Jaclyn
Sladky
Customer Service Specialist
Contact
Motivated customer service professional seeking a
challenging position that will allow me to further utilize my
skills and acquire new abilities.
jsladky06@gmail.com
(650) 602-0048
San Jose, CA
Education
Experience
FOOTHILL COLLEGE
Los Altos Hills, CA
09/2012 – 05/2013
RETAIL & DELIVERY OPERATIONS MANAGER SNACK.CO
San Francisco, CA | Mar 2021 – Jan 2023
MILPITAS HIGH SCHOOL
Milpitas, CA
06/2006
Skills
Windows
Mac OSx
AS400
Microsoft Outlook, Excel,
Word, PowerPoint
UPS WorldShip
InfusionSoft
Waybill Tracking
AirTrak
Wheels
FedEx Ship Manager
Epicor
Managed day-to-day operations for pickup & delivery orders for
fast casual restaurant. Worked closely with delivery platforms
DoorDash, GrubHub, & UberEats. Established & trained new
employees on restaurant procedures & policies.
FLEET DEPLOYMENT SPECIALIST TRANSDEV @ WAYMO
Mountain View, CA | Feb 2020 – Mar 2021
Responsible for making sure all testing vehicles were ready for
start of shift. Responded to requests from AV test drivers;
provided customer support to drivers throughout the day at
base operations as well as in the field (“rescue” missions).
Updated software whenever new releases became available.
INTERNATIONAL MOVE COORDINATOR S&M MOVING SYSTEMS
Fremont, CA | Apr 2016 – Jun 2019
Main point of contact for corporate moves in the international
department. Responsible for movement of household goods
shipment from beginning pack & load to final delivery at
destination, including all customs paperwork.
CUSTOMER SERVICE SPECIALIST SONY BIOTECHNOLOGY
San Jose, CA | Sep 2015 – Mar 2016
Processed all orders, where all parts of order are extremely time
sensitive. Customers are prestigious universities and R&D labs
such as Harvard University, Stanford University, Houston Medical
Center, Mayo Clinic, Genentech, & federal labs at the National
Institutes of Health. Generated internal sales orders in CRM.
Achievements
Registered International
Mover (RIM) Certification
10/2009
S&M Moving Employee of
the Month Award
02/2010
Responsible for communicating order tracking & shipment
information to customers. Prepared export & customs
paperwork for outbound international shipments.
OPERATIONS MANAGER ECONOMICAL AIR SERVICES COMPANY
South San Francisco, CA | Jul 2013 – Sep 2015
Managed operations for an office of 5 employees. Closely
monitored progress of shipments, resolving any issues. Managed
recurring billing for storage customers. Managed &
prepared/sent daily paperwork flow to customs brokers &
vendors. Maintained shipment tracking system; inputting new
data as new information became available from shipment
carriers. Dispatched driver(s) to local pickup/delivery sites.
INTERNATIONAL MOVE COORDINATOR, NATIONAL ACCOUNTS
S&M MOVING SYSTEMS
Fremont, CA | Oct 2011 – Jul 2013
Managed relocation shipments for employees from 20+
companies. Acted as liaison between the international
department, national account customers, UniGroup Worldwide,
and various branch departments to ensure a smooth relocation
process that meets customer and account expectations. Made
follow-up calls to determine satisfaction and possible claims.
ORIGIN/DESTINATION AGENT COORDINATOR
S&M MOVING SYSTEMS
Fremont, CA | Sep 2009 – Oct 2011
Coordinated all OA/DA operations for all S&M offices. Acted as
liaison with dispatch/operations and crew to ensure proper
procedures were executed. Drew conclusions and solved any
issues within a strict time frame. Similar duties to above position,
though work flow is done at a much quicker pace.