MODULE
4
CASE STUDY
Talent Acquisition
Peyton has decided on the positions that needed to be added to the organization due to Pie One On’s tremendous growth
over the previous 4-year period. The job descriptions have been developed and now candidates need to be sourced.
Peyton realizes that positions need to be put in place but that it needs to be done strategically. She did not know where
to start and decided to go to the local SBA representative for a conversation. In this conversation, Peyton learned that by
following the basics of the factors used in business planning, she could create a recruitment plan to ensure she’s hiring
the right people for the right positions. Peyton developed the following plan.
BUSINESS PLAN FACTOR
RECRUITMENT PLAN FACTOR
Target Market Identified
Target Sources to Recruit
This Position
Advertise the position.
Location of Operations
Geographic Area to Source
This Position
Determine geographic area for this position.
Competitors Identified in
Desired Area
Competition for Labor for
This Position
Do competitor research.
Operations Needs
Training, Skills, Experience for
This Position
Determine must have skills and experience.
Determine what skills can be trained.
Finance and Budget
Development
Compensation and Labor Budget
Research similar positions and pay rates
in the area.
Branding and Marketing
Strategy
Employee Brand and
Recruitment Strategy
Staffing
Selection
T.H.R.I.V.E. Emerging Leaders Reimagined ▪ Module 4 Case Study – Talent Acquisition
Produced for the U.S. Small Business Administration by IGS
TASK
Define company culture (aka the
employee brand).
Create interview guide for
interviewing applicants.
1
JOB DESCRIPTION
Bakery Operations Manager
LOCATION
Denver, Colorado
JOB SUMMARY
The Bakery Operations Manager is responsible for overseeing all aspects of the bakery’s day-to-day operations to
ensure the smooth and efficient production and delivery of our delectable baked goods. This position plays a pivotal
role in maintaining quality standards, optimizing productivity, managing staff, and ensuring compliance with health
and safety regulations.
KEY RESPONSIBILITIES
Production Management: Lead and supervise the bakery production team, coordinating all activities involved
in baking, decorating, and packaging products. Monitor production schedules, inventory levels, and raw material
procurement to meet customer demands and maintain optimal stock levels.
Quality Control: Uphold stringent quality standards for all baked goods, ensuring consistency, taste, and
presentation. Conduct regular inspections and implement corrective measures to address any deviations from
quality benchmarks.
Inventory Management: Maintain accurate inventory records, track ingredient usage, and plan orders to prevent
shortages and minimize waste. Strive to optimize inventory turnover and reduce carrying costs.
Staff Development: Recruit, train, and manage bakery staff, fostering a positive and collaborative work
environment. Provide coaching and performance feedback to enhance employee skills and productivity.
Safety and Compliance: Ensure adherence to all health, safety, and sanitation guidelines, both in production and
retail areas. Keep up-to-date with local and state regulations related to food handling and implement necessary
measures for compliance.
Equipment Maintenance: Oversee the maintenance and upkeep of bakery equipment to ensure their proper
functioning and longevity. Schedule routine inspections and repairs as needed.
Customer Service: Collaborate with the sales and customer service teams to fulfill custom orders and address
customer feedback or complaints promptly and professionally.
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree in Business Management, Food Science, Culinary Arts, or a related field preferred.
Proven experience (5+ years) in bakery operations management or a similar role within the food industry.
In-depth knowledge of baking processes, techniques, and equipment.
Strong leadership skills with the ability to motivate and manage a diverse team.
Excellent organizational, time management, and problem-solving abilities.
Exceptional attention to detail and commitment to maintaining quality standards.
Knowledge of health and safety regulations and best practices in food handling.
Proficient in Microsoft Office and bakery management software.
Outstanding communication and interpersonal skills to collaborate effectively with different departments.
Flexibility to work early mornings, weekends, and long hours during peak periods.
The expected salary range for this role is between $65,000–$92,000. Actual compensation for an individual may
vary depending on skills, performance over time, qualifications, experience, and location.
T.H.R.I.V.E. Emerging Leaders Reimagined ▪ Module 4 Case Study – Talent Acquisition
Produced for the U.S. Small Business Administration by IGS
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