Standard Procedure
Buggy Operation
Document Owner
Font Office
Document Author
Deluxan Chandrabose
Issued Date
28/09/2020
Step
1
Activity
Buggy Pick up
2
Driving with the
guests
3
Arriving at the
location
Summary: This is to help understand the optional procedure for
Buggy operations
Standard
Buggy should be available 24/7
Associate should lead the guest to the buggy
Associate to help guest with the luggage’s and belongings
Guest should be picked up within 5 minutes unless informed otherwise.
If a buggy is not available, apologize and kindly inform the guest that it will take a ‘X’
number of minutes to reach them.
Guest should not be permitted to drive the buggy
Associate should prompt conversation while driving the buggy
Associate to help guest with the luggage’s and belongings
Associate to wish a pleasant day/stay, Sir/ Madam/Mr./Mrs (Use guest name if
possible)
1
0
