33.Unit 15 Seeing-off

Unit 15 Seeing-off
Topic 1: Seeing-off
Background Information
When you have a travel by air, you need to go
through the security. There are some useful
expressions related with it:
安全检查,安检
Security check
安检人员,治安保卫人员
Security personnel
Topic 1: Seeing-off
Situational Dialogue
The tour guide helps the Whites’ to check out, reminds
them to take their own items including their travel
certificates, asks them to check whether there is
something for the local guide to deal with after their
departure, and warns them to take care of their
valuables. After all the members get on, she asks their
driver to drive for the airport.
(A: Zhang Li B: Mr. White C: Mrs. White)
A:How time flies! You’ve been in China for seven
days. It seems as if it were only yesterday when I went
to meet you at the airport. And now you are leaving.
Topic 1: Seeing-off
Situational Dialogue
B:Yeah, it has been a wonderful experience for us.
A:I am so happy that you’ve had a good time. And I
will take this opportunity to express my gratitude for
your understanding and cooperation during these
days. I hope you have enjoyed all your stay. If there is
anything that you are not satisfied with me, please do
tell me so that I can do better in the future.
B:We certainly have had a wonderful time in the past
seven days. And you have been a great help to us
along the way.
Topic 1: Seeing-off
Situational Dialogue
A:Thank you…Oh, we are at the airport. Please
gather your luggage. We are checking in.
C:Thank you very much for your coming to the
airport to see us off.
A:It’s the least I can do for you. Would you please
wait for me for a few seconds? I am going to get the
boarding passes and luggage claim cards for you!
B:OK. (Zhang Li comes back.)
A:Sorry to keep you waiting. Here are your tickets,
boarding passes and luggage claim cards. Please
check them.
Topic 1: Seeing-off
Situational Dialogue
B:Thank you very much.
A:Let’s go for the security check.
B:OK. Let’s go.
A:Here we are. These are the airport security
personnel. Now, please get ready your plane ticket,
visa and boarding pass.
B:Thank you for your help.
A:It’s my duty. Hope to see you soon. Have a pleasant
trip.
B:Thank you. Goodbye!
A:Goodbye!
Topic 1: Seeing-off
Vocabulary
cooperation
duty
experience
express
gather
remind
understanding
valuables
warn
合作,协作
责任,关税,职务
经验,经历,体验
表达,快递
收集,收割,使聚集
提醒,使唤起
理解,谅解
贵重物品
警告,提醒,通知
Topic 1: Seeing-off
Notes
1.deal with 处理,应对,解决
Eg. How will we deal with this problem? 我们
要怎么解决这个问题?
2.It seems as if… 好像,仿佛,感觉上是……
Eg. It seems as if it were autumn. 感觉就像是
秋天了。
3.so…that/so that... 如此……以至于
Eg. I am so glad that nothing bad has happened.
很高兴没发生什么不愉快的事情。
Topic 1: Seeing-off
Notes
4.be satisfied with 满意,满足
Eg. Are you satisfied with our service, sir? 您对
我们的服务还满意吗?
Topic 1: Seeing-off
Useful Sentences
Saying goodbye
1.See you again.
下次见。
2.So long.
(美国口语)再见。
3.It’s time to say goodbye.
该说再见了。
4.Take care, bye-bye.
多多保重,再见。
5.Bye! Keep in touch.
再见,保持联系。
Topic 1: Seeing-off
Useful Sentences
6.It’s time now for me to say good-bye to you though I
hate to say so.
尽管我不想这样说,可现在我不得不对你们说再见
了。
Best wishes
1.Bon voyage.
一路平安。
2.Have a pleasant trip.
旅行愉快。
Topic 1: Seeing-off
Useful Sentences
Thanks
1.It’s very kind of you to guide me in Beijing.
你在北京为我导游真是太好了。
2.Thanks for everything you’ve done for me during
my stay in Beijing.
谢谢你为我在北京的这些天所做的一切。
Topic 1: Seeing-off
Exercises
1. Complete the following dialogue according to the
Chinese in brackets and then read it in roles.
The tourists are leaving for the Beijing international
airport.
(A: Miss Li B: Tourist C: Clerk)
A:We are now heading for the Beijing international
airport. _______________________________________
(在离开酒店之前,请再确认一下您的个人物品,是
否已经将机票和护照放好。) Is everything in order
now?
Topic 1: Seeing-off
Exercises
B:Yes,
_______________________________________(飞机什
么时候起飞?)
A:At 9:30 a.m. ____________________(我们还有充裕
的时间。) Now, everything is OK. Let’s start for the
airport.
B:Time flies quickly. Before we came here, we only
had an understanding of China from book and TV.
Now we’ve seen China with our own eyes.
A:____________________________________________
_____________(希望大家能够有一个难忘的回忆。)
Topic 1: Seeing-off
Exercises
B:How can we forget? _____________________(没能
有充裕的时间去其他地方感到可惜。)
A:____________________________________________
_________(欢迎您再来中国。)
B:We certainly shall. Thank you.
A:Here we are at the airport. _______________(请带
好您的行李。) We are checking in. Wait me for a
second please, I’ll check in for you.
B:Thank you very much. (A the check-in counter)
Topic 1: Seeing-off
Exercises
A:Hello, __________________________________(我
们有八位去往美国的游客。) We’d like to check in
now.
C:May I have your tickets and passports please?
A:Sure, here you are.
C:Thank you. _____________________________(有多
少行李需要办理手续?)
A:Ten pieces altogether.
C:Would you please put them on the scale?
A:Of course.
Topic 1: Seeing-off
Exercises
A:That’s everything. _________________________(该
是说再见的时候了。)
B:Thank you for all the help.
A:_____________________________(这是我应该做
的。)_______________________(旅途愉快。)
B:Thank you. Goodbye.
Topic 1: Seeing-off
Exercises
2. Role Play. Make up a dialogue based on the
following situation and role-play it to the class.
Make a short dialogue with your partner who is a
group member in your tour. Your partner is leaving
and you accompany him to the airport to say goodbye. Use the following information.
Catching the 10:00 plane
Checking-in and getting the boarding pass
Appreciate his cooperation and understanding
Saying goodbye
Welcoming his visit to China again
Topic 1: Seeing-off
Knowledge Links
A Farewell Speech
Bidding farewell to guests marks the end of a guide’s
service. If anything undesirable happens at the last
minute, it may ruin the entire experience of the tour.
Therefore, a qualified tour guide should be thoughtful
and enthusiastic throughout his or her service and try
to make a farewell experience impressive and
everlasting. A farewell speech, formal or informal, is
often necessary.
Topic 1: Seeing-off
Knowledge Links
It may be delivered at the dinner table, or at any
other places such as the airport, seaport, railway
station, etc. The following is an example of a farewell
speech.
Ladies and gentleman:
The time has gone by quickly and your current visit
to Beijing is drawing to close. I would like to say a few
words before you leave.
I would like to tell you that it is a great pleasure for
me to spend these days as your guide.
Topic 1: Seeing-off
Knowledge Links
Everybody in the group has been very friendly,
understanding and cooperative, which made things a
lot easier for us, it is much appreciated. It was my
duty to make you feel at home here in China. If we’ve
done anything that might make you feel
uncomfortable, I should apologize.
Three days is rather a short time, I hope you have
enjoyed these days as much as I have, and hope that
one day in the future you can return to visit us again.
If there is anything that we can do, please feel free to
call on us.
Topic 1: Seeing-off
Knowledge Links
Several days ago, we met as strangers; today, we bid
farewell to each other as friends. A Chinese saying
goes, “a good friend from afar brings a distant land
closer.” I hope you will be back happy memories of
your trip to China and welcome you back sometime in
the future.
Topic 2: Evaluation
Background Information
As a guest, you need to evaluate the services of the
travel agency after the travelling. Usually there are
several ranks you may choose.
非常好
Very Good
较好
Better
一般
Well
差
Not Satisfied
Topic 2: Evaluation
Situational Dialogue
On the way to the airport, Zhang Li is asking Mr. White
to make an evaluation of their services.
(A: Zhang Li B: Mr.White)
A:Sorry to interrupt you. Here is a Response Form of
Travel Service Quality Questionnaire. Could you
please fill in this form so that we can improve our
quality of services?
B:Fine.
A:Thank you very much.
B:May I have one?
Topic 2: Evaluation
Situational Dialogue
A:Certainly. Please fill in the guest information and
give your objective evaluation for the following items.
If you have other suggestions, please write in the
blank of “Suggestions” part.
B:Here you are. And you have done very well.
A:Thank you very much.
Topic 2: Evaluation
Vocabulary
evaluation
interrupt
item
objective
questionnaire
评价
中断,打扰
项目,条款
客观的
问卷,调查表
Topic 2: Evaluation
Notes
make an evaluation 做评价
travel service quality questionnaire 旅游服务
质量调查问卷
Topic 2: Evaluation
Useful Sentences
1.Your criticism and suggestions will help us improve
our work.
您的批评和建议有助于改进我们的工作。
2.Here is the evaluation form for you to fill out. Please
drop it in the mailbox before you get on board the
plane. And you don’t need to put on any stamps.
这里有份评价表需要您填写,请在登机前将它投到
邮箱里,你不需要贴任何邮票。
Topic 2: Evaluation
Exercises
1. Complete the following dialogue according to the
Chinese in brackets and then read it in roles.
Mr. Black is making an evaluation of the travel
agency’s services.
(A: Mr. Black
B: Staff)
A:Hello, This is John Black.
B:Hello, _________________________________(我这
里是中国国际旅行社) Sorry to interrupt you. And
will you have time to have this phone?
A:Yes, please go on.
Topic 2: Evaluation
Exercises
B:Thank you very much.
______________________(我们需要您对上次来中国
旅游的信息反馈,以便我们提供更好的服务。) Are
you satisfied with your last trip?
A:China is such a great country with wonderful views
and friendly people. ________________________(同
时还有你们完美的服务,使我在中国有一次难忘的
经历。)
B:Than you to say that. ______________________(在
旅行期间是否有不便之处?)
Topic 2: Evaluation
Exercises
A:A little to some extent. _____________________(用
英语和导游人员或其他人员沟通较难) and other
aspects are all fine.
B:Yes, that’s what we have to improve.
___________(您还有其他的建议吗?)
A:_________________________________________(你
们有一个非常好的工作团队,请继续保持。)
B:___________________________________(再次对您
提出的宝贵建议表示感谢。)
A:You are welcome!
Topic 2: Evaluation
Exercises
B:Welcome you to come again. Please keep in touch.
A:OK. Bye!
B:Goodbye!
2. Role Play. Make up a dialogue based on the
following situation and role-play it to the class.
The tour is going to a close. The tour guide expresses
her thankful words and has the questionnaires filled
out by the tourists.
Topic 2: Evaluation
Knowledge Links
Evaluation after the Trip
Seeing off is not the end of a procedure for the tour
guide. There are many things the tour guide and the
travel agency have to do, such as calling back to the
tourists, analyzing the questionnaires that the tourists
have filled out and so on, and those are the evaluation
of the travel service. The best way to evaluate the
travel service is to distribute the questionnaire to the
tourist.
Topic 2: Evaluation
Knowledge Links
Questionnaires consisting of a series of questions and
other prompts for the purpose of gathering
information from respondents are used in a wide
range of settings to gather information about the
opinions and behaviors of individuals. The following
is a sample of a questionnaire.
Topic 2: Evaluation
Knowledge Links
The Response Form of Travel Service Quality
Dear tourists,Welcome you to join the tour group of
the Baihe International Travel Service. Please put
forward your generous suggestions and advice so that
we can improve our quality of services. Please fill in
the following forms and thanks for your support.
Topic 2: Evaluation
Knowledge Links
Table15-1: Guest Information
Name:
Sex:
Telephone:
Serial number:
Tour group
number:
Start from:
Tour guide
name:
Email:
Address:
Topic 2: Evaluation
Knowledge Links
Table15-2: Company Services
Your Comments
Staff member’s service attitude for
your inquiry
Staff member’s service attitude for
your application
Staff member’s skills for the route
introduction
Staff member’s product knowledge
Very
Good
Better Well Not Satisfied
Topic 2: Evaluation
Knowledge Links
Table15-3: Quality of Tour Guide Services
Your Comments
Wording
Appearance
Commentary
Coordination
Very Good
Better
Well
Not Satisfied
Topic 2: Evaluation
Knowledge Links
Table15-4: Other Host Organization
Your Comments
Hotel
Restaurant
Vehicle
Driver
Scheduling
Very Good
Better
Well
Not Satisfied
Topic 2: Evaluation
Knowledge Links
Table15-5: Local Guide
Your Comments
Service attitude
Scenic spot commentary
Shopping
Very Good
Better
Well
Not Satisfied
Topic 2: Evaluation
Knowledge Links
Table15-6: Opinion for Our Route (Multiple Select)
Information
Clearness
Easily to find
Attractiveness
Chaos
information
Exquisite design
Text complete with
pictures
Can’t find the proper route timely
Others
Topic 2: Evaluation
Knowledge Links
Suggestions to us)
谢
谢!