Support Resources
Need Help?
There are a variety of resources available to help you answer questions and troubleshoot issues. Use
the chart below to help determine the best resource for your situation. The following pages also
include useful links and detailed information to help answer your question.
Navigation Questions
The Global Navigation Menu is accessible from any course and provides important features, including
a customized Help menu.
•
How do I use the Global Navigation Menu?
Canvas also provides student guides to assist with frequently asked questions, including submitting
assignments, viewing grades, and collaborating with groups.
•
The Canvas Student Guide – Table of Contents
If you are unable to answer your question by browsing the Canvas Student Guide, you can reach
Technical Support 24/7 by phone, chat, or email through the Help icon in the Global Navigation
Menu.
Support Resources
Technical Questions
If you are experiencing a technical issue, you should confirm that your setup meets all of the technical
requirements for the program. This includes confirming that you are using the latest version of
Google Chrome, making sure Google Chrome is up-to-date with plug-ins, and confirming that your
Internet speed meets minimum requirements.
•
William & Mary Mason Technical Requirements document
If you confirm that you meet all of the technical requirements and are still experiencing an issue, you
can reach Technical Support 24/7 by phone, chat, or email through the Help icon in the Global
Navigation Menu.
Course Content Questions
For course-specific questions, you can reach out to your instructor. Some examples of course-specific
questions include clarification about assignment requirements or expectations. Additionally, if you are
experiencing difficulty accessing a reading or link in your course, contact your instructor.
You can send your instructor a message directly through the Inbox in the Global Navigation Menu.
•
How do I send a message to a user in a course in the Inbox?
Not sure?
Remember that you can also contact your Student Success Coordinator to help you identify
appropriate support resources. You can reach them through the Help icon in the Global Navigation
Menu.
Need additional support?
The university offices and websites listed on the following page are some of the most frequently
utilized resources for online students.
University Resources
Throughout your program, your Student Success Coordinator is your go-to resource to help answer
questions and point you in the right direction. In addition, here are some resources with which you
should be familiar and make use of to help you succeed in your online program.
Support Resources
Resource
What You’ll Find
myW&M
University Web Portal
PATH
Register and drop courses
Student Accessibility Services
Accommodations for students with disabilities
757-221-2512
Register with Student Accessibility Services
sas@wm.edu
Update and renew accommodations
Care Support Services
Support services for students with interpersonal, academic, and/or
757-221-2511
wellness concerns
care@wm.edu
Graduate Career Services for W&M Online
Career coaching
Business Students
Job search strategy
Resume review
Mock-interviewing
Financial Aid
Apply for financial aid
757-221-2420
finaid@wm.edu
Maintenance of financial aid
Financial Operations
Make payments and access payment plan information
757-221-1220
Request refunds
bursar@wm.edu
Tuition information
Graduate Catalog
Programs, degree requirements, course descriptions
Academic policies
William & Mary Libraries
Access to online journals and databases
757-221-3072 (Swem)
Ask a librarian
757-221-2915 (Mason School of Business)
Citation and research assistance
libraries@wm.edu
Scholarly resources
Military & Veteran Services
Military and veteran resources, such as tuition assistance, student
groups, and veterans’ educational benefits
Online Student Program Office
Information and announcements for online students
Student Handbook
Policies and Code of Conduct
Student Records
Order official transcripts
757-221-2800
Obtain enrollment verification
Diploma information
Name change
Support Resources
Writing Resources Center
757-221-3925
Consultation and support to help develop and refine writing and
communication skills