Getting
started with
Freshdesk
A super quick guide to help
you get started
Ridiculously easy software to simplify customer
service
Freshdesk helps businesses delight their customers effortlessly with intuitive, scalable, and
cost-effective customer service software. Solve customer problems faster and provide highly
personalized service by proactively anticipating customer needs.
First, a status update
Why should you care about customer service?
80%
71%
80%
of customers are more loyal
to brands that provide a
personalized experience
of leaders are more concerned
about employee collaboration
post-pandemic than before
of customers say that speed,
convenience, knowledgeable
help, and friendly service are
most important to CX
Software that works for you, not the other way
around
Meet customers
wherever they
are
Evolve beyond channel-specific
strategies to offer a unified
service experience across
interactions and devices.
Make every agent a
hero
Empower your agents with
customer context, workflow
automations, and intuitive AI to
offer stellar customer service.
Software that scales
along with your
business
Offer the same customer service
experience, whether your agents handle
100s of tickets today or scale to 10,000
tickets tomorrow.
How do you make customer service easy with
Freshdesk?
Listen to your customers
everywhere by
connecting your social
accounts
Offer self-service with
help widgets and the
support portal
Enhance your agent
workflows with collision
detection, automations,
and canned responses
Set targets for agent
responses to guarantee
timely resolutions for
customers with SLAs
Make informed decisions
with data from custom
reports, live
dashboards, and native
analytics.
Know your way around Freshdesk
Check out these resources to understand what Freshdesk can do for your business.
Freshdesk
Knowledge
base
One place to learn everything
about using Freshdesk
freshworks.co
m
Evaluatin
g
Freshdes
k out of your free
Get the most
21-day Freshdesk trial
Refresh
Communit
y
Active discussions, mutual
solutions, & the latest
updates from Freshdesk