COMSATS UNIVERSITY ISLAMABAD
ASSIGNMENT 1
ERM
Name
Muhammad Abdullah Khan
Reg. no.
SP21-BBA-173
Question no 1. Provide a brief description of characters involved in the situation?
Cheryl Vaughn: a new store manager
Karen Schmidt: a regional manager for the fabric chain
Terri: one of the employee who has been displaying aggressive and disrespectful
behavior towards Cheryl.
Liz: a new employee
Carla: one of Cheryl assistant managers
Question no 2. Evaluate and identify the importance of adequate supervisory
orientation and training and to evaluate the appropriateness of a management
hiring. Was management taking necessary actions to make sure that candidates
were evaluated according to the needs of the organization?
It is not clear whether the management provided enough training and orientation to the
employees or whether they evaluated the candidates according to the needs of the
organization. Therefore, it is difficult to evaluate the suitability of the management hiring.
Question no 3. Were there any actions taken to address disrespectful behavior? If
yes, what were those actions? What actions would you suggest should have been
taken?
No actions were taken to address the disrespectful behavior of the employee.
Some proper actions should have taken by the management such as counseling, verbal
warnings, or written warnings etc.
Question 4. Evaluate disciplinary situation and identify whether the disciplinary
actions were appropriate or not?
The disciplinary actions taken in this situation was suspension and termination of
employment. It seems to be appropriate as the employee was aggressive and showing
disrespectful behavior.
Question no 5. Assess the situation involving a very emotional and aggressive
employee and decide how to deal with the situation?
To deal with an emotional and aggressive employee can be difficult. By remaining calm
and professional when dealing with such situations. The first step would be to try to
neutralize the situation by talking to the employee in a calm and non-aggressive manner.
If this does not work, the management may need to involve HR or security to handle the
situation.
Question no 6. Assess the effectiveness of a Human Resources Department regarding
how it provided advice, service, and controls to its store managers and to make some
recommendations on how HR could have better supported its managers.
The effectiveness of the Human Resources Department in providing advice, service, and
controls to store managers in the case study is unclear. However, some recommendations
for improving HR support to managers include:
•
•
•
•
•
Providing training to managers on HR policies and procedures
Developing a system for reporting and investigating complaints of bullying or other
forms of harassment
Establishing a code of conduct for employees and managers
Providing regular performance evaluations and feedback to employees
Implementing a system for monitoring employee behavior and addressing any issues
that arise