QAS511 Online Course Syllabus
Fall 2025.Course Number 41_43939. 3 credit-hours
Instructor
Email
Office loca2on & hours
Rochelle Cook, PhD
rcook@csudh.edu
This is an online course. Students can message the
instructor using one of the Toro pla=orms and request a
mee?ng if needed.
MSQA Program Coordinator - Tel: (310) 243-3880
General informa2on
Pre-requisite: None
This course focuses on the func?ons and responsibili?es of the quality organiza?on. Total Quality Management (TQM)
concepts, tools, and techniques for con?nuous improvement are analyzed for sequence of use and deployment.
Course Competency Goals
Students will receive a comprehensive overview of quality management principles, methodologies, tools, and
techniques that are applied for prac?cal use in business, industry, and academia.
Consistent applica?on of standard wri?ng mechanics from selected text is also expected. Students will engage in
discussion forums and other assignments and glean from professional experiences and current events presented in
refereed journal ar?cles and other quality assurance sources.
At the end of the course students will be able to:
•
Understand how quality principles, methodologies, tools, and techniques impact people, processes, and
systems.
•
•
•
•
Iden?fy various frameworks that undergird the quality assurance body of knowledge.
Connect quality concepts to recent quality-based studies, ar?cles, and global events.
Research, summarize, and map a quality-based research topic.
DraV a research paper about a quality-based research topic.
Student Learning Objec2ves
The course competency goals align with the following Student Centered Objec?ves (SCOs):
•
Apply advanced principles and tools from quality and measurement science to problem solving and
measuring reliability and performance in produc?on and service industries.
•
Reflect the ability to communicate problems, processes, and improvement solu?ons.
•
Formulate independent research using primary quality theory references, industry recognized and
credible contemporary sources, to analyze and interpret data, draw conclusions, and report results.
•
Integrate the roles and responsibili?es of a Quality professional.
Course materials
Required materials.
The following textbooks are required:
Ÿ Evans, J.R. and Lindsay, W.M. (2020, 2017). "Managing for Quality and Performance
Excellence", (11th edi?on). Boston, MA: Cengage.
1
QAS511 Online Course Syllabus
Fall 2025.Course Number 41_43939. 3 credit-hours
•
Print ISBN 9780357442036, 0357442032
•
eText ISBN# 9798214348339, 978-0-357-11820-7
Ÿ Publica7on manual of the American Psychological Associa7on (7th ed.). (2019).
Washington, DC: American Psychological Associa?on. (ISBN: 13: 978-1433832161).
The text may be purchased from the campus bookstore. Tel: 310.243.3829, Fax 310. 327.0329, or Email
cusdh@bkstr.com.
Op2onal materials: n/a
Required paper:
Students may be assigned to write a paper. As a result, they are expected to follow APA formagng. This style will
be introduced throughout the Semester. Prac?cing formagng and content standards is essen?al as you work
toward your capstone thesis or project for your MSQA degree. The APA manual (see required textbooks) is the
source that contains formagng requirements and examples. See also the APA Website
hhp://www.apastyle.org/elecref.html for addi?onal informa?on on cita?on of electronic media and electronic
source materials.
REQUIRED COMPUTER CAPABILITIES AND COMPUTER LITERACY SKILLS
Hardware and soVware technical requirements for this class can be found at:
hhps://at.csudh.edu/docs/?docs=Canvas/course-instruc?onal-design-technicalrequirements
2
QAS511 Online Course Syllabus
Fall 2025.Course Number 41_43939. 3 credit-hours
ACADEMIC INTEGRITY STATEMENT
Academic Integrity is of central importance in the university community and involves commihed allegiance to the values,
principles, and code of behavior held to be central in that community.
Integrity concerns honesty and implies being truthful, fair, and free from lies, fraud, and deceit.
The core of a university's integrity is its scholas?c honesty. Honesty is valued across all cultures and is a fundamental
value in the academic culture. There are, however, cultural differences regarding the ownership of ideas and the
importance of individual efforts. Nonetheless, the university expects all students and other campus members to
document the intellectual contribu?ons of others and to ensure that the work they submit is their own. For more
informa?on, visit the following link:
hhps://www.csudh.edu/student-conduct/academic-integrity/
COURSE ORGANIZATION
This course is founded on the assump?on that a university graduate course challenges student and the instructor
equally to make the learning experience a success. Students should approach the course with the commitment to
work hard and contribute posi?vely to the learning experience of the en?re class. Reten?on of new informa?on
requires ac?ve par?cipa?on in the learning process, taking notes, and sharing original ideas to personalize the
learning experience. This course requires “par?cipa?on” rather than “observa?on.” The course moves quickly through
the topic areas; therefore, late assignments are of lihle use to the class since the energy of the group is moving
forward each week to the next weekly assignment. Technical competencies in Micro SoV Word, Excel, and PowerPoint
are required of students for par?cipa?on in the Canvas learning management system and course assignments.
Students are expected to ac?vely par?cipate in all scheduled ac?vi?es and assure their contribu?ons are ?mely and
on point with the weekly assignment topics. Students are encouraged to draw on their own experiences and exper?se
to elaborate on course concepts and share ideas and sugges?ons. Students who have taken this course in the past
rou?nely report that one of the most valuable features of their “online” educa?on is the awareness they gain from
other quality professions about the issues involved and approaches discussed on problem solving and improvement.
The course will integrate assigned readings, in-class analy?cal exercises, and other ac?vi?es to accomplish these
“real-life” learning objec?ves.
The standard mode of communica?on for this course involves the pos?ngs of assignments and class discussion within
the Canvas Learning Management System. The instructor will monitor pos?ngs and discussions on a frequent basis.
The instructor will respond to ques?ons presented in discussion to the extent ques?ons and responses are of general
interest to the en?re class (like the tradi?onal classroom).
3
QAS511 Online Course Syllabus
Fall 2025.Course Number 41_43939. 3 credit-hours
There may be instances where a student wishes to contact the instructor by telephone. Students can arrange to do
this via email at a ?me mutually convenient. AVer arranging a ?me, it is the student’s responsibility to place the
telephone call.
COURSE PRESENTATION, ASSIGNMENTS AND GRADING
Course Presenta?on
This course is designed for Canvas presenta?on, with supplemental (op?onal) online mee?ngs. Students are expected
to demonstrate competency in each weekly unit subject area in their weekly pos?ngs and associated discussions.
Cri?cal assignments such as the midterm exam, final exam, wrihen reflec?ve essays, and a term paper will be
designed for Students to show mastery of one or more dimensions of topics covered in the course that are relevant to
their career goals in the quality assurance discipline.
Study Guidelines
Students are expected to par?cipate in a punctual manner in each weekly unit of study. An announcement will post in
the “Announcements” sec?on of Canvas as a reminder of the assigned material. A link to the assignments will also be
included. Assignments will be posted in advance of their due dates (at least two weeks).
Students should post ini?al response as soon in the week of study as possible (Tuesday through Friday End of Day).
This ?ming provides the greatest opportunity for responses from classmates, comments from the instructor, and the
development of ideas and solu?ons generated in the context of team problem solving.
Discussion Board Pos?ng Guidelines
“Pos?ng” on the Canvas “Discussion Board” refers to student par?cipa?on in an electronic discussion. Every ?me a
student submits a ques?on or response to the Discussion Board, the student is “pos?ng” to the class discussion.
Points will be awarded for weekly par?cipa?on and pos?ng to the group discussion. Maximum number of points will
be awarded for detailed and informed pos?ngs. Such pos?ngs elaborate on the discussion underway, add new
insights, reference research on the topic, and suggest new and innova?ve ways of looking at a problem and its
corresponding solu?on. At the other end of the spectrum, minimum number of points will be awarded for
contribu?ons that merely repeat text materials or offer lihle in the way of insight to the unit of study. As a general
guideline, student pos?ngs should promote frequency and quality of interac?ons among classmates. Each student
should bring into the discussion issues they are facing in their own organiza?ons. In the spirit of a team effort, these
issues receive the benefit of many different perspec?ves and experiences which can lead to helpful sugges?ons to
others.
The instructor will monitor the class Forums frequently and post responses to student ques?ons.
4
Separate discussion “threads” will be created in certain units of study Forums to promote visibility of the topic of
study and assist students in organizing course materials and to promote efficient review of content areas. Students
should introduce a new thread within a unit of study whenever a new subtopic is introduced which “stands alone”
within the main topic of the unit.
Unit Discussion Guidelines
A list of discussion topics is included for each unit of study. The purpose of these topics is to s?mulate thinking and
develop exper?se in working with issues in real life situa?ons. Generally, students will be able to select a subset of
the total suggested ques?ons to answer, or as an alterna?ve, state a ques?on of their own that they believe is
relevant to the assignment scope of study. Student wrihen responses to, and discussions of these topics, will be
evaluated and graded by their promptness, depth, scope, and quality of their contribu?on to the group overall
discussion. Students are expected to comment on other students’ pos?ngs, especially where there are differences in
prac?ces or differences in opinions. These pos?ngs and ensuing threaded discussions provide an excellent forum
that s?mulates the learning experience. In the same fashion, students should leverage the virtual learning
environment by seeking assistance from fellow classmates (and the instructor) for difficult issues. In this way, we all
learn together.
Original Work
Students are expected to contribute their own ideas and experiences to the discussion forum. If you find informa2on
from published sources, including Internet pages, you must cite the reference using appropriate APA cita2on formats
and indicate any direct quota?ons with the customary quota?on marks and page number of the reference.
PROCTOR PLATFORM USE REQUIREMENT
About ProctorU:
ProctorU is a live online proctoring pla=orm that allows you to take your exam from the comfort of your home.
ProctorU is available 24/7, however you will need to schedule your proctoring session at least 72 hours in advance to
avoid any on demand scheduling fees.
The MIDTERM and FINAL EXAMINATION will be administered using ProctorU (open book/notes/e-books). Details
about the exam logis?cs will post in Canvas at least two weeks prior to the exam. You will need to allow some
extra ?me to check-in with ProctorU and get your Internet and Canvas connec?ons established prior to the start
of the exam.
•
You must have a ProctorU account.
•
Make sure you download the Guardian Browser
•
You must contact ProctorU to schedule your exam.
GRADING SCORING AND WEIGHTING
Grades in this course will be determined by combined performance on assignments throughout the semester.
Students will be assigned points reflec?ng their performance in discussion contribu?ons in each study unit and in
comple?ng wrihen assignments in a ?mely fashion. Course assignments and expecta?ons are listed below, along with
the weight that will be assigned to each.
Category
Weight
Discussion
30%
Assignment
35%
Quiz
(Quizzes, Midterm exam, Final exam)
35%
6
Grades will be assigned based on the following standard university percentage distribu?on.
Grade
Lower
to Upper
A
93
100
A-
90
92
B+
87
89
B
83
86
B-
80
82
C+
77
79
C
73
76
C-
70
72
D+
69
67
D
60
66
F
<59
Class Par2cipa2on
Class par?cipa?on will be evaluated on the extent to which the student demonstrates comple?on of reading
assignments and wrihen unit assignments, and contributes relevant comments to class discussions, engages in
construc?ve cri?cism of ideas presented, and assists, communicates with,
and supports other class members. In general, class par?cipa?on requires mul?ple pos?ngs throughout the unit of
study, including an ini?al post on the unit ques?ons and then subsequent posts to further develop the unit topics,
share personal experiences, share alterna?ve ideas, and assist other students in applying the informa?on
developed.
Course Comple2on Expecta2ons
Students are expected to:
1.
2.
3.
4.
5.
Complete all assignments and discussion topics.
Complete review quizzes.
Complete the reflec?ve essay assignment.
Complete the final course exam.
Complete the research paper.
POLICY ON ASSIGNMENT DUE DATES AND SUBMISSION OF LATE WORK
A course calendar is in the “Assignments” sec?on in Canvas. It lists the assignments due by week. Assignments are
due in Canvas each Tuesday by 11:59 PM PDT unless otherwise noted.
It is the student’s responsibility to check the Canvas posts for assignments and the due dates. Students will receive
no?fica?ons via Toro email should any changes to the original assignment posts occur.
7
Weekly assignments will consist of discussion forums, quizzes, exams, and other assignments related to the course.
Failure to post assignments / responses by the due date may result in 0% credit for that assignment.
The rules on weekly pos?ngs will be ac2ve beginning in the third week of the course to allow for delays (i.e. late
enrollment, textbook delivery, and other unforeseen problems).
It is at the discre?on of the instructor whether to allow a student to post assignments late and without penalty.
Incomplete Grade Policy
An incomplete grade op?on will only be considered if there are no weekly discussion unit assignments that have
been given zero percent credit, and at least 60 percent of the course assignments have been completed. Typically, an
incomplete grade op?on is allowed when the final exam must be completed aVer the end of the course due to
circumstances reviewed in advance and accepted by the instructor. On occasion an incomplete grade op?on will be
considered acceptable when the final exam and a wrihen assignment such as the term paper or reflec?ve essay must
be submihed aVer the last day of the class. Verifiable medical condi?ons, personal emergency situa?ons, and workrelated demands will be considered on a “case-by-case” basis in support of requests for an incomplete grade.
A request for an incomplete grade op?on must be submihed to the instructor at the earliest opportunity when the
circumstances are happening or are known to be likely to occur. Wai?ng to report situa?ons at the last minute during
the last week of the course, or later, does not cons?tute ?mely repor?ng. Such late reports will not be considered
sufficient to jus?fy an Incomplete Grade Op?on. Unacceptable late reports will result in assigning a grade based on
actual work completed. An Incomplete Grade Request form must be filled in, signed by the student, and submihed
as a PDF file ahached to an email note to the instructor. The instructor will print and sign the form and forward as a
PDF file to the MSQA Program Office as an official record. A one-year period will be allowed to submit the
outstanding assignments to resolve the incomplete. An Incomplete Grade Request form in PDF file format is included
in the Syllabus link on the course homepage.
Policy on Course Drops and Withdrawals
All withdrawals will need to be approved by the instructor, MSQA Program Coordinator and Dean of the College. In
addi?on to this, the University Registrar will make the final determina?on on approving the withdrawal and will only
do so if all required items are present at the ?me of review. The Registrar will enter the “W” grade. The final date for
submigng drop approvals to the University registrar is provided in the MSQA Requirements link from the course’s
home page. The final date for submigng withdrawal approvals to the University registrar is found in the MSQA
Requirements link.
The California State University has regula?ons rela?ng to drops and withdrawals from academic classes and for
refunds of course fees. The student must adhere to the process when dropping or withdrawing to make sure that a
drop or a withdrawal has been completed and a “W” assigned. A “W” does not change the student’s grade point
average (GPA), but the course does show on the student’s transcripts. It is important to avoid receiving a final
“grade” of “WU” which is handled differently than the “W” grade. The “WU” grade will apply to all situa?ons where
the student has not followed the Drop and Withdrawal requirements.
Withdrawal Weeks 4 - 11: During this period the student may withdraw from a course if the student indicates a
“serious and compelling” reason for the withdrawal and obtains the permission of the instructor. The University
reserves the right to reject your serious and compelling reason. The student must withdraw from the course by the
class mee?ng indicated in the MSQA Requirements link. Students in Quality Assurance courses should email a
request to withdraw to the instructor and copy the MSQA Program Coordinator.
8
Please indicate your name, student ID number, course/sec?on to withdraw from, and explain the reason, which
should be clearly “serious and compelling” (not doing passing work is not an acceptable reason). CSU policy for
dropping a course or withdrawing from the term during weeks 4-11 requires that the student briefly explain a
serious and compelling reason for dropping and obtain approvals from instructor(s), Program Coordinator, and
administrators.
Disrup2ve Students
Behavior that persistently or grossly interferes with classroom ac?vi?es is considered disrup?ve behavior and may be
subject to disciplinary ac?on. Such behavior inhibits other students’ ability to learn and an instructor’s ability to
teach. The instructor may require a student responsible for disrup?ve behavior to exit the online class for a specific
period, leave the online class pending discussion and resolu?on of the problem and may report a disrup?ve student
to the Student Affairs Office (WH A-410, 310-243-3784) for disciplinary ac?on.
Student disAbility Resource Center
The Student disAbility Resource Center is focused on making sure CSUDH students with disabili?es have full access
to the university’s educa?onal, cultural, social, and physical facili?es and programs. We provide a centralized source
for informa?on for students with disabili?es as well as faculty and staff who work with them. Our services are aimed
at helping students with disabili?es realize their full rights to reasonable accommoda?ons, as well as the ability to
advocate for themselves, par?cipate fully in campus and learning environments, and reach their educa?onal goals
including gradua?on.
The SdRC can be reached by phone at (310) 243-3660, and by email at dss@csudh.edu. For more informa?on, please
visit: hhps://www.csudh.edu/sdrc/
9
LOCATION OF CLASS MEETINGS
All class mee?ngs will take place in the Canvas Learning Management System. Students are encouraged to
par?cipate in various web-based real-?me discussions in the form of lecture format one-way “webinars” that
will be used to introduce course topics and address ques?ons regarding course assignments.
The course schedule is in Canvas via the “Assignments” tab. In addi?on, Announcements will post in Canvas as a
reminder. Op?onal online mee?ngs will be scheduled throughout the semester. These mee?ngs provide an
opportunity for interac?on with the instructor and students in addi?on to the online (Canvas) communica?on.
WEEKLY CLASS SCHEDULE
The course is divided into weekly assignments, or "units of study.” Each week begins on Wednesday and closes
on the following Tuesday. Assignments are Due on Tuesdays.
Course schedule
Due Date
Assignment
Canvas Loca2on
Points
9/2
Introduce Yourself
Discussion
5
9/9
Chapter One Reflec?on
Discussion
10
Chapter One Quiz
Quiz
10
Chapter Two Quiz
Quiz
10
View Module “What’s Your Topic”
Discussion
9/16
9/23
9/30
10/7
10/14
Read Chapter Two
Read Chapter Three
Chapter Three Quiz
Quiz
10
Complete Reference List assignment
Assignment
10
Chapter Four Quiz
Quiz
10
APA Quiz
Quiz
5
View Module “Searching for Studies”
Discussion
Chapter Five Reflec?on
Discussion
10
Chapter Five Quiz
Quiz
10
Chapter Nine Quiz
Quiz
10
Annotated bibliography
Assignment
100
Quiz
5
Quiz
150
Chapter Ten Quiz
Quiz
10
Chapter Ten Reflec?on
Discussion
10
Read Chapter Four
Read Chapter Nine
APA Quiz
10/21
Midterm Exam (10/24 – 10/27)
10/28
Literature map module
Read Chapter Ten
11/4
Read Chapter Eleven
10
11/11
11/18
Chapter Eleven Quiz
Quiz
View Final Paper Module
Discussion
Read Chapter 12
Literature map is due
Assignment
50
Chapter 12 Quiz
Quiz
10
Quiz
10
Chapter 14 Quiz
Quiz
10
Final Exam Review Quiz (11/30)
Quiz
25
Course Reflec?on (11/30)
Assignments
15
Final Exam (11/29 – 12/2)
Quiz
200
Research Paper is due (12/2)
Assignments
100
Read Chapter 13
Chapter 13 Quiz
11/25
12/2
10
Read Chapter 14
11