Business
Communication
Shahbaz Khan
Spring 2025 IBA
Lecture 4
Date 13/Feb/2025
Types of communication
• Horizontal/Lateral communication refers to that between
colleagues on an equal hierarchical level.
• Vertical(up and down) communication is that which travels up
and down the hierarchy - for example, between top
management and the work floor and vice versa.
Types of Communication
• Upward and downward communication
• Downward communication consists of policies, rules, and
procedures that flow from top administration to lower levels.
• Upward communication consists of the flow of performance
reports, grievances, and other information from lower to higher
levels
Types of
Communication
Diagonal communication
involves people on different teams across
all positions—and can supercharge your
workplace productivity.