulary for testing. © Linguistic Landscapes 2010 What we did: mapping the linguistic landscape • Technical analysis of language used around MMR 1. Media coverage from past year 2. Focus group transcripts from past work 4. PCT letters 3. Parents’ websites DATA SOURCES • Looking for patterns and anomalies – largely qual with some quant methods • Comparison with benchmark data where possible 5. PCT websites © Linguistic Landscapes 2010 • Some comparison of media language pre- and post-Wakefield verdict Main and additional analysis: higher and lower SEG media • Main analysis: – Higher SEG media, subjected to full analysis – quant (corpus work) and qualitative review ‘by hand’ to add depth and meaning – Media coverage (UK and London) over past year, media with higher SEG readerships – c 140 articles – Additional reviews of other data i.e. PCT letters, websites, mumsnet etc (as listed earlier) – The findings of the main analysis have structured this presentation • Later addition of lower SEG media (only) after the main analysis – Preliminary snapshot analysis – Media coverage (UK and London) over past year, media with lower SEG readerships – c 35 articles (analysed just via corpus analysis, c.f. 85 analysed in this way from original higher SEG data set) – Limited to a corpus review – this kind of analysis shows major patterns and often throws up differences that might need further investigation • This document is therefore based on the original work, with additional comments which pull out major areas of similarity (many of these) and differences (a few of these) between lower and higher SEG media. © Linguistic Landscapes 2010 A little more about methods: ‘discourse analysis’ • Discourse analysis (DA) is a method where language is analysed in close detail, in its social context. DA looks at the way language is used, what function or effects it achieves, and how it does this. • DA is based on the idea that language is not a transparent medium through which we talk about a fixed ‘reality’, but that it has definite effects. For example, in having names for some ideas and not others, we collectively make some things ‘real’ and concrete and others hard to see or refer to; language highlights some things and effectively hides others • DA looks at how language is used – for example to represent the world, to negotiate relationships between people, or to make a coherent and meaningful statement or argument • Most DA is done qualitatively i.e. through systematic but non-numeric analysis. However, we sometimes use a more numbers-based approach to help the analysis known as corpus linguistics . © Linguistic Landscapes 2010 A little more about methods: ‘Corpus linguistics’ • Corpus linguistics is one method used within DA – it means the computerassisted analysis of large amounts of text data. It allows us to see patterns in the data e.g. words which often occur together; and to compare different data sets e.g. higher and lower SEG media • Using this method we can also compare the language we are interested in with ‘general’ language use – so we can see what’s specific to our data. For example, we can identify words which appear unusually often, compared to a huge reference ‘library’ of naturally-occurring language. • Used alone, corpus linguistics gives a broad but relatively shallow overview of patterns and features. It usually needs to be followed by qualitative analysis ‘by hand’, to understand what these patterns mean. We were able to do this here for the main analysis (which included higher SEG media) but not for the additional analysis of lower SEG media. © Linguistic Landscapes 2010 How to use these findings: rationale for usefulness • The rationale for usefulness of this analysis is this: – Familiar language patterns are a resource we all draw on to help make sense of the world and to talk about our experience. So looking at what is ‘out there’ in public language shows us which ideas and ways of talking are in circulation; they do not fix what people can think, say or do, but they have an influence. (Think about how we now know and can draw on the idea of ‘de-toxing’ in a wide range of contexts – a very recently emergent idea and word, extended dramatically from its original scientific roots) – Analysing public discourse shows us the dominant ideas or tensions out there, into which ‘comms’ or ‘messages’ drop. The public discourse forms the context in which they are seen and evaluated; the baggage that people bring when they encounter a specific leaflet, or have a specific conversation with their HCP – SO – looking closely at this gives cautious indications about what might be successful ways to communicate on a particular issue. © Linguistic Landscapes 2010 How to use these findings: limitations of the analysis • The limitations of these methods include these: – We can only ever look at so much data; it is always a selection – Corpus linguistics gives some connection with statistical analysis, but it gives breadth rather than depth (so needs to be combined with qual analysis too) – DA is primarily qualitative and like all qual research it is therefore interpretative. It is systematic and based firmly in data, but ultimately the researcher(s) must make interpretative judgments and recommendations – So we hope and trust this is a useful perspective – but it is best used with caution; especially, looked at in the light of other things you know. We do not offer this as a complete or definitive ‘answer’ but invite you to allow it to open up new ways of thinking about familiar problems. • In addition, here we must be cautious when comparing implications for higher and lower SEG audiences, since the two data sets and analyses were not directly comparable © Linguistic Landscapes 2010 Findings: Headlines © Linguistic Landscapes 2010 Headline findings • MMR sits at the intersection of several significant ‘ideological’ fault lines – The changing status of science and other forms of authority – Gender politics – Class politics • MMR itself has certain characteristics that amplify or precipitate these tensions • It is no wonder that it is politically and practically a ‘hot’ and difficult issue • HCPs and parents alike are caught in a seemingly intractable conflict • Doing more of the same seems unlikely to have any effect. © Linguistic Landscapes 2010 Headline solutions: some early ideas • Must ‘turn down the temperature’ of this discourse • There is no point in shouting the same messages louder; we need different conversations • Engage in dialogue – properly. Conversations, not ‘messages’ • Construct a different relationship between health care providers/the institutions behind them and parents, esp. mothers – – – – not parent/child nor a gendered asymmetry of power but an adult-adult, respectful relationship and/or use a more human approach, replacing institutional authority with peer authority. © Linguistic Landscapes 2010 The cultural tensions simmering beneath the MMR discourse © Linguistic Landscapes 2010 Ideological tensions: the ‘big’ cultural context •Science and rationality; logic, reason, evidence, ‘facts’ •Irrationality; myths, stories, ‘scares’, faith, belief •Establishment authority: top down, ‘monologic’ voice •‘The public good’ – an intellectual construction Vs . •Emerging authority; peer-to-peer authority; ‘dialogue’ •Individual, basic, emotional, human needs © Linguistic Landscapes 2010 Ideological tensions: these are gendered in our culture •Science and rationality; logic, reason, evidence, ‘facts’ •Irrationality; myths, stories, ‘scares’, faith, belief •Establishment authority: top down, ‘monologic’ voice •‘The public good’ – an intellectual construction Vs . •Emerging authority; peer-to-peer authority; ‘dialogue’ •Individual, basic, emotional, human needs © Linguistic Landscapes 2010 What do we mean here by ‘gendered’? • We don’t mean literally male and female people • But certain ways of speaking and behaving in the world are associated in western cultures with the two genders • Crudely: science, rationality, public life and the exercise of power over others are ‘coded’ masculine; while emotion, private/domestic/family life, magic, and being less powerful are ‘coded’ feminine • This means that women can and do speak in ‘masculine’ ways and vice versa • Or someone’s institutional role may be so ‘coded’ that it overrides their actual sex or gender • This does not mean these codings cannot be or are not challenged – but they create an almost-invisible cultural backdrop to how we interpret the world. © Linguistic Landscapes 2010 These ideological tensions are played out right across the MMR discourse •Language of science and rationality; logic, reason, evidence, facts •Language of irrationality; myths, stories, scares, foolishness, faith, belief •Generic authority figures; culturally coded male •Establishment ‘voice’; authoritative, top down, monologic •Middle class, educated* •‘The public good’ – an intellectual construction •Individualised, specific women Vs . •No dialogue between ‘authority’ and parents •The educated middle classes who refuse MMR are class traitors* •Visceral drive to protect your children – individual, basic, emotional, human * This less evident in lower SEG data © Linguistic Landscapes 2010 How this looks across different data sources 1. 2. Media coverage Parents’ websites 3. Focus group language 4. PCT letters 5. PCT websites © Linguistic Landscapes 2010 1. Media: key language features • Significant link between the terms ‘MMR’ and ‘autism’ • ‘The (misguided) middle classes’ vs. ‘the common good’ • Emotionally charged metaphors esp. fire, natural disaster and warfare • Pro-MMR arguments focus on – Evoking danger/threat • Fear as the central emotion; also violence and anger • ‘Rational experts’ vs. ‘emotional mothers‘ • And on – Numbers – Authority/expertise/ reputation – The ‘public good’* – Parental/peer authority (in lower SEG media) * This less evident in lower SEG data © Linguistic Landscapes 2010 autism=MMR=autism • ‘Autism’ (and related forms) highly over-represented in MMR articles • ‘Safe/ safety/ protect’ (against disease) far less common • Some negation (‘there is no link between MMR and autism’) BUT it is known that co-occurrence reinforces the very thing that is being negated © Linguistic Landscapes 2010 The link with autism IS the public context for any communication about MMR: we cannot ignore it MMR = a discourse of fear • Emotionally charged metaphors esp. fire, natural disaster and warfare o “Unlike most scientific controversies which flare up and die away, however, this one has simmered for a decade - and may now be fired up again by the preliminary verdicts in the GMC case.” (Independent) o “Wakefield ... published his research ... which unleashed a tsunami of fear about MMR.” (Times) “His research paper ... sent shockwaves across the world of medicine and into the homes of families” (BBC News) o o o o “I was there when Wakefield dropped his bombshell” (Independent) “The Lancet knew it had a potentially explosive paper on its hands.” (Independent) “...battle over the safety of the MMR vaccine” (Times) © Linguistic Landscapes 2010 This tendency more pronounced than in average media coverage: reflects the location of MMR across ideological tensions and fault lines Rational experts vs. emotional women • Expertise, numbers, ‘evidence’ and ‘experts’ pitted against ‘myth’, ‘scare’, emotion, fear, ‘panic’ (emotion implicitly criticised in higher SEG media; less so in lower) • NB media text talks about ‘parents’, ‘mums and dads’ etc – but pictures, quotes and testimonials overwhelmingly feature mothers • Other signs of a ‘gendered’ discourse clearly present – vaccination constructed as invasive, penetrative – though only rarely explicit: “MMR was a virility symbol. The State said: We will pump what we like into your children and you will thank us for it." When parents said: "Thanks, but no thanks", the statist consensus turned nasty. (Scotland on Sunday) © Linguistic Landscapes 2010 On one level playing out old stereotypes; women ‘letting emotion get the better of them’ But also reflecting a real clash of systems of value Generic ‘authority’ but individual mothers • ‘Experts’ are generic – institutions and faceless figures – professors, consultants, specialists, experts, scientists – usually not pictured – generic categories; rarely individualised – (more individualised in lower SEG media – via human interest narratives) • ‘Mothers’ are specific, pictured and individualised © Linguistic Landscapes 2010 ‘The (misguided) middle classes’ vs. ‘the common good’ • MMR poses a cultural paradox: educated people are rejecting a) science and b) the common good ‘…middle-class twits like Joanne pottering around the kitchen brewing up potions‘ (Mail) • Provokes anxiety and some vicious attacks e.g. Mail • Reflected in women's own language – ‘I’m not an evil mother’ [The parents] are middle class and university educated, but they are behaving like morons. (Mail) One correspondent - a highly educated and intelligent woman asserted that girls have died in the US from the vaccination, and implying that profit-seeking drug companies (with the connivance of governments, presumably) were prepared to kill our kids in order to make money. (Times) © Linguistic Landscapes 2010 David and Goliath: but a minor discourse • Wakefield and his supporters set against the might of the establishment • ‘Refuser’ parents as ‘brave’ loners against the system • But NB ‘brave’ also used about those who choose to vaccinate Wakefield was a lone dissident, bravely defying the mighty medical establishment. [ascribed] (Independent) [Radio presenter] Barnett [was] concerned to bolster the position of those brave parents who refused to vaccinate. (Times) © Linguistic Landscapes 2010 Media 25th Jan – 2nd Feb 2010: immediately before and after the Wakefield verdict • [NB pre- and post- data sets not directly comparable, so we need caution in interpretation. Also this only analysed for higher SEG data] • Some features: – Focus shifts to Wakefield, not disease; not surprising – ‘MMR’ now linked with ‘safety’ (despite panel’s explicit statement that this was about professional ethics, not safety of MMR) – Narrative of a ‘new beginning’ • BUT – Still evidence of the gendered discourse as before – ‘Authority talk’ used to establish the authority of the hearing and thus the renewed pro-MMR position. © Linguistic Landscapes 2010 Media: avoiding the crunch? • Interesting avoidance of direct obligation directed at parents • It is institutions that ‘should and ‘must’ • Obligation is indirect re parents – ‘children should be immunised…’ • Govt sometimes accused of ‘bullying’ © Linguistic Landscapes 2010 Media unwilling to take an unpopular and politically sensitive position? Headline comparison: main similarities between higher and lower SEG media • Main similarities: – Safety and danger still at core of the discourse, and a lot of ‘negative talk’ (‘bad’ and ‘worst’) – The same key figures (parents, children, scientists etc) appear in both – Shared metaphors – e.g. fear is fire, controversy is battle, disease is fire etc © Linguistic Landscapes 2010 Headline comparison: main differences* between higher and lower SEG media • • • • • MMR is treated as more relevant to higher SEG readers, with five times as much coverage over the same period (data sets were drawn in same way for each). Article length is also shorter in lower SEG data. ‘Autism’ as a term even more evident in lower SEG data ( NB not clear why this is so). Interestingly, lower SEG data has metaphors for autism (darkness, absence – ‘the lights had gone out’). Less evidence of a sense of angst, worry and anxiety in lower SEG than in higher SEG: ‘anxiety’, ‘vulnerable’, ‘victim’, plus ideas around ‘worry’, are seen unusually often in higher SEG media, but not in lower SEG, when compared to a reference language bank Higher SEG media seems more concerned with ’accuracy’ of claims re MMR; lower SEG with their moral rightness or wrongness Higher SEG media refers itself to the role of the media - there is a discussion in the media about the discussion in the media. This did not occur in the lower SEG media coverage • (cont…) • *NB see notes earlier re methods and how far we can rely on this comparison – it is indicative only © Linguistic Landscapes 2010 Headline comparison: main differences* between higher and lower SEG media cont. • • • • • Lower SEG media uses simpler language. The language is less varied than higher SEG data, and there is less use of Latinate terms e.g. ‘immunisation’ (as we might expect). It is more colloquial – ‘kids’ and ‘mum’ and more conversational e.g. ‘Well, [Wakefield] didn’t stand a chance did he?’ (Mirror) Lower SEG features many more human-interest stories: e.g. we see more use of ‘I’ and personal names compared to higher SEG. There is more reference to kinds of family members in lower SEG than higher SEG, also suggesting human interest stories. Parents’ testimonials are an important way that arguments are made or presented in lower SEG (vs. e.g. use of numbers, authority figures or scientific arguments in higher SEG); also doctors are more often personalised. There is less focus on the collective good - ‘protect’ and ‘protected’ always occur with ‘children’/‘kids’ in lower SEG; while in higher SEG media this also occurs with ‘population’ or ‘individuals’. In addition, lower SEG data does not include abstract agents like ‘nation’, ‘state’ and ‘society’. *NB see notes earlier re methods and how far we can rely on this comparison – it is indicative only © Linguistic Landscapes 2010 2. Focus groups and interviews: frustration and emotion on both ‘sides’ • Many parallels in focus group discourse with that in media • HCPs present MMR vaccination as an unambiguous good; are frustrated by those who refuse • MMR refusers borrow language of rationality but are essentially (and often explicitly) irrational “it’s totally irrational” (Depth 4) “My aim is to get a hundred percent of children vaccinated.” (Practice Nurse) (Moderator) “They also don’t connect measles with MMR...” (Respondent) “Oh, bloody hell.” (Immunisation Officer) “We all know that nature is much better at all of this stuff than we are. The fact that people way up there who are dealing with all of this stuff think themselves so clever, and they are very clever, but I don’t think they’re cleverer than nature is.” (Depth 4) © Linguistic Landscapes 2010 MMR specifically amplifies the ideological tensions; no wonder parents resist ‘logic’ •Discourse of irrationality; myths, stories, scares, foolishness, faith, belief •Discourse of science and rationality; logic, reason, evidence (NB also careful and cautious) •Individualised, specific women: mothers •Generic authority figures (coded ‘male’) •Establishment ‘voice’; authoritative, top down, monologic •Middle class, educated •‘The public good’ – an intellectual construction Vs. •Personal voice •Middle class educated women as class traitors– ‘they should know better’ •Visceral drives re protecting your family – individual, basic, emotional, human © Linguistic Landscapes 2010 MMR specifically feeds an ‘irrational/female’ discourse: •Autism itself is constructed as strange and unknowable •Immunisation - literal and metaphorical penetration – ‘invasive’ and ‘barbaric’ • ‘It’s different when it’s your child’: deep fear of regret, blame, lack of forgiveness HCPs frustrated: they want to shout the same things louder, not change mode of engagement Private responses of HCPs look like this: •‘Unscientific’ level of certainty (“There is no link with autism”) •Mechanistic construction of parents; ‘If only they had the information and good access they would comply’ •Exasperation and impatience with ‘irrationality’ •Discourse of irrationality; myths, stories, scares, foolishness, faith, belief •Discourse of science and rationality; logic, reason, evidence (NB also careful and cautious) •Individualised, specific women: mothers •Generic authority figures (coded ‘male’) •Establishment ‘voice’; authoritative, top down, monologic •Middle class, educated •‘The public good’ – an intellectual construction © Linguistic Landscapes 2010 Vs. •Personal voice •Middle class educated women as class traitors– ‘they should know better’ •Visceral drives re protecting your family – individual, basic, emotional, human Breakdown: the absence of real dialogue “...if you go to the clinic they’ll •Discourse of science just say, why hasn’t had his logic, and he rationality; vaccinations, and they’llevidence start (NB reason, scaring you, saying there isand also careful measles around.cautious) They kind of take that approach with you. They don’t say •Generic ‘have youauthority got (coded any concernsfigures about it, or ‘male’) why...’ . I don’t•Establishment find that that helpful, really.” (Depth 1) ‘voice’; authoritative, top down, monologic •Middle “You don’t actually need to goclass, into all of educated this. That could have been small and even more punchy.•‘The You know, public‘Don’t good’ – leave your child’s health to chance. an intellectual Just get the immunisation!’” (Immunisation construction Officer) •Discourse of “[the doctor] turned round and she said ‘Oh some irrationality; myths, people have been like, you know, looking at what stories, do scares, these celebrities and think that they can come into herefoolishness, and …’ and faith, that was a little rant. And I was likebelief ‘oh my God how can you say this to me?’ I am a mother, you see my child, you see •Individualised, that Ispecific am concerned. women: I am not crazy, I am speaking mothersto you nicely” (Depth 4) Vs. •Personal voice “Just basically •Middle class them trying to convince us to allow my little girl as to have it but obviously I’ve educated women raised the same class traitors– ‘theyissues that I’ve raised here and,know you know, should better’they can’t give you that information [re: the risks of MMR] because •Visceral drivesthey re don’t know it themselves. half the time protecting your to family You know, me, they’re like robots – individual, basic, basically” (Depth 7) emotional, human © Linguistic Landscapes 2010 3. Parents’ (i.e. mums’) websites • Amplified version of the tensions seen in other areas • Highly emotional esp. mumsnet.con; MMR a highly contested subject • Gendered – one poster ‘accused’ of being male through tone of his/her argument • Mums’ own research can be deep and highly specific – they post academic articles for others to read • Scathing about NHS ‘party line’ - and brutally to the point: “Measles being dangerous does not make MMR safe” • Longing for real information, but within a dialogue – have to look to the peer group for this, but room for DH to take a different approach: I can see why they might not want a measles epidemic, but if tactics so far haven't worked to increase numbers then perhaps they should try another. They have been shouting the MMR is safe line for years, Wakefield's reputation is now destroyed. If people still refuse MMR then maybe they need to look at why and approach the public differently (mumsnet.com post 24th Feb 2010) © Linguistic Landscapes 2010 4. PCT letters: seem unlikely to connect with parents • Autism is backgrounded; simply ignores the major context for parents re MMR • Obligation prominent; pressurising without recognising where parents start from • Cumbersome and stilted; poor grammar, spelling and punctuation could make the sender seem untrustworthy to educated parents • In addition: some problems common in public sector comms: – Sense of self-absorption and lack of focus on the reader – Concerned with own official discourse, not what will make most sense to readers – Clash between the private world of the parent and the public sphere of health institutions © Linguistic Landscapes 2010 5. PCT websites • Again, most show little willingness to engage around parental concern: – ‘unfounded fears’ = dismisses concern without addressing it – ‘MMR: the facts’: a common construction - implies there is ‘fiction’ – not (for example) understandable confusion and consequent worry – naturalisation and normalisation of MMR – ‘your baby will receive’… no acknowledgement of choice/doubt – talk about vaccination ‘take-up’ (as if of an opportunity) – not vaccination ‘acceptance’ (more accurate in today’s climate) • Again, considerable use of ‘authoritative’ healthcare discourse in public-facing materials © Linguistic Landscapes 2010 NB: people see all web material, not just material directed at them • Web searching ‘PCT name + MMR’ throws up internal/official documents – minutes, internal reports, policy documents etc – often before patient-directed materials – language of official documents likely to deepen tensions seen elsewhere • “High levels of parental refusal of MMR vaccination making targets hard to attain despite wide coverage with offer of immunisation…” • ‘Persuasive’ materials always have a context – this is one more to consider. © Linguistic Landscapes 2010 Implications for interventions: first thoughts from the discourse perspective © Linguistic Landscapes 2010 Implications for interventions: first thoughts from the discourse perspective • Autism IS the context – Need to consider benefits of open acknowledgement (basis for dialogue) vs. dangers of perpetuating this link – deepening this ‘groove’ in the discourse • We must turn down the temperature in this arena – necessary to lay the groundwork for different conversations – This topic has power and heat because it crosses significant cultural/political fault lines – it is culturally ‘hot’ – There is no point in shouting the same messages louder – ‘fanning the flames’ and entrenching positions © Linguistic Landscapes 2010 Implications for interventions: thoughts from the discourse perspective • Engage in dialogue – properly – Conversations, not ‘messages’ – Extrapolate from mediation, conflict management and negotiation; need first to show adversaries that they are heard and respected by each other • Construct a different relationship between health care providers (and the institutions behind them) and parents, esp. mothers – – – – not parent/child – ‘we know best’ – clearly not working nor a gendered asymmetry of power – clearly retrogressive BUT an adult-adult, respectful and/or use a more human approach, replacing institutional authority with peer authority (this suggestion comes from looking at the lower SEG media data) • NB implications for ‘behaviour change’ – BUT in HCPs and ‘authority voices’ – not just in parents. © Linguistic Landscapes 2010 Media titles analysed Higher SEG (ABC1) Lower SEG (C2DE) The London Evening Standard The Metro The Daily Express The Daily Mail The Guardian The Times The Independent The Sunday Express The Sunday Mail The Sunday Times The Independent on Sunday The Observer The London Evening Standard The Metro The Sun The Daily Mirror The Sunday Mirror The Daily Star The Daily Star Sunday The News of the World The People The Sunday People Source TGI : newspapers read by mothers of children age 1-4 © Linguistic Landscapes 2010 Linguistic Landscapes 19a Bell Street Reigate Surrey RH2 7AD UK Tel/fax +44 (0)1737 246155 info@linguisticlandscapes.co.uk 45 © Linguistic Landscapes 2010