Case Management
Case management is a collaborative service that
provides:
 Assessment
 Planning
 Facilitation
 Advocacy
for options and services to meet an individual’s
holistic needs through communication and
available resources to promote quality costeffective outcomes.
Referrals to Community Agencies
01/01/11 – 02/28/13
Regional Hope
Western Resources for Disabled
WAVI West Center Rebound
2
6
4
3
Volunteers of
10
America
Social Security
3
13
Sioux San
Vocational Rehab
15
11
Behavior Management
84
Penn. Co. Housing
6
Salvation Army
16
Mission
27
Lutheran Social Services
16
BH Workshop
6
Catholic
Social
Services
6
CCADP/Detox/Treatment
20
Food Bank
28
Dept. of Social Services
24
Southern Hills
Alcohol/Drug
(SHAD)
1
Lions Club
2
Goodwill
4
Community Job
Action Corps
1
1
Dept. of Labor
12
Community Health
23
Church Response
3
As of February 28, 2013 transitional
case management staff have
coordinated services with 27
community agencies. A total of 347
referrals have been made to these
agencies.
Coordinated/Provided Services for CCC Clients
01/01/11 - 02/28/13
Medical
8
Social Security
8
Transportation
38
Clothing
13
Medicaid/Medicare
4
Medications/Med Mgt.
43
Housing
37
Household
3
Counseling
53
Other
18
Case Mgmt
24
Emergency Housing
32
Glasses
2
Legal
1
Payee
12
Food (voucher, pantry, SNAP)
48
Education
1
Rent/Deposit
3
Phone
Service
3
As of February 28, 2013 Health & Human
Services Transitional Case Management
staff, as well as varied community agencies,
have coordinated and provided a total of
368 services for Crisis Care Clients.
Drivers License/ID
4
Employment
13
Caseworker Activity
01/01/2011 – 02/28/2013
Agency Transports
334
Physical Client Contacts
708
Phone Calls/Email
992
Physical client contacts refer to actual face-to-face contact with a CCC client.
Agency transport refers to transports given to a CCC client by Transitional Case
Management with a company vehicle for the purposes of getting to
appointments, obtaining food, shelter, clothing, etc.
Phone calls/emails made by Transitional Case Management to both the CCC
client and community agencies on the clients behalf.
Crisis Care Center/Community Case Management
Accomplishments
 1,009 Identified Diversions from County Involuntary Mental Health Commitments
 1,641 Total Self or Community Referrals to the Crisis Care Center
 400 Total Individuals Referred to Transitional Case Management Services
 2,034 Total Contacts and Community Support Services for Transitional Case Management
 27 Total Community Collaborative Partnerships Developed
 347 Total Referrals to Community Collaborative Partners
 368 Total Coordinated Services Provided through Community Collaborative Partners
As a result of this INTIAL Community Collaborative process of
community networking, the conservative cost savings to the County is:
This is REALLY good, but it could be REALLY GREAT!
Ambulance
256
Family
196
Nursing
Home
17
Self
65
Emergency
Department
243
Transitional
Case
Management
Crisis
Care
Center
2012 CCC Total
Diversion Savings:
$636,000
1,973
Other
499
Friend
37
1,710 of this total only
represents individuals going
through the Pennington County
Process. 402 were
dismissed/dropped at the Main
Hospital
Area Law
Enforcement
634
Crisis
Care
6
**Unknown
263
The Board of Commission’s original CCC Reserve’s
goal is pivotal to the next step in realigning todays
process into tomorrow’s successes.
**Unknown due to not resulting in a petition
In 2012 CCC had 1,018 referrals of
those, 636 were mental health
diversions and of those diversions,
263 came from the ED.
RC Regional
Behavioral
Health
3rd Floor
Self
Family
Other
Crisis Care
Center





New CCC Location
New Sustainability Plan
Mobile Unit Discussion
Develop Diversion Team
Marketing Plan
Friend
Transitional
Case
Management
Diversions to the Crisis Care Center and Transitional
Case Management represents a cost savings to
Pennington County, our Community, and Rapid City
Regional Hospital WHILE changing lives and
establishing long term effective solutions.
RCRH
ED/Behavioral
Health
Law
Enforcement
RCRH Behavioral Health focusing on the
severely mentally ill requiring a higher level
of care and longer in-patient services.
• Agencies Working Together
• Motivational Interviewing
• Effective Case Managers
Creates
• Changed Lives
• Empowered Clients
• Moving to the