Name: _____________
Registration Number: ____________
Section: _________________
User Manuals & SOPs
Part 1: Below is a section from a user manual draft. Identify at least 3 problems
with clarity, ethics, structure, or audience targeting.
User Manual Draft Excerpt:
To begin using the device, press something on the front panel. If nothing happens, try
other buttons. Eventually, the system should start. You might want to plug it in first.
Also, don’t open the back panel unless you know what you’re doing. Maybe call tech
support if it burns or smells weird.
Problem Identified
Reason it’s a Problem
Suggest an Improvement
Part 2: The steps for reporting a suspicious phishing email are jumbled below.
Rewrite them chronologically, beginning each step with a strong action verb.
a) Forward the email to the cybersecurity team.
b) Avoid clicking on any links or downloading attachments.
c) Document the time and date the email was received.
d) Notify your supervisor.
e) Open your email client and locate the suspicious message.
Step No.
1
2
3
4
5
Correct Step (Start with a verb)
Part 3: Look at this instruction. Is it ethically appropriate? Why or why not?
Rewrite it if needed.
Instruction:
Employees must log in using a colleague’s credentials if their own access is denied
temporarily. Complete the task before reporting the issue.
Is it ethically appropriate? (Yes/No)
Why? (2–3 lines)
Better Version of the Instruction
Part 4: Write a short SOP (5–6 bullet points max) for the following situation:
Situation:
An IT technician needs to reset all employee passwords after a suspected data breach.
Title: SOP for ____________________________
Purpose: (2 lines)
Scope: (Who must follow it?)
Steps: (Write 5–6 clear, numbered steps using strong verbs.)
Final Tip/Reminder: (One important concluding line.)