SCCP Excellence
TOP-10 Quality
Key performance
indicators
Pillar Goals
SCCP Excellence
Blueprint for Excellence
MUSC Excellence
LDI
The Path for SCCP Excellence
Vision
TOP 10 Quality
The vision and ambition to become one of the best
colleges of pharmacy in the US
Definition: Achievement of target goals that we
believe represent the quality achieved at top
colleges of pharmacy
Most Important Measures of
Quality
1.
2.
3.
4.
5.
Student satisfaction
Faculty satisfaction
Number of peer-reviewed journal pubs
Dollars of NIH funding
Numbers of students going into
residencies, fellowship, graduate programs
6. Private giving
The Path for SCCP Excellence
Vision
Goals
TOP 10 Quality
Pillar Goals
The Path for SCCP Excellence
Vision
Goals
Planning
TOP 10 Quality
Pillar Goals
Blueprint for Excellence
The Path for SCCP Excellence
Vision
Goals
Planning
Metrics
TOP 10 Quality
Pillar Goals
Blueprint for Excellence
KPI’s / surveys
Key Performance Indicators
19 other KEY INDICATORS that are tracked
and trended to keep our focus
Key Performance Indicators
• Number of Faculty members serving as leaders in state /
national organizations
• Number of Board Certified faculty
• Number (%) of Faculty members who are
underrepresented minorities
• Average score on student course assessments (1 to 5
scale)
• Total amount of grant funds received (all sources)
• Federal grant funds received
• Grant dollars per research faculty FTE
• Number of College-affiliated residency positions
• Number of postdoctoral trainees (research)
• Percent of alumni who participate in alumni society
• Alumni survey score
The Path for SCCP Excellence
Vision
Goals
Planning
Metrics
Benchmarking
TOP 10 Quality
Pillar Goals
Blueprint for Excellence
KPI’s / surveys
Internal
External
Top Performance Measures
2010 Goal
2009
2008
Graduating student satisfaction
90%
91.7%
92.4%
Faculty satisfaction
75%
73%
63%
Number of peer-reviewed
journal pubs
tbd
tbd
87
NIH funding ranking
20
25
19
20%
15.1%
18%
$3.5 mil
$589,000
$1,192,000
Measure
Number (%) of grads in
residencies, grad school etc
Private funds received
The Path for SCCP Excellence
Vision
Goals
Planning
Metrics
Benchmarking
TOP 10 Quality
Pillar Goals
Blueprint for Excellence
KPI’s / surveys
Internal
External
Changing
the Culture
Leadership training
Staff training
Actions and behaviors
SCCP Excellence
Actions and Behaviors
• Goal setting
• Measurement of outcomes
• Leadership development
• Recognition of excellence
• Accountability
• Managing up
• Rounding
• Culture of service - AIDET
SCCP Alignment
Pillar Goals
Strategic Plan
Performance Measures
Individual Assessment
Leader Roles
• All administrative meetings structured
around: People, Service, Quality, Growth,
Finance
• Discussion of each chapter in Results That
Last
• Leadership retreat each year
• Modeling behaviors
Accountability
Example of text from actual annual review of a department administrator:
“... the SCCP Key Performance indicators that will be important to parts
of your performance review are:
– Faculty satisfaction (increased from 63% in 2008 to 73% in 2009)
– Student satisfaction (increased from 91% to 92%)
– Number of peer reviewed publications (29 for calendar 2008)
For your submitted performance goals) I recommend that you add:
– Number (%) of graduates going into residencies, fellowships, or grad
school. This declined this year to 14% form 18% the prior two years.
Other important indicators noted in last years review were:
– Faculty attrition rate
– Number of nationally awarded faculty
– Extramural grant support”
Student-Focused AIDET
“let’s get started…”
vs.
The opportunity to
inform about our talent
Communications
(can we drop a photo of newsletter here)
And what is it
if not about…
RESULTS
OVERALL RESULTS – FACULTY SATISFACTION
“Criteria for my performance assessment are
consistent with my responsibilities”
Quality: Faculty have
adequate resources for
scholarship 2
2009
YES!
2008
70%
75%
80%
85%
Recognition
Faculty & Staff
alumni
Yet to do
• Include KPI’s in individual faculty and staff
annual assessment
• Bring students into SCCP Excellence
• Thorough external benchmarking
• New faculty and staff training