Amara Samad
Grade 12
Business Studies task
#121356
1.
Quality control
Quality assurance
System that ensures the desired quality
is met by inspecting the final product.
Ensures that finished products meet the
required standards.
Includes setting targets/measuring
performance and taking corrective
measures
Checks carried out during and after the
production process.
Ensures that required standards have
been met at every stage of the process.
The ‘building in’ of quality as opposed
to ‘checking for’ quality.
2. • The business has a/improves its competitive advantage over its competitors.
• Regular training will continuously improve the quality of employees’ skills/
knowledge/competencies.
• Employers and employees will have a healthy working relationship resulting in
happy/productive workers./Improves the employee morale/productivity within
the businesses.
• Increased market share/more customers improve profitability.
• Improves business image as there are fewer defects/returns.
• Improves the financial sustainability of the business as customers are retained.
3.1 Production and marketing function
“specialises in the manufacturing of
stationery. They have adopted a school and assist them with stationery needs. They
advertise in school diaries and calendars.”
3.2 production function - The production manager should provide/ensure high-quality
products/services according to specifications.
Marketing function - Gain customers’ loyalty by satisfying/meeting/exceeding their
needs/wants/building positive relationships
4. 1 Cindy – transactional leadership style
Tom- charismatic leadership style
“Cindy, the production manager, offers rewards to motivate employees who
meet set targets. Tom, the marketing manager, uses charm to influence his team to work
hard.”
4.2 • A leader communicates the vision/goals of the organisation in a concise/clear
manner, that inspires confidence amongst employees.
• Employees are inspired by the energy/passion of the charismatic leader.
• Employees are motivated to exceed their expectations and overcome their fears.
• Employees are made to feel valued/appreciated, which encourages them to
work harder and improve productivity levels.
5.1. • A good investment will be determined by the percentage of return after
payment of taxes due to SARS.
• The investor must make provision for income tax payable to SARS to ensure a
high net after-tax return.
5.2 • Investors seek those investments in which the return on investment is higher
than the infl ation rate.
• The value of certain assets like property increases as infl ation increases, thus
providing investors with a higher rate of return.
6. - Principles of insurance
- Indemni cation / Indemnity
- Security/ Certainty
- Utmost good faith
7.1 Underinsurance clause
7.2 Insured amount / value of insured amount x Amount of loss
= R600 000/R800 000 x R800 000
= R375 000