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Onboarding Journey
Project Readiness
Customer Onboarding, Adoption Services Center
Sameh El Mekkawe, Onboarding Advisor | May, 2024
Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
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5
Onboarding Agenda
01
02
03
Know your Journey with SAP
Where we are and what are the next steps on your
onboarding journey.
Solution Capabilities
Understand solution key capabilities & it´s
enablement resources
Run your Project
Learn how to run your project implementation with
Activate Methodology
04
05
06
Accelerate your Project
Learn how to accelerate your project implementation
with SAP Best Practices and other services.
SAP Enterprise Support
Identify the embedded offerings available in your
subscription
The Journey Continues!
See the next steps of your onboarding journey and
don’t miss anything.
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6
ONBOARDING
JOURNEY
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7
Onboarding Journey
Overview
We have designed a journey to get you familiarized with SAP as fast as possible.
The Onboarding Journey aims to ensure a consistent experience providing guidance from contract signature, to project
implementation and go-live. You will receive guidance, enablement and services focused on achieving your key business goals.
GUIDANCE
during onboarding journey to
achieve go-live faster
ENABLEMENT
to proactively assist decisionmaking and prevent issues
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SERVICES FOCUSED
to support solution deployment
readiness
8
Onboarding Journey
Key Outcomes
Roadmap
Welcome & Introduction
Project Readiness
Project Guidance
Project Progress
Go-live Preparation
Welcome to SAP! Get an
overview of your Onboarding
Journey.
Get ready to start your
implementation.
Progress with your
implementation.
Monitor your project
progress.
Learn how to run your
solution by leveraging SAP
best practices.
Access available SAP
resources and tools to save
implementation.
Safeguard the success of
your implementation using
SAP services included in
your contract.
Get ready for a successful
Go-live! Check your Go-live
readiness with our SAP
support and services.
Understand how to get
access to your systems.
Know your solution and
entitlements.
Who should
attend?
When to
attend?
•
•
•
•
Your SAP contract is signed
& you want to understand
SAP onboarding journey
You need access to your
system
IT Contact
Senior Leadership, Business
Process Owners, other
relevant implementation
roles
•
You are starting to plan your
project
•
You are exploring your
solution
•
Senior Leadership, Business
Process Owners
Other relevant
implementation roles
•
•
You are developing detailed
plans for all the
implementation activities
•
•
Technical Team
Senior Leadership, Business
Process Owners, other
relevant implementation
roles
Prepare post Go-live
activities and continue your
innovation plan.
•
You are finalizing your
project activities and are
ready to execute
•
You are preparing for go-live
and ready to run your
business
•
Senior Leadership, Business
Process Owners
Other relevant
implementation roles
•
Senior Leadership, Business
Process Owners
Other relevant
implementation roles
•
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•
10
Onboarding Journey
Objectives of this session
Get ready to succeed by learning about:
•
•
•
Project methodology;
Solution best practices;
How to find the relevant resources.
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11
SAP S/4HANA Cloud Public Edition
SOLUTION
CAPABILITIES
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13
Portfolio for Success in the Cloud
© 2024
2023 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.
14
SAP
S/4HANA
Cloud
Public Edition
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15
SAP S/4HANA Cloud Public Edition
Modular Application Portfolio (MAP) – Functional Scope
Guided buying
Business network
Services procurement
LoB
Solutions
make
supply
buy
Extended warehouse management
Transportation management
finance
sell
Digital manufacturing cloud
• Manufacturing execution
• Manufacturing insights
Product footprint management
Customer experience management,
incl. Marketing, eCommerce, sales
engagement and customer data
management
Subscription billing
Close automation and orchestration
Enhanced payment matching and clearing
Customer self service portal
Centralized bank integration
External credit agency integration
Real Estate management
LoB Solutions
Advanced receivables management
Group close and reporting
Cash Management & advanced cash pooling
Enterprise Management
LoB Solutions
LoB
Solutions
SAP S/4HANA Cloud
Central procurement
SAP S/4HANA Cloud
SAP S/4HANA Cloud
Customer experience
Operational procurement
Sourcing and contract mgmt.
Supplier management
Procurement analytics
Invoice management
Advanced order promising
Environment, health, and safety
Inventory
Warehousing
Delivery and transportation
Order promising
Logistics material identification
Production engineering
Production planning
Manufacturing operations
Manufacturing models
Quality Management
Manufacturing insights
Add.
license
Add.
installation
Accounting and financial close
Financial operations
Cost management and profitability analysis
Enterprise risk and compliance
Maintenance mgmt.
Service master data and agreement mgmt.
Service operations and processes
Core HR and time recording
Enterprise product development
Responsible design and
production integration
Intelligent asset management
Field service management
Customer service engagement
Subscription billing
Core human resources and payroll
Employee master data
design
maintain
service
people
Enterprise portfolio and project mgmt.
Add.
license
Order and contract management
Product lifecycle mgmt.
Product compliance
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Process management and
integration
Enterprise information
management
Administration and usability
cross topics
16
Seamless user experience
SAP Fiori
SAP Fiori offers a seamless and enjoyable user experience for the intelligent enterprise, making it easier for users to accomplish their tasks.
It's the ideal user interface for all SAP products and can be deployed across multiple UI technologies and platforms.
SAP Fiori apps simple,
responsive, adaptive & work
with chatbots
Digital Age User Experience
Embedded Analytics
New processes only available
with SAP Fiori
Situation Handling, ML/AI
proposals consumed via SAP
Fiori, iRPA
End-to-end Analytics
& Real-time Steering
New Business Models
Digital Age User Experience
Read the SAP Fiori Apps Reference Library and User Guide on the Help Portal for more details!
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17
SAP S/4HANA and SAP Business Technology Platform (SAP BTP)
Machine
Learning
Further intelligent industry
capabilities available side-by-side
via SAP Business Technology
Platform
Analytics
Intelligent
Robotic Process
Automation
Situation
Handling
Machine
Learning
Digital
Assistant &
Chatbot
Intelligent
technologies fully
embedded in
SAP S/4HANA
Digital core &
backbone
Analytics
The right structure and business processes
set up to improve your business performance through
business innovation and intelligent technologies
Extend Prebuilt use cases via:
Side-by-side extension via:
Key User Extensibility
Custom code development
Developer Extensibility
Integration with BTP services
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18
SAP S/4HANA Cloud Public Edition
Personas using Embedded Analytics
Paul – Business User
Maria – Analytical Specialist
Joe – Developer
▪
Uses SAP S/4HANA embedded analytics
in the context of a business process or
line-of-business departmental activities
▪
Understand the need of business users
and enable them to get the correct
insights
▪
Technical understanding of S/4HANA
architecture, design principles and
guidelines
▪
Typically no IT background
▪
▪
▪
Examples of typical roles:
Uses tools provided through analytics
specialist role to create and deploy new
queries, reports, KPIs, dashboards
Uses embedded or local ADT as part of
the daily work
▪
Examples of typical tasks:
▪
Purchaser
▪
Material Planner
▪
Examples of typical tasks:
▪
Identify new data sources
▪
Create new queries
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▪
Define new CDS view
▪
Involved in integration
discussions
19
SAP S/4HANA Cloud Public Edition
Sample of Embedded analytics capabilities for business user (top)/ analytics specialist (bottom)
Smart Business KPI’s and Cards
KPI monitoring on the Fiori Launchpad
Overview pages
Information presented in analytical tables
and charts
Multidimensional reports
Multidimensional reports
Manage KPIs and Reports
Define, manage, and leverage consistent
KPIs, Reports and Dashboards
Custom CDS Views
Create own data access through
Core Data Services
Custom Analytical Queries
Transforms and organizes raw data delivered
from business documents into a meaningful
multidimensional report
20
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SAP S/4HANA Cloud Public Edition
Toolkit overview for Embedded analytics for the three personas
Paul – Business User
Review
Booklets
Analysis for
Office *
Smart
Business
KPIs and
Cards
Analytical List
Pages
Multidimensional
Reports
Embedded
SAP Analytics
Cloud Stories
Maria – Analytical Specialist
Joe – Developer
KPI and Report
modelling Apps
ABAP for Eclipse
No-code apps for custom views and
date functions
SAP S/4HANA Cloud ABAP
environment
Overview
Pages
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* Separated License necessary
21
Customers already benefit from artificial intelligence capabilities as
part of SAP’s Cloud applications and will soon be able to unlock new
premium features
Premium AI
RISE Premium
Plus
& / Or
▪
Unlock premium AI capabilities
applicable to your preferred
scenarios across your SAP
Cloud applications
▪
Access AI capabilities
as part of your existing
SAP Cloud applications
▪
Build custom AI solutions
and integrate them to your
SAP landscape
▪
Procure best-of-breed
AI solutions from SAP’s
ecosystem
AI Unit
Add-on
Basic AI
Included in SAP Cloud Applications
BTP AI Services
BTP Cloud Platform Enterprise Agreement
Ecosystem AI
SAP Store
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22
Today, SAP offers a large catalogue of AI-powered scenarios across all business functions
Finance
Supply
Chain
▪ Tax Compliance
▪ Stock in transit
▪ Cash Application
▪ Visual Inspection
▪ Intelligent accrual
▪ Travel expense auditing
▪ Travel expense
verification
▪ Invoice processing
▪ Business Integrity
screening
▪ Goods and invoice receipt
matching
▪ Mobile expense entry
▪ Demand forecasting &
sensing
▪ Project-cost prediction
▪ Predicted delivery
processing
▪ Demand-driven
replenishment
▪ Forward scheduling
▪ Field service scheduling
▪ Asset prediction &
optimization
▪ Slow-moving materials
prediction
Customer
Experience
▪ Predicted delivery
processing
▪ Discount
recommendations
▪ Intelligent sales execution
▪ Relationship intelligence
▪ Sales route optimization
▪ Sales order automation
▪ Opportunity scoring
Procurement
▪ Guided buying
▪ Sourcing item and supply
prediction
▪ Material group
recommendations
Human
Resources
▪ Skill and career path
recommendations
▪ Learning
recommendations
▪ Job analyzer
IT and
Cross-Function
▪ Joule
▪ Process automation
▪ Business rule mining
▪ Intrusion detection
▪ Invoice object
recommendations
▪ Job matching for
contingent workforce
▪ Customer insights
▪ Resume ranking for
contingent workforce
▪ Guided selling
▪ O’Net labelling
▪ Lead scoring
▪ Product
recommendations
…Find out more on SAP Business AI
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23
EVALUATE YOUR PROJECT
READINESS
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24
How to get started?
Evaluate your project readiness
FOLLOW PROJECT
IMPLEMENTATION
METHODOLOGY
UNDERSTAND BUSINESS
PRIORITIES AND
REQUIREMENTS.
DEFINE PROJECT
SCOPE
PROJECT
GOVERNANCE
FOLLOW BEST
PRACTICES
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CHANGE
MANAGEMENT
25
How to get started?
2
1
New
implementation
Activate
methodology
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3
The value maps
will guide you
26
Familiarize with SAP specific terms
Implementation approach: why this methodology?
Terminology!
Term
Definition
SAP Activate
SAP methodology and set of tools to help you implement SAP solutions faster and with lower costs.
Quality Gate
Project key deliverables self-assessment to meet SAP standards, lower risks, and ensure proper SAP
methods and tool use.
Business Driven
Configuration Qs
Understand current business processes for SAP S/4HANA Cloud fit-to-standard planning by using
questionnaires for the configuration expert to guide the discussion and document results.
New
Implementation
Brand new installation of a system.
Continuous Quality
Check (CQCs)
SAP remote services to analyze a system and situation to reduce risks and outline optimization
potential.
Value maps
Enterprise support platform to always guide you to the relevant content for your people. During the
different phases of your implementation and beyond.
Onboarding plan
Collection of follow-up actions that will be presented at the end of this session. Summarizing your
recommended next steps.
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27
✓ Adhere to Fit-to-Standard and Agile Deployment detailed in SAP Activate
5 Golden Rules for
Implementing SAP
S/4HANA with a
Cloud Mindset
•
Faster time to value, adoption and innovation
•
Lower deployment and ongoing costs and risk
➢
Leverage SAP standard processes where possible
➢
Deploy incrementally with short releases and sprints
✓ Use pre-configured solutions with predefined processes and SAP Fiori UX
➢
SAP Best Practices
✓ Use modern integration technologies
✓
✓
➢
Use SAP Business Technology Platform (SAP BTP) for Integration
➢
Use SAP Business Accelerator Hub
Use modern extensions technologies
➢
Follow guidance from: Extend SAP S/4HANA Cloud with ABAP based extensions
➢
Retire unnecessary custom ABAP extensions and renovate existing custom ABAP
extension using cloud techniques
Ensure transparency on deviations from these Golden Rules
➢
Use SAP Application Lifecycle Management tools to document the deviations
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28
SAP Activate Methodology
Implementation approach: why this methodology?
Traditional
Transformative
“Design to blueprint”
“Fit-to-standard”
•
Consultative approach;
•
Business owns the solution;
•
Waterfall project methodology;
•
Lead with ‘standard’, best practices;
•
Customized solution;
•
Agile, Modular, Scalable;
•
Development, not configuration;
•
Rapid, repeatable delivery steps;
•
Historically time consuming and
costly.
•
Accelerators: tools, templates, and
content;
•
Quicker and higher ROI.
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29
SAP Activate Methodology
Journey overview and key milestones
Discover
Prepare
Explore
Realize
Deploy
Contract start
Run
Go-Live
Continuous Innovation
Discovery and
Value
Discover the
solution
capabilities,
understand
the business
value and
benefits of the
solution to
customer’s
business.
Setup and
Enablement
Initial planning
and
preparation of
the project.
Onboard and
enable project
team.
Provision
initial
landscape
Fit-to-Standard
Analysis
Scope and
Configure
Run a fit-to-standard analysis,
validate the solution fit, and identify
delta requirements for config, data,
integration and extensibility.
Migrate, Integrate,
Extend
Perform a series
of agile iterations
to configure,
extend and test
an integrated
business
environment.
Perform data
loads, adoption
activities, and
plan production
operations.
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Onboard Users
and Deploy
Innovate,
Operate, Support
Finalize setup of the production
landscape, data loads, confirm
readiness, and go-live with the
new solution.
Continue
adoption of
the solution
across the
business. Do
regression test
for system
upgrades.
Activate
additional
functionality as
needed.
Test
30
SAP Activate Methodology
Enablers for your Digital Transformation
SAP Roadmap Viewer
SAP Activate Community
Access implementation guidance for
your digital transformation
Engage with SAP Activate experts,
ask questions, collaborate and stay
up to date
Click here to access
Click here to access
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31
SAP Activate Methodology & Onboarding Journey
An Onboarding session for each step of your journey
1st Welcome &
Introduction
Discover
2nd Project
Readiness
Prepare
Explore
Contract start
Discovery and
Value
3rd Project
Guidance
Realize
Deploy
Fit-to-Standard
Analysis
Scope and
Configure
Migrate, Integrate,
Extend
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Run
Go-Live
Continuous Innovation
Setup and
Enablement
5th Go-Live
Preparation
4th Project
Progress
Test
Onboard Users
and Deploy
Innovate,
Operate, Support
32
Review your project milestones
Recommendations
Evaluate your business requirements in context of business objectives.
Fit-to-Standard Workshops:
• Drive towards standards;
• Identify and document your delta requirements;
• Review, reject and approve requirements.
Align business objectives with IT Objectives.
Identify all necessary integrations as soon as possible (incl. SAP and non SAP systems).
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33
SAP Activate: Prepare phase
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34
Prepare phase
Q-Gate
During this phase, the project is started, plans are finalized, project
team is assigned, and work is under way to start the project optimally.
Key activities:
•
Initiate the project, prepare project plans, schedules, roles assignment
•
Onboard the project team and kick-off the project
•
Verify provisioned products
•
Answer relevant questionnaires for Business Driven Configuration to
start preparing the fit-to-standard workshops (Explore phase)
•
Prepare the initial system for fit-to-standard workshops
•
Initiate Integration and Interface list
•
Prepare high level technical architecture plans
•
Close the Prepare phase with the Q-Gate Prepare to Explore
The Activate Roadmap Viewer or SAP Cloud ALM will give you a
detailed looked on the task and accelerators to complete it faster!
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35
SAP Activate Methodology
Purpose of Fit-to-standard workshops
Fit-to-Standard Process
Process Inputs:
Process Outputs:
Drive towards standard, identify Delta Requirements, log parking lot Items.
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36
Business Driven Configuration
Simplify understanding of SAP S/4HANA Cloud fit-to-standard workshop planning and
execution with questionnaires for guiding discussions and documenting results.
1. Download the Business Driven Configuration
Questionnaire accelerators applicable to the solution scope.
Refine each questionnaire by eliminating questions that are not
part of the implementation scope.
2. Initiate a discussion with the Business Process Expert on the
business’ process based on the refined questionnaires.
3. Incorporate the findings in the planning of the fit-to-standard
workshops.
4. Add the links to the completed documents to this task in SAP
Cloud ALM.
Find the Business Driven Configuration questionnaires in the SAP Roadmap Viewer!
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37
SAP Activate Methodology
Quality Gates along SAP Activate Project Phases
Discover
Prepare
preview
review
Explore
preview
Realize
review
preview
Deploy
review
preview
Run
review
Recommended/NEW
Mandatory
Prepare
Q-Gate
Explore
Q-Gate
Realize
Q-Gate
Final Prep.
Q-Gate
Optional/NEW
•
Four Quality Gates are mandatory for SAP implementation projects, with additional gates as needed for complex or high-risk projects.
•
Agile projects may have gates for each release/sprint.
•
Early review is recommended for improved outcome, including SAP standards evaluation and project approach, with PM guidance on
future phases.
Find the Quality Gate task in the SAP Roadmap Viewer!
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38
SAP Activate – Quality Gate Checklist for SAP S/4HANA Cloud
How to understand the current Excel Matrix
Final Q-Gate Status, Date, Summary
Phase
Acceptance Criteria on Deliverable
Linked templates for deliverables
S/4HANA specific QUESTIONS
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39
SAP Activate Methodology
A project Quality Gate...
... is:
•
project key deliverables self-assessment to meet standards, lower
risks, and ensure proper SAP methods and tool use;
•
an opportunity for project managers to discuss and improve project
performance with delivery and quality managers;
•
a step towards improving project management maturity.
... is not:
•
a guarantee of no risks and escalation;
•
a comprehensive review of project risks and recommendations;
•
a detailed review of key deliverables or a complete view of the
project.
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40
ACCELERATE YOUR PROJECT WITH
CLOUD ALM
SAP Cloud ALM – Application Lifecycle Management
Included in every SAP S/4HANA Cloud Public Edition contract at no additional cost
For the intelligent enterprise
• for cloud-centric customers
• manages cloud and hybrid solutions
• supports all components of the intelligent
enterprise
…for Implementation
…for Operations
…for Service
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In the public cloud
• Re-thought, newly designed, and built on
modern cloud technology
• Ready for immediate consumption
• Cost-efficient for customers
42
Introduction to SAP Cloud ALM for Implementation
Core capabilities
Process
Task
Test
Change & Deployment
Consume SAP’s best practice
content, model process
diagrams to manage fit-tostandard workshops
and manage requirements.
Perform configuration
activities and
manage extensions by
following SAP’s
recommendded tasks.
Manage integration
and acceptance tests
based on SAP content
for manual testing
and integration of
automated testing tools.
Orchestrate
consistent deployment
to production with
change management
workflow.
Analytics and traceability for the entire process
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43
Introduction to SAP Cloud ALM for Operations
Core capabilities
Detect
Analyze
Correct
Automate
Avoid anomalies with
proactive problem detection.
Conduct root cause analysis
on technical and business
process level.
Increase operation efficiency
by automating corrective
actions.
Use collected data with
artificial intelligence to
automate operational tasks
and predict anomalies.
Drive business continuity in your SAP landscape by monitoring and alerting
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44
SAP Cloud ALM helps you optimize with SAP services
Prepare
Deliver
Share
Follow-up
Access an SAP service plan
that proposes appropriate onpremise or remote delivery,
and their preparation tasks.
Monitor the service delivery
status and review preliminary
results and high-priority issues
in a joint view.
Share digitized service reports
to review finalized issues and
actions in an easy to consume
format.
Create and collaborate
on the completeness of tasks
based on the service delivery
results.
Streamlined collaboration with SAP during the entire service delivery process
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45
SAP Cloud ALM – start your journey today!
Included with your SAP cloud subscription
Learn
Try
Request
Use
Browse presentations and
watch recorded demos on the
SAP Cloud ALM home page.
Access the
public demo system
Request SAP Cloud ALM here.
It’s rapidly available with just a
few set-up steps.
Invite your SAP Cloud ALM
users. Network with other
customers in the ALM
Community.
Easily adopt SAP Cloud ALM
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46
SAP Activate, Onboarding Journey & SAP Cloud ALM
The perfect combination to run your Project
1st Welcome &
Introduction
Discover
2nd Project
Readiness
Prepare
Explore
Contract start
Discovery and
Value
3rd Project
Guidance
Realize
Deploy
Tenant Request
Onboard Users
Connect landscape
Fit-to-Standard
Analysis
Processes,
Documentation &
Requirements
Scope and
Configure
Migrate, Integrate,
Extend
Projects, Tasks, User
Stories
Run
Go-Live
Continuous Innovation
Setup and
Enablement
5th Go-Live
Preparation
4th Project
Progress
Test
Test Plans, Test Cases &
Defects
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Onboard Users
and Deploy
Releases, Features &
Fixes
Innovate,
Operate, Support
Monitoring & Alerting
47
SAP Cloud ALM
Learning More
Product Information
•
•
•
•
•
SAP Cloud ALM Overview
SAP Cloud ALM for Implementation
SAP Cloud ALM for Operations
SAP Cloud ALM for Service
FAQ
Additional Information
•
•
•
•
Documentation
Supported Solutions
SAP Cloud ALM usage rights
Product Road Map
Training
•
•
•
•
Learning Journey: SAP Cloud ALM for Implementation
Learning Journey: SAP Cloud ALM for Operations
Expert Guided Implementation service (register)
Mission Onboarding and first steps (start)
Staying Current
•
•
•
© 2024 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material.
Events
Newsletter
Community
48
ACCELERATE YOUR PROJECT WITH
SAP BEST
PRACTICES
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49
SAP Best Practice for SAP S/4HANA Cloud Public Edition
What is it and where to get it?
Available via SAP for Me.
Direct access: SAP Signavio Process Navigator
Provides SAP Best Practices packages to
kick-start a project much faster and shorten
the project implementation time period.
It includes the following assets:
•
•
•
•
•
© 2024 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.
Configuration guides
Master Data guides
Test Scripts
Process Flow Diagrams
Sample data CSV files
50
SAP Best Practice for SAP S/4HANA Cloud Public Edition
SAP Signavio Process Navigator
SAP Signavio Process Navigator focuses on value accelerators for SAP products and how we can help customers implement the SAP portfolio. It provides details on
solution process design, localizations and implementation assets that support the implementation
Cloud native service integrated in ‘SAP for Me’ that provides insights into SAP’s process portfolio
following a business and solution process-centric data model and design
Access through SAP for Me
SAP for Me path: Service & Support // ALM
SAP Signavio Process Navigator delivers process models, process documentation, process related
implementation accelerators, country and industry specific implementation scope
SAP Signavio Process Navigator provides process related context data such as solution
components, roles, integration automation information, applications along process flows and
supported solution capabilities
SAP Process navigator in implementation projects
•
Discover
•
•
•
•
Solution Scenario
Documentation
Prepare
Business Scenario and Process •
Variant Description
•
•
Explore
Integration Automation Scenarios
Test scripts
Process steps, roles apps
Realize
Deploy
Run
Solution Process Flow Diagram
Master Data Overview
Organizational Data Overview
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Click for in depth documentation
Understand the SAP Best Practices: Content in 3 Layers
SOLUTION PACKAGE
A selection of scope items that cover the scope of the SAP S/4HANA and other Line of
Business solutions, which can be fully or partially implemented.
SCOPE ITEMS
Pre-defined business processes that are a best practice for implementation. They come
with detailed documentation (accelerators) and require specific building blocks to be
implemented.
BUILDING BLOCKS
A collection of pre-configured business content, like credit management, with the
necessary instructions and project documents (accelerators) to implement it.
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52
3-System Landscape
For New Customers
SAP S/4HANA Cloud Public Edition
▪
▪
Besides a starter system, the 3-system
landscape consists of a development
system, test system, and production
system
Transports to the development system
are handled via SAP Central Business
Configuration
Development System
SAP Central Business
Configuration
Development
Workspace
Deploy
Development
Tenant
Transports from the development
system to the test system and to the
production system are handled in SAP
S/4HANA Cloud
Production System
Export
Customizing
Tenant
Workspace
Import your code
with abapGit
▪
Test System
Import
Import
Test Tenant
Production
Tenant
Forward
Starter System
Development
Workspace
Workspace
Deploy
Starter
Development
Tenant
Starter
Customizing
Tenant
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53
SAP Central Business Configuration
Key Components
Project Experience
Scoping
Organizational Structure
Configuration
Be guided through your SAP cloud
implementations
Define your solution scope by selecting
countries/regions, languages, business
processes, and solution capabilities
Set up and maintain your company’s
organizational structure
Tailor business processes to meet your
company’s requirements
Preconfiguration Content
Fueled by the available SAP Best Practices preconfiguration content
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54
SAP Central Business Configuration
Process Overview
SAP Central Business Configuration allows you to manage your configurations for SAP S/4HANA Cloud Public Edition implementations and ongoing
operations centrally via Project Experience. You can initiate change anytime to make additions to your scope, countries/regions, and organizational
structure or make changes to your configuration settings.
Scope
Organizational Structure
Product-Specific
Configuration
Define scope
Assign deployment target
Specify primary finance settings
Set up organizational structure
Deploy settings to development
system
Perform configuration activities
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55
Evaluation Project
Explore your business processes before starting the implementation project
1. Create an evaluation project and assign it to a suitable system such as the SAP S/4HANA Cloud starter system.
2. Explore your business processes with sample data.
3. Begin the implementation project anytime.
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56
Implementation Project
Manage your initial implementation and ongoing operations
Project Experience
Manage configurations
for implementations
and ongoing
operations centrally
and be guided through
your project.
Set Up
Organizational
Structure
Easily create and
adapt your
company’s
organizational
structure.
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Define Scope
Define the solution
scope for your
implementations.
Business Processes
Configuration
Centrally configure
business processes to
meet your company’s
requirements.
57
Project Experience
Project Experience allows you to manage your
configurations and ongoing operations for
implementations centrally.
Key features:
Project guidance and activity management
Central access to further apps
(for example, Define Scope or Organizational Structure)
Central access to SAP cloud installations
(SAP S/4HANA Cloud first)
User-driven change projects
(to enhance scope, countries/regions, languages,
organizational structure, or configuration settings)
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58
Define Scope
The Define Scope app allows you to define the
solution scope for your implementations
centrally.
Key features:
Scoping of SAP cloud solutions
(SAP S/4HANA Cloud first)
Scoping of multiple countries/regions at once
Selection of a bundle with predefined scenarios of a
certain business focus
Flexible selection of non-standard (optional) and licensedependent scenarios per country/region
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59
Organizational Structure Management
The Set Up Organizational Structure app allows
you to easily create and adapt your company’s
organizational structure (org structure).
Key features:
Graphic view – graphical, scope-dependent, and guided
creation of organizational units
Table view – all org units are listed in a table
Org structure can be set up as draft and reviewed before
activation. Deleting and changing units and assignments is
possible anytime before confirming them.
Checks in place to make sure all mandatory
organizational units and relations based on the selected
scope have been created
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60
Product-Specific Configuration
By performing configuration activities, you can
centrally tailor business processes via SAP
Central Business Configuration to meet your
company’s requirements.
Key features:
Configuration activities take your scope and country
selections into account
Flexible ledger setup and assignment of accounting
principles
Flexible chart of accounts and renumbering of G/L
accounts
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61
SAP Cloud ALM & SAP Central Business Configuration
Whereas SAP Central Business Configuration enables you to manage the configurations for your project, SAP Cloud ALM (SAP's cloud-based tool for
application lifecycle management) focuses on the broader implementation and operations. For every task concerned with configuration, SAP Cloud ALM
will seamlessly guide you to SAP Central Business Configuration. The tasks are synchronized between the two tools.
Configuration of the
Intelligent Enterprise
▪ Central business-driven scoping
▪ Org structure setup & configuration
▪ Configuration deployment
References
SAP Central
Business
Configuration
Business Scope
and Tasks
SAP Cloud
ALM
SAP Solution
▪ Intelligent Enterprise scenarios
▪ SAP Best Practices process content
▪ SAP Activate methodology
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Implementation and
Operations of the
Intelligent Enterprise
▪
▪
▪
▪
Processes & requirements
Implementation tasks
Manual & automated tests
Deployment orchestration
Based on
▪ Intelligent Enterprise scenarios
▪ SAP Best Practices process content
▪ SAP Activate methodology
62
SAP ENTERPRISE
SUPPORT
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63
SAP Enterprise Support
Power your success with guidance and self-service content
Collaboration
Empowerment
Innovation and
value realization
Mission-critical
support
Receive prescriptive
guidance
Gain required knowledge
and skills
Benefit from
continuous innovations
Protect business
continuity
Proactive
and preventive
support
SAP Enterprise Support
powered by application lifecycle management capabilities
Across all
deployment
options
SAP Enterprise Support provides the guidance, content, and empowerment you need to succeed. Develop the know-how required to overcome complexity and
maximize the value of your investment with SAP Enterprise Support Academy and SAP Enterprise Support value maps. Utilizing SAP Learning Hub as the
delivery platform, both programs leverage a learning environment that is intuitive, social, and collaborative, bringing us much closer to meeting your needs.
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64
SAP Enterprise Support Academy & SAP Enterprise Support Value Maps
The enablement platform for foundational customer success
Manage
Guide
SAP Enterprise Support Academy
SAP Enterprise Support Value Maps
The comprehensive, efficient and highly scalable learning
management system delivering high-impact knowledge transfer
tailored for individual customer needs.
Guide through the knowledge, skills, and services needed to
address business challenges, designed to help adoption of
intelligent technologies.
All deployment scenarios
(Cloud on-premise, hybrid)
Prescriptive Approach
Expert Collaboration
Structured content enables
guidance & simplification of
consumption across the whole
lifecycle.
Forums allows users to get
guidance and exchange ideas,
with SAP Experts and their peers.
1,400+
learning assets
and services
Within SAP Learning Hub
Learning new skills 24x7
Record of learning
accomplishments
All value maps
one platform
Individualized, prescriptive
learning journeys
Interactive social
support
*To access SAP Learning Hub, edition for SAP Enterprise Support, a one-time sign up is required [a valid S-user ID required].
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65
SAP S/4HANA Cloud Public Edition with SAP Enterprise Support
Delivery formats overview within the SAP Learning Hub, edition for SAP Enterprise Support**
Utilizing SAP Learning Hub as delivery platform, we offer a wide range of educational content tailored to your needs. From expert guidance, self-paced learning
offerings, live sessions as well as guided programs, each customer can find the right format to consume the desired learning content. With analytical insights on
consumption, and direct feedback from you, we continually improve our portfolio and services to provide you the right expertise and experience.
SAP Enterprise Support
value maps
Meet-the-expert
sessions/recordings
Continuous quality
checks
prescriptive guidance
Learning
Programs
Videos & tutorials
Best practices
E-learnings
expert-led trainings
self-paced learnings
**To access the SAP Learning Hub, edition for SAP Enterprise Support, a one-time sign up is required [a valid S-user ID required]
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66
CQC for transformation assessment for SAP S/4HANA Cloud Public Edition
Knowledge is key for a successful SAP S/4HANA Cloud Public Edition project
The continuous quality check (CQC) for transformation assessment* offer individualized recommendations, along your SAP S/4HANA Cloud Public Edition
journey, based on your choice of transition path and deployment option, current project phase, and what your project team needs to know.
The Challenges
• Making the correct decisions early in your
project is tremendously important
• Detecting topics were knowledge needs
to be strengthened is often not obvious
• Finding the corresponding assets and
learning are time consuming tasks
The Value
The Solution
CQC for transformation assessment
•
Save time. Receive learning suggestions
based on your needs, not generic
curriculums
•
Empower your team with key
recommendations and accelerators
•
Avoid known pitfalls, and get pointers as
to whether your project is on track
Questionnaires based reports with
individualized recommendations of:
• Learning assets and accelerators
• Decisions to take
• Tools to use
• Many tools, services or accelerators are
released or improved by SAP yearly to
facilitate SAP S/4HANA Cloud Public
Edition projects, and you do not want to
miss them
© 2024 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.
•
For service booking/questions around the service
please reach out to your SAP representative/SAP
Enterprise Support value map for SAP S/4HANA
Cloud Public Edition or directly request the service
via the request form
•
For further details, refer to the information sheet, the
blog and the 3SL Roadmap Viewer Prepare/
Customer Team Self-Enablement/Request
Knowledge Assessment
67
CQC for Transformation Assessment for SAP S/4HANA Cloud Public Edition
A group of reports, delivered as you progress in the project, based on questionnaires
Discover
Explore
Prepare
QG1
Available
Prepare Phase
Assess your knowledge
and key decisions at
project start
Realize
QG2
Deploy
QG3
Run
QG4 QG5
Pilot Available
Realize Phase
Dive deeper and enhance your
knowledge on key topics required in
Realize phase, such as data migration
and integration/extensibility and be
ready for the go-live
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68
SAP Enterprise Support Value Maps
SAP Enterprise Support value maps – an empowerment and support program, which leads you through the knowledge, skills,
experts and services needed to address business challenges and adopt intelligent technologies. Learn more here.
User Benefits
Program Offerings
• Prescriptive guidance - Structured content
enables intuitive navigation and an effective
learning experience
• Advance digital skills with interactive learning
formats
• Expert access - SAP experts provide tailored
guidance, best practices and technology insight
• Maximize the value of your SAP solutions
• Achieve deployment and operational goals
• Social Collaboration - Forums allow you to ask
questions and exchange ideas with SAP experts
and peers
• Get quick advice from SAP experts and peers
• Empowerment - Interactive learning to empower
you with the knowledge and skills to realize your
project goals
• Access to virtual events with leading experts
Available
value maps
• Easy access to latest news and releases
• Record of learning accomplishments
SAP S/4HANA
SAP SuccessFactors HXM Suite
SAP Business Technology Platform
Data Volume Management
SAP S/4HANA Cloud Public Edition
SAP Analytics Solutions
Application Lifecycle Management
Security
SAP S/4HANA Cloud private edition
SAP Customer Experience solutions
Spend Management and Business Network
Business Process Improvement
SAP Digital Supply Chain
SAP Signavio | Business Process Transformation
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69
SAP Enterprise Support Value Maps
Sign up and access value maps in 2 steps
Step 1
http://support.sap.com/valuemaps
Request access to SAP Learning Hub, edition for SAP Enterprise Support.
Watch the video to learn how to sign up and use the hub. If you are already
registered you should use ‘Access Value Maps’ button.
Sign Up
SAP Enterprise Support Value Maps
SAP Enterprise Support Value Maps – an empowerment and support program, which leads you through the
knowledge, skills, and services needed to address business challenges and adopt intelligent technologies. Value
maps provide direct access to SAP experts, collaboration forums, high-impact learning, and prescriptive
guidance, to help you achieve meaningful results and unlock new potential for growth.
Your Benefits
✓
Achieve deployment and operational goals with
prescriptive guidance
✓
learning formats
Step 2
Access SAP Enterprise Support Value Maps Learning Room platform. If
you reach the SAP Learning Hub login page, please login and click on
Access Value Maps again.
Advance employee skill level with interactive
✓
Maximize the value of your SAP software
✓
Reduce training expenditures
✓
Access to SAP experts and industry peers for advice
and recommendations
Request access to SAP Learning Hub, edition for SAP Enterprise
Support. Watch the video and refer to our tutorial
to learn how to sign up and use the hub. If you are already
registered you should use ‘Access Value Maps’ button.
Sign Up
✓
Stay informed with latest news and releases
✓
Attend virtual events with leading specialists
Access SAP Enterprise Support Value Maps Learning Room
platform. If you reach the SAP Learning Hub login page,
please login and click on Access Value Maps again.
Access Value Maps
Access Value Maps
Learn more: https://support.sap.com/valuemaps
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70
Live Demo
SAP Enterprise Support Value Maps
Get set and explore!
1
SAP Learning Hub
Get started with the main
value maps learning room
SAP Enterprise Support Value Maps Learning Room
Overview
2
RISE with SAP
What's New
Events
Scope
SAP Enterprise Support Value Maps
SAP
Enterprise
Support
Value Maps
Enabling
your journey
to the intelligent
enterprise to run
Enabling your journey to the intelligent enterprise to run at
at your best with SAP solutions that can help you grow
your best with SAP solutions that can help you grow more
more resilient, more profitable, and more sustainable.
resilient, more profitable, and more sustainable.
Select the value map(s) of your interest
and “join group” to stay informed
3
Explore and learn at your
own pace
Select a value map
SAP S/4HANA
SAP Customer Experience Solutions
SAP S/4HANA Cloud Public Edition
SAP Signavio | Business Process . . .
SAP S/4HANA Cloud Private Edition
Application Lifecycle Management
SAP Business Technology Platform
Data Volume Management
Business Process Improvement
Spend Management and Business . . .
SAP SuccessFactors HCM
Supply Chain Management Solutions
SAP Analytics Solutions
Security
Learn more about our offerings
Enablement for SAP offerings
Get started
4
Request a Call
Ask Questions
Give Feedback
For guidance, ask a
question or request a call
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72
SAP Enterprise Support Value Map for SAP S/4HANA Cloud Public Edition
Learning Assets
A learning journey will help you complete your learning and empowerment path by exploring, filtering,
and accessing a curated set of offerings and learning assets from Discover to Run phase:
Discover
Realize
Deploy
Discover the value
Optimize the operability
Prepare to go live
Prepare
Explore
Run
Plan, prepare, and start
the implementation
Define all the details
Implement technical and
functional changes
A learning program will guide you through a set of expertly chosen assets, and tools in a sequential
and interactive format to empower you to achieve the defined outcome.
|
Note: End-to-end learning journeys and learning programs are available for each project phase above.
New content is continuously added. Visit the value map here.
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73
SAP Enterprise Support Value Map for SAP S/4HANA Cloud Public Edition
Continuous Quality Check Services
SAP Enterprise Support provides a wide range of remote services as continuous quality checks and improvement services to connect you with our experts to
analyze your system and/or specific situation. It helps to reduce system risks and outline optimization potential. You will receive a report, including an executive
summary, with findings and guidance for improvement. Learn more here.
CQC for transformation assessment helps to assess your project team’s
awareness of project challenges, tools, critical topics and will provide
individualized recommendations consisting of best practices and
enablement resources. The service helps to your project on the right track
during the various SAP Activate phases.
CQC for deployment readiness provides you a pre go-live SAP best
practice review of key SAP S/4HANA Cloud Public Edition settings. You will
benefit from a readiness check one month prior to the production go-live
and receive a detailed service report that highlights key areas for
considerations and potential risks.
CQC for process adoption reviews the usage of your SAP S/4HANA Cloud
Public Edition solution and helps you to improve your business processes*,
and to adopt new business processes*
*The service reviews Sourcing/Procurement only (available as of Jan-2024). Finance and Sales are planned for 2024.
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74
CQCs for SAP S/4HANA Cloud Public Edition
Example of CQC services for implementation projects
This is an example of how CQC services can be planned for an implementation project of SAP S/4HANA
Cloud Public Edition. The value map is the single-source of truth for this topic.
Discover
Explore
Prepare
QG1
Deploy
Realize
QG2
QG3
CQC for
Deployment
Readiness
Run
QG4 QG5
CQC for
Process
Adoption
CQC for TA
Realize
CQC for TA
Prepare
(pilot available)
Customers are supported by SAP through the entire project
Legend:
Knowledge
Assessment
Proactive
Proactive/Ad-hoc
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TA = Transformation Assessment
CQC = Continuous Quality Check
75
Release Navigator for SAP S/4HANA Cloud Public Edition
Stay ahead of cloud ERP innovations with consolidated release content
• Consolidated Resources - Structured release content
that fosters efficient enablement and prompt decisionmaking for your business.
• Expert Guidance - SAP experts provide the most up-todate and relevant information, as well as best practices.
• Automated Enablement – Guided learning which gives
you the know-how and abilities required to maintain
readiness.
• Customer Input – Contribute recommendations and
improvements in the embedded feedback.
• Powered by SAP technology – High-quality software
offers an innovative and simple release experience.
| Learn more
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76
SAP Enterprise Support Value Maps
Request a call for further guidance
Do you have a specific topic you'd like to explore? Schedule your meeting
with a value map advisor and we will connect you with the right person:
Request a call
|
Select the topic of interest and provide your contact details.
Send us the request and we will contact you.
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77
KEY TAKEAWAYS &
NEXT STEPS
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Onboarding Checklist
Key takeaways from today´s session
Where can you find all documentation related with SAP S/4HANA Cloud Public Edition? It´s in SAP Help Portal, save it in your favorites!
Want to know more about Activate methodology? Access the details about each phase on the Roadmap Viewer or check latest blog posts in the
Activate Community.
Request SAP Cloud ALM and get started! You can use all the Activate tasks and accelerators available for your implementation.
Did you find solution SAP Best Practices useful? Access via SAP for Me and download all the assets.
Receive guidance on your empowerment assets! Register (1) in Learning Hub, Enterprise Support edition, & join (2) the value maps.
Register for the 3rd Onboarding session: Project Guidance. The journey continues!
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Onboarding Journey
Key Outcomes
What’s next?
Completed!
Completed!
Register here
Register here
Register here
Welcome & Introduction
Project Readiness
Project Guidance
Project Progress
Go-Live Preparation
•
Understand your onboarding
journey
•
Learn more about SAP and
user setup
•
•
Who should
attend?
When to
attend?
•
Review your solution and
entitlements
Know the main resources to
get started with your
solution
Get clarity on project
timelines and stakeholders
•
Your SAP contract is signed &
you want to understand SAP
onboarding journey
You need access to your
system
•
•
IT Contact
Senior Leadership, Business
Process Owners, other
relevant implementation
roles
Understand solution key
capabilities & enablement
resources
•
Evaluate your project
readiness
•
Tips for running a successful
SAP project implementation
•
Accelerate your project with
SAP Best Practices
•
Identify SAP Enterprise
Support portfolio offerings
•
You are starting to plan your
project
•
You are exploring your
solution
•
Senior Leadership, Business
Process Owners
Other relevant
implementation roles
Get access to your system
•
•
•
•
•
Evaluate your project status
•
•
•
Discover your solution
roadmap & how this can be
influenced
Measure your project
progress & milestones
Assess the final activities for
solution go-live
•
Understand cut over
concept
•
•
Identify SAP offerings &
services to support your
implementation
Identify SAP offerings &
services to support your go
live
•
Locate post go-live
support resources
•
Keep innovating after go-live
•
•
Select SAP tools to support
your implementation
Recognize the importance of
roles & system testing
•
Increase your knowledge of
SAP enablement resources
•
You are developing detailed
plans for all the
implementation activities
•
•
Technical Team
Senior Leadership, Business
Process Owners, other
relevant implementation
roles
•
You are finalizing your
project activities and are
ready to execute
•
You are preparing for go-live
and ready to run your
business
•
Senior Leadership, Business
Process Owners
Other relevant
implementation roles
•
Senior Leadership, Business
Process Owners
Other relevant
implementation roles
•
© 2024 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.
•
80
SAP S/4HANA Cloud Public Edition Onboarding Resource Center
Your one-stop shop for a smooth onboarding process
A detailed step-by-step guide for your successful implementation, with access to knowledge-based articles, service offerings, and more.
Visit our onboarding resource center to get started and make sure to register for our live onboarding webinar.
Welcome
• Initial access and user setup
• Provisioning guide
• Additional channels
Project Readiness
• Introduction to Activate Methodology
• SAP Best practices
• Implementation Tools
Project Guidance
• Innovation & Upgrades
• Implementation guidance
• SAP Enterprise Support
Project Progress
• Cut over concept
• Services to support implementation
Go-Live Preparation
• Go-Live Guidance
• Post Go-Live support
© 2024 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.
81
Time
Timeto
toaddress
address
your
yourquestions!
questions!
How did you like the session?
How
did
session?
We
want
to you
hearlike
yourthe
feedback!
We want to hear your feedback!
© 2024 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.
82
Onboarding Journey
Thank You!
Customer Onboarding, Adoption Services Center
[OA Name], Onboarding Advisor | May, 2024
Access the
Onboarding Resource
Center landing page.