APT- 1, 16 Layton Road, Halifax, B3P1Z8
Divam Gupta
8257332675
thedivamgupta@gmail.com
Motivated and results-driven professional with a diploma in Business Management and extensive
experience in retail and customer service. Adept at leading teams, managing operations, and delivering
exceptional customer experiences. Known for strong problem-solving abilities, time management, and a
positive leadership style.
Experience
Table Games Dealer – Elbow River Casino, Calgary
(FEB 2025 – MAY 2025)
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Professionally dealt a range of table games, including Blackjack, Baccarat, Ultimate Texas
Hold’em (UTH), and Limit Poker, ensuring smooth, fair, and enjoyable gameplay for all guests.
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Applied in-depth knowledge of Blackjack variations and Baccarat procedures to manage fastpaced games with high accuracy and strong table control.
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Monitored and enforced casino policies, regulatory compliance, and responsible gaming
standards while always maintaining a professional demeanor.
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Delivered outstanding customer service, engaging with guests in a friendly and approachable
manner to enhance their overall gaming experience.
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Collaborated closely with floor supervisors and fellow dealers to maintain game integrity,
resolve disputes promptly, and support a safe and secure gaming environment.
Table Games Dealer – Grand Villa Casino, Edmonton
(SEP 2024 – FEB 2025)
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Successfully trained and certified in a variety of table games including Blackjack, Baccarat,
Ultimate Texas Hold’em (UTH), and Limit Poker, ensuring professional and efficient game
operations.
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Demonstrated strong technical proficiency in Blackjack variations, including Free Bet Blackjack,
with precise handling of cards, payouts, and game procedures.
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Skilled in dealing both easy and hand-held Baccarat, maintaining game integrity, accuracy in
chip and card control, and delivering a smooth gaming experience.
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Ensured full compliance with provincial gaming regulations, internal control policies, and
security procedures while maintaining a professional table presence.
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Provided exceptional guest service, fostering a welcoming and engaging environment while
managing multiple games and maintaining high levels of accuracy and attention to detail.
Sales Representative – Imagine Wireless (Rogers authorized dealership)
(JAN 2025 – MAY 2025)
• Recommended and sold wireless plans, phones, and accessories in a competitive retail setting.
• Provided excellent service and support to walk-in customers and referrals.
• Stayed current on new devices, promotions, and mobile technology.
• Handled merchandising, inventory tracking, and store maintenance.
Sales Representative – RWireless (Bell authorized dealership)
(AUG 2024 – JAN 2025)
• Sold wireless devices and plans, tailoring solutions to customer needs.
• Assisted with account upgrades, activations, and tech troubleshooting.
• Surpassed monthly sales targets through upselling and customer engagement.
• Maintained store appearance and contributed to team performance.
• Provided post-sale support and built long-term customer relationships.
Team Leader – Wake N Bake Cannabis Store
(FEB 2023 – APRIL 2024)
• Led floor operations, providing training and direction to sales associates (budtenders).
• Advised customers on cannabis products while ensuring compliance with Health Canada and AGLC
policies.
• Maintained accurate POS operations and upheld strict regulatory standards.
• Supported inventory restocking, compliance logging, and in-store product education.
• Cultivated a collaborative and customer-focused team culture
Assistant Manager – Tops Liquor
(FEB 2023 – APRIL 2024)
• Supervised retail staff, managed schedules, and delegated daily tasks to ensure smooth store
operations.
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• Oversaw inventory control and ordering processes, minimizing shrinkage and maintaining stock levels.
• Ensured compliance with provincial liquor regulations and maintained a secure environment.
• Resolved escalated customer issues and provided exemplary service to maintain customer satisfaction.
• Assisted in sales tracking, staff onboarding, and operational planning with ownership.
Overnight Associate – Walmart
(JULY 2022 – FEB 2023)
• Worked overnight shifts to restock shelves, manage inventory, and ensure store readiness for the next
business day.
• Maintained organization in backroom storage and processed freight deliveries efficiently.
• Assisted with store cleanliness, safety procedures, and merchandise placement.
• Collaborated with team members to meet nightly productivity goals in a fast-paced retail
environment.
• Provided occasional customer assistance and support during early morning hours.
• KEY SKILLS
• Retail Operations & Sales
• Team Leadership & Training
• Customer Service Excellence
• Inventory & Visual Merchandising
• Time Management & Prioritization
• Strategic Planning & Execution
• Communication & Interpersonal Skills
• POS Systems | Microsoft Office Suite
Education
Diploma in Business Management
Northern Alberta Institute of Technology – [2023-2024]
Additional Information
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Availability: Immediately
Languages: Multilingual
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English – Proficient
Hindi – Proficient
Punjabi – Proficient