Creating a Culture of
Engagement Through Trust
Barbara Schmidtman
What is Engagement?
*Taken from High Performance Culture Presentation, Lakeland HealthCare, Studer principle
2011 Global Engagement Report –
Only 31% associates are engaged in
their professions, (Nolinski, 2011)
Disengagement is expensive for organizations!
• Disengagement has been found to cost between $243 - $270 billion
due to low productivity, (Esty, K., Gewirtz, M.)
• Low levels of associate engagement cause net profit to fall by 1.38%
and the operating margin fell by 2.01% over a three year period,
(Esty, K., Gewirtz, M.)
• Highly engaged associates outperform their colleagues by 20% –
28%, (Esty, K., Gewirtz, M.)
• Disengaged associates cost
approximately $1.7 million in
annual safety costs, (Nolinske)
Does TRUST impact engagement???
TRUST ?
ASK YOURSELF….
If you trust someone, will you do more
for them?
If you trust someone, will you tell them
more than if you did not trust them?
Two-way
feedback
TRUST in
Employee
Engagement
Leadership
•Increased
Productivity
Career
Development
Understand
Role in
success
Shared
Decision
Making
(Esty, K., Gewirtz, M.)
•Enhanced
Organizational
Performance
•Greater
Financial
Success
Culture of
Engagement
TRUST
impacts all of
these!
•Retention of
Valued
Employees
http://zanesafrit.typepad.com/zane_safrit/2011/04/employee-engagement-a-causalrelationship.html
#2
http://zanesafrit.typepad.com/zane_safrit/2011/04/employee-engagement-a-causalrelationship.html
GREAT LEADERS
are NECESSARY
(Kontakos, A. 2006)
“To change minds effectively, leaders make
particular use of two tools; the stories that they tell
and the lives that they lead” (Gardner, 2006)
How Does this Apply to Us?
Regardless of our leadership role, personally or
professionally we need to build trusting relationships!
“To state the facts frankly is not to despair the future
nor indict the past. The prudent heir takes careful
inventory of his legacies and gives a faithful
accounting to those whom he owes and obligation of
trust”
John F. Kennedy
References
Esty, K., Gewirtz, M. (2008). Creating a culture of employee
engagement. www.boston.com/jobs/nehra/062308
Kontakos, A. (2007). Employee engagement and fairness in
the workplace. Center for Advanced Human Resource
Studies. 18-32. Retrieved February, 9, 2012.
http://www.ilr.cornell.edu/cahrs/research/pubs/SpecialTopics
/upload/EmployeeEngagementFinal.pdf
Nolinske, T. (2011). Are you engaged. www.nbri.com