The Best Choice for Profit Recovery
Healthcare Industry Specialists
Medical offices face a variety of A/R challenges.
Optio Solutions offers several services to help
facilitate payments from your patients.
 Optio Solutions is a subsidiary of CrossCheck, Inc.,
a 30 year leader in payment guarantee and
technology.


Three Priorities
Collect
More
Lower
Cost
$
$
Improve
Satisfaction
Ranking
Challenges with Priorities
Collect
More
$
Need More :
•
•
•
•
Resources
Postage
Envelopes
Paper
Cost to
Collect
$
Patients:
• Feel Embarrassed
• Avoid Confrontation
• Procrastinate
Lower
Satisfaction
Ranking
Typical Collection Process
1st Party : In-house Collection
Day 1
Statement
1
30
60
90
Statement
2
Statement
3
Statement
4
Past Due
Notice
1
Past Due
Notice
2
120
Statement
5
Past Due
Notice
3
150
WRITE
OFF
3rd Party : Collection Agency
151 – 365 Days
Phone
Call
1
The Average In-house Cost of Collections :
$31 - $38 Per Account
Phone
Call
2
Phone
Call
3
National
Recovery
Rate
14%
Contingency
Based
40 – 50%
CashFlow Maximizer
1st Party : Talking Statements
Day 30
Phone Call
1
(Past Due
Alert)
3rd Party : Written Demands
45
Phone Call
2
(Collection
Agency Alert)
SM
60
Optio
Courtesy
Notice
70
Optio
Demand
2
80
90
100
Optio
Demand
3
Optio
Demand
4
Optio
Demand
5
Strategy I : Optio Solutions
(Fee Based : No Percentages)
Average Flat Fee
Per Account
$12
Patient Demands
As a courtesy, we are writing you regarding an
overdue account with ABC Company. We
understand this outstanding balance may be an
oversight and we wish to provide you the
opportunity to resolve this matter quickly.
THIS HAS BEEN SENT TO YOU BY A
PROFESSIONAL
DEBT COLLECTION AGENCY
Unless you notify this office within 30 days after
receiving this notice that you dispute the validity
of this debt, or any portion thereof, this office
will assume this debt is valid.
Thank You Letter
“Preserves Valued
Patient Relationships”
ABC Company has notified us that your account referenced
above has been satisfied. We would like to extend our
appreciation on behalf of ABC Company for your
cooperation in resolving this matter.
CashFlow Maximizer
1st Party : Talking Statements
Day 30
Phone Call
1
(Past Due
Alert)
3rd Party : Written Demands
45
Phone Call
2
(Collection
Agency Alert)
SM
60
Optio
Courtesy
Notice
70
Optio
Demand
2
80
90
100
Optio
Demand
3
Optio
Demand
4
Optio
Demand
5
Strategy I : Optio Solutions
(Fee Based : No Percentages)
Verbal
Demands
Asset
Investigation
Average Flat Fee
Per Account
Credit
Reporting
Strategy II : Qualia Collection Division
(Percentage Based)
Legal
Options
$12
Skip
Tracing
Case Study : Optio Solutions Savings
CURRENT STATE
Age
Current 0-30
31-60
61-90
91 +
Dollars
$504,668.00
$18,492.88
$10,492.64
$75,843.61
Accounts
1300
48
27
195
96%
43%
Statement
Phone Call
-623%
Past Due
Phone Call
Effectiveness
Work Flow
Statement
Statement
Cost to Collect
120
150
180
Final Collection Agency
Notice
Alert
Send to
Collection
$31.00
50%
IMPROVED STATE
Age
Current 0-30
31-60
61-90
91 +
120
150
Dollars
$504,668.00
$18,492.88
$4,623.22
$2,000.00
$1,200.00
$1,000.00
Accounts
1300
48
12
5
3
2.5
96%
75%
57%
40%
Effectiveness
180
Work Flow
Statement
Talking
Statement
Talking Statement
5 Written Demands
Send to Qualia Collections
Cost to Collect
$1.90
$1.90
$12.25
40%
Case Study : Optio Solutions Benefits
In-house
cost cut in
half
$31 to $16
Only sent to
collections
2-3
Accounts
Increased their
monthly cash
flow
$9,292.64
Performance Guarantee
“…Customer will recover at
least two (2) times the total
purchase price…”
(Some Conditions Apply)
Client Testimonials
“Less time on patient collections…making us more efficient.”
Penny N.
Greater New Orleans Surgery Center
“They really worked! Of the 10 accounts I turned over I have received a
payment by 3, fixed insurance on one, and received a letter explaining her
situation on another. I think that is great as I had gotten nowhere with these
people before.”
Mysta T.
HealthSource of Missoula
“After submitting my first accounts I had payments coming in within 10 days…
at that time that I knew this was going to work well in recovering profits.”
Wendy M.
Lifespan Family Practice
Established & Credible
Licensed & Bonded :
• In all 50 states
Financial Stability :
• Wholly owned subsidiary of CrossCheck, Inc.
• Debt free company
• Over 28 years of industry experience
The Best Choice for Profit Recovery

Let’s Get Started:
 Doug Brown
 EHR Compliance Group, LLC
 818-625-9209
 dkbrown@ehrmandate.com