How to Fix QuickBooks payroll error 15311
QuickBooks Payroll Error 15311 usually appears when updating QuickBooks Desktop or
downloading payroll updates. CALL at 1-804-985-1002 for fix QuickBooks payroll error 15311.
It’s typically caused by incorrect configuration of Internet Explorer settings, digital signature
issues, or QuickBooks not being able to connect to Intuit’s servers.
Here’s a step-by-step guide to fix it:
🧩 Step 1: Verify QuickBooks Desktop Is Updated
1. Open QuickBooks Desktop.
2. Go to Help → Update QuickBooks Desktop.
3. Click the Update Now tab.
4. Check Reset Update and then Get Updates.
5. After the updates are complete, restart QuickBooks.
🌐 Step 2: Check Internet Explorer Settings
(QuickBooks uses Internet Explorer settings to connect to Intuit services.)
1. Open Internet Explorer.
2. Go to Tools → Internet Options.
3. Under the Security and Connections tabs:
o
Ensure the settings are at default.
o
Click LAN settings, and make sure Automatically detect settings is checked.
4. Under the Advanced tab:
o
Scroll to SSL 2.0 and SSL 3.0 → make sure they are checked.
o
Uncheck Check for publisher’s certificate revocation.
5. Click Apply → OK.
🔏 Step 3: Check Digital Signature Certificate
1. Close QuickBooks.
2. Navigate to this folder:
3. C:\Program Files (x86)\Intuit\QuickBooks
4. Find and right-click QBW32.exe → select Properties.
5. Open the Digital Signatures tab.
6. Select Intuit, Inc. and click Details.
7. Click View Certificate → Install Certificate.
8. Choose Current User → Next → Finish.
9. Restart your computer.
🧰 Step 4: Check QuickBooks Services
1. Press Windows + R, type services.msc, and hit Enter.
2. Locate and ensure these services are running and set to Automatic:
o
QuickBooks Desktop Update Service
o
Intuit QuickBooks FCS
3. If not, right-click each → Properties → Startup type: Automatic → Start.
Step 5: Reconfigure Internet Connection in
QuickBooks
1. Open QuickBooks.
2. Go to Help → Internet Connection Setup.
3. Select Use my computer’s Internet connection settings to establish a connection when
this application accesses the Internet.
4. Click Next → Done.
Step 6: Verify Payroll Subscription
1. In QuickBooks, go to Employees → My Payroll Service → Manage Service Key.
2. Make sure your service key is active and correct.
3. If it’s incorrect, click Edit → Remove key → Re-enter it.
Step 7: Restart and Try Updating Payroll Again
•
After completing all steps, reopen QuickBooks and go to
Employees → Get Payroll Updates → Download Entire Update.
If the Error Persists
Try:
•
Running QuickBooks Tool Hub (download from Intuit’s official site).
→ Use the Program Problems and Network Issues tools.
•
Or temporarily disable antivirus/firewall, then retry the update.
For any Technical Support for QuickBooks payroll error 15311, you can direct connect with us
24x7 @ +1-804-985-1002