IGCSE Business Studies (0450) – Communication Practice Worksheet
Time allowed: 1 hour Instructions: Answer all questions. Write in full sentences. Use examples
where appropriate.
Section A – Paper 1 Style (Short Answer)
(Approx. 20 minutes – 2–4 marks each)
1. Define internal communication.
2. Outline two methods of communication a business could use.
3. State one advantage of using email for communication.
4. State one disadvantage of using written communication.
5. Define external communication.
Section B – Paper 2 Style (Case Study)- answer 1 question
(Approx. 40 minutes – 6–8 marks each)
6. Explain two methods of internal communication a large business could use to share
important information with employees. Justify which method should be used. (Oct/Nov
2022, Paper 2)
7. Discuss how external communication with customers could affect the success of a new
product launch. (2020, 2023)
8. Evaluate whether meetings or emails are the best way for managers to communicate
changes to staff. (2021)
9. Discuss the importance of external communication with suppliers in a manufacturing
business. (2021)
10. Compare internal and external communication methods in a multinational business. Justify
which is more critical for success. (2024)