What is Knowledge Management?

Web 2.0 for Government
Knowledge Management
Everyone benefits by sharing knowledge
March 24, 2010
Rich Zaziski, CEO
FYI Business Solutions
[email protected]
Emerging Technologies
Work Group
Knowledge Management in Web 2.0
• Overview of Web 2.0
• Knowledge Management
• What is Knowledge Management?
• Advantages
• Objectives
• Getting Started
• Advanced Features
• Examples
• Questions and Answers
Overview of Web 2.0
Browser-based platform
Users own and control their data
Architecture of participation
Facilitates collaboration
Consumer-generated media
Social Networking
Knowledge Management
What is Knowledge Management?
Organizations have vast amount of information, which creates problems
such as:
• How do you find the information?
• Who do you contact to get it?
• Once you find it, how can you be sure its complete and up-to-date?
A Knowledge Management Portal acts like a library in that it is a
repository for all available relevant information on a given subject area.
It also provides a powerful platform for information sharing and
Advantages of Knowledge Management
• Contributes to the intellectual capital of the organization
• Facilitates information sharing, which often leads to
• Eliminates redundant processes and information
• Reduces e-mail volume
• Improves productivity and efficiency
• Reduces risk of knowledge loss due to retirement or turnover
of experienced workers
• Accelerates on-boarding of new staff
Objectives of Knowledge Management
• Create a platform that facilitates the sharing, collaboration, and
maintenance of your institutional knowledge.
• Design an intuitive, browser-based and “light-weight” solution that
can be used by every level of the organization.
• Provide an easy-to-use framework that allows subject matter experts
to update and maintain knowledge bases.
• Develop a strategy to assimilate the knowledge repository into the
“day-to-day” business processes to facilitate a self-sustaining
operational environment.
• Design a solution that will be easily transportable to future platforms.
Getting Started with Knowledge Management
Getting Started with Knowledge Management
• Gather Stakeholders, subject matter experts, and process
• Identify logical categorizations (subject areas). This may
take the form of such categories as:
Getting Started with Knowledge Management
• Go from a
logical model
to a ‘physical’
• This is
in the Wiki
Overview of a Wiki
• Website that allows for easy creation and editing of content,
interlinked web pages and documents
• A wiki enables documents to be written collaboratively, in a
simple markup language using a web browser
• The entire collection of pages, which are usually interconnected
by hyperlinks, is "the wiki"
• A wiki is essentially a database for creating, browsing, and
searching through information
Wikipedia is the most widely visited ’wiki’ on the internet
Uses of a Wiki
• Collaborative Software
• Project Communication
• Intranets
• Group Learning
• Knowledge Management
• Project & Portfolio Management
Components of a Wiki
• Layout and Navigation
• Editing
• Linking and Creating Pages
• Searching
• Security
• Community
• Documents
Getting Started with Knowledge Management
• Create round-trip business processes
to keep the information up to date
without making it burdensome.
• Enable users to own and control
their own content.
• One of the guiding principles is to do
this without programming.
• Integrate into issues management
or project management workflow
Advanced Features
Workflow with Approvals
Consolidated Daily Emails
Issues Management
Open Social Networking
Dashboards and Reports
RSS Feeds
Project and Portfolio Management
Microsoft SharePoint and Exchange Integration
Advanced Search with Search Engine Optimization
Demonstration / Example
Knowledge Management in Web 2.0
Questions ?
Knowledge Management in Web 2.0
Thank you!
Rich Zaziski, CEO
FYI Business Solutions
[email protected]