HSPT 375: Customer Experience
Management
Instructor: Muhammet Kesgin
●​ Hospitality conference, June 26th
●​ New York State Tourism Excellence Awards & Summit September 10-12
Catalog Description
-​ Discuss customer requirements
-​ Examine how customer experience is organized (technology)
Course objectives
-​ Learn how to measure customer experience
-​ Identify drivers of customer experience
Readings
-​ Buy the “go” option
-​ Need the online version
-​ There will be questions for each chapter
Grading
-​ 3 Tests
-​ Tests are not cumulative
-​ Reading and Questions weekly
-​ 15 chapters covered
Service activity