TESDA-OP-CO-05-F26
Rev.No.00-03/08/17
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
Pangasiwaan sa Edukasyong Teknikal at Pagpapaunlad ng Kasanayan
APPLICATION FORM
HSK
REFERENCE NUMBER :
Qual –
alpha code
YY
Region
Number Series
Province
Number Series
Assigned to AC
UNIQUE LEARNERS IDENTIFIER (ULI):
-
-
-
-
to be filled – out by the Processing Officer
Applicant’s Signature
Date of Application
Name of School/Training Center/Company:
Address:
Title of Assessment applied for:

HOUSEKEEPING NC II

Full Qualification

COC
Renewal
1. Client Type


TVET Graduating Student

TVET graduate

Industry worker

K-12
OFW
2. Profile
2.1. Name:
 SURNAME
 FIRSTNAME

NAME EXTENSION
(e.g. Jr., Sr.)
MIDDLE INITIAL
MIDDLE NAME
Mailing
2.2. Address:
Number, Street
City/Municipality
2.3. Mother’s Name
2.5. Sex
2.6. Civil Status
Barangay
District
Province
Region
2.7. Contact Number(s)
Zip Code
2.4. Father’s Name
2.8. Highest Educational
2.9. Employment Status
Attainment
 Male

Single
Tel:
 Elementary Graduate
 Casual
 Female

Married
Mobile:
 High School Graduate
 Job Order
 Widow/er
E-mail:
 TVET Graduate
 Probationary
 Separated
Fax:
 College Level
 Permanent
Others:
 College Graduate
 Others:
 Self – Employed
 OFW
2.10 Birth date (mm/dd/yy):
M
3. Work Experience
Name of Company
M
D
D
Y
Y
2.11 Birth place:
2.12 Age:
(National Qualification-related)
3.2.
3.3.
Position
Inclusive Dates
(For more information, please use separate sheet)
3.4.
Monthly
Salary
3.5.
Status of
Appointment
3.6
No. of Yrs.
Working Exp.
4. Other Training/Seminars Attended (National Qualification-related)
4.1.
Title
4.2.
Venue
4.3.
Inclusive Dates
4.4
No. of Hours
4.5
Conducted By
(For more information, please use separate sheet)
5. Licensure Examination(s) Passed
5.1.
Title
5.2.
5.3.
Year Taken Examination Venue
5.4.
Rating
5.5.
Remarks
5.6.
Expiry Date
6.4.
6.5.
6.6.
Certificate Number
Date of Issuance
Expiration Date
(For more information, please use separate sheet)
6. Competency Assessment(s) Passed
6.1.
6.2.
6.3
Qualification
Industry Sector
Level
Title
(For more information, , please use separate sheet)
ADMISSION SLIP
REFERENCE NUMBER:
HSK
Name of Applicant:
Mobile No:
Assessment Applied for: Housekeeping NC II
Official Receipt Number:
Date Issued:
To be accomplished by the Processing Officer
Name of Assessment Center:
Remarks:
Check submitted requirements:

Accomplished Self-Assessment Guide

Bring own Personal Protective Equipment
 Three (3) pieces colored passport size
pictures

Others. Pls. specify
Assessment Date:
Assessment Time: 8:00 AM
CONCEPCION B. RAMIREZ
Printed Name & Signature of Applicant
Printed Name & Signature of Processing Officer
Date:
Date:
Note: Please bring this Admission Slip on your assessment date.
TESDA-OP-QSO-13-F07
Rev. No. 00 03/01/17
Reference. No.
SELF-ASSESSMENT GUIDE
Qualification
HOUSEKEEPING NC II
Certificate of
PROVIDE VALET/BUTLER SERVICE
Competency 1:

Provide Valet/Butler Service
Certificate of

Deal with/Handle Intoxicated Guests
Competencies Covered
Instruction:

Read each of the questions in the left-hand column of the chart.

Place a check in the appropriate box opposite each question to indicate your
answer.
Can I?

Define role of valet in accordance with establishment
standards*

Prepare and delivers valet services

Record valet services

Enhance rapport establish and feelings of goodwill
between the guest and the establishment through
principles of good communication

Access and utilize knowledge of individual guests record to
provide personalized and quality valet service

Follow valet grooming and communication in accordance
with establishment standards

Set the guest luggage in a room in accordance with guest
instructions

Prepare and present guest clothes appropriately ready for
guest use

Clean shoes correctly as per guest instruction

Assess level of intoxication of guest in accordance with
industry procedure.

Offer assistance politely to intoxicated guest in line with
enterprise procedure.

Refer urgently difficult situation to immediate boss as per
enterprise regulations.
TRSHSK213-0919 ver. 1.00
Housekeeping NC II
YES
NO
1
TESDA-OP-QSO-13-F07
Rev. No. 00 03/01/17



Handle carefully the intoxicated guest lying on the floor by
not touching. instead watches him in line with enterprise
practice.*
Sought immediate assistance from hotel security personnel
for the situations that poses a threat to safety and security
according to enterprise procedure*
Analyze and apply procedures carefully and explain politely
to the guest the situation using appropriate communication
skills and in accordance with organizational policy.*

Deal with intoxicated persons and underage drinkers with
caution and care in compliance with legal regulations and in
line with industry practice.

Comply with legislative requirements as per alcoholic
regulations.
I agree to undertake assessment in the knowledge that information gathered will only be
used for professional development purposes and can only be accessed by concerned
assessment personnel and my manager/supervisor.
Date:
Candidate’s Name & Signature
Evaluated by:
Qualified for
Assessment
AC Manager
Date:
Not Yet Qualified for
Assessment
NOTE: *Critical Aspects of Competency
TRSHSK213-0919 ver. 1.00
Housekeeping NC II
2
TESDA-OP-QSO-13-F07
Rev. No. 00 03/01/17
Reference. No.
SELF-ASSESSMENT GUIDE
Qualification
HOUSEKEEPING NC II
Certificate of
Competency 2:
PROVIDE HOUSEKEEPING TO GUESTS
Certificate of
Competencies Covered



Provide Housekeeping Services To Guests
Clean and Prepare Rooms for Incoming Guests
Deal with/Handle Intoxicated Guests
Instruction:

Read each of the questions in the left-hand column of the chart.

Place a check in the appropriate box opposite each question to indicate your
answer.
Can I?

Accept and record guest/staff housekeeping requests and
service delivery in accordance to enterprise policies and
procedure.

Confirm and note details of requests made in accordance
with enterprise procedures

Made apology where a request has arisen from a delayed
delivery of service

Refer requests not related to housekeeping to appropriate
department.

Identify service/item obtained through liaison with other
staff in accordance with enterprise procedures

Locate and deliver required items to guest room in
accordance with enterprise procedures

Set up equipment in guest room in accordance with the
request of the guest

Remove from guest room requested items in accordance
with enterprise procedures.

Advise guest on services and items available through
housekeeping department

Advise guest on use of items delivered to guest room

Demonstrate to guest the proper use of delivered item to
the guest room

Liaise with other staff and department to provide support
services
TRSHSK213-0919 ver. 1.00
Housekeeping NC II
YES
NO
3
TESDA-OP-QSO-13-F07
Rev. No. 00 03/01/17

Select correct cleaning, supplies and equipment required
for servicing rooms and prepared for use

Identify accurately supplies for trolleys and selects or
orders in sufficient numbers in accordance with
establishment procedures

Safely load trolleys with adequate supplies in accordance
with establishment procedures

Identify correctly rooms requiring service based on
information supplied to housekeeping staff

Access rooms in accordance with the establishment’s
customer service and security procedures

Strip beds and mattresses, pillows and linen are check
for stains and damage rooms are check whether guests
left any valuables

Segregate immediately Items with stains and forward to
the Laundry Department for proper processing

Replace bed linens in accordance with establishment
standards and procedures

Clean rooms in correct order and with minimum disruption
to guests

Clean and check all furniture, fixtures and fittings in
accordance with establishment procedures and
hygiene/safety guidelines

Check, replenish or replace room supplies , in accordance
with establishment standards

Identify pests promptly and appropriate action is taken in
accordance with safety and establishment procedures

Check rooms for any defects and are accurately reported
in accordance with establishment procedures

Record damage items are in accordance with
establishment procedures

Report promptly any unusual or suspicious person, item or
occurrence in accordance with establishment procedures

Collect and store guest’s belongings left in vacated rooms
in accordance with lost and found establishment
procedures

Clean trolleys and equipment after use in accordance with
safety and establishment procedures

Store correctly all items in accordance with establishment
procedures
TRSHSK213-0919 ver. 1.00
Housekeeping NC II
4
TESDA-OP-QSO-13-F07
Rev. No. 00 03/01/17

Assess level of intoxication of guest in accordance with
industry procedure.

Offer assistance politely to intoxicated guest in line with
enterprise procedure.

Refer urgently difficult situation to immediate boss as per
enterprise regulations.

Handle carefully the intoxicated guest lying on the floor by
not touching. instead watches him in line with enterprise
practice.*
Sought immediate assistance from hotel security
personnel for the situations that poses a threat to safety
and security according to enterprise procedure*
Analyze and apply procedures carefully and explains
politely to the guest the situation using appropriate
communication skills and in accordance with
organizational policy.*



Deal with intoxicated persons and underage drinkers with
caution and care in compliance with legal regulations and
in line with industry practice.

Comply with legislative requirements as per alcoholic
regulations.
I agree to undertake assessment in the knowledge that information gathered will only be
used for professional development purposes and can only be accessed by concerned
assessment personnel and my manager/supervisor.
Date:
Candidate’s Name & Signature
Evaluated by:
JOHN ANSEL R. BARUEL
AC Manager
Date:
Qualified for
Assessment
Not Yet Qualified for
Assessment
NOTE: *Critical Aspects of Competency
TRSHSK213-0919 ver. 1.00
Housekeeping NC II
5
TESDA-OP-QSO-13-F07
Rev. No. 00 03/01/17
Reference. No.
SELF-ASSESSMENT GUIDE
Qualification
HOUSEKEEPING NC II
Certificate of
Competency 3:
Certificate of Competencies
Covered
CLEAN PUBLIC AREAS


Clean Public Areas, Facilities And Equipment
Deal with/Handle Intoxicated Guests
Instruction:

Read each of the questions in the left-hand column of the chart.

Place a check in the appropriate box opposite each question to indicate your answer.
Can I?
YES

Select equipment according to type of cleaning to be done

Check all equipment if clean and in safe working condition prior to use

Select and prepare suitable dry and wet cleaning agents and
chemicals in accordance with manufacturer’s and relevant
occupational health and safety requirements

Select and use protective clothing where necessary

Assess use furniture, fixtures, ceilings and walling materials

Select appropriate cleaning equipment and chemicals in
accordance with the type of material used

Apply cleaning technique on furniture and walling materials
in accordance with type of material used

Apply appropriate procedures in accordance with the technique

Clean and store equipment and chemicals properly in
accordance with manufacturer’s specifications and requirements

Prepare wet and dry areas for cleaning and hazards are identified
and assessed

Barricade or warning signs place in the work area as appropriate,
to reduce risk to colleagues and customers

Select and apply cleaning agents or chemicals on specific areas in
accordance with manufacturer’s recommendations, safety procedures
and establishment policies and procedures
TRSHSK213-0919 ver. 1.00
Housekeeping NC II
NO
6
TESDA-OP-QSO-13-F07
Rev. No. 00 03/01/17

Use safe equipment in accordance with manufacturer's
recommendations

Dispose off garbage and use chemicals in accordance with
hygiene, safety and environmental legislation requirements

Clean equipment after use in accordance with enterprise
requirements and manufacturer’s instructions

Carry out routine preventive maintenance or arranged in
accordance with enterprise procedures

Identify and report defects in accordance with
establishment procedures

Store equipment in the designated area and in a condition ready for
re-use.

Store and control chemicals in accordance with health and safety
requirements

Assess level of intoxication of guest in accordance with industry
procedure.

Offer assistance politely to intoxicated guest in line with enterprise
procedure.

Refer urgently difficult situation to immediate boss as per enterprise
regulations.

Handle carefully the intoxicated guest lying on the floor by not
touching. instead watches him in line with enterprise
practice.*

Sought immediate assistance from hotel security personnel for the
situations that poses a threat to safety
and security according to enterprise procedure*

Analyze and apply procedures carefully and explains politely to
the guest the situation using appropriate communication skills
and in accordance with
organizational policy.*

Deal with intoxicated persons and underage drinkers with caution
and care in compliance with legal regulations and in line with industry
practice.

Comply with legislative requirements as per alcoholic
regulations.
I agree to undertake assessment in the knowledge that information gathered will only be used for professional
development purposes and can only be accessed by concerned assessment personnel and my
manager/supervisor.
Date:
Candidate’s Name & Signature
Evaluated by:
JOHN ANSEL R. BARUEL
AC Manager
Date:
Qualified for
Assessment
Not Yet Qualified for
Assessment
NOTE: *Critical Aspects of Competency
TRSHSK213-0919 ver. 1.00
Housekeeping NC II
7
TESDA-OP-QSO-13-F07
Rev. No. 00 03/01/17
Reference. No.
SELF-ASSESSMENT GUIDE
Qualification
HOUSEKEEPING NC II
Certificate of
PROVIDE LAUNDRY SERVICE
Competency 4:

Laundry linen and guest clothes
Certificate of

Deal with/handle intoxicated guests
Competencies Covered
Instruction:

Read each of the questions in the left-hand column of the chart.

Place a check in the appropriate box opposite each question to indicate your
answer.
Can I?
YES

Pick up guest clothes in accordance with enterprise
requirements

Pick up In-house items in accordance with enterprise
requirements

Sort and count items correctly according to cleaning
process required and urgency of the item

Check for stains and treats items for laundering using the
correct process

Checks for possible valuables inside the pocket*

Select laundry methods in accordance with textile labeling
codes and based on fiber and fabric, dye fastness, degree
of soilage and washing instructions

Operate laundry equipment in accordance with
manufacturer’s instructions

Record any damage arising from the laundering process
and appropriate person(s) is/are notified in accordance
with establishment procedures

Use cleaning agents and chemicals in accordance with
manufacturer’s instructions and specific laundry equipment

Check items after the laundering process to ensure quality
cleaning

Complete correct pressing and finishing processes in
accordance with textile characteristics and client
requirements

Perform post cleaning laundry activity in accordance with
enterprise requirements
TRSHSK213-0919 ver. 1.00
Housekeeping NC II
NO
8
TESDA-OP-QSO-13-F07
Rev. No. 00 03/01/17

Check results of cleaning and appropriate additional action
is taken.

Process internal record and billing instructions in
accordance with enterprise procedures

Produce necessary internal laundry reports

Deliver guest clothes in accordance with enterprise
requirements

Deliver in-house items in accordance with enterprise
requirements

Assess level of intoxication of guest in accordance with
industry procedure.

Offer assistance politely to intoxicated guest in line with
enterprise procedure.

Refer urgently difficult situation to immediate boss as per
enterprise regulations.

Handle carefully the intoxicated guest lying on the floor by
not touching. instead watches him in line with enterprise
practice.*
Sought immediate assistance from hotel security
personnel for the situations that posing a threat to safety
and security according to enterprise procedure*
Analyze and apply procedures carefully and explains
politely to the guest the situation using appropriate
communication skills and in accordance with
organizational policy.*



Deal with intoxicated persons and underage drinkers with
caution and care in compliance with legal regulations and
in line with industry practice.

Comply with legislative requirements as per alcoholic
regulations.
I agree to undertake assessment in the knowledge that information gathered will only be
used for professional development purposes and can only be accessed by concerned
assessment personnel and my manager/supervisor.
Candidate’s Name & Signature
Evaluated by:
JOHN ANSEL R. BARUEL
AC Manager
Date:
Date:
Qualified for
Assessment
Not Yet Qualified for
Assessment
NOTE: *Critical Aspects of Competency
TRSHSK213-0919 ver. 1.00
Housekeeping NC II
9