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1.
Universal Containers (UC) is look- C. Streamlining workflows and automating repetitive
ing to enhance its operational ef- tasks
ficiency. UC has recently adopted
Salesforce and is considering implementing Agent to improve its
processes.What is a key reason for
implementing Agent?
A. Improving data entry and data
cleansing
B. Allowing AI to perform tasks
without user interaction
C. Streamlining workflows and automating repetitive tasks
2.
Universal Containers implement- C. Agent does not support the Delete Record action.
ed Agent for its users.One user
complains that Agent is not deleting activities from the past 7
days.What is the reason for this
issue?
A. Agent Delete Record Action permission is not associated to the
user.
B. Agent does not have the
permission to delete the user's
records.
C. Agent does not support the
Delete Record action.
3.
Amid their busy schedules, sales C. Agent Action: Draft or Revise Sales Email
reps at Universal Containers dedicate time to follow up with
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prospects and existing clients via
email regarding renewals or new
deals. They spend many hours
throughout the week reviewing
past communications and details
about their customers before performing their outreach. Which
standard Agent action helps sales
reps draft personalized emails
to prospects by generating text
based on previous successful
communications?
A. Agent Action: Summarize
Record
B. Agent Action: Find Similar Opportunities
C. Agent Action: Draft or Revise
Sales Email
4.
Universal Containers (UC) is cre- B. Field Generation, and that Dynamic Forms is enabled
ating a new custom prompt template to populate a field with generated output. UC enabled the
Einstein Trust Layer to ensure AI
Audit data is captured and monitored for adoption and possible enhancements. Which prompt
template type should UC use and
which consideration should UC review?
A. Field Generation, and that Dynamic Fields is enabled
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B. Field Generation, and that Dynamic Forms is enabled
C. Flex, and that Dynamic Fields is
enabled
5.
Universal Containers plans to en- A. Creating a draft newsletter for an upcoming
hance its sales team's productiv- tradeshow.
ity using AI. Which specific requirement necessitates the use of
Prompt Builder?
A. Creating a draft newsletter for
an upcoming tradeshow.
B. Predicting the likelihood of customers churning or discontinuing
their relationship with the company.
C. Creating an estimated Customer Lifetime Value (CLV) with
historical purchase data.
6.
Universal Containers (UC) wants B. Set up an Agentforce Data Library to store and index
to build an Agentforce Service
policy documents for AI retrieval.
Agent that provides the latest,
active, and relevant policy and
compliance information to customers. The agent must: Semantically search HR policies, compliance guidelines, and company
procedures. Ensure responses are
grounded on published Knowledge.* Allow Knowledge updates
to be reflected immediately with3 / 52
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out manual reconfiguration.What
should UC do to ensure the agent
retrieves the right information?
A. Enable the agent to search
all internal records and past customer inquiries.
B. Set up an Agentforce Data Library to store and index policy
documents for AI retrieval.
C. Manually add policy responses
into the AI model to prevent hallucinations.
7.
Which configuration must An
C. Enable Dynamic Forms on Mobile.
Agentforce complete for users
to access generative Al-enabled Note For users to access generative AI-enabled fields in
the Salesforce mobile app, a Salesforce admin must first
fields in the Salesforce mobile
enable Dynamic Forms on Mobile.
app?
A. Enable Mobile Generative AI.
B. Enable Mobile Prompt Responses.
C. Enable Dynamic Forms on Mobile.
8.
An Agentforce needs to enable
A. Assign the Prompt Template User permission set and
the use of Sales Email prompt
enable Sales Emails in Setup.
templates for the sales team.
The Agentforce Specialist has already created the templates in
Prompt Builder.According to best
practices, which steps should the
Agentforce Specialist take to en4 / 52
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sure the sales team can use these
templates?
A. Assign the Prompt Template
User permission set and enable
Sales Emails in Setup.
B. Assign the Prompt Template
Manager permission set and enable Sales Emails in setup.
C. Assign the Data Cloud Admin
permission set and enable Sales
Emails in Setup.
9.
An Agentforce created a custom A. Specify the dependent actions with the reference to
Agent action, but it is not being the action API name.
picked up by the planner service
in the correct order. Which adjustment should the Al Specialist
make in the custom Agent action
instructions for the planner service to work as expected?
A. Specify the dependent actions
with the reference to the action
API name.
B. Specify the profiles or custom
permissions allowed to invoke the
action.
C. Specify the LLM model provider
and version to be used to invoke
the action.
10.
Universal Containers wants to al- A. Create a custom Agent action which calls a flow.
low its service agents to query the
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current fulfillment status of an order with natural language. There
is an existing autolaunched flow
to query the Information from Oracle ERP, which is the system of
record for the order fulfillment
process. How should an Agentforce Specialist apply the power
of conversational AI to this use
case?
A. Create a custom Agent action
which calls a flow.
B. Configure the Integration Flow
Standard Action in Agent Builder.
C. Create a Flex prompt template
in Prompt Builder.
11.
An Agentforce Service Agent, who B. The permission set assigned to the Agent User needs
has been successfully assisting
Read access to the custom Product Replacement object.
customers with service requests
in Salesforce, is now unable to
help customers with issues related to a new product replacement
process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these
replacements. Which Agentforce
Agent User change must be implemented to address this issue?
A. The permission set group assigned to the Agent User needs
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to grant access to the Product Replacement flow.
B. The permission set assigned to
the Agent User needs Read access
to the custom Product Replacement object.
C. The profile assigned to the
Agentforce Agent User needs AI
training permission to the custom
Product Replacement object.
12.
After a successful implementation C. Review and test standard and custom Agent topics
of Agentforce Sales Agent with
and actions for Service Center use cases.
sales users. Universal Containers
now aims to deploy it to the service team.Which key consideration should the Agentforce Specialist keep in mind for this deployment?
A. Assign the Agentforce for Service permission to the Service
Cloud users.
B. Assign the standard service
actions to Agentforce Service
Agent.
C. Review and test standard and
custom Agent topics and actions
for Service Center use cases.
13.
What is the primary function of
the reasoning engine in Agentforce?
A. Identifying agent topics and actions to respond to
user utterances
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A. Identifying agent topics and actions to respond to user utterances
B. Offering real-time natural language response during conversations
C. Generating record queries
based on conversation history
14.
Universal Containers implements B. Review the action Instructions to ensure they are
three custom actions to get three unique.
distinct types of sales summaries
for its users. Users are complaining that they are not getting the
right summary based on their utterances. What should the Agentforce Specialist investigate as the
root cause?
A. Review that the custom action
Is assigned to an Agent.
B. Review the action Instructions
to ensure they are unique.
C. Ensure the input and output
types are correctly chosen.
15.
What is the main purpose of
B. A tool that enables companies to create reusable
Prompt Builder?
prompts for large language models (LLMs), bringing
A. A tool for developers to use
generative AI responses to their flow of work
in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
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B. A tool that enables companies to create reusable prompts
for large language models (LLMs),
bringing generative AI responses
to their flow of work
C. A tool within Salesforce offering
real-time Al-powered suggestions
and guidance to users, Improving
productivity and decision-making.
16.
Universal Containers is consider- C. Masked data and toxicity score
ing leveraging the Einstein Trust
Layer in conjunction with Einstein Data Masking
Generative AI Audit Data.Which Sensitive data is detected and masked before sending
audit data is available using the the prompt to the LLM.
Data masking supports multiple regions and lanEinstein Trust Layer?
A. Response accuracy and offen- guages.
You can select what must and must not be masked.
siveness score
warning icon
B. Hallucination score and bias
Toxicity Scoring
score
C. Masked data and toxicity score Einstein Trust Layer scores content on toxicity.
Toxicity scores are logged and stored in Data Cloud as
part of the audit tra
17.
An Agentforce Specialist needs
B. Create a flow to retrieve the opportunity information.
to create a prompt template to
flow is needed to only retrieve the last 3 and not all
fill a custom field named Latest Opportunities Summary on
the Account object with information from the three most recently opened opportunities. How
should the Agentforce Specialist
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gather the necessary data for the
prompt template?
A. Select the latest Opportunities
related list as a merge field.
B. Create a flow to retrieve the opportunity information.
C. Select the Account Opportunity
object as a resource when creating the prompt template.
18.
Universal Containers wants to re- A. Einstein Reply Recommendations and Case Classificaduce overall customer support
tion
handling time by minimizing the
time spent typing routine answers Case Classification suggests values for relevant fields on
the case object
for common questions in-chat,
and reducing the post-chat analysis by suggesting values for
case fields. Which combination of
Agentforce for Service features
enables this effort?
A. Einstein Reply Recommendations and Case Classification
B. Einstein Reply Recommendations and Case Summaries
C. Einstein Service Replies and
Work Summaries
19.
Universal Containers wants its AI B. It automates the ingestion, Indexing of data, and
agent to answer customer ques- creates a default retriever to be used in prompts and
tions with precise and up-to-date agents for grounding with relevant information.
information. How does an Agentforce Data Library simplify and en10 / 52
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able this?
A. It automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud
for precision keyword search retrieval to ground prompts and
agents with relevant information.
B. It automates the ingestion, Indexing of data, and creates a
default retriever to be used in
prompts and agents for grounding with relevant information.
C. It automates the ingestion
and optical character recognition
(OCR) processing of any PDF, and
indexes them to enable regular
SQL query retrieval t
20.
An Agentforce Agent has been de- C. Deploy flows, Apex, and all agent-related items using
veloped with multiple topics and either change sets or the Salesforce CLI/Metadata API.
Agent Actions that use flows and
Apex.Which options are available
for deploying these to production?
A. Deploy the flows and Apex using normal deployment tools and
manually create the agent-related
items in production.
B. Use only change sets because
the Salesforce CLI does not currently support the deployment of
agent- related metadata.
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C. Deploy flows, Apex, and all
agent-related items using either
change sets or the Salesforce
CLI/Metadata API.
21.
Universal Containers tests out a A. The user does not have permission to access the fields.
new Einstein Generative AI feature for its sales team to create
personalized and contextualized
emails for its customers. Sometimes, users find that the draft
email contains placeholders for
attributes that could have been
derived from the recipient's contact record. What is the most likely explanation for why the draft
email shows these placeholders?
A. The user does not have permission to access the fields.
B. The user's locale language is
not supported by Prompt Builder.
C. The user does not have Einstein
Sales Emails permission assigned.
22.
Universal Containers plans to
A. Creating a draft of a support bulletin post for new
enhance the customer supproduct patches
port team's productivity using
AI.Which specific use case necessitates the use of Prompt Builder?
A. Creating a draft of a support bulletin post for new product
patches
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B. Creating an Al-generated customer support agent performance score
C. Estimating support ticket volume based on historical data and
seasonal trends
23.
24.
Universal Containers needs to
provide insights on the usability of Agents to drive adoption
in the organization.What should
the Agentforce Specialist recommend?
A. Agent Analytics
B. Agentforce Analytics
C. Agent Studio Analytics
B. Agentforce Analytics
Agentforce Analytics uses Data Cloud data to help you
gain insights into how your agents are performing. The
data in the customizable dashboard and reports can
help you determine whether you want to change anything to drive adoption or adjust topics and actions to
improve user satisfaction.
Universal Containers is very con- C. Enable audit trail in the Einstein Trust Layer.
cerned about security compliance
You can now track the usage of generative AI in your
and wants to understand:
Which prompt text is sent to the Salesforce org. The audit trail along with feedback data
is stored in Data Cloud. Use this data to see how the
large language model (LLM)
Einstein Trust Layer protects your company's sensitive
* How it is masked
data from exposure to an external LLM. You can also use
* The masked response
What should the AI Specialist rec- it to verify the safety of the generated response.
ommend?
A. Ingest the Einstein Shield Event
logs into CRM Analytics.
B. Review the debug logs of the
running user.
C. Enable audit trail in the Einstein
Trust Layer.
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25.
Universal Containers is planning C. Standard email draft with Einstein and choose stana marketing email about products dard email template
that most closely match a customer's expressed interests.What
should An Agentforce recommend to generate this email?
A. Standard email marketing template using Apex or flows for
matching interest in products
B. Custom sales email template
which is grounded with interest
and product information
C. Standard email draft with Einstein and choose standard email
template
26.
An Agentforce Specialist is tasked C. User Utterances dashboard.
with analyzing Agent interactions,
looking into user inputs, requests, Utterance Analysis gathers user inputs, requests, and
and queries to identify patterns queries. It then breaks that data down into reports so
and trends. What functionality al- you can see how your agent or copilot is performing ...
lows the Agentforce Specialist to
achieve this?
A. Agent Event Logs dashboard.
B. AI Audit and Feedback Data
dashboard.
C. User Utterances dashboard.
27.
Universal Containers (UC) wants A. Set up an Agentforce Data Library for AI retrieval of
to implement an AI-powered cus- policy documents.
tomer service agent that can:
Retrieve proprietary policy docu14 / 52
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ments that are stored as PDFs.
Ensure responses are grounded in approved company data,
not generic LLM knowledge.What
should UC do first?
A. Set up an Agentforce Data Library for AI retrieval of policy documents.
B. Expand the AI agent's scope to
search all Salesforce records.
C. Add the files to the content, and
then select the data library option.
28.
An Agentforce Specialist is creat- C. Flows
ing a custom action in Agentforce.
Which option is available for the
Agentforce Specialist to choose
for the custom Agent action?
A. Apex Trigger
B. SOQL
C. Flows
29.
The sales team at a hotel resort C. Prompt Builder
would like to generate a guest
summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest
profile. They want the summary to
be available only on the contact
record page. Which AI capability
should the team use?
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A. Model Builder
B. Agent Builder
C. Prompt Builder
30.
Universal Containers' current AI B. Configure data masking in the Einstein Trust Layer
data masking rules do not align setup.
with organizational privacy and
security policies and requirements.What should An Agentforce
recommend to resolve the issue?
A. Enable data masking for sandbox refreshes.
B. Configure data masking in the
Einstein Trust Layer setup.
C. Add new data masking rules in
LLM setup.
31.
A Salesforce Agentforce Special- A. Monitor and refine the template based on user feedist is reviewing the feedback from back.
a customer about the ineffectiveness of the prompt template.What To address customer feedback about an ineffective
should the Agentforce Specialist prompt template, a Salesforce Agentforce Specialist
should review the template, refine it based on the feeddo to ensure the prompt temback, test the revised template, and gather further feedplate's effectiveness?
A. Monitor and refine the template back to ensure it generates the desired responses.
based on user feedback.
B. Use the Prompt Builder Scorecard to help monitor.
C. Periodically change the templates grounding object.
32.
B. Turn on Einstein Generative AI.
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Northern Trail Outfitters (NTO)
Note Before you can set up the Einstein Trust Layer, you
wants to configure Einstein Trust must enable Einstein Generative AI and configure Data
Layer in its production org but
Cloud in your org. Data Cloud is required to ensure that
is unable to see the option on
the Einstein Trust Layer functions correctly and protects
the Setup page.After provisioning your data. For more support, contact your Salesforce
Data Cloud, which step must an Al Account Executive (AE).
Specialist take to make this option
available to NTO?
A. Turn on Agent.
B. Turn on Einstein Generative AI.
C. Turn on Prompt Builder.
33.
What is the main benefit of using B. It provides a structured, searchable repository of apa Knowledge article in an Agent- proved documents so the agent can retrieve reliable
force Data Library?
information for each inquiry..
A. Only the retriever for Knowledge articles allows for agents to The primary benefit of using Knowledge articles in an
access Knowledge from both in- Agentforce Data Library is to improve the accuracy, personalization, and trust in AI agents' responses by providside the platform and on a cusing them with a structured, indexed knowledge base to
tomer's website.
B. It provides a structured, search- draw from.
able repository of approved documents so the agent can retrieve
reliable information for each inquiry..
C. The retriever for Knowledge articles has better accuracy and performance than the default retriever.
34.
What is an appropriate use case
for leveraging Agentforce Sales
A. Enable a sates team to use natural language to invoke
defined sales tasks grounded in relevant data and be
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Agent in a sales context?
able to ensure company policies are applied. conversaA. Enable a sates team to use nat- tionally and in the now or work.
ural language to invoke defined
sales tasks grounded in relevant
data and be able to ensure company policies are applied. conversationally and in the now or work.
B. Enable a sales team by providing them with an interactive
step-by-step guide based on business rules to ensure accurate data
entry into Salesforce and help
close deals fatter.
C. Instantly review and read incoming messages or emails that
are then logged to the correct
opportunity, contact, and account
records to provide a full view of
customer interactions and communications.
35.
How does the AI Retriever func- A. It performs contextual searches over an indexed
tion within Data Cloud?
repository to quickly fetch the most relevant documents,
A. It performs contextual search- enabling grounding AI responses with trustworthy, veres over an indexed repository to ifiable information.
quickly fetch the most relevant
documents, enabling grounding
AI responses with trustworthy,
verifiable information.
B. It monitors and aggregates
data quality metrics across various data pipelines to ensure only
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high- integrity data is used for
strategic decision-making.
C. It automatically extracts and
reformats raw data from diverse sources into standardized
datasets for use in historical trend
analysis and forecasting.
36.
In Model Playground, which
A. Temperature, Frequency Penalty, Presence Penalty
hyperparameters of an existingSalesforce-enabled founda- In Advanced Settings, define the hyperparameters that
tional model can An Agentforce control your model's learning process.These values are
important for training and influencing prompt responschange?
A. Temperature, Frequency Penal- es.
Temperature
ty, Presence Penalty
B. Temperature, Top-k sampling, Determines the creativity of a response with a value from
0 through 2. A lower value generates more consistent
Presence Penalty
C. Temperature, Frequency Penal- responses. A higher value (such as 0.7-0.9) generates
more random responses. Specify a value based on how
ty, Output Tokens
coherent or creative you want the generated text to be.
Only Anthropic models have this setting available for
testing.
Frequency Penalty
Discourages frequent use of the same tokens (words,
phrases, or code) in a response. Specify a value from
-2.0 through 2.0. To reduce repetition in the generated
text, use a higher value.
Presence Penalty
Encourages the use of different tokens in a response.
Specify a value from -2.0 through 2.0. To include tokens
that haven't been used in the generated text, use a
higher value.
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37.
Universal Containers wants to al- B. Create a custom copilot action which calls a flow.
low its service agents to query the
current fulfillment status of an order with natural language. There
is an existing auto launched flow
to query the information from Oracle ERP, which is the system of
record for the order fulfillment
process.How should An Agentforce apply the power of conversational AI to this use case?
A. Create a Flex prompt template
in Prompt Builder.
B. Create a custom copilot action
which calls a flow.
C. Configure the Integration Flow
Standard Action in Agent.
38.
An Al Specialist is tasked with cre- B. Use merge fields to reference the default related list
ating a prompt template for a
of opportunities.
sales team. The template needs to
generate a summary of all related opportunities for a given Account.Which grounding technique
should the Al Specialist use to include data from the related list of
opportunities in the prompt template?
A. Use the merge fields to reference a custom related list of opportunities.
B. Use merge fields to reference
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the default related list of opportunities.
C. Use formula fields to reference
the Einstein related list of opportunities.
39.
Universal Containers (UC) is using C. The response is the most toxic.
Einstein Generative AI to generate
an account summary. UC aims to A toxicity score value from 0 to 1. A higher score means
ensure the content is safe and in- the response is more likely to be toxic.
clusive, utilizing the Einstein Trust
Layer's toxicity scoring to assess
the content's safety level.In the
score of 1 indicate?
A. The response is the least toxic Einstein Generative AI Toxicity
Scoring system, what does a toxicity category.
B. The response is not toxic.
C. The response is the most toxic.
40.
In addition to Recipient and
Sender, which object should An
Agentforce utilize for inserting
merge fields into a Sales email
template prompt?
A. Recipient Opportunities
B. Recipient Account
C. User Organization
41.
C. User Organization
Sales email prompt templates can have merge fields
corresponding to these objects.
Recipient (the contact or lead)
Sender (the user)
Current Organization (the Sender's Organization)
Universal Containers (UC) current- A. Agentforce SDR only works with the standard Lead
ly tracks Leads with a custom ob- object.
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ject. UC is preparing to implement
the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?
A. Agentforce SDR only works with
the standard Lead object.
B. Agentforce SDR only works on
Opportunities.
C. Agentforce SDR only supports
custom objects associated with
Accounts.
42.
An account manager is preparA. Sales Summaries
ing for an upcoming customer call
and wishes to get a snapshot of With Einstein Sales Summaries, sales reps save time
preparing for meetings and calls with AI-generated
key data points from accounts,
contacts, leads, and opportunities summaries of opportunities, accounts, contacts, and
in Salesforce.Which feature pro- leads.
vides this?
A. Sales Summaries
B. Sales Insight Summary
C. Work Summaries
43.
Universal Containers (UC) is imple- C. Collect and analyze browsing data.
menting generative AI and wants
to leverage a prompt template to
provide responses to customers
that gives personalized product
recommendations to website visitors based on their browsing history.Which initial step should UC
take to ensure the chatbot can de22 / 52
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liver accurate recommendations'
A. Design universal product recommendations.
B. Write a response scrip for the
chatbot.
C. Collect and analyze browsing
data.
44.
What is the role of the large
B. Identify the best matching topic and actions and corlanguage model (LLM) in under- rect order of execution.
standing intent and executing an
Agent Action?
A. Find similar requested topics
and provide the actions that need
to be executed.
B. Identify the best matching topic
and actions and correct order of
execution.
C. Determine a user's topic access
and sort actions by priority to be
executed.
45.
Universal Containers (UC) wants B. Einstein Service Replies for Email
to offer personalized service experiences and reduce agent han- Service Replies for Email generates an email response
based on knowledge articles relevant to your case. Simdling time with Al-generated
ply draft, edit, and send emails from the Case page in
email responses, grounded in
Knowledge base.Which AI capabil- the Lightning Service Console.
ity should UC use?
A. Einstein Email Replies
B. Einstein Service Replies for
Email
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C. Einstein Generative Service
Replies for Email
46.
A support team handles a high
B. Einstein Reply Recommendations
volume of chat interactions and
needs a solution to provide
quick, relevant responses to customer inquiries.Responses must
be grounded in the organization's
knowledge base to maintain consistency and accuracy.Which feature in Einstein for Service should
the support team use?
A. Einstein Service Replies
B. Einstein Reply Recommendations
C. Einstein Knowledge Recommendations
47.
Universal Containers (UC) is
B. Create a custom retriever in Einstein Studio, and apply
rolling out an AI-powered support filters for publication date and product line.
assistant to help customer service
agents quickly retrieve relevant Search indexes are often designed for general usage,
troubleshooting steps and policy such as indexing an entire knowledgebase. Custom reguidelines. The assistant relies on trievers are often designed to apply the multi-purpose
a search index in Data Cloud that search index to a particular use case. For example, recontains product manuals, poli- trievers can return content that is filtered based on a
cy documents, and past case res- category of articles, the most recent information (such
olutions. During testing, UC no- as the last 90 days), a geographical region, and so on.
tices that agents are receiving too Custom retrievers enable you to configure filters that
many irrelevant results from old- increase the relevancy of the retrieved content for a given
er product versions that no longer use case. Specify filters that narrow the search focus
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apply.How should UC address this to more relevant data. The search index defines which
fields you can use for filtering. You can use a custom
issue?
A. Modify the search index to only retriever to configure the data returned to the prompt,
store documents from the last
including which fields to return and how many results.
year and remove older records.
B. Create a custom retriever in Einstein Studio, and apply filters for
publication date and product line.
C. Use the default retriever, as it
already searches the entire search
index and provides broad coverage.
48.
An Agentforce turned on Einstein B. The Prompt Template Manager permission set was
Generative AI in Setup. Now, the not assigned correctly.
Agentforce Specialist would like to
create custom prompt templates
in Prompt Builder. However, they
cannot access Prompt Builder in
the Setup menu.What is causing
the problem?
A. The Prompt Template User permission set was not assigned correctly.
B. The Prompt Template Manager
permission set was not assigned
correctly.
C. The large language model
(LLM) was not configured correctly
in Data Cloud.
49.
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What is best practice when refin- A. Provide examples of user messages that are expected
ing Agent custom action instruc- to trigger the action.
tions?
A. Provide examples of user mes- When refining Agent custom action instructions, priorsages that are expected to trigger itize clarity, specificity, and context by using clear language, breaking down complex tasks, providing examthe action.
ples, and testing thoroughly to ensure the agent underB. Use consistent introductory
phrases and verbs across multiple stands the desired outcome and performs as expected.
action instructions.
C. Specify the persona who will request the action.
50.
Which object stores the conversa- B. Messaging Session
tion transcript between the cusIn Salesforce, the Messaging Session object stores the
tomer and the agent?
conversation transcript between the customer and the
A. Messaging End User
agent, including timestamps, messages, and interacB. Messaging Session
tions.
C. Case
51.
Universal Containers wants to in- B. Apex code can be used to return a JSON formatted
corporate CRM data as well-for- merge field.
matted JSON in a prompt to a
large language model (LLM).What Some Sample Prompts
is an important consideration for Write an Apex method that accepts a list of sObjects and
a field name and returns a set of non-null field values.
this requirement?
A. "CRM data to JSON" checkbox Create an @InvocableMethod that serializes an input list
must be selected when creating a of SObjects and returns JSON.
prompt template.
You can use an Apex merge field in a prompt template to
B. Apex code can be used to return
return data from a SOQL query or to return data from an
a JSON formatted merge field.
external API. Apex is also effective if you want to generate
C. JSON format should be enabled
well-formatted JSON or do programmatic data filtering.
in Prompt Builder Settings.
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52.
Before activating a custom copi- C. Agent Builder
lot action, an AI Specialist would
like is to understand multiple
real-world user utterances to ensure the action being selected appropriately.Which tool should the
AI Specialist recommend?
A. Model Playground
B. Agent
C. Agent Builder
53.
Universal Containers (UC) wants A. Enable Einstein Conversation Insights, connect a
to enable its sales team to get in- recording provider, assign permission sets, and cussights into product and competi- tomize insights with up to 25 products.
tor names mentioned during calls.
How should UC meet this require- Connect Zoom Meetings, Google Meet, or Microsoft
Teams to use Einstein Conversation Insights with your
ment?
A. Enable Einstein Conversation video calls.
Insights, connect a recording
provider, assign permission sets,
and customize insights with up to
25 products.
B. Enable Einstein Conversation
Insights, assign permission sets,
define recording managers, and
customize insights with up to 50
competitor names.
C. Enable Einstein Conversation
Insights, enable sales recording,
assign permission sets, and customize insights with up to 50 products.
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54.
A sales rep at Universal Containers A. Call Summary
is extremely busy and sometimes
will have very long sales calls on
voice and video calls and might
miss key details. They are just
starting to adopt new generative
AI features.Which Einstein Generative AI feature should An Agentforce recommend to help the rep
get the details they might have
missed during a conversation?
A. Call Summary
B. Call Explorer
C. Sales Summary
55.
Universal Containers deploys a
C. The Agentforce Service Agent user was not given the
new Agentforce Service Agent into Allow View Knowledge permission set.
the company's website but is getting feedback that the Agentforce The action respects permissions and sharing settings.
Service Agent is not providing an- When generating responses, the action only uses knowlswers to customer questions that edge articles the requesting user can access.
are found in the company's Salesforce Knowledge articles. What is
the likely issue?
A. The Agentforce Service Agent
user is not assigned the correct
Agent Type License.
B. The Agentforce Service Agent
user needs to be created under
the standard Agent Knowledge
profile.
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C. The Agentforce Service Agent
user was not given the Allow View
Knowledge permission set.
56.
Universal Containers (UC) recent- B. The data being used for grounding is incorrect or
ly rolled out Einstein Generative incomplete.
AI capabilities and has created
a custom prompt to summarize
case records. Users have reported
that the case summaries generated are not returning the appropriate information. What is a possible
explanation for the poor prompt
performance?
A. The prompt template version
is incompatible with the chosen
LLM.
B. The data being used for
grounding is incorrect or incomplete.
C. The Einstein Trust Layer is incorrectly configured.
57.
A Salesforce Administrator wants C. Create a Sales Email prompt template type.
to generate personalized, targetSales Email Prompt Template
ed emails that incorporate cusWant to connect with customers using emails that levertomer interaction data. The admin wants to leverage large lan- age your customer relationship history and insights? To
guage models (LLMs) to write the generate personalized, targeted emails at scale, design
emails, and wants to reuse tem- a sales email prompt template. Because you can reuse
plates for different products and your template for different products and customers, getcustomers.
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Which solution approach should ting an LLM to write your emails saves you time and
the admin leverage?
makes email workflows easier.
A. Use sales Email standard templates
B. Create a field Generation
prompt template type
C. Create a Sales Email prompt
template type.
58.
trying to set up a new Field Gener- C. They forgot to edit the Lightning page layout and
ation prompt template. They take associate the field to a prompt template
the following steps.
1. Create a new Field Generation
prompt template.
2. Choose Case as the object type.
3. Select the custom field
AI_Analysis_c as the target field.
After creating the prompt template, the AI Specialist saves, tests,
and activates it. However, when
they go to a case record, the AI
Analysis field does not show the
(Sparkle) icon on the Edit pencil.
When the AI Specialist was editing
the field, it was behaving as a normal field.
Which critical step did the AI Specialist miss?
A. They forgot to reactivate the
Lightning page layout for the Case
object after activating their Field
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Generation prompt template.
B. They forgot that the Case Object is not supported for Add
generation as Feinstein Service
Replies should be used instead.
C. They forgot to edit the Lightning page layout and associate
the field to a prompt template
59.
Universal Containers (UC) wants A. Service Replies
to use Generative AI Salesforce
functionality to reduce Service
Agent handling time by providing
recommended replies based on
the existing Knowledge articles.
On which AI capability should UC
train the service agents?
A. Service Replies
B. Case Replies
C. Knowledge Replies
60.
An Agentforce at Universal Con- A. Surround them with triple quotes (""").
tainers is working on a prompt
template to generate personalized emails for product demonstration requests from customers.
It is important for the Al-generated email to adhere strictly
to the guidelines, using only associated opportunity information,
and to encourage the recipient
to take the desired action.How
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should the Agentforce Specialist
include these instructions on a
new line in the prompt template?
A. Surround them with triple
quotes (""").
B. Make sure merged fields are defined.
C. Use curly brackets {} to encapsulate instructions.
61.
What is the primary function of
C. Identifying copilot actions to respond to user utterthe planner service in the Agent ances
system?
In an agent system, the planner service's primary funcA. Generating record queries
tion is to identify and orchestrate the actions (or tasks)
based on conversation history
an agent should take in response to a user's input or
B. Offering real-time language
translation during conversations goal, essentially creating a plan to achieve a desired
C. Identifying copilot actions to re- outcome.
spond to user utterances
62.
A service agent is looking at a cus- A. Execute tasks based on available actions, answering
tom object that stores travel in- questions using information from accessible Knowledge
formation. They recently received articles.
a weather alert and now need to
cancel flights for the customers
that are related with this itinerary. The service agent needs to review the Knowledge articles about
canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish
this?
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A. Execute tasks based on available actions, answering questions
using information from accessible
Knowledge articles.
B. Invoke a flow which makes a call
to external data to create a Knowledge article.
C. Generate a Knowledge article
based off the prompts that the
agent enters to create steps to
cancel flights.
63.
Universal Containers (UC) plans B. Ask it to role-play as a character in the prompt temto implement prompt templates plate to provide more context to the LLM.
that utilize the standard foundation models.What should UC consider when building prompt templates in Prompt Builder?
A. Include multiple-choice questions within the prompt to test the
LLM's understanding of the context.
B. Ask it to role-play as a character
in the prompt template to provide
more context to the LLM.
C. Train LLM with data using different writing styles including word
choice, intensifiers, emojis, and
punctuation.
64.
Universal Containers recently
C. Assign the Run Flows permission to the Agentforce
added a custom flow for process- Agent user.
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ing returns and created a new
Agent Action.Which action should
the company take to ensure the
Agentforce Service Agent can run
this new flow as part of the new
Agent Action?
A. Recreate the flow using the
Agentforce agent user.
B. Assign the Manage Users permission to the Agentforce Agent
user.
C. Assign the Run Flows permission to the Agentforce Agent user.
65.
An Agentforce is setting up a
B. Prompt Template Manager for creating templates and
new org and needs to enPrompt Template User for executing templates
sure that users can create and
execute prompt templates.The
Agentforce Specialist is unsure
which roles are necessary for
these tasks.Which permission sets
should the Agentforce Specialist
assign to users who need to create
and execute prompt templates?
A. Prompt Template Manager
for creating templates and Data
Cloud Admin for executing templates
B. Prompt Template Manager for
creating templates and Prompt
Template User for executing templates
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C. Data Cloud Admin for creating
templates and Prompt Template
User for executing templates
66.
Which feature in the Einstein Trust C. Prompt Defense
Layer helps to minimize the risks
of jailbreaking and prompt injec- Prompt Defense
To help decrease the likelihood of the LLM generating
tion attacks?
something unintended or harmful, Prompt Builder and
A. Secure Data Retrieval and
Prompt Template Connect API use system policies. SysGrounding
tem policies are a set of instructions to the LLM for how
B. Data Masking
to behave in a certain manner to build trust with users.
C. Prompt Defense
For example, we can instruct the LLM to not address
content or generate answers that it doesn't have information about. System policies are one way to defend
against jailbreaking and prompt injection attacks.
67.
An Agentforce at Universal Con- A. Use a prompt template grounded on CRH and Data
tainers (UC) is building with
Cloud data using standard foundation model.
no-code tools only. They have
many small accounts that are only
touched periodically by a specialized sales team, and UC wants
to maximize the sales operations
team's time. UC wants to help
prep the sales team for the calls
by summarizing past purchases,
interests in products shown by the
Contact captured via Data Cloud,
and a recap of past email and
phone conversations for which
there are transcripts.Which ap35 / 52
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proach should the Agentforce
Specialist recommend to achieve
this use case?
A. Use a prompt template grounded on CRH and Data Cloud data
using standard foundation model.
B. Fine-Tune the standard foundational model due to the complexity of the data.
C. Deploy UC's own custom foundational model on this data first.
68.
Universal Containers (UC) needs B. Service Replies
to improve the agent productivity in replying to customer
chats.Which generative AI feature
should help UC address this issue?
A. Case Summaries
B. Service Replies
C. Case Escalation
69.
Universal Containers recently
C. Run Agent Analytics.
launched a pilot program to integrate conversational AI into its
CRM business operations with
Agentforce Agents. How should
the Agentforce Specialist monitor
Agents' usability and the assignment of actions?
A. Run a report on the Platform
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Debug Logs.
B. Query the Agent log data using
the Metadata API.
C. Run Agent Analytics.
70.
Universal Containers, dealing with C. Issue and Revolution
a high volume of chat inquiries,
implements Einstein Work Sum- Save service reps time and deliver more efficient and
maries to boost productivity.After productive service experiences with AI-generated conan agent-customer conversation, versation and case summaries. At the end of a converwhich additional information does sation between a service rep and a customer, or with a
Einstein generate and fill, apart single click from the Case page, Einstein predicts and fills
a summary, issue, and resolution. Reps can then review,
from the "summary"'
A. Sentiment Analysis and Emo- edit, and save these summaries.
tion Detection
B. Draft Survey Request Email
C. Issue and Revolution
71.
An Al Specialist is tasked with con- B. Add the fine-tuned LLM in Einstein Studio Model
figuring a generative model to
Builder.
create personalized sales emails
using customer data stored in
Salesforce. The AI Specialist has
already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data
privacy are critical concerns for
the client.How should the Agentforce Specialist integrate the custom LLM into Salesforce?
A. Create an application of the custom LLM and embed it in Sales
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Cloud via iFrame.
B. Add the fine-tuned LLM in Einstein Studio Model Builder.
C. Enable model endpoint on OpenAl and make callouts to the model to generate emails.
72.
A Universal Containers adminis- B. Salesforce Knowledge is not enabled in the organizatrator is setting up Einstein Data tion; without Salesforce Knowledge enabled, the KnowlLibraries. After creating a new li- edge-based data source option will not be available in
brary, the administrator notices Einstein Data Libraries.
that only the file upload option
is available; there is no option to Before using data libraries, you must have:
configure the library using a Sales- Data Cloud enabled.
force Knowledge base.What is the To set up Agentforce Data Libraries, you must have Data
Cloud admin permissions.
most likely cause of this Issue?
A. The current Salesforce org
If Salesforce Knowledge articles are missing from your
lacks the necessary Einstein for
Einstein Data Library, ensure you have an active KnowlService permissions that support
edge base with at least 10 published articles, set up Einthe Knowledge-based Data Listein generative AI and Data Cloud, and that the correct
brary option, so only the file updata streams are configured to ingest Knowledge data.
load option is presented.
B. Salesforce Knowledge is not enabled in the organization; without
Salesforce Knowledge enabled,
the Knowledge-based data source
option will not be available in Einstein Data Libraries.
C. The administrator is not using
Lightning Experience, which is required to display all data source
options, Including the Knowledge
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base option, when configuring
Einstein Data Libraries.
73.
Universal Containers (UC) users C. Verify the retriever's filter criteria and data source
are complaining that agent anconnection.
swers are not satisfactory. The
agent is using PDF files as a knowl- Why Not the Other Options?
edge source.How should UC trou- A. Analyze the data mapping between source fields and
Data Cloud object fields.
bleshoot this issue?
A. Analyze the data mapping be- Incorrect because data mapping issues primarily affect structured CRM data, not PDF-based knowledge
tween source fields and Data
sources.
Cloud object fields.
B. Check that the agent has the The issue likely stems from retrieval settings, not field
PDF file field permission access for mapping.B. Check that the agent has the PDF file field
permission access for the data library.Incorrect bethe data library.
C. Verify the retriever's filter crite- cause permission access issues would prevent AI from
ria and data source connection. accessing PDFs entirely rather than causing poor response quality.AI can still generate responses, even if
they are inaccurate, which means the issue lies in retriever settings, not permissions.Agentforce Specialist
References:Salesforce AI Specialist Material details how
retriever filters and data sources impact AI-generated
answers.Salesforce Certification Guide mentions the importance of verifying retriever configurations for accurate knowledge retrieval.
74.
What is a valid use case for Data A. Returning relevant data from the vector database to
Cloud retrievers?
augment a prompt.
A. Returning relevant data from
the vector database to augment a
prompt.
B. Grounding data from external
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websites to augment a prompt
with RAG.
C. Modifying and updating data
within the source systems connected to Data Cloud.
75.
Universal Containers (UC) is usB. Service AI Grounding only supports String and Text
ing standard Service AI Ground- Area type fields.
ing. UC created a custom rich text
Service AI Grounding only supports String and Text Area
field to be used with Service AI
Grounding.What should UC con- type fields. sider when using standard Service https://help.salesforce.com/s/articleView?id=service.einstein_generative_ai_ground_knowlAI Grounding?
edge.htm&type=5
A. Service AI Grounding only
works with Case and Knowledge
Next, select the Knowledge or Case fields you want to use
objects.
for grounding. When you ground with Knowledge, EinB. Service AI Grounding only supstein uses information from your knowledge articles to
ports String and Text Area type
draft responses customized to your unique knowledge
fields.
base.
C. Service AI Grounding visibility
works m system mode.
76.
How should an organization use A. Utilize the audit trail that captures and stores all LLM
the Einstein Trust layer to audit, submitted prompts in Data Cloud.
track, and view masked data?
A. Utilize the audit trail that cap- Use generative AI audit data (also known as audit trail)
tures and stores all LLM submitted to track Einstein Trust Layer functionality such as data
masking and toxicity detection that help ensure the safeprompts in Data Cloud.
B. In Setup, use Prompt Builder to ty and accuracy of the generated response.
send a prompt to the LLM requesting for the masked data.
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up and export all user-generated
prompts.
77.
78.
Universal Containers wants to
leverage the Record Snapshots
grounding feature in a prompt
template. What preparations are
required?
A. Configure page layout of the
master record type.
B. Create a field set for all the
fields to be grounded.
C. Enable and configure dynamic
form for the object.
A. Configure page layout of the master record type.
Record Snapshots brings a new way to ground your
prompts, by automatically including data available on
the user's page layout for an object with one resource.
Instead of individually selecting multiple fields and related lists for an object, you can include relevant data for
grounding with one click.
Universal Containers (UC) wants C. Assign Data Categories to Knowledge articles, and deto limit an agent's access to
fine Data Category filters in the Agentforce Data Library.
Knowledge articles while deploying the"Answer Questions with
Knowledge" action. How should
UC achieve this?
A. Define scope instructions to the
agent specifying a list of allowed
article titles or IDs.
B. Update the Data Library Retriever to filter on a custom field on the
Knowledge article.
C. Assign Data Categories to
Knowledge articles, and define
Data Category filters in the Agentforce Data Library.
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79.
How does an Agent respond when A. With a preconfigured message, based on the action
it can't understand the request or type.
find any requested information?
A. With a preconfigured message, In Salesforce Agentforce, if an agent can't understand a
request or find the requested information, it's configbased on the action type.
B. With a general message asking ured to either ask for clarification or provide a system
the user to rephrase the request. error message, depending on the agent's configuration.
C. With a generated error message.
80.
Universal Containers' sales team A. Einstein Call Summaries
engages in numerous video sales
calls with prospects across the nation. Sales management wants an
easy way to understand key information such as deal terms or customer sentiments.Which Einstein
Generative AI feature should An
Agentforce recommend for this
request?
A. Einstein Call Summaries
B. Einstein Conversation Insights
C. Einstein Video KPI
81.
Universal Containers (UC) has re- C. Einstein Work Summaries
cently received an increased number of support cases. As a result,
UC has hired more customer support reps and has started to assign some of the ongoing cases
to newer reps.Which generative AI
solution should the new support
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reps use to understand the details
of a case without reading through
each case comment?
A. Agent
B. Einstein Sales Summaries
C. Einstein Work Summaries
82.
What is true of Agentforce Testing A. Running tests risks modifying CRM data in a producCenter?
tion environment.
A. Running tests risks modifying
CRM data in a production environment.
B. Running tests does not consume Einstein Requests.
C. Agentforce Testing Center can
only be used in a production environment.
83.
Universal Containers (UC) uses
B. Configure a custom retriever that includes a filter
a file upload-based data library
condition limiting retrieval to documents updated within
and custom prompt to support
a defined recent period, ensuring that only current conAI-driven training content. How- tent is used for AI responses.
ever, users report that the AI frequently returns outdated documents. Which corrective action
should UC implement to improve
content relevancy?
A. Switch the data library source
from file uploads to a Knowledge-based data library, because
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cency, ensuring current documents are returned.
B. Configure a custom retriever
that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current
content is used for AI responses.
C. Continue using the default retriever without filters, because periodic re-uploads will eventually
phase out outdated documents
without further configuration or
the need for custom retrievers.
84.
Which use case is best support- A. Bring together a conversational interface for interacted by Salesforce Agent's capabili- ing with AI for all Salesforce users, such as developers
ties?
and ecommerce retailers.
A. Bring together a conversational
interface for interacting with AI for
all Salesforce users, such as developers and ecommerce retailers.
B. Enable Salesforce admin users
to create and train custom large
language models (LLMs) using
CRM data.
C. Enable data scientists to train
predictive AI models with historical CRM data using built-in machine learning capabilities
85.
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An Agentforce has created a copi- A. In Copilot Builder within the Dynamic Panel, turn on
lot custom action using flow as
dynamic debugging to show the inputs and outputs.
the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs
troubleshooting.What should the
Agentforce Specialist do to identify the root cause of the problem?
A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and
outputs.
B. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
C. In Copilot Builder, verify the utterance entered by the user and
review session event logs for debug information.
86.
Universal Containers (UC) is track- B. Add the activity records as an enrichment related
ing web activities in Data Cloud for list to the Contact then pass the Contact into a prompt
a unified contact, and wants to use template workspace using related list grounding.
that in a prompt template to help
extract insights from the data.Assuming that the Contact object is
one of the objects associated with
the prompt template, what is a
valid way for DC to do this?
A. Call the prompt directly from
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Data Cloud with a web tracing activity included in the prompt definition.
B. Add the activity records as an
enrichment related list to the Contact then pass the Contact into a
prompt template workspace using related list grounding.
C. Create a prompt template that
takes a list of all Data Cloud activity records as input to pass to the
large language model (LLM).
87.
Universal Container (UC) has ef- C. Einstein for Flow
fectively utilized prompt templates to update summary fields
on Lightning record pages. An admin now wishes to incorporate
similar functionality into UC's automation process using Flow.How
can the admin get a response
from this prompt template from
within a flow to use as part of UC's
automation?
A. Invocable Apex
B. Flow Action
C. Einstein for Flow
88.
How does Secure Data Retrieval B. Retrieves Salesforce data based on the user's permisensure that only authorized users sions executing the prompt.
can access necessary Salesforce
data for dynamic grounding?
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A. Retrieves Salesforce data based
on the 'Run As" users permissions.
B. Retrieves Salesforce data based
on the user's permissions executing the prompt.
C. Retrieves Salesforces data
based on the Prompt template's
object permissions.
89.
Universal Containers (UC) needs B. Generation is grounded with existing conversation
to save agents time with AI-gen- context only.
erated case summaries. UC has
implemented the Work Summa- Save agents time with AI-generated case summaries,
ry feature.What does Einstein con- now generally available. Based on a Chat conversation
sider when generating a summa- between an agent and customer, Einstein predicts and
fills a summary, issue, and resolution. Agents can then
ry?
review, edit, and save these summaries.
A. Generation is grounded with
conversation context, Knowledge
articles, and cases.
B. Generation is grounded with existing conversation context only.
C. Generation is grounded with
conversation context and Knowledge articles.
90.
Universal Containers aims to
B. Populate an AI generated summary field for sales
streamline the sales team's daily contracts.
tasks by using AI.When considering these new workflows, which
improvement requires the use of
Prompt Builder?
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A. Populate an Al-generated
time-to close estimation to opportunities
B. Populate an AI generated summary field for sales contracts.
C. Populate an Al generated lead
score for new leads.
91.
Universal Containers has ground- C. The related list is not on the parent object's page
ed a prompt template with a re- layout.
lated list. During user acceptance
testing (UAT), users are not get- If you configure a related list in a prompt template and
ting the correct responses. What is a user doesn't have the related list on their parent object's page layout or Read permission on the associated
causing this issue?
object, no related list data is sent to the LLM.
A. The related list is Read Only.
B. The related list prompt template option is not enabled.
C. The related list is not on the
parent object's page layout.
92.
A sales manager needs to conB. Prompt Builder
tact leads at scale with hyper-relevant solutions and customized
communications in the most efficient manner possible. Which
Salesforce solution best suits this
need?
A. Einstein Sales Assistant
B. Prompt Builder
C. Einstein Lead follow-up
93.
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Universal Containers deployed
C. Sales rep users are missing the Use SDR Agent perthe new Agentforce Sales Devel- mission set.
opment Representative (SDR) Into
production, but sales reps are say- The Use Agentforce SDR Agent permission set allows
ing they can't find it. What is caus- human users to access and interact with Agentforce SDR.
This permission set includes this permission.
ing this issue?
A. Sales rep users profiles are
missing the Allow SDR Agent permission.
B. Sales rep users do not have access to the SDR Agent object.
C. Sales rep users are missing the
Use SDR Agent permission set.
94.
Universal Containers (UC) wants A. fine-tune the Einstein AI model with CBM data.
to improve the productivity of
its sales team with generative AI
technology.However, UC is concerned that public AI virtual assistants lack adequate company
data to general useful responses.Which solution should UC consider?
A. fine-tune the Einstein AI model
with CBM data.
B. Build Al model with Einstein discovery and deploy to sales users.
C. Enable Agentforce and deploy
to sales users.
95.
Universal Containers (UC) has a A. Service AI Grounding
mature Salesforce org with a lot of
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data in cases and Knowledge ar- After you enable Service AI Grounding, you can define
ticles. UC is concerned that there the knowledge and case fields you want Einstein to
are many legacy fields, with data ground on.
that might not be applicable for
Einstein AI to draft accurate email
responses.Which solution should
UC use to ensure Einstein AI can
draft responses from a defined
data source?
A. Service AI Grounding
B. Work Summaries
C. Service Replies
96.
Universal Containers (UC) is im- A. Storing this data requires Data Cloud to be proviplementing Einstein Generative AI sioned.
to improve customer insights and
interactions. UC needs audit and Data Collection and Storage in Data Cloud
feedback data to be accessible for When you turn on Einstein Generative AI and Feedback
reporting purposes.What is a con- Data Collection and Storage, data is stored in the default
sideration for this requirement? data space of your Data Cloud instance. You can access
A. Storing this data requires Data this data using Data Cloud reporting and through other
standard platform capabilities.
Cloud to be provisioned.
B. Storing this data requires a custom object for data to be configured.
C. Storing this data requires Salesforce big objects.
97.
For an Agentforce Data Library
B. Indexes the uploaded files into Data Cloud
that contains uploaded files, what
occurs once it is created and con- Once an Agentforce Data Library containing uploaded
files is created and configured, the uploaded files are
figured?
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A. Indexes the uploaded files in a indexed on Data Cloud, and a search index and retriever
location specified by the user
are automatically created, enabling Agentforce agents
B. Indexes the uploaded files into and Einstein Bots to access and query the data for genData Cloud
erating responses.
C. Indexes the uploaded files in
Salesforce File Storage
98.
Universal Containers (UC) is usC. Service AI Grounding only supports String and Text
ing standard Service AI Ground- Area type fields.
ing. UC created a custom rich text
field to be used with Service AI
Grounding.What should UC consider when using standard Service
AI Grounding?
A. Service AI Grounding only
works with Case and Knowledge
objects.
B. Service AI Grounding visibility
works m system mode.
C. Service AI Grounding only supports String and Text Area type
fields.
99.
A data scientist needs to view
B. Data Cloud Admin and Prompt Template Manager
and manage models in Einstein
Studio, and also needs to create prompt templates in Prompt
Builder. Which permission sets
should an Agentforce Specialist
assign to the data scientist?
A. Prompt Template Manager and
Prompt Template User
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B. Data Cloud Admin and Prompt
Template Manager
C. Prompt Template User and Data
Cloud Admin
100. Universal Containers is rolling
B. Creations or updates to the prompt templates are not
out a new generative AI initiarecorded in the Setup Audit Trail.
tive.Which Prompt Builder limitations should the Agentforce Spe- Audit Trail Isn't Supported
Creating or updating a prompt template isn't tracked in
cialist be aware of?
the Setup Audit Trail.
A. Rich text area fields are only
supported in Flex template types.
B. Creations or updates to the
prompt templates are not recorded in the Setup Audit Trail.
C. Custom objects are supported
only for Flex template types.
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