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Avaya 73920T Exam Details
Vendor
Exam Code
Full Exam Name
Avaya
73920T
Avaya AXP On-Prem (formerly Avaya Aura
CC Elite) Implementation
61
Number of Questions
Sample Questions
Practice Exams
Avaya 73920T Sample Questions
Passing Score
Time Limit
Languages
66%
90 minutes
English
Avaya AXP On-Prem (formerly Avaya Aura CC Elite)
Technical Associate Implement (ASTA-7392) Practice Test
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Avaya Aura CC Elite) Implementation Certification
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Avaya 73920T Certification Syllabus
Topics
Hardware Components of AXP On-Prem (formerly
Avaya Aura® CC Elite)
Communication Manager Features
Dialing and Routing Calls
Call Vectors
Network Routing
Avaya Aura Media Server and Announcements
Variable Vectors
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Avaya
AXP On-Prem (formerly
Avaya Aura CC Elite)
Implementation
Certification
Questions and Answers
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01. Why
Which
is three
understanding
statements
theabout
network
network
routing
characteristics
structure
important
are true?
for managing a distributed call
(Chooseenvironment?
center
three.)
Option
a) It helps in designing efficient disaster recovery strategies
b) It ensures all locations comply with the same service standards
c) It facilitates better resource allocation based on call load
d) It improves the overall security of the communication system
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ANSWER:
c) It facilitates better resource
allocation based on call load
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02. How are historical reporting capabilities used in
decision-making for call center expansions?
(Choose Two)
Option
a) To analyze trends in call volume over time
b) To evaluate the effectiveness of marketing campaigns
c) To track changes in customer satisfaction levels
d) To identify underperforming call centers
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ANSWER:
a) To analyze trends in call
volume over time
d) To identify underperforming
call centers
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03. A customer is waiting in queue, listening to
music, and waiting for the call to be routed to an
agent. Which mechanism controls what happens
while the customer is waiting in the queue?
Option
Option
a) Agent Stations
b) Vectors
c) Skills
d) Hunt Groups
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ANSWER:
b) Vectors
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04. What impact does the implementation of a
hierarchical dialing plan have on Avaya Aura® Call
Center Elite's performance?
Option
Option
a) Reduces the number of possible dialing errors
b) Increases the call setup time
c) Enhances the flexibility in call routing
d) Decreases the system's overall call capacity
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ANSWER:
c) Enhances the flexibility in call
routing
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05. For a basic Avaya Aura® Call Center Elite system,
which component acts as the interface for third-party
integrations?
Option
a) Application Enablement Services
b) Media Gateway
c) Session Border Controller
d) SIP Enablement Services
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ANSWER:
a) Application Enablement
Services
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More Info on Avaya AXP On-Prem (formerly Avaya
Aura CC Elite) Implementation Certification
▶For more information on Avaya AXP On-Prem (formerly Avaya Aura
CC Elite) Implementation certification please refer to FAQ.
▶The Avaya 73920T is increasingly becoming important for the career
of employees in IT field.
▶The fees information are for the informative purposes and do not
serve as an official offering and are subject to change.
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