bridges2 - Common Solutions Group

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GNU Sample Architecture
Discussion Points
NYU’s Global Network University at a Glance
Vision
Reality
A Global IT Plan Resulting in Tiers
Friends/Sponsorship
Watch it grow (and don’t plan to sleep much)
2
IT @NYU Common Solutions Group
NYU at a Glance: 1 Campus, 2 Portals, 12 Sites
Vision
Prague
NYU New York
Berlin
London
Florence
Washington, DC
Madrid
Tel Aviv
Singapore
Accra
NYU Abu Dhabi –
Saadiyat Island
NYU Shanghai
Buenos Aires
Sydney
Legend:
Black = Portal Campus
IT @NYU Common Solutions Group
Reality
September 12, 2012
Global Site Characteristics
Tier
Scope
IT Service
Staffing
Campus
Multi-Building,
Provider; GNU IT
On-site and
Student Entry Point,
Security
Travel Staff’
Grad/UGStandards
Multi-site Support
AdmissionGraduation
Portal
Global Location,
Consumer/Provid On-site IT; DualStudent Entry Point;
er
site (NYU/NY and
UG/AdmissionLocal)
Graduation MultiBuilding
Site
Global Location,
Student Study
Away; Multi-or
Single Building
Consumer
Local IT Liaison;
Leverage Portal;
Local Service by
necessity
IT Service Tier Characteristics
Service
Level 1 Help Desk
Staff
Level 2 Expert
Staff
Level 3 Expert
Staff
Tier A
24x7x365
24x7x365 for
production and
development
work
24x7x365 for
production and
development
work
Tier B
24x7x365
On Call for
production
emergencies
On Call for
production
emergencies
Tier C
24x7x365
Not available
Not available
Transitioning Services to Higher Tiers
Service
Blackboard
FAME
E-mail
NYU Classes
SIS, Albert
NYU Blogs, NYU Wikis
UDW+
Phase 1:
Phase 2:
Phase 3:
Tier C
Tier B
Tier A
NYU Classroom Technology Tiers
•Tier I – Basic Technology Classroom – Classroom provides audio/video presentation capability from
local (computer hard drive, CD/DVD/Flash drive, audio device, etc.) and remote sources (internet). A
computer with internet access is provided for the instructor with standard and selected specialized software
for instructional purposes; Inputs for an additional computer and additional media devices are provided.
Wireless access is available for students. If classroom is large, speech reinforcement is provided.
•Tier II – Smart Classroom – In addition to Tier I capabilities, classroom provides “touch screen” or wall
mounted media control system (i.e., Crestron System) for controlling media input/output, projection screen,
etc. (e.g., Crestron System) from one location. Tier II classrooms may also have audio/video capture
technology.
•Tier III – Video Conferencing Classroom – In addition to Tier I and II capabilities, Tier III classrooms have
installed video conferencing equipment to provide synchronous (live) audio/video communication with
remote site(s). This includes cameras, microphones and additional communications and network equipment.
Tiered GNU IT Categorization
Define Your Customer
Pre-GNU - Nominal Computer/Internet/Support
Students, faculty, researchers, & administrators create their own material, provision their own
internet access, & share information using basic tools such as email.
GNU Tier I – Entry
(ACHIEVING MINIMUM GNU SERVICE LEVELS)
Minimum GNU core services provide easy & secure access to NYU wireless & internet service at
Academic Centers, & IT support to help students get up & running with basic services found at
NYU Home, such as access to library resources.
GNU Tier II – Standard
GNU Services for teaching, learning & research allow students & faculty access to advanced
multimedia content creation with light 1-1 collaboration; predictable access to NYU shared
academic & administrative tools & the internet at Academic Centers & Residence Halls.
GNU Tier III - Advanced
GNU Services enable instructional videoconferencing & advanced multimedia & simulation
content creation & data sharing with advanced collaboration.
[email protected] FY2013 Principals Meeting
April 11, 2012
9
Matching Site Characteristics and Programing to a Target State
Site and Student
Enrollment
(Semester)
Pre-GNU
Tier I –
Entry
Tier II Standard
Tier III –
Advanced
Key:
Current:
NYU NY
NYU Poly
Minimum:
NYU Abu Dhabi
(FY13 Proposed)
NYU Shanghai
Target:
Madrid
(Prospective Future
Proposal)
Florence
London
Paris
Prague
Sydney
Buenos Aires
Berlin
Accra
Singapore
Tel Aviv
Washington, DC
April 11, 2012
Source: [email protected] FY2013 Principals Meeting
10
University Governance to Guide and Align with IT
Friends
IT Strategic Planning
(Foley, Dorph, co-chairs)
IT Architecture
Review Board
(Horn, chair)
Quarterly IT Review
for Provost & EVP
Teaching &
Learning
(Santirocco, chair)
Research
(Horn, chair)
Community Life
(Brown, chair)
Administration
(Dorph, chair)
IT Infrastructure: including connectivity, phones, shared services
(Delaney, McMillan)
[email protected] FY2013 Principals Meeting
11
Reference Slides
12
GNU Service Site Launches – Sydney
More Friends
AY12-13 GNU Site Development Efforts
IT Project Core Team (PCT) Members
GPMO – IT Program
Management
Carlos García, Director
IT Project
Manager
Service
Lead
Tech.
Lead*
More Friends
Program
Lead-NY
On-Site
Lead
Note
Gabriella
Etmektsoglou
Support from John
Wood on site staff at
Gabriella’s direction
Site
Status
Berlin
(Dorm)
Active
Robert
Arena
Natalie
Hidalgo
Jack
Burke
Active
Robert
Arena
Brian
Schiesser
Kenneth
Barneys
Ric Mejias**
Historic protections
require specialized
solutions; no local NYU
presence
Washington
Active
In
Recruitment
Natalie
Hidalgo
Basil
Katradis
To Be Identified
(Regional)
Tight launch timeline
due to challenges in
excavation
Paris
Planning
In
Recruitment
Natalie
Hidalgo
To Be
Assigned
Caroline MontelGlasson
Support from Chris
Bouchard on site staff at
Caroline’s direction
Tel Aviv
Planning
Robert
Arena
Natalie
Hidalgo
To Be
Assigned
To Be Identified
-
Complete
Robert
Arena
Natalie
Hidalgo
Jonathan
Tawiah**
Akosua Anyidoho
Tracking potential
development of new
programs at 4th Norla
Street location
Sydney
Accra
* Technical teams consist of Subject Matter Experts (SMEs) from throughout [email protected] and provider partnerships as needed
** Provided locally through provider or vendor partnership
Pilots – Nothing Lasts for Ever….
Incubating Service
Incubate Ideas….
Establishing
Standards
• Oversees business case
development and
submission
• Develops one or a small
set of projects with the
Portfolio Manager
• Manages a set of projects
from execution through
completion
• Executes projects within
defined scope and
budget
• Reports on status of
project work and budgets,
portfolio health and
portfolio alignment with
strategic initiatives
• Reports on project
status, budget, risks, and
issues
Incubate
Standardize
Operationilze
• Support Portfolio and
Project Managers by
coordinating technical
skills and resources
across organizations
• As required, serves as
technical lead on project
groups and teams
• Reports on technical
interdependencies, risks,
issues, and opportunities
across projects and
portfolios
Operate
Page 15
CHINA
NYU Shanghai
– Opportunities in Shanghai
Watch it grow and don’t
plan to sleep much
SHANGHAI
NYU Shanghai - NYU-Net Deployment to ECNU
China
Shanghai
ECNU
Student Dormitories
Science Building
NYU-Net
managed
network
Library Machine
Room
Physics Building
GNU Service Site Launches – Sydney
Consolidated Projects View
Strategic Area
Teaching & Learning
Status Project
On Time
Late
Community Life
On Time
Research
On Time
On Time
Administration
Late
Behind
On Time
Infrastructure
Behind
NYU Classes Project
NYUStream - Pilot to production
Paris Academic Center
Global Classroom Pilot - design/build
NYU Mobile App
Office of Global Services (OGS) - Technical Integration
NYUAD High Performance Computing
Advance Web Application Project (Phase 2B)
ePro / AM / Inventory - AD PS Procurement Systems Impl
HECH/MDM
Hyperion System 11
NextGen FAME - Integrating Systems Analysis (COA)
Oracle BPM Workflow Replatforming Project
PeopleTools/MP16 Upgrade Project
SIS for NYU Shanghai
SIS, Next Generation
PeopleSoft New Admin Portal
PIT Data Conversion - Legacy to Campus Solutions
University Data Warehouse (UDW+)
PeopleSoft ImageNow - Phase 3
Generators for SDC - Construction and Commissioning
Global WAN - Next Generation
IP Telephony/VoIP Campus Roll-out - Phase 1 Year 1
Novell Migration
NYU Shanghai Site Development Planning
NYU Wireless Expansion Phase 3
UPS Upgrade @ WDC
Infrastructure Strategies Task Force
NYU Sydney Site Development
NYU Washington, D.C. Site Development
Polytech & NYU Network Connectivity
Project Manager
Jeff Pasch
Patrick Pierre-Louis
Robert Arena
David Welch
Monica McSharry
Danielle Green
Manie Kruis
Raymond Lau
Steven C Adler
Ken Stuart Yelton
Andrew Maliszewski
Steven C Adler
Christopher Weakley
Josh Lerner
Ken Stuart Yelton
Jim Brewer
Felisa L Guzman
Ora Fish
Ken Stuart Yelton
John Prinz
Dennis Dubberley
Daniel E Malone
Danielle Green
Sean Tobin
Stephanie A Chelales
John Prinz
Evette Ghaly
Robert Arena
Robert Arena
Daniel E Malone
%
Finish
36%
56%
0%
94%
29%
2%
29%
51%
0%
2%
72%
0%
87%
49%
3%
58%
90%
0%
9%
54%
0%
0%
32%
84%
20%
60%
44%
67%
23%
25%
76%
9/20/13
8/23/12
1/3/13
4/2/12
6/12/12
11/29/13
10/22/14
6/11/12
5/3/12
11/29/12
8/31/12
6/13/12
6/10/11
8/31/12
3/15/13
8/31/12
2/24/12
2/1/12
9/15/11
5/11/12
8/20/12
12/14/12
8/17/12
8/23/12
9/1/14
9/4/12
4/30/13
4/30/12
9/26/12
8/23/12
6/5/12
✔
✔
✔
✔
GNU Service Site Launches – Washington D.C.
Lobby Wall
Government Affairs Office
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