Performance Management
Chapter 8
Model of the Effective Performance Management Process
Performance Management
• Goal settings
• Performance tracking
• Rate the employee
• Reward performance
• Managing non-performers
Goal Setting
• General goal
• Specific actions
• Weight
• KPI
• Target in the current
• Long term
Contamination and Deficiency of a Job Performance Measure
Performance and Development Based on Forced Distribution and
Ranking
Performance and Development Based on Forced Distribution and
Ranking
Performance Information Sources
• Managers
• Peers
• Direct Reports
• Self
• Customers
Luxottica Retail’s Competency Model
An Example of an Objectives Measure of Job Performance
Legal Guidelines
• To do
o Solid job analysis
o Be factual
o Train feedback users
o Management review
o Targeted feedback
o Multiple ratings
o Documentation
Performance Appraisal
• IDP (Individual Development plan) – Perform at the current level
• ICAP (Individual Career Advancement Plan) – Promotions
• IPEP (Individual Performance Enhancement Plan) – Low performers
Performance Discussion
• Check for someone's well being
• Coverage of the discussion
• Feedback
• Supports
• Developmental Opportunities