TQM Mid-Semester Exam 2008
Mid-Sem 2008 - First Semester
Q1. Define quality from manufacturing and user perspective.
Manufacturing: Conformance to specifications.
User: Fitness for use, meeting customer needs.
Exam tip: Keep short.
Q2. Explain Cost of Quality and its components.
Prevention, Appraisal, Internal failure, External failure.
Total = sum of all four.
Example: Prevention saves later costs.