Program Review for Administrative and Business Services

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Presenters:
Bonnie Ann Dowd, CBO San Diego Community College District
Chris Hill, Grossmont College
Aimee Myers, Sierra College
Facilitator: Glenn Yoshida, Los Angeles Southwest College
Accreditation Institute 2012
Academic Senate for California Community Colleges
February 11, 2012
Chris Hill
Grossmont College
Annual Cycle
6-Year Cycle
Integrated Planning Cycle
Unit
Program Review
Annual Program
Review Updates
Resource
Implementation Allocation
6-Year
Unit Plans
Annual
Action Plans
 Finishing first complete cycle, likely to be shorter
than 6-year cycle
Administrative Services Departments:
Bookstore
Food Services
Business Services
Grounds
Custodial
Maintenance
Facilities
Printing
Administrative Services Program Review Process
 Units develop long-term goals tied to the
college- and district-level strategic plan
framework
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Student Access
Student Learning and Success
Value and Support of Employees
Economic and Community Development
Fiscal and Physical Resources
Admin Services Program Review Process (cont’d)
 Units complete document sections related to:
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Unit Mission
Service Provided
Major Accomplishments
Significant Changes
Resource Needs
Strengths and Weaknesses
Evaluation of Student Service Outcomes and Key
Performance Indicators
Admin Services Program Review Process (cont’d)
 Administrative Services PR Committee:
 Vice President, Admin Services - Co-Chair
 Two faculty members (assigned by Senate, one will
be Co-Chair)
 Three Classified Staff members (assigned by
Classified Senate, two from Admin Services, one from
Academic Affairs or Student Services)
 One Admin Services Supervisor
 One Student (assigned by ASGC)
Admin Services Program Review Process (cont’d)
 Evaluation of Service Outcomes assessment
and Key Performance Indicators leads to
development of or changes in planned
strategies and activities
 Program Review process is evaluated for
effectiveness at the end of each cycle
Bonnie Ann Dowd
SDCCD
(formerly from Palomar CCD)
 F&AS departments/units identify department
accomplishments, challenges, goals, and plans tied to
current Strategic Plan and Master Plan 2022.
 Department reviews and analyzes to determine F&AS’s
goals and objectives - Service Area Outcomes (SAOs).
 Identify Assessment methods and timelines (SAOACs).
 PRPs reviewed by Finance and Administrative Services
Planning Council (FASPC).
 Assessment results used to improve student learning
outcomes, service to students, or service to the college
and for F&AS planning purposes during next cycle.
 Division Office - Assistant Superintendent/VP; Assistant to VP; Use of
Facilities Assistant; Internal Auditor
 Division Departments:
 Business and Contract Services – Risk Mgmt., Contract Services,
Auxiliary Services Mgmt., Cal-Card and Office Depot Contract
Procurement, Mail Services, Warehouse Services, and Print Services.
 Facilities Services – Building Services, Construction Services,
Custodial, Environmental Health & Safety, Escondido Center Facilities
Operations, Facilities Department Office, Facilities Planning, Fixed
Assets, and Grounds.
 Fiscal Services – Budget Mgmt., Payroll, Cashiering, Purchasing,
Accounts Payable, General Accounting, and PeopleSoft Financial
System Support.
 Information Services – Helpdesk, Systems and Programming, Network
Services, and Technical Support.
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Chair - Vice President, Finance and Administrative Services
Two faculty members appointed by Faculty Senate
One faculty member appointed by PFF
Two classified employees appointed by CCE/AFT
One CAST employee representative
One student representative appointed by ASG
Director of Facilities (or designee)
Director of Business & Contract Services (or designee)
Director of Fiscal Services (or designee)
Director of Information Services (or designee)
Aimee Myers
Sierra College
 2009 – All-In Program Review – example of
College of Marin
 2010 – Process evaluation
 re-structure into two committees
 continue campus-wide focus on
Effectiveness, Relevancy and Currency
 2011 – Make sure whole campus involved in
ongoing review process – integrate all offices
and programs
 Revised Template and Scoring Matrix to clarify
process for users and committee
 Connect groups on campus – include faculty on
committee
 Bring folks into program review in a context that
supports their role in college mission
 On-going evaluation and development of
process
 Adapting language of instruction into world of
operations
 Making reviews meaningful
 Defining relationship to Student Learning
Outcomes for operations
 Integration with resource and planning
processes
 Timeline for Program Review – Operations &
Administration
 Scoring Matrix – Operations Program Review
 Report Template – Operations Program Review
 http://www.sierracollege.edu/AboutUs/research/
ProgramReview.html
 Thank you for attending
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