Savvion
Communications Industry
Solutions Overview
Ameya Kamat
Business Manager, Savvion India
ameyak@savvion.com
+91 98205 33122
Savvion Executive Summary
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Company
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Founded in 1994
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Pure play BPM player
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Savvion India
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Global reach
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Product
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Savvion BusinessManagerTM
More than 500,000 Users
1 million+ downloads of Savvion
Process Modeler in 5,000 companies
globally
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Customers
More than 500 customers worldwide
3 of the Fortune 10
20 of the Fortune 100
Consistent implementation process
solutions and ROI
Industry Leadership
Recognized as a Leader in Gartner’s
BPM Magic Quadrant
Recognized as a Leader in the
Forrester Wave
Information Week’s IT Dozen company
Savvion Process Management Product Suite
Business Process Modeler
Savvion BusinessExpert
Articulate and analyse your
business processes.
Receive real time notifications,
analyze causes, take actions.
Process Asset Manager
Business Rule Management
Capture, store and share your
business processes.
Define and manage your business
rules used in your business processes.
Process Solution Studio
Document Management
Make your processes executable.
Use your existing DMS, or use Savvion
out-of-the-box DMS.
Project-oriented Process (PoP)
SBM Portal
Manage your tasks, and improve
your process performance.
3
Savvion Confidential & Proprietary
Provides combined BPM and PPM
functionality required in many use
cases.
Savvion Business-Driven BPM-Enabled
Business Solution Architecture
Business
Solutions
Quality
Metrics
Job Aids
Templates
Forms
Reports
Exceptions
Business
Objects
Custom
Dashboards
Process
Templates
Connectors
Standards
Support
Specific Process, Interfaces, Rules, etc.
Business Process Management (BPM)
Integration
Framework and
Adapters
Document and
Content
Management
4
Savvion Confidential & Proprietary
Business
Rule
Management
BPM-enabled
Foundation
Savvion
Business
Process
Management
Suite
Savvion Communication Foundation
Order
Management
Trouble Ticket
Management
Service
Provisioning
Communication Foundation
eTOM
Business
Objects
Process Models
Dashboards
Network Inventory
Service Activation
Standards
Billing
CRM
Communication Foundation
5
Savvion Confidential & Proprietary
Legacy Dispatch
Telecom: Savvion Solutions Across NGOSS
Cisco: New
Product Mgmt
Nextel/FCC:
900MHz
Reallocation
Process
Quality
Mgmt
Fulfillment
Customer
Relationship Mgmt
Analytics
Customer
SLA Mgmt
Product
Pricing
Sprint:
WNP/LNP
Embarq: WNP/LNP
Service
Inventory
Telecom Italia:
Work Force
Assignment
Level3: Field
Service Mgmt
Telecom New
Zealand: Global
provisioning work
force
Workforce
Mgmt
Assurance
Order Mgmt
Customer
Process
Quality
Mgmt
Service
Discovery
Billing
Partner
Supplier
Billing OE
Process
Simulation
Billing
Disputes
Trouble
Ticketing
Service
Quality
Reporting
Service
Problem
Resolution
Order Mgmt
Service
Testing
Services
Customer
Management
Layer
Revenue
Assurance
Partner
Service
Mgmt
Partner Portal
Cingular:
Rate Change
Mgmt
Bell Canada:
Customer
Quote
Operations Support
and Readiness
Service
Management
Layer
Service Modeling
Process
Quality
Mgmt
Workforce
Mgmt
Resource
Provisioning
Network
Config Mgmt
MCI: Order Management
Level3: Service Delivery (Transport,
Content & IP)
Verizon :
Sprint :
Focal Communications:
Sprint Wireless:
Contract Mgmt
Level3:
Customer Sun : R/A
DSL Provisioning
Reverse logistics
Motorola:
Network
Service
Level3: R/A
Telecom Denmark (TDC):
Level3 : Customer
Customer SLA
Order Mgmt
Mgmt
Sprint: R/A
Satellite & IPTV Provisioning
Order Mgmt
Mgmt
Telecom New Zealand: Global Circuit
Telecom Italia:
Provisioning
AT&T:
Level3:
Service Repair &
Bell Canada: IPVPN Order Mgmt, DSL
Cell Site Construction,
Jeopardy &
Help Desk
provisioning
Lease Management
Exception
Sprint: e-ticket
GVT: DSL & Voice Provisioning
Management
All:
All:
All: Process
All:
Process
All:
Dashboard,
SLA Tracking
Corporate
Modeling &
Process
Scorecard,
& Reporting
Governance
Simulation
Exception Mgmt
Reporting
Resource
Management
Layer
Level3: Access
Mgmt
Motorola:
Partner on/off
Boarding
Bell Canada: Next Gen.
Customer Self Service
Sprint: Retail Portal
Motorola: Customer SLA
Tracking
Driving Business Impact
PROCESS IMPROVEMENT IN COMMUNICATIONS
Operations Support and Readiness
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Rate Change Management
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New Product Introduction
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Work Task Management
Fulfillment
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Customer Order Management
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Network Provisioning
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Jeopardy & Exception Handling
Assurance
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Customer SLA Management
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Trouble Ticketing
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Returns & Repairs
Partner Management
7
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Access Service Request
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Partner SLA tracking
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Line Number Portability
Savvion Confidential & Proprietary
Mission Critical Business Process Impact
SAVVION IS BEST FOR THE ENTERPRISE IN BPM
Order Management Voice/Data/Content
Cut provisioning exceptions
from 5 days to 8 hours; 85%+
Reduced Order Fallout; Concept
to Production < 60 man days
End to End Order
Management
Core Order Management
Layer in New OSS – Project
Unity
Order Management Layer for
DSL Evolution, also support
NGCSS
DSL Order/NGCSS
Reverse
Provisioning
Order
Management
8
Savvion Confidential & Proprietary
$110M in savings over first
three years – validated by
Gartner
Manages Voice/Data/Content
Bundling – Launch in 90 days
Business Transformation
Savvion Communications and Media Practice:
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Industry Knowledge and Experience
Organizational Alignment: Sales, Service, Channels, Engineering,
Support, Marketing, and Product Management
Product Offering:
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Savvion Communications Order Management (COM) Solution 7.0
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Savvion Communications Foundation for OSS Solutions
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Enterprise Customer Telecom Service Manager
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Savvion Confidential & Proprietary
Thank you !!
…. www.Savvion.com
Ameya Kamat
Business Manager, Savvion India
ameyak@savvion.com
+91 98205 33122