Welcome to
SAP Cloud ALM
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Agenda
ALM Strategy and SAP
Cloud ALM Overview
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SAP Cloud ALM for
Implementation
SAP Cloud ALM for
Operations
SAP Cloud ALM for
Service
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ALM Strategy and SAP Cloud ALM
Overview
SAP’s strategy
SAP Portfolio
Enable every enterprise
to become an intelligent,
sustainable enterprise
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SAP Cloud ALM – our cloud-based Application Lifecycle Management
…for Implementation
For the intelligent enterprise
• for cloud-centric customers
• manages cloud and hybrid solutions
• supports all components of the
intelligent enterprise
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…for Operations
…for Service
In the public cloud
• Re-thought, newly designed, and built
on modern cloud technology
• Ready for immediate consumption
• Cost-efficient for customers
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SAP Cloud ALM enables you to build, run, and optimize your intelligent enterprise
Accelerate Data
Transformation
Adopt the Latest
Innovations
Methodology
Operation Automation
Collaboration
Integration
Optimize with
SAP Services
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Customer
Keep Your BusinessBusiness Continuity
Running
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SAP Cloud ALM - how does it help you?
Data Transformation
Analyze
Transform
Innovation Adoption
Provide
Validate
Design
Build
Test
Deploy
SAP Business Transformation Center
powered by SAP Cloud ALM
Methodology
Operation Automation
Collaboration
Integration
Service Collaboration
Prepare
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Deliver
Share
Follow-Up
Business
Continuity
Business
Continuity
Detect
Analyze
Correct
Automate
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SAP Cloud ALM facts and figures
License and Cost
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Supported Solutions
Included in SAP Enterprise
Support and Subscription
Designed for cloud and hybrid
customers
• Maintenance and operations by SAP
• Included memory: 8 GB
• API usage: 8 GB outbound data
transfer per month
• Cloud solutions from SAP
• On-premise ABAP solutions
(SAP S/4HANA, SAP Business Suite,
SAP BW)
• PI/PO integration monitoring
• Non-SAP solutions
Delivery and Update
Cloud-native
• Customer-owned SaaS
• Rapidly available
• Daily integrated delivery
• Bi-weekly feature release
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SAP Cloud ALM for implementation
SAP Cloud ALM helps you adopt the latest innovations
Customer benefits during implementation
• Effectively runs fit-to-standard workshops with process templates
• Easily onboards your project team
• Automates task assignment for your project members
• Orchestrates all test activities
• Consistently deploys to production
• Realizes maximum traceability end-to-end
• Tracks progress with built-in reporting
SAP Cloud ALM provides a harmonized project implementation experience!
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Introduction to SAP Cloud ALM for implementation
Core capabilities
Processes
Tasks
Tests
Consume SAP’s
best practice content,
model process diagrams
to manage fit-tostandard workshops
and manage requirements.
Perform configuration
activities and
manage extensions by
following SAP’s
recommended tasks.
Manage integration
and acceptance tests
based on SAP content
for manual testing
and integration of
automated testing tools.
Analytics and traceability for the entire process
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Change &
Deployment
Orchestrate
consistent deployment
to production with
change management
workflow.
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SAP Cloud ALM for operations
SAP Cloud ALM helps keep your business running
Customer benefits during operations
• Ensures high performance quality in all business processes
• Alerts immediately with advanced analytics
• Predicts anomalies early with machine learning
• Automates corrective actions for higher process efficiency
• Achieves superior SLAs with transparent reporting
SAP Cloud ALM drives business continuity!
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Introduction to SAP Cloud ALM for operations
Core capabilities
Detect
Analyze
Correct
Automate
Avoid anomalies with
proactive problem
detection.
Conduct root cause
analysis on technical and
business process level.
Increase operation
efficiency by automating
corrective actions.
Use collected data with
artificial intelligence to
automate operational tasks
and predict anomalies.
Drive business continuity in your SAP landscape by monitoring and alerting
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SAP Cloud ALM for service
SAP Cloud ALM helps you optimize with SAP services
Customer benefits during service deliveries
•
Streamline collaboration by involving all people end-to-end
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Increase efficiency with shared access to all relevant data and assets
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Gain transparency on service deliveries by seeing all data
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Receive standardized and digitized service results quickly for easy consumption
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Simplify issue tracking and actions with integrated notifications
SAP Cloud ALM enables next generation service delivery!
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Introduction to SAP Cloud ALM for service
Core capabilities
Prepare
Deliver
Share
Follow-up
Access an SAP service plan
that proposes appropriate
on-premise or remote
delivery, and their
preparation tasks.
Monitor the service
delivery status and review
preliminary results and
high-priority issues in a
joint view.
Share digitized service
reports to review finalized
issues and actions in an
easy to consume format.
Create and collaborate
on the completeness of
tasks based on the service
delivery results.
Streamlined collaboration with SAP during the entire service delivery process
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Take advantage of SAP Cloud ALM’s streamlined user experience TODAY!
Adopt the Latest
Innovations
Optimize with
SAP Services
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Keep Your Business
Running
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SAP Cloud ALM – start your journey today!
Included with your SAP cloud subscription
Learn
Browse presentations and
watch recorded demos on
the SAP Cloud ALM home
page.
Try
Access the
public demo system.
Request
Click here here to request
SAP Cloud ALM quickly.
Just do a few set-up steps.
Use
Find typical entry points.
Invite your users.
Network with others in the
ALM Community.
Easily adopt SAP Cloud ALM!
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Resources
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SAP Cloud ALM is enriched with the SAP Value Map
SAP Enterprise Support provides the full benefit
SAP Cloud ALM
for operations
SAP Cloud ALM
introduction
SAP Cloud ALM
for implementation
SAP Cloud ALM
for service
SAP Value Map for SAP Cloud ALM
•
Central entry point to all SAP Enterprise Support offerings for SAP Cloud ALM
•
Knowledge, skills, and services needed to get the full benefit from SAP Cloud ALM
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Direct access to SAP experts, collaboration forums, high-impact learning and prescriptive guidance
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SAP Cloud ALM is enabled with SAP Enterprise Support
Major service offerings help you get started
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Mission in the SAP Discovery Center
Expert Guided Implementation
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The mission “Onboarding and first steps with
SAP Cloud ALM” is a digital service.
•
Multi-day remote service delivered in a oneto-many format.
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Step-by-step guidance for requesting SAP
Cloud ALM and doing the initial setup steps.
•
•
Designed to be consumed at own pace.
Covers onboarding, initial setup and the SAP
Cloud ALM scenarios Implementation,
Operations and Service.
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Further information: blog post
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Time for hands-on activities in customer
environment.
•
Further information: blog post
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Key SAP Cloud ALM links
SAP Cloud ALM Home Page on the SAP Support Portal
SAP Cloud ALM how-to videos on YouTube
SAP Cloud ALM help documentation
Learning Journeys for SAP Cloud ALM:
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Introducing SAP Cloud ALM
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SAP Cloud ALM - Implementation of SAP Cloud Solutions
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SAP Cloud ALM – Operations of SAP Cloud Solutions
Try SAP Cloud ALM yourself on the public demo tenant
See what SAP solutions are supported by SAP Cloud ALM today
Learn about recently delivered SAP Cloud ALM features
How to transition from SAP Solution Manager to SAP Cloud ALM
Expert-level SAP Cloud ALM information:
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Implementation
•
Operations
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Thank you.
Contact information:
cloudalm@sap.com
© 2024 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material.
Appendix
SAP Cloud ALM for implementation –
details
SAP Cloud ALM supports the implementation of SAP solutions
Tasks
• Perform implementation activities based on
SAP Activate methodology, integrated in the
SAP toolchain
Project Overview
Processes
• Consume SAP Best Practice process and
manage fit-to-standard workshops
Tests
• Prepare and execute manual tests based on
SAP process content
• Integrate test-automation tools via open APIs
Change & Deploy
• Manage your requirements lifecycle by
utilizing the change management workflow
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Having trouble documenting Fit-to-Standard workshop results?
Process Management links requirements to processes
Use Process Management in SAP Cloud ALM:
• Define your scope of business processes
• Study SAP Best Practices process models
• Discuss models with your LoB colleagues
• Document the findings as requirements and notes
• Create your own models if required
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Unsure which project tasks to need to be completed by when?
Track project activities centrally
Use Task Management in SAP Cloud ALM:
• Approve requirements
• Create project tasks or user stories
• Assign tasks to teams, roles, or persons
• Fulfill tasks (develop, test, deploy)
• Add comments
• Review status and history
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Do you know your project status today?
Gain full transparency at all times
Project Overview screen
Use the Overview Page and Analytics App in
SAP Cloud ALM:
• Gain high-level overview:
– Project progress, tasks status,
requirements status, solution process status,
test cases and execution
• Drill-down to detailed analytics:
– Traceability, trend analysis,
historical analysis, progress reports
• Ease project reporting
Analytics App screens
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SAP Cloud ALM for operations –
details
SAP Cloud ALM supports the operation of SAP solutions
SAP Cloud ALM for operations empowers
customers to understand the health of their SAP
business solutions by:
Business Process Monitoring
• Providing full stack monitoring
• Delivering embedded alerting and analytics
• Enabling collaboration between LoBs and IT
• Introducing intelligent event processing
• Integrating analytics and intelligence functionality
• Enabling operations automation
• Providing transparency regarding business
process health
Ensures business continuity – Keeps the lights on – Increases operations efficiency – Predicts critical
situations – Provides status events for business services – Reduces TCO
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SAP Cloud ALM for Operations – Functional Overview
Service Level
Management
Metrics
Synthetic User Monitoring
Real User Monitoring
Log
Entries
Intelligent Event
Processing
Alerts
Emails
Chats
Notification
Management
Tickets
Tasks
Job & Automation
Monitoring
Events
Event
Calendar
Alert
Management
Business Process Monitoring
Integration & Exception
Monitoring
Config
Items
Business Service
Management
Operations
Automation
Configuration & Security
Analysis
External API
Management
Health Monitoring
Analytics
Data
Operations
Flows
Analytics & Intelligence
Inbound
Integration
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Problem
Detection
Problem
Routing
Problem
Resolution
Outbound
Integration
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Experiencing issues with data exchange between your cloud services and systems?
Integration & Exception Monitoring makes sense of it all
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Get early message monitoring of cloud services
and systems
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Be informed about the monitoring of integrationrelated exceptions
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Benefit from the support of peer-to-peer interfaces
and orchestrated integration
Integration & Exception Monitoring
SAP Fieldglass
SAP S/4HANA Cloud
SAP SuccessFactors
SAP Ariba
SAP S/4HANA
SAP Integration Suite
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Keep your users happy with high reliability
User & Performance Monitoring ensure your processes run smoothly
User & Performance Monitoring
SAP SuccessFactors
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Monitor your end users’ experience
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See how they use business functionalities
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Measure both the frontend and backend
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Collect performance data for deep analysis
SAP Integration Suite
SAP S/4HANA
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Keep your business process execution under control
Business Process Monitoring reduces downtime and outages
Business Process Monitoring
KPI 1
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Get the relevant business KPIs defined automatically
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Have full transparency of every step in your business
processes
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Get alerts immediately when operational issues occur
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Measure your business process performance at any time
KPI 2
KPI 3
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Let SAP Cloud ALM do your job and execution monitoring for you
Job and Automation Monitoring gives you insights
Job and Automation Monitoring
SAP SuccessFactors
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Monitor backend processes and get immediate detection
of anomalies
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Alert business and IT users about disruptions and
exceptions in the moment when issues occur
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Get comprehensive details to enable root cause analysis
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Reduce your configuration effort by getting automated
recommendations based on historical data
SAP iRPA, SAP IBP
SAP S/4HANA
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Manage your cloud services’ health checks
Health Monitoring from an application and customer perspective
Health Monitoring
SAP SuccessFactors
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Visualizes the health of cloud services and systems
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Executes pre-defined application-specific health
checks for cloud services
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Provides light-weight system monitoring for SAP ABAPbased systems
SAP Integration Suite
SAP S/4HANA
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SAP Cloud ALM for service –
details
SAP Cloud ALM for service helps you get services from SAP
Use a harmonized user experience to easily access all relevant
information and assets
Have transparency on service deliveries: history, current and scheduled
services
Service
Delivery Center
Share service results in a digitized format
Easy drill-down to the different detail levels of service results
Service Results
Simplified tracking of all action items along the end-to-end service delivery
process
Issues &
Actions Mgmt.
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How do I see my proposed services from SAP?
Service Delivery Center provides easy access to all relevant information
Service preparation
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Easy access and transparency across all
service-delivery-related information
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Shared view on all related information for both
customers and SAP
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Seamless navigation to all information that
is needed
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Facilitate the end-to-end service delivery process:
✓
Prepare service delivery
✓
Monitor service delivery status
✓
See action items from recommendations
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How can I view my service results?
Consume results in a digitized format in the level of detail required
Service delivery results
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Share service results in a digitized format
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Accelerates provisioning of service
results
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Easy to consume format – navigate to
details if required
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How do I manage all tasks during and after service delivery?
Issues and Action Management monitors follow-up activities
Issues and Actions Management
• Effectively consume issues and actions
• Simplified tracking of issues and actions
with integrated notifications
• Manage the end-to-end service delivery
process:
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Assign tasks
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Monitor task status
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Send notifications
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What’s planned for the future?
I need more than one SAP Cloud ALM tenant.
Use cases
• Training
• Evaluation & demo
• Development and testing of extensions
• Extra production tenant
Solution
• You can get additional tenants for
any entitled customer number
• You can use these tenants as you
need them
You do not need extra tenants to test standard SAP Cloud ALM.
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This is the current state of planning and may be changed by SAP at any time.
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I am regulated and need regression testing.
Use case
Regression test of extensions against new
release in regulated environments
n
Production
Standard
After opt-in
n-1 Production
Solution
+
n
Regression test
• You will be able to opt in to delay production
updates by 2 weeks (n-1)
• You will be able to run regression tests of your
extensions against the current
SAP Cloud ALM feature set (n)
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This is the current state of planning and may be changed by SAP at any time.
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I need SAP Cloud ALM Data Centers close to me.
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This is the current state of planning and may be changed by SAP at any time.
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I want alm.ai
implementation.ai
• Solution documentation generation
• Manual test case generation from
requirements
• Automated project summary with risk
rating
operations.ai
• Threshold-less alerting
• Anomaly prediction
• Recommendations for alert mitigation
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This is the current state of planning and may be changed by SAP at any time.
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