Date:
Learning Area
Grade Level
Quarter
TLE (Front Office Services)
10
2
October 26, 2020
Carl Xes D. Inere
(Student Teacher) BSED - TLE
Detailed Lesson Plan In PROPER CHECK-IN PROCEDURE (Front Office Operations)
I.
Objectives:
Knowledge:
Skills:
At the end of the lesson, the students should be able to:
Tell the proper check-in procedure.
Demonstrate the proper check-in procedure.
Work with his or her classmates with enthusiasm and
cooperation.
Value the importance of understanding culture/ diversity
awareness while applying the proper check-in procedures in a
hotel.
Topic:
Proper Check-In Procedure
Attitude:
Values
II. Content
III.
Learning Resources
Reference: Front Office Services II Manual by Tesda II page
64-77
Principles of Hotel Front Office Operation (2nd Edition)
Materials: Pictures, Laptop, Projector, Visual Aids
IV. Procedure
Teacher’s Activity
Students Activity
Preperations
Greetings:
Good Morning, Class!
Good Morning Sir!
Prayer:
Okay stand up and Joy will lead the
prayer.
In Jesus name we pray, Amen
Checking of
Attendance:
Presentation:
Review:
Who is absent today?
None, Sir!
Let’s have a review
What did you learned from the pass
lesson?
Sir!
Yes, Ken?
Very Good! So what are they?
Motivation
The
different
housekeeping sir
types
The Institutional and Domestic
Housekeeping, Sir
Picture Analysis
The students will be analyzing
different photos.
(students will analyze and
explain the pictures)
Do you think class what are proper
Sir I think we can avoid
of
Analysis/Discussion
procedures for check in?
What are the problems that could be
avoided by implementing proper
procedure?
misunderstandings if we
implement and use proper
procedure upon check in.
Base on the activity a while ago do you
think class what is our lesson for today?
Very good!
(the students will share their
thoughts)
Sir I think the proper grooming
of a front desk officer
What else? Is there any idea?
Yes very well said
I think about the proper check in
procedure
We already tackled the types of
housekeeping and now lesson is all
about the Proper Check-In Procedure.
Let’s find out first the meaning of Front
Desk Officer
Can you please share your idea about
Front Desk Officer?
(The student will raise their hand
and they give their ideas)
Please read the meaning of the Front
Desk Officer
The front office is the part of a
company that comes in contact
with clients, such as the
marketing, sales, and service
departments.
All right, The front office represents the
customer-facing division of a firm. For
example, customer service, sales, and
industry experts who provide advisory
services are considered part of a firm's
front office operations. The functions of
the front office generally generate the
majority of revenue for a firm. As a
front desk officer he/she must know the
proper check-in procedure.
And, now let’s find out what are the
proper check-in procedures?
Hotel Check In Procedure Template has
been specifically designed to work as a
guide for the front of office staff, to
standardize the check in process,
making the process consistently
efficient.
The procedure for normal check-in may
be summarized in the following:
1. Receiving and Registration
- Welcome the guest promptly
with a cheerful and pleasant
smile. Address with the
appropriate surname, if
known. Request for the
reservation details like guest
last name, confirmation no.,
booking source etc.
Request for the guest ID.
Verify the information on
the registration against the
reservation ensuring the
accuracy of name, date, and
payment mechanism. Stamp
check-in time on the
registration card. Show
check-in in the hotel
software/PMS. Carry out the
final check of the
registration card for the
guest signature.
Discuss room preference
with guest as per the
availability, or select an
available room which is
"ready to let” and allocate
the room. Take a note of the
expected departure details.
2. Allocation of the Room
Allocation of the room means
assigning a vacant and ready
(VR) room to the guest for
staying (if this was not done
already).
For repeat guest assign room as
per the preference.
In order to allocate a guest room,
accurate room status information
is required. For this purpose, a
room status board or room rack
is kept in the reception.
When the room has been
allocated, the reception should;
Block or code the room as sold.
Prepare key card of related room
number by entering the arrival
and departure date, rate and offer
it to the guest for signature.
Give the room key to either the
guest or the bellboy.
Record guest arrival on daily
arrival list.
3. Secure Advance Payment
Advance payment should be
done for security purpose. It is
usually done by accepting a cash
deposit or taking a credit card.
While handling advance deposit,
whether cash/ cheque, always:
Issue a receipt for cash/ cheque
and record the payment in the
guests ‘ledger.
Accept credit card and evaluate
for its credit limit and
availability.
Get the imprint of the card and
obtain a guest signature.
Get a pre-authorization (preauth) from the Credit Card
company or EDC machine for
the required amount and record
the same to the reservation.
4. Information Service
The receptionist is responsible
for informing guest about the
facilities and services offered by
the hotel. This helps the guest to
familiarize about the hotel
facilities and also to increase the
sale. At this point, the
receptionist should;
Acknowledge the guest about
the hotel's activities, facilities,
and service with direction and
location.
Enquire if the guest requires a
wake-up call. If so, record it
correctly.
5. Complete the Check-in
formalities
The bellboy or the GRE should
escort the guest up to the
allocated room.
Inform other departments and
sections about the guest arrival
by arrival notification slip.
6. Open the guest folio
Open guest bill/ folio/folder
and clear any old bill copies.
Record the key information for billing
purpose (room rate, number of nights,
departure date and mode of payment).
File the bill in the guests' folio box
together with the completed registration
card.
7. Wish the Guest an Enjoyable
Stay
It is important to run through the
check in details one last time to
confirm the booking information
before wishing the guest and
enjoyable stay. Be friendly and
always have a positive aura.
Okay thank you for listening!
Practice
Application
Group Activity
For your activity you will be group
into 3. Each group will have Role Play
regarding with the Proper Check-In
Procedure.
The class will be given 10
minutes preparation
They will present their activity
The group will be graded by this criteria
Content----------------------40%
Presentation/ Delivery ----40%
Teamwork/Cooperation----20%
Total--------------------------100%
Generalization
Do you have a question class?
What did you learn from this lesson
today?
Very Good!
(the class will answer)
Learning the proper check-in procedures
make us knowledgeable and disciplined
in terms of good quality product,
improved your efficiency and
productivity, maintain good control over
the process on its proper place.
How do you apply our lesson in your
daily life cites a situation?
Assessment/Evaluatio
n
Identify the following. Write your
answer on the space provided.
___________1. Represents the
customer-facing division of a firm.
___________2. Means assigning a
vacant and ready room to the guest for
staying.
___________3 . Open guest bill/
folio/folder and clear any old bill
(the class will share their
thought)
copies.
___________4. Verify the information
on the registration against the
reservation ensuring the accuracy of
name, date, and payment mechanism.
___________5. Advance payment
should be done for security purpose.
Assessment Method
Possible Activities
A. Observation.
 Observe students while doing the given Activity
B. Talking to learners
----/ Conferencing
C. Analysis of
 Hands-on Activity
Learners Product
Assignment
Preparing for the Lesson
Search the ff.
1. Average Daily Rate
2. Direct Booking
3. Hotel occupancy
Prepared by,
Carl Xes D. Inere