MIDTERM
PRODUCT AND SERVICE MANAGEMENT
MAY, 22 2025
MID EXAM Product and Service Management has rules as a basis for carrying out work, please
cooperate to comply with the following rules:
1. Provider information related to (Student ID and Full name) on the answer sheet
2. MID EXAM is open book
3. Time for taking MID EXAM from 17:30 to 19:45
4. Answers are neatly handwritten
5. Submit MID EXAM on E-Campus in PDF file
6. GoodLuck
1. The master data setting in the system before the production process is carried out is the most
important part to prepare, explain the function of the master setting below: (25)
a. Production calendar
b. Master resource
c. Master resource group
d. Master employee
e. Master operation?
2. In the production process, there are settings for raw material preparation (BOM) and process
activities (BOO). Explain the difference between the two methods? (15)
3. Fulfillment of sales orders to customers is highly prioritized in manufacturing companies. To
maintain the accuracy of the production process on schedule, proper preparation and planning
are needed. Explain the process function below: (30)
a. Job planning
• Make to stock
• Make to order
b. Job schedule
• Forward schedule
• Backward schedule
c. Job creation
4.
In the picture above, the menu section for reporting raw materials that have been used in the
production process. What data do you think must be completed on the form / image above? (15)
5.
There are three data closures and job completions to be completed in the epicor system. This
question is, how should the process of closing and completing the aforementioned jobs be carried
out. Explain? (15)