Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
<<Date of Issue>>
Student ID:
<<Student ID>>
(Please quote this Student ID on all correspondence with our office)
<<Name>><<Surname>>
<<Address>>
<<StatePostCode>>
Dear <<Name>><<Surname>>,
Congratulations, I am pleased to advise that your application to study at Institute of Health and Nursing Australia (IHNA) has
been successful. We trust your experience at IHNA will be both enjoyable and rewarding.
The details of your admission are set out below:
IHNA Student ID:
Course Code & Name:
CRICOS Course Code:
Campus:
Start date:
Finish date:
Mode of Delivery
Face to Face
Tuition Fees:
Fees:
Non-Tuition Fees:
Total Fees:
Students and their sponsors can now choose to pay more than 50 per cent of tuition fees up front if they wish to do so.
Continuing enrolment will depend on:
1.
Meeting any student visa conditions
2.
Agreeing to IHNA’s policies, including maintaining approved welfare and accommodation arrangements, and any
further conditions of enrolment detailed in Offer Acceptance Form
3.
Payment of tuition and non-tuition fees by the due date.
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 1 of 12
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
Fee Remarks:
All fees quoted above are in Australian dollars and are current at the time of issuing this offer. IHNA reserves the
right to vary fees on an annual basis.
This offer is subject to IHNA ‘Refund Policy and Procedure’. The policy is detailed in the Offer Acceptance Form and
is available on the following website https://ihna.edu.au/students/policies-links-forms/.
Accepting Your Offer
The Offer Acceptance Form is an integral part of this offer. You are required to confirm acceptance of this offer by
signing and returning the Offer Acceptance Form. Please sign and return the attached Offer Acceptance Form and
arrange for fees to be paid as per invoice attached.
Prior to accepting this offer of enrolment, please check all contact details on the Offer Acceptance Form and ensure
detailed information about any medical conditions or learning needs has been provided.
On receipt of a completed and signed Offer Acceptance Form and payment of fees, IHNA will issue a Confirmation
of Enrolment (COE).
Please advise date of visa grant and your arrival details so final arrangements can be made in preparation for your
commencement of studies at IHNA.
We agree to deliver and assess this qualification according to the pre-enrolment information provided and
information on this Offer Letter. On behalf of Institute of Health and Nursing Australia, I thank you for your interest
in this program and I wish you well in your studies and look forward to receiving your acceptance and welcoming
you to IHNA.
Yours sincerely,
Kunnumpurath Bijo
CEO, IHNA
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 2 of 12
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
OFFER ACCEPTANCE FORM FOR INTERNATIONAL STUDENTS
This is your enrolment contract with IHNA. Please retain a copy for your records and ensure that the original form
has been signed and returned to the relevant IHNA Campus. It will not be possible to complete your enrolment until
this form has been signed and returned. This document is valid only for 30 days from the date of issue of this offer
letter. Course availability may be subject to change depending on receipt of your offer acceptance.
Section 1 - Personal details and visa information
IHNA Student ID:
(located on your letter of offer)
Given name/s:
Title:
(As per Passport)
Middle name/s:
Family name/s:
Date of Birth:
Gender:
(As per Passport)
(As per Passport)
Address:
Telephone:
Mobile:
E-mail:
Passport no:
Are you currently in Australia (If yes, please provide a copy of your visa)?
☐ Yes ☐ No
If you answered no to the two question above, at which office (city, country) do you intend to apply for your Student visa?
Are you currently/previously enrolled at another institution in Australia (If yes, please provide a copy of your visa and
current COE and release letter from current institute)?
☐ Yes ☐ No
Section 2 - Course acceptance information
Course:
CRICOS Course code:
Professional
Experience
Placement
Requirements:
Campus:
Duration:
Professional Experience Placements (PEP) is a compulsory component of this course and 100%
attendance is mandatory. Students must consider that they may be required to travel or relocate
for the duration of the placement to the facility location. Please refer to Course Brochure for
detail information
Enrolment and
Orientation Date:
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 3 of 12
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
Commencement
date:
Fees:
Payment options
Tuition Fees
AUD.00
Non-Tuition Fees
AUD.00
Total Fees
AUD.00
£ Minimum pay of one semester course fee upfront
£ Choosing to pay full fee or part payment of $__________
Fee Disclaimer:
All tuition fees quoted above are in Australian dollars and are current at the time of issuing this offer. IHNA reserves the
right to vary fees on an annual basis.
Section 3 - Overseas Student Health Cover (OSHC) details
It is an Australian Government requirement that all international students holding a Student Visa are covered by OSHC
(exemptions apply). Payment of OSHC needs to occur when you accept your offer. If you are accompanied by a spouse
(partner) or children, you are required to purchase the relevant family policy for OSHC. IHNA can arrange visa-length cover
with our preferred OSHC provider, OSHC by Allianz Global Assistance oshcallianzassistance.com.au Note that only Student
Visa holders are eligible for OSHC insurance.
1.
Are you in Australia?
☐ Yes ☐ No
2.
Do you have a current OSHC policy?
☐ Yes ☐ No
3.
Are you included as a member on another policy?
☐ Yes ☐ No
If you have answered “Yes” to Question 3 or 4, please provide your current OSHC policy details:
Name of OSHC
Provider:
Membership Number:
Expiry Date:
Please provide a copy of your current OSHC Membership Card.
Do you want IHNA to organise Health Insurance for you? ☐ Yes ☐ No
Type of cover required: ☐ Single ☐ Dual Family (Student and Spouse) ☐ Multi Family Policy (Student, Spouse and
Children)
Please Note: IHNA receives an administration fee from the preferred OSHC provider for processing your healthcare
application. All OSHC premiums are determined by the provider and are standard published rates and include the
administration fee paid to the institute. There is no further amount payable by students
•
I acknowledge the information provided above is accurate and take responsibility for any expenses arising as a result
of the information provided.
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 4 of 12
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
•
I understand my personal details will be submitted to our OSHC provider for the purpose of membership
registration and updates on the service they provide
Section 4 - Emergency contact details
Family name:
Given name/s:
Address:
Telephone:
E-mail:
Relationship to you:
Language/s
Spoken:
Section 5 - Conditions on enrolment/preliminary requirements
•
English Language Requirements please refer to the Guidelines of Admission for International students in IHNA
website and the course brochures. https://ihna.edu.au/
•
Applicants are required to be 18 years old at the time of the commencement of the course
•
Applicants must meet required Language Literacy Numeracy requirements for the course
•
Applicants must possess basic computer skills
•
As a condition of enrolment, the student authorises IHNA to check visa entitlements electronically via VEVO for the
duration of enrolment on the Department of Home Affairs Immigration and Citizenship website:
https://immi.homeaffairs.gov.au/visas/already-have-a- visa/check-visa-details-and-conditions/check-conditionsonline
•
As a condition of enrolment, the student agrees to abide by all IHNA policies referred to below for the duration of
their enrolment and to disclose any medical or health conditions that may affect studies or student welfare.
* You must provide this information; without it we are not able to issue you with a Confirmation of Enrolment. If you are
uncertain about which DIAC office you should contact to apply for your student visa, please check the DIAC website
http://www.immi.gov.au or at the Department of Foreign Affairs and Trade website at
http://www.dfat.gov.au/embassies.html for information about Australian Embassies and High Commissions in each country.
Other contact details
[e.g., Relative or other person who can speak English and who can be contacted if parents do not speak English and contact
person in case of emergency.]
CHANGE OF ADDRESS AND CURRENT CONTACT DETAILS
That I am obliged to advise IHNA of my residential address, mobile number and E-mail address in Australia, and advise
any change in my address during the period I am enrolled in the course/s. This can be done through IHNA online portal
“Student Hub”
•
Where IHNA has approved the student’s welfare and accommodation arrangements, the student requires both the
IHNA’s and the parent’s approval for any changes to welfare and accommodation arrangements.
•
The IHNA is required by law to request confirmation of current address and contact details in writing for each
student (and parent or legal guardian if a student is under 18 years of age) at least every six months.
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 5 of 12
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
PREFERRED METHOD OF CONTACT FOR CONFIRMING CONTACT DETAILS IN WRITING EVERY SIX MONTHS, AS
REQUIRED BY LAW:
Fax:
1.
Student Complaints and Appeal Policy
•
•
2.
Email:
Institute of Health and Nursing Australia is committed to
providing an effective, efficient, timely, fair and confidential
complaints and appeals procedure for all students.
All prospective students will be provided with Course
Brochures and Student Handbook which contains
information on complaints and appeals prior to enrolment
and explained again at orientation. IHNA’s Complaints and
Appeals Policy and Form is also published at IHNA website
http://www.ihna.edu.au/policies). Students can also choose
to lodge a complaint or appeal using IHNA’s online ‘Student
Complaints and Appeals’ form provided under My IHNA
menu item at Students Complaints and Appeals Procedure
•
All complaints and appeals will be handled professionally and
confidentially in order to achieve a satisfactory resolution.
•
All parties will have a clear understanding of the steps
involved in the procedure.
•
Students will be provided with details of external authorities
they may approach, if required.
•
At any stage in the complaint or appeals process students are
entitled to have their own nominee included in the resolution
process. If the students are using a paid nominee it will be at
their own cost. The nominee must present their photo ID
while accompanying the student at any of the appointments
at IHNA.
•
All complaints and appeals will be managed fairly and
equitably and as efficiently as possible.
•
IHNA will address any complaint or appeal within 5 working
days and will attempt to resolve any complaint or appeal
fairly and equitably within 10 working days.
•
Students may raise any matters of concern relating to training
delivery and assessment, the quality of the teaching, student
amenities, discrimination, sexual harassment and other
issues that may arise.
•
Nothing in this procedure inhibits student’s rights to pursue
other legal remedies. Students are entitled to resolve any
dispute by exercising their rights to other legal remedies
However, IHNA believes that regular and sufficient attendance to classes
is necessary for successful achievement of expected outcomes in VET..
Therefore, IHNA will also record and monitor students’ attendance to
classes, but not report them to the Department of Industry and the
Department of Immigration and Border Protection via PRISMS for
unsatisfactory attendance.
•
IHNA follows the Department of Immigration and Border Protection
Academic Course Progress Monitoring policy for its vocational
educational and training courses and as such Std. 11 does not apply to
IHNA.
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 6 of 12
-
the requirements for achieving satisfactory course
progress
-
the process for assessing satisfactory course progress
-
intervention strategies that will be implemented for
students at risk of failing to achieve satisfactory course
progress
-
the process for determining the point at which the
student has failed to meet satisfactory course progress;
and
-
procedure for notifying students that they have failed to
meet satisfactory course progress requirements
•
IHNA will make this policy and intervention strategy available to
staff as well and will induct trainers and student service staff
appropriately.
•
IHNA will identify and contact students at risk of not meeting the
course progress requirements by contacting them by
email/telephone/SMS/letter as deemed fit.
•
IHNA will assess each student’s progress at the end of each
compulsory study period. However, a student’s progress or lack
of it, will be monitored during and at the end of every unit by the
trainers.
•
According to the DIBP/DOI Course progress monitoring policy,
Unsatisfactory Course Progress will be noted when a student has
failed, or is deemed Not Yet Competent (NYC) in 50% or more of
the units attempted in a study period. However, in the interest of
the student’s progress and welfare, IHNA would expect them to
maintain 90% course progress in the first study period. This will
give a student the opportunity to make up for the lack of progress
in the subsequent study period without being burdened by an
unrealistic study load. The course progress requirement for
subsequent study periods will be adjusted to 50%, so that
students will have a fair chance of completing their course
successfully within the COE duration, as far as possible.
•
IHNA will monitor the student’s enrolment load by:
Student Attendance, Academic Progress and Completion
Monitoring of Courses for Overseas Students Policy
IHNA will follow the Department of Immigration and Border Protection
policy and procedure for systematically monitoring students’ course
progress. IHNA will be proactive in notifying and counselling students who
are at risk of failing to meet course progress requirements. IHNA will
report students, under section 19 of the ESOS Act, who have breached the
course progress requirements.
IHNA will publish their Course Progress Monitoring policy in all
student information and by advising students of:
-
ensuring that the enrolments of students and their study
loads are in keeping with their enrolment durations as
stipulated by their CoEs
-
Ensuring that in each compulsory study period for a
course, the student is studying at least one unit that is not
by distance or online learning.
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
-
only extending the students study where the student is
unable to complete their study or training within the
expected duration where advice is provided that the
following reason prevail:
Ø
Ø
Ø
3.
•
compassionate or compelling circumstances (e.g.
illness where a medical certificate states that the
student was unable to attend classes or where the
registered provider was unable to offer a prerequisite unit)
The right to have any disputes settled in a fair and
rational manner (this is accomplished by the Student
Complaints and Appeals Procedure)
•
The right to work and learn in a supportive
environment without interference from others
•
the registered provider implementing its
intervention strategy for students who were at risk
of not meeting satisfactory course progress, or
The right to express and share ideas and to ask
questions
•
The right to be treated with politeness and
courteously at all times
an approved deferment or suspension of study has
been granted under Standard 9 (National code
2018).
-
recording this variation and the reasons for it on the
students file.
-
documenting all meetings and strategies on
-
reporting all variations to a student’s expected enrolment
duration via PRISMS when the study variation extends past
expected enrolment duration stipulated by their CoE.
-
not allowing a study load for any student to contain more
that 25% distance education or any study period to contain
distance only units of study.
-
except in the circumstances specified in 9.2, not allowing
the expected duration of study specified in the student’s
CoE to exceed the CRICOS registered course duration.
-
Issuing new CoE when the student can only account for the
variation or variations by extending his or her expected
duration of study
-
Health and Nursing Australia property protected from
damage or other misuse
6.
All students must follow the following codes of behaviour at
all times;
•
Not commit any misconduct as described in ‘Section 5
Definitions’.
•
Act ethically and honestly in the preparation,
conduct, submission and publication of course work,
and during all forms of assessment.
•
Submit their work when required and within the
given time limit.
•
Behave professionally, ethically and respectfully in all
dealings with
•
IHNA’s learning partners during placements
•
Not engage in cheating or plagiarism.
•
Not engage in conduct that is disorderly, disruptive,
lewd or indecent.
•
Not exhibit behaviour that may be interpreted as
being abusive. This includes the wearing of any type
of clothing that has offensive or racial words printed
on it.
•
Not behave in a manner that disrupts other students
during classroom sessions.
•
Follow instructions regarding the proper use of
copyright.
•
Not provide false information relating to their
identification.
•
Smoke only in the designated areas.
•
Not to use, possess, sell or distribute any alcohol or
illegal substances on IHNA property. Any student
doing so will be reported to the Police and dismissed
from the training.
maintaining the revised CoE on the student file
Behaviour Policy/Code of Conduct
1.
Students are required to adhere to Institute of Health and
Nursing Australia Student Code of Behaviour at all times.
2.
Students will be informed of Code of Behaviour via Student
Handbook and IHNA website.
3.
The Director of Education will, prior to implementation,
approve any discipline actions arising from breaches of the
Student Code of Behaviour.
4.
Any decision by the Director of Education in relation to
student discipline can be appealed by following Student
Complaints and Appeals Policy.
5.
The Student Code of Behaviour requires the following rights
to be respected and adhered to at all times:
•
The right to be treated with respect from others, to
be treated fairly and without discrimination,
regardless of religious, cultural, racial and sexual
differences, age, disability or socio-economic status
•
The right to be free from all forms of intimidation
•
The right to work in a safe, clean, orderly and
cooperative environment
•
The right to have personal property (including
computer files and student work) and Institute of
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 7 of 12
4.
Transfer between Registered Providers Policy
1.
Under Standard 7 of the National Code 2018, Registered
Providers must not knowingly enrol a Student wishing to
transfer from another Registered Provider’s course prior to
the Student completing six calendar months of his/her
Principal Course of study, except in limited circumstances as
outlined in this policy.
2.
IHNA is entitled to determine the circumstances in which it
will provide or refuse to provide a Release Letter. Where a
Student requests a transfer within the period of six months
of commencement of their Principal Course, IHNA or its
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
nominated officer will assess the request for transfer against
this policy.
3.
•
Students must co-operate with the College’s staff or its
nominated officers and attend any interviews or other
appointments scheduled for them including in respect of
support services provided by the ACE.
8.
All documentation will be held in confidence and will
be stored to ensure privacy.
No transfer will be granted where:
a.
The Student has not completed the first four weeks of
the principal course in which he or she is enrolled; or
4.
Applying to Transfer between Registered Providers does not
preclude students from the requirement to enrol on time.
Non enrolment will not automatically result in a Transfer
between Registered Providers, it will however result in the
student being reported via PRISMS for failing to enrol.
b.
IHNA or its nominated officer forms the view that the
Student is trying to avoid being reported to the
Department of Immigration and Citizenship (DIAC) for
failure to meet the IHNA ’s attendance or academic
progress requirements; or
5.
No Release Letter is required where:
c.
The transfer may jeopardize the Student's progression
through a package of courses; or
d.
The transfer would be detrimental to the Student's
future study and/or career objectives; or
e.
The Student has not accessed the IHNA 's student
support or welfare services after having been
requested to do so; or
f.
The documents provided by the Student do not, in the
IHNA 's or its nominated
g.
officer’s view, provide adequate grounds to justify the
transfer; or
h.
The Student has outstanding debts to IHNA
a.
the Student has completed at least 6 calendar months'
study in his or her Principal Course; or
b.
the Student is government sponsored and that
government sponsor provides written support for the
change as it considers the change to be in the
Student's best interests; or
c.
IHNA has ceased to be registered or the course in
which the Student is enrolled has ceased to be
registered; or
d.
6.
7.
IHNA has a sanction imposed on it that prevents the
Student from continuing his or her Principal Course.
To apply to transfer to another provider within the first 6
months of the Student's Principal Course, the Student must
demonstrate 'exceptional circumstances' justifying the
transfer. Exceptional Circumstances include:
•
Medical reasons e.g. recent hospital admission;
serious injury; debilitating illness; severe anxiety or
depression.
•
Loss or bereavement e.g. Death of a close family
member, or close friend; family or relationship
breakdown.
5.
Deferment, Suspension and Cancellation Policy
•
It is the policy of the IHNA to ensure that students complete
their course within their course duration.
•
However, unforeseen and unexpected circumstances occur
beyond the students’ control which can affect their ability to
complete their course. Therefore, this policy is collaged to
allow for a more systematic process of deferment,
suspension, and cancellation of students.
•
Definitions of what constitutes Deferment, Suspension or
Cancellation are given below this policy section.
•
Hardship/trauma e.g. recent victim of crime; sudden
loss of income or employment; severe disruption to
domestic arrangements.
Policy Rules:
•
Educational progression problems that cannot be
addressed by the provider’s resources.
•
Subject to Item 5 above, an Application for Transfer on the
grounds of Exceptional Circumstances may be demonstrated
by providing sufficient specific detailed information with
relevant supporting documentation to support the
Application, such as: a medical certification stating in
reasonable detail:
•
The dates of any relevant consultations or
attendances;
•
If relevant, the nature of the complaint and the
treatment; and
•
A specific statement that in the health care
professional’s opinion (not the student’s opinion)
that, as a result of the complaint or treatment, the
student should be transferred.
•
Police report or statutory declaration.
•
Other relevant supporting documentation.
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 8 of 12
IHNA-Initiated Deferral, Suspension or Cancellation of Enrolment
IHNA may defer a student’s commencement on the following
grounds:
Ø
•
•
When a course is not offered
IHNA may suspend a student enrolment on the following
instances:
Ø
When a student is deemed to be in breach of the
Student Code of Conduct
Ø
When a student is deemed not making satisfactory
course progress and fails to comply with the
requirements of the Intervention Plan
IHNA may cancel a student enrolment on the following
instances:
Ø
When a student demonstrates serious breach of the
Student Code of Conduct
Ø
When a student is in breach of the course progress
policy
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
•
•
•
Ø
When a student is continually absent from scheduled
course hours
Ø
Non-payment of outstanding fees
In cases where suspension or cancellation of the student’s
enrolment is initiated by the college, students will be notified
and given 20 working days to access the college’s internal
complaints and appeals process (see Students Complaints
and Appeals Policy Procedure).
There will be no change in enrolment status and the student
will not be reported to DOI /DIBP until the appeals process is
completed.
COURSE FEES AND OTHER CHARGES (COURSE MONIES)
Indicative Course Fee
___________________________________________________________
Refer to IHNA website International student course fee information
https://www.ihna.edu.au/courses/fees-and-charges-cricos
Indicative Additional Costs
___________________________________________________________
Once the deferral, suspension or cancellation is processed,
the College will notify DOI/DIBP via PRISMS.
•
IHNA will report to the TPS director if a student defaults from
the starting the course within 5 business days.
•
The IHNA will report to DIBP via PRISMS if the student has not
started the course within 14 days.
Student-Initiated Deferral, Suspension, Cancellation of Enrolment Policy
Books and Study Materials: $700 for entire course
•
Overseas Student Health Cover (OSHC): $500 per year
•
Uniforms and Shoes: $150 per year
•
Vaccination costs: $250
•
Police Check: $42
PAYMENT OF COURSE FEES AND REFUNDS
___________________________________________________________
Students may initiate the deferral, suspension and cancellation of
enrolment, including granting of a leave of absence during the course
through formal agreement on the following limited circumstances:
•
•
On the grounds of compassionate or compelling
circumstances conditions which are beyond the control of the
student which may impact on the student’s course progress
or wellbeing. These may include, but may not be limited to
the following:
•
Fees are payable as per Fees Policy.
•
Course fees are updated every year and calculated based on
the unit start/ semester start date.
•
Student opting to pay the full course fee prior to course start
date can pay as per the current year full fee.
•
All fees must be paid in Australian dollars.
•
[Optional inclusion] If the student changes visa status (e.g.
becomes a temporary or permanent resident) he/she will
continue to pay full overseas student’s fees for the duration of
that calendar year.
•
Any refund of tuition fees in the event of visa refusal or IHNA
default will be as is prescribed by legislation (Education
Services for Overseas Students (ESOS) Act 2000 and
Regulations 2001).
Ø
Where students do not receive their visa in time to
arrive at IHNA to commence study.
Ø
Serious illness or injury – where a medical certificate
states the student was unable to attend classes.
Ø
Bereavement of close family members
Ø
Major political upheaval or natural disaster in home
country requiring emergency travel and this has
impacted on the students studies.
•
A traumatic experience i.e. involvement in or witness
a serious crime or accident and has impact on the
students
Any refund of tuition fees or non-tuition fees for student
default will be paid as per IHNA Refund Policy, which is part of
this agreement.
•
Ø
Where the Registered provider was unable to offer a
pre-requisite unit.
Refunds will be reimbursed in Australian dollars and the
payment sent to the
•
Ø
Other reasons may be considered but must have
compelling documentary evidence to support the
request.
applicant’s home country unless otherwise requested in
writing.
•
Refunds will be paid to the student or the person specified in
the written agreement
Ø
It should be noted that deferring to go home to be married or attend the
wedding of a family member is not normally considered to be
compassionate or compelling circumstances which is beyond the control
of the student. This could be organised in such a way that the schedule
does not conflict with the student’s course timetable.
•
Unavailability of a course.
•
Student visa delay.
Where a decision is made by the IHNA, the student always has the right
to appeal this decision using the appeals processes as outlined in the
College’s Complaints and Appeal Process. This must always be clearly
communicated to the student with the notification of the decision.
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
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Further information relating to fees and refunds please refer to IHNA’s
Complaints and Appeals Policy and Procedure, as made available in the
Pre-Enrolment Brochure and on IHNA’s website.
If student fees remain outstanding, IHNA reserves its right to withhold any
Certification of qualifications.
FEE REFUND POLICY AND PROCEDURE FOR INTERNATIONAL STUDENTS
1.
If an intending overseas student is not granted a student visa from
Australian High Commission/Australian Embassy/Department of
Immigration & Border Protection (DIBP) for any reason, the
refund applicable will be fees paid as a deposit towards a CoE will
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
2.
3.
be refunded, minus administration and processing charges of
AUD300.00. Documentary evidence of visa refusal is required.
default in relation to an overseas student or prospective overseas
student, if either of the following occurs:
If Institute receives a written notice of withdrawal more than 28
days before the commencement of the course, the refund
applicable will be: 25% of the fees paid by the student, minus
administration and processing charges of AUD300.00
•
IHNA fails to start to provide the course to the student on
the agreed starting day;
•
The course ceases to be provided to the student at any
time after it starts but before it is completed; and the
student has not withdrawn before the default day.
•
In case of onshore transfer of provider, it is the student’s
responsibility to obtain Department of Immigration and
Boarder Protection (DIBP) approval and visa extension:
•
If visa extension is rejected after course commencement
date, there is no refund of fees by IHNA
•
If visa extension granted after course commencement
date, full refund of unused portion of tuition fees will be
provided by IHNA
Students are required to complete the “Fee Refund Form”
available from IHNA website under Student Support section. The
Fee Refund Form to be completed and send to IHNA accounts by
E-mailing to; accounts@ihna.edu.au .
4.
If written notice is received between 14-28 days before the
commencement of the course, the refund applicable will be: 15%
of the fees, minus administration and processing charges of
AUD300.00
5.
If written notice is received less than 14 days before the course
commencement date, there will be no refund.
6.
If the student withdraws after the Study Period has commenced,
there will be no refund of fees. Further, the student will have to
pay any unpaid fees for that study period to IHNA before the
request for release letter is considered.
7.
If a student’s visa is cancelled due to their breach of international
student visa conditions or IHNA Policies and Procedures after the
commencement of course or Student Misbehaviour. There will be
no refund of the current study period’s fees. Maintaining the
conditions of the visa grant and following IHNA’s policies and
procedures as agreed is the student’s responsibility. Students are
also liable to pay the balance of fee payable to IHNA by student
8.
At the time of enrolment any Credit Transfer (CT)/ Recognition of
Prior Learning (RPL) will be discussed & granted after the student
provides sufficient evidence. If the CT allows shortening of the
duration of the course, pro-rata fees will be calculated and offered
to the student. Once the student accepts the offer, there will be
no further reduction of the fee.
9.
If a student requests to defer to any following intake/s within 28
days before the commencement of the course initially applied for,
while waiting for a decision from the regarding their student visa
application, IHNA will require a proof of lodgement of student visa
and a written request from the student explaining why the
deferment is requested. Any deferment is solely at the Institute‘s
discretion. If the Student's visa application is rejected, all fees
minus administration and processing charges of AUD300.00 will
be refunded. If the commencement is deferred again, a
deferment fee of AUD250 will be charged for every subsequent
deferment (to be paid along with request for deferment).
10. If student defers before or after the start of the course or
temporarily suspends studies after the start of the study period,
the tuition fee will not be carried forward, unless the student is
deferring/temporarily suspending studies for exceptional reasons
or compassionate / compelling circumstances. Any refund will be
based purely on the discretion of the Institute’s CEO/Director. If
the Students’ visa application is rejected all fees minus
administration and processing charges of AUD300.00 will be
refunded.
11. In cases of the Institute’s default, IHNA abides by the Tuition
Protection Service (TPS) requirements and full refund of unused
portion of Tuition Fee is applicable. IHNA will be considered in
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 10 of 12
Please refer to IHNA Tuition Protection Service Policy and Procedure for
further information:
https://www.ihna.edu.au/policydocuments/policy/134
PRIVACY
___________________________________________________________
IHNA will only use personal information collected for the purpose for
which it was provided. This personal information will be kept confidential.
IHNA will take reasonable steps to protect all personal information from
misuse and loss due to unauthorised access, alteration or disclosure.
Under the Freedom of Information Act 1982, you are able to access your
student file by placing a request in writing and providing adequate
identification. You must allow 48 hours for access to be provided. IHNA
will also take reasonable steps to destroy or re-identify personal
information if it is no longer needed. Upon signing this application form,
you acknowledge and give consent for IHNA to provide your personal
information to a Government or legislative body, in accordance with the
Privacy Act 1988. In these circumstances, the minimum amount of
information required or requested will be disclosed. You consent to IHNA
providing your personal information to the Australian Government,
designated authorities and the Tuition Assurance Scheme’s Manager. This
information may include personal and contact details, course enrolment
details and changes.
Requirements of the National Code 2018, Standard 3.3.6
"Information is collected on this form and during your enrolment in order
to meet our obligations under the ESOS Act and the National Code 2018;
to ensure student compliance with the conditions of their visas and their
obligations under Australian immigration laws generally. The authority to
collect this information is contained in the Education Services for
Overseas Students Act 2000, the Education Services for Overseas
Students Regulations 2001 and the National Code of Practice for
Registration Authorities and Providers of Education and Training to
Overseas Students 2018. Information collected about you on this form
and during your enrolment can be provided, in certain circumstances, to
the Australian Government and designated authorities and, if relevant,
the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In
other instances information collected on this form or during your
enrolment can be disclosed without your consent where authorised or
required by law. Your personal information may be disclosed by IHNA, the
Commonwealth including the TPS, or state or territory agencies, in
accordance with the Privacy Act 1988.”
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
DECLARATION
______________________________________________________________________________________________________
All students and parent(s)/legal guardian (if student is under 18 years of age) must read and sign this written agreement. I
confirm I have received and understood information from the IHNA regarding the following:
☐ The course(s) in which I am to be enrolled
☐ Conditions of enrolment in the course(s)
I confirm that I have read and fully understand the information provided in this student acceptance agreement and letter of
offer; as well as the information provided in the Pre Enrolment Brochure/ Website: www.ihna.edu.au which includes detailed
information about the ESOS framework, course requirements, fees, payments and refund terms, including an explanation of
what occurs, if for some unforeseen reason, the course is not delivered.
I also understand and accept the following:
•
That tuition fees and non-tuition fees do not include the cost of books or living costs.
•
That this enrolment is valid for the duration of the course. Conditions apply for course extension, deferral, leave of
absence and withdrawal according to IHNA policies and procedures
•
That I am not eligible, without IHNA’s approval, to transfer to another registered provider until I have completed 6
months of my principal course of study.
•
That continuation in the course/s is dependent upon satisfactory academic progress and attendance and the payment
of the required tuition fees by the invoice date. Failure to do so will result in the Institute advising the Department of
Immigration and Border Protection (DIBP) to terminate my visa and any course results may be withheld.
•
That it is compulsory to be covered by Overseas Student Health Cover (OSHC) while I am on a student visa.
•
That I have read and understood the “Fees Payment and Refund Terms” provided to me with my letter of offer, and I
understand that, once I have commenced my course, the tuition fee listed in the letter of offer will not be subject to
change throughout my course.
•
That I can nominate a specified person(s) who can receive a refund in the fee refund application.
•
That I am obliged to advise IHNA of my residential address, mobile number and E-mail address in Australia, and advise
any change in my address within 7 days during the period I am enrolled in the course/s. This can be done through
IHNA online portal “Student Hub”
•
That I must arrive in Australia by the course commencement date.
•
Emergency contact details in Australia and any changes to those details, within 7 days of the change.
•
That I understand that any of my dependents attending government or non-government schools in Australia may be
required to pay full tuition fees.
•
That I understand I am responsible for keeping a copy of the written agreement as supplied by the registered provider,
and receipts of any payments of tuition fees or non-tuition fees
•
That non-disclosure of information or providing false information will able be considered grounds to not offer a place
at IHNA.
•
That my personal information may be disclosed by IHNA, the Commonwealth including the TPS, or state or territory
agencies, in accordance with the Privacy Act 1988
•
In cases of the Institute’s default, full refund of unused portion of Tuition Fee is applicable. IHNA will be considered in
default in relation to an overseas student or prospective overseas student, if either of the following occurs:
Ø IHNA fails to start to provide the course to the student on the agreed starting day;
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 11 of 12
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au
Offer Letter and Offer Acceptance for
International Students
STUDENT SIGNATURE:
(AS IT APPEARS ON PASSPORT)
Ø The course ceases to be provided to the student at any time after it starts but before it is completed; and the
student has not withdrawn before the default day.
“This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes,
does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law
applies”.
Signature of Student:
(As it appears on Passport)
Date:
Signature of Parent(s)/
Legal Guardian (if student is
under 18 years of age):
Date:
The above acceptance declaration and offer letter MUST be signed and returned to IHNA.
WHAT HAPPENS NEXT
______________________________________________________________________________________________________
Once you have signed this letter of offer and agreement, IHNA will send your confirmation of enrolment (CoE) form, which you
can use to obtain your student visa.
Please feel free to contact the Office Administrator if you have any questions on: Telephone: 1800 22 52 83
Institute of Health and Nursing Australia
Sydney
Perth
Melbourne
Melbourne CBD
Level 7, 33 Argyle
Street, Parramatta,
NSW 2150
Level 4, 12 St Georges
Terrace, Perth, WA
6000
597-599, Upper Heidelberg
Road Heidelberg Heights,
Victoria 3081
Level 6, 131 Queen
Street Melbourne, VIC
3000
P: +61 2 8228 6400
P: +61 8 6212 8200
P: +61 3 9450 5100
P: +61 3 9455 4400
Offer Letter and Offer Acceptance for International Students - Version 8
Dated: February 2021
Page 12 of 12
Institute of Health and Nursing Australia
ABN: 59 106 800 944 | RTO ID: 21985 | CRICOS Code: 03386G
www.ihna.edu.au