Business Case Assignment
ITC2000 Principles of Systems Analysis and Design
Peter Chang
Northeastern University - College of Professional Studies
Prof. Nevarez
May 17, 2025
CPSloane Employee Wellness Program Business Case
Executive Summary
This case evaluates a web-based wellness system for CPSloane's 1,000 employees. The program
qualifies for $80/month insurance discounts per employee with a 187% ROI over five years and
a 5.1-month payback period.
Project Scope
The system will facilitate recreational program registration, wellness class enrollment, peer
activity matching, participation tracking, and incentive management. This initiative supports
reducing healthcare costs, improving retention, and enhancing recruitment. This will not only
create a positive workplace but also maintain a transparent work culture.
Key Stakeholders
Chuck Sloane (Owner): Final approval authority;
Mary Cross (Finance): Financial oversight;
Paige Turner (HR): Program requirements;
Bill Batrs (CIO): Technical strategy;
IT Team: Implementation;
Employees: End users;
Insurance Provider: Discount requirements
Economic Analysis
Costs: Initial investment of approximately $425k and annual operations of $236k. Benefits:
Annual benefits of $1,235,000 from premium reductions ($960K), reduced absenteeism ($125K),
and improved retention ($150K). Metrics: 5-Year NPV: $2,955,000; ROI: 187%; Payback
Period: 5.1 months.
Operational Impact
This program requires potentially new HR processes for activity coordination and reporting. Its
success depends heavily on effective change management, communication, and leadership
participation.
Technical Solution
A cloud-based solution with responsive design leverages existing web development expertise
while addressing infrastructure constraints. Integration with HR systems and appropriate security
protocols will be implemented.
Timeline
Months 1-2: Requirements and cloud setup
Months 3-4: Core functionality development
Months 5-6: Advanced features, testing, and training
Recommendations
I propose implementing a cloud-based solution through a measured, phased approach to ensure a
smooth transition. Partnering with your insurance provider to maintain compliance requirements
throughout the transition is recommended. While financial benefits are important, I suggest
establishing additional success metrics that capture operational improvements. Lastly, to drive
engagement, we'll need to develop meaningful incentives that demonstrate clear value to your
team members. With strong financial returns and alignment with company goals, this program is
a high-value investment for CPSloane.