Final PPT Business Research Process Research –Definition McGraw-Hill/Irwin Strategic Management, 10/e By Anubhav Singh Copyright © 2007 The McGraw-Hill Companies, Inc. All rights reserved. “Research ; may be defined as the systematic and objective analyze and recording of controlled observation that may lead to the developments or generalizations, principles or theories, resulting in prediction and possibility ultimate control of events”. Sometimes research is defined as a movement, a movement from the known to the unknown. It is an effort to discover something. Some people say that research is a on effort to know “more and more about less and less”. RESEARCH MEANING Research is a serious academic activity with a set of objectives to explain or analyse or understand a problem or finding solution(s) for the problem(s) by adopting a systematic approach in collecting, organizing and analyzing the information relating to the problem. According to CLIFFORD WOODY, Research comprises, defining and redefining problems formulating hypothesis or suggested solutions; collecting organizing and evaluating data; making deductions and reaching conclusions; and at as carefully testing the conclusions to determine whether they fit the formulating a hypothesis. Research may also be defined ”Any organized enquiry discussed and carried out to provide information for solving a problem”. OBJECTIVES OF RESEARCH: Research is a conscious approach to find out the truth which is hidden and which has not been discovered by applying scientific procedure. Therefore each research has its own focus. This is stated in terms of objectives (or) purposes of conducting research. Objectives are like guide points in research, that the researcher does not nose his focus it is also believed that the objectives determine the nature of data to be compiled, the scope of collection, target group sample size and several other crucial aspects which ultimately decide the success or failure, adequacy or in failure, adequacy or research. The objectives or a research will be explained in the following words; It develops Focus The research may be to understand for become familiar with some phenomena or to get to know more in depth it. For example, since the days of steam engine, the research continued to come up with more powerful locomotive which could be operated with alternative sources of energy like diesel, electricity etc. It reveals characteristics: To clearly reveal the characteristics of an individual or a situation or a group like a society is another type of research objective. For example in these days before a criminal is sentenced efforts are taken to study why he had turned criminal. This helps develops an approach to create opportunities for criminals to cha ge themselves and join the main stream of life. It determines frequency of occurrence: To determine the frequency with which something occurs or with which it associated with something else. In social research one of the major areas of repeated and continuous research is analysis of poverty and unemployment. It tests hypothesis: To test a hypothesis about the casual relationship between variable being studied. This type of research is mainly to determine the relationship between various factors so that necessary policy options could be framed. For example, the reasons for several malpractices adopted in public distribution outlets include low salary and absence of regulation of service of the staff in such outlets. This is turn make them to feel insecure and they resort to mal practices. Having found this the Govt., had taken a policy to improve the salary structure of these staff ad regularize their services. Hence the study of casual relationship might help in formulation of policies. Understanding the Criteria of Good Research 1. Clarity and Preciseness Good research begins with clear objectives and research questions. It’s imperative to articulate what the research intends to achieve and what it seeks to explore. Specific Objectives •Define the goals of your research. •Ensure they are clear, focused, and attainable. WellFormulated Research Question •Craft a question that guides your research path. •It should be precise and manageable in scope. 2. Relevance and Significance Research must contribute value to its field. It should address a gap in knowledge or solve a specific problem. Identifying the Gap •Understand what has already been studied. •Identify areas that require further exploration. Impact of Research •Evaluate how your research contributes to the field. •Consider its practical applications and theoretical implications. Understanding the Criteria of Good Research 3. Methodological Rigor The methodology is the blueprint of your research. It should be systematic, appropriate, and reproducible. Appropriate Method Selection •Choose methods suited to your research question and objectives. •Justify your methodological choices. Reproducibility •Ensure that others can replicate your study. •This enhances the reliability and validity of your results. 4. Ethical Considerations Research must be conducted with integrity and respect for ethical norms. Informed Consent •Obtain consent from participants, ensuring they are well-informed about the research. •Respect their privacy and confidentiality. Avoiding Bias •Recognize and mitigate potential biases in your study. •Strive for objectivity and fairness. RESEARCH PROCESS By Prof. Anubhav Singh Faculty Interna onal Business and Strategy By Prof. Anubhav Singh Faculty Interna onal Business and Strategy By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Faculty Interna onal Business and Strategy By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and By Prof. Anubhav Singh Strategy Faculty Interna onal Business and What is research design ? •The research design refers to the overall strategy that you choose to integrate the different components of the study in a coherent and logical way, thereby, ensuring you will effectively address the research problem; it constitutes the blueprint for the collection, measurement, and analysis of data. • Note that the research problem determines the type of design you should use, not the other way around! • Research design The function of a research design is to ensure that the evidence obtained enables you to effectively address the research problem logically and as unambiguously as possible. In social sciences research, obtaining information relevant to the research problem generally entails specifying the type of evidence needed to test a theory, to evaluate a program, or to accurately describe and assess meaning related to an observable phenomenon. With this in mind, a common mistake made by researchers is that they begin their investigations far too early, before they have thought critically about what information is required to address the research problem. Without attending to these design issues beforehand, the overall research problem will not be adequately addressed and any conclusions drawn will run the risk of being weak and unconvincing. As a consequence, the overall validity of the study will be undermined. •Identify the research problem clearly and justify its selection, particularly in relation to any valid alternative designs that could have been used, •Review and synthesize previously published literature associated with the research problem, •Clearly and explicitly specify hypotheses [i.e., research questions] central to the problem, •Effectively describe the information and/or data which will be necessary for an adequate testing of the hypotheses and explain how such information and/or data will be obtained, and •Describe the methods of analysis to be applied to the data in determining whether or not the hypotheses are true or false. Why is Research Ethics • *ItImportant has become the norm as an expectation for research activity • *…. a professional requirement for practitioners in some disciplines e.g. psychology • *… a requirement for access to participants in others e.g. health • *… and a requirement to comply with external REF’s to obtain funding e.g. ESRC FUNDAMENTAL (OR) BASIC RESEARCH: Pure or Basic research is a search for broad principles and synthesis without and immediate utilization objectives. It is not concerned with solving any practical problems of policy but with designing and fascinating tools of analysis and with discovering underlying and if possible universal laws and theories. Eg. John Robinson‟s imperfect competition and chamberlains monopolistic competition. Applied (or)Action Research: Applied research also known as action research is associated with particular project and problem. Such research, being of practical value may release to current activity (or) immediate practical situation it aims at finding a solution for an immediate problems facing a society practically all social science research undertaken in India is of the applied variety and more particularly of the type which helps formulation of policy. Descriptive Research: It is designed to describe something such as demographic characteristics of consumers who use the product. It is designed to describe something, such as demographic characteristics of consumers who use the product. It deals with determining frequency with which something occurs or how two variables vary together. This study is also guided by a initial hypothesis. For example an investigation of the trends in consumption of soft drinks in relation to ration-economic characteristics as age, sex, ethnic group, family income, education level, geographic location, and so on would be descriptive study. Merits: This approach helps to test the conclusion and findings arrived at on the basis of laboratory studies. By using this approach, it is possible to substan ate exis ng theories and conclusions on modifying them. Direct contact between the researcher and the respondent is brought about in this approach. This is very significant because, the researcher would be able to understand himself clearly the problem to be studied. With the possibility of direct contract with the respondent, the researcher is able to elicit all the relevant informa on and eliminate irrelevant facts. Limita ons: Unless the researcher is experienced there is every possibility of the approach being misused. Hurried conclusions and generaliza ons may be formed based on the inaccurate field data. As this approach involves collec on of field data enormous me and efforts are required to plan and execute the field survey This approach also involves incurring heavy cost on data collec on. Unless the respondents are co-opera ve. It is not possible to collect data through this approach. HISTORICAL RESEARCH: As the name suggests in this approach historical data is given importance to undertake analysis and interpret the results. Following this approach a researcher would collect past data for his research. A scholar using this approach has to depend on libraries for referring to the magazines or periodicals for collec ng data. Merits: This approach alone is relevant in certain types of research work. For examples to understand the trend in India‟s exports. One has to collect the export data for a period of say 20 years and them analyze it similarly to study the impact of the liberaliza ons policy one has to collect informa on from 1991 ll date. Historical approach makes research possible as it is firmly believed that once we understand the past, out understanding of the present and expecta ons of the future could be predicted to some extent. Hence historical research provides the insight into the past and facilitates looking into the future. Qualita ve and Quan ta ve Research Design EXPLORATORY RESEARCH: Most of the marke ng research projects begin with exploratory. It is conducted to explore the possibili es of doing a par cular project. The major emphasis is on the discovery of ideas and insights. For example, a so drinks firm might conduct an exploratory study to generate possible explana ons. The exploratory study is used to spilt the broad and vague problem into smaller, more precise sub problem statements, in the form of specific hypothesis. An exploratory study is conducted in the following situa ons. To design a problem for inves ga ons and to formulate the hypothesis. To determine the priori es for further research. To gather data about the prac cal problems for carrying out research on par cular conjectural statements. To increase the interest of the analyst towards the problems and To explain the basic concepts. Exploratory study is more flexible and highly informal. There is no formal approach in exploratory studies. Exploratory studies do not employ detailed ques onnaire. These studies will not involve probability sampling plans. The following are the usual methods of conduc ng exploratory research Literature Survey Experience Survey and Analysis of insight s mula ng cases EXPERIMENTAL RESEARCH: This is a very scien fic approach. In this approach the researcher first determines the problem to be studied. Then he iden fies the factors that cause the problem. The problem to be probed is quan fied and taken as the dependent variable. The factors causing to the problem will be taken as independent variable. Then the researcher studies the casual rela onship between the dependent and independent variable. He is also able to specify to what extent the dependent variable. He is also able to specify to what extent the dependent variable is influenced by each independent variable. For examples suppose food produc on is taken as the problem for a research study. then the scholar would determine the factors that will affect food produc on. Viz size of the land cul vated(x) rainfall (y) quan ty of fer lizer applied (z) etc. These factors x,y and z are called independent variable,. Food produc on [A] is called dependent variable. Then by collec ng data regarding all the four [A,x,y and z]. The researcher is able to state what percentage change in the final food (A) is explained by x,y and z. The effect of x on A, y on A and z on A is also studied. In this manner the researcher is able to successfully indicate to what extent various factors included in the study are important. Merits of Experimental Approach (Research) This approach provides the social scien sts a reliable method it observe under given condi ons to evaluate various social programmes. This is one of the best methods of measuring the rela onship between variables.‟ This approach is more logical and consistent that the conclusions drawn but of research based on this approach is well received. It helps to determine the cause – effect rela onship very precisely and clearly. Following this approach researchers could indicate clearly the areas of future research Limita ons of Experimental Approach (Research) Unless a researcher is well experienced and trained in model building this approach can not be easily followed. By relying more on models this approach may not add anything significant to knowledge A serious limita on of this approach is that it relies on sampling and collec on of data. Unless these are properly planned and executed. the outcome of analysis will not be accurate DIAGNOSTIC STUDY; This is similar to descrip ve study but with a different focus. It is directed towards discovering what is happening, why it is happening and what can be done about. It aims at iden fying the causes of a problem and the possible solu ons for it. A diagnos c study may also be concerned with discovering and tes ng whether certain variables are associated. E.g., are persons having from rural areas more suitable for manning rural branches of banks? (or) Do more villagers than city voters vote for a par cular party. Validity and Reliability Validity: Are You Measuring What You Intend to Measure? Definition: Validity refers to the accuracy and truthfulness of a measurement tool—whether the instrument measures what it is supposed to measure. Types of Validity: •Face Validity: Does the test appear to measure the concept? (Most basic form, subjective.) •Content Validity: Does the instrument cover the full range of the concept’s meaning? (Judged by experts.) •Construct Validity: Does it truly measure the theoretical construct? (Includes convergent and discriminant validity.) •Criterionrelated Validity: • Predictive Validity: Can the tool predict future outcomes? • Concurrent Validity: Does it correlate with existing validated tools? Reliability: Are Your Results Consistent and Stable? Definition: Reliability is about the consistency or stability of measurement—whether you get the same results if the measurement is repeated under the same conditions. Types of Reliability: •Test-Retest Reliability: The same test is administered at two different times to the same group. •Inter-Rater Reliability: Consistency between different observers or raters. •Parallel-Forms Reliability: Two different versions of a test yield similar results. •Internal Consistency Reliability: Consistency within the test itself. ➔ Measured using Cronbach’s Alpha. Sampling INTRODUCTION Population/Universe: in statistics denotes the sample (items) is to be taken. aggregate from which A population can be defined as including all people or items with the characteristic one wishes to understand. Because there is very rarely enough time or money to gather information from everyone or everything in a population, the goal becomes finding a representative sample (or subset) of that population. INTRODUCTION Sampling frame is the list from which the potential respondents are drawn . A sample is “a smaller (but hopefully representative) collection of units from a population used to determine truths about that population” (Field, 2005) SAMPLING Sampling: the process of learning about population on the basis of sample drawn from it. Three elements in process of sampling: Selecting the sample Collecting the information Making inference about population Statistics: values obtained from study of a sample. Parameters: such values from study of population. SAMPLINGPROCESS Defining the population of concern. Specifying a sampling frame, a set of items or events possible to measure. Specifying a sampling method for selecting items or events from the frame. Determining the sample size. Implementing the sampling plan. Sampling and data collection ESSENTIALS OFSAMPLING Representativeness- ensure by random selection Adequacy - sample size Independence - same chance of selection Homogeneity - no basic difference in nature of units. SAMPLINGMETHODS NON PROBABILITY PROBABILITY M IXED JUDGMENT SIMPLERANDOM MULTISTAGE QUOTA STRATIFIED RANDOM MULTIPHASE CONVENIENC E SNOWBALL SYSTEMATIC CLUSTER JUDGMENTSAMPLING Judgment/Purposive/Deliberate sampling. Depends exclusively on the judgment of investigator. Sample selected which investigator thinks to be most typical of the universe. JUDGMENTSAMPLING Merits Small no. of sampling units Study unknown traits/case sampling Urgent public policy & business decisions Demerits Personal prejudice & bias No objective way of evaluating reliability of results CONVENIENCESAMPLING Convenient sample units selected. Selected neither by probability nor by judgment. Merit – useful in pilot studies. Demerit – results usually biased and unsatisfactory. CONVENIENCE SAMPLING -EXAMPLE Class of 100students 20 Students selected asper convenience QUOTASAMPLING Most commonly used in non probability sampling. Quotas set up according to some specified characteristic. Within the quota , selection depends on personal judgment. Merit- Used in public opinion studies Demerit – personal prejudice and bias SNOWBALLSAMPLING A special non probability method used when the desired sample characteristic is rare. It may be extremely difficult or cost prohibitive to locate respondents in these situations. Snowball sampling relies on referrals from initial subjects to generate additional subjects. SNOWBALLSAMPLING-STEPS Make contact with one or two cases in the population. Ask these cases to identify further cases. Ask these new cases to identify further new cases. Stop when either no new cases are given or the sample is as large as is manageable. SNOWBALLSAMPLING Merit access to difficult to reach populations (other methods may not yield any results). Demerit not representative of the population and will result in a biased sample as it is self-selecting. SIMPLE RANDOMSAMPLING Each unit has an equal opportunity of being selected. Chance determines which items shall be included. SIMPLE RANDOMSAMPLING The sample is a simple random sample if any of the following is true – All items selected independently. At each selection , all remaining items have same chance of being selected. All the possible samples of a given size are equally likely to be selected. Simple or unrestricted randomsampling Lotterymethod Random numbertables LOTTERY METHODWith replacement Probability each item: 1/N Without replacement – st Probability 1 draw: 1/N Probability 2nddraw: 1/N-1 TABLE OF RANDOMNUMBERS SIMPLE RANDOMSAMPLING Merits No personal bias. Sample more representative of population. Accuracy can be assessed as sampling errors follow principals of chance. Demerits Requires completely catalogued universe. STRATIFIED RANDOM SAMPLING Universe is sub divided into mutually exclusive groups. A simple random sample is then chosen independently from each group. STRATIFIED RANDOM SAMPLING Issues involved in stratification Base of stratification Number of strata Sample size within strata. Sample size withinstrata Proportional (proportion in each stratum) Disproportional (equal no. in each stratum) STRATIFIED RANDOM SAMPLING Merits More representative. Greater accuracy. Greater geographical concentration. Demerits Utmost care in dividing strata. Skilled sampling supervisors. Cost per observation may be high. SYSTEMATICSAMPLING Selecting first unit at random. Selecting additional units at evenly spaced intervals. Complete list of population available. k=N/n Classof95students:rollno.1to95 k=sampling interval N=universe size Sample of 10students n=Sample size 1st student random then every10th k=9.5 or10 SYSTEMATICSAMPLING Merits Simple and convenient. Less time consuming. Demerits Population with hidden periodicities. CLUSTERSAMPLING A sampling technique in which the entire population of interest is divided into groups, or clusters, and a random sample of these clusters is selected. Each cluster must be mutually exclusive and together the clusters must include the entire population . After clusters are selected, then all units within the clusters are selected. No units from non-selected clusters are included in the sample. CLUSTERSAMPLING In cluster sampling, the clusters are the primary sampling unit (PSU’s) and the units within the clusters are the secondary sampling units (SSU’s) STRATIFICATION V/S CLUSTERING Stratification Clustering All strata are represented in the sample. Only a subset of clusters are in the sample. Less error compared to simple random. More error compared to simple random. More expensive to stratification information sampling. obtain Reduces costs to sample only some before areas or Organizations. CLUSTERSAMPLING Merits Most economical form of sampling. Larger sample for a similar fixed cost. Less time for listing and implementation. Reduce travel and other administrative costs. Demerits May not reflect the diversity of thecommunity. Standard errors of the estimates are high, compared to other sampling designs with same sample size . MULTISTAGESAMPLING Sampling process carried out in various stages. An effective strategy because it banks on multiple randomizations. Used frequently when a complete list of all members of the population does not exist and is inappropriate. MULTISTAGE SAMPLING MULTISTAGESAMPLING Merits Introduces flexibility in the sampling method. Enables existing divisions and sub divisions of population to be used as units. Large area can be covered. Valuable in under developed areas. Demerits Less accurate than a sample chosen by a single stage process. Scaling Technique The Measurement & Scaling Technique helps us to : explain the concepts of measurement and scaling, discuss four levels of measurement scales, classify and discuss different scaling techniques, and select an appropriate attitude measurement scale for our research problem. As we discussed earlier, the data consists of quantitative variables, like price, income, sales etc., and qualitative variables like knowledge, performance , character etc. The qualitative information must be converted into numerical form for further analysis. This is possible through measurement and scaling techniques. A common feature of survey based research is to have respondent’s feelings, attitudes, opinions, etc. in some measurable form. Before we proceed further it will be worthwhile to understand the following two terms: (a) Measurement, and (b) Scaling. a)Measurement: Measurement is the process of observing and recording the observations that are collected as part of research. The recording of the observations may be in terms of numbers or other symbols to characteristics of objects according to certain prescribed rules. The respondent’s, characteristics are feelings, attitudes, opinions etc. The most important aspect of measurement is the specification of rules for assigning numbers to characteristics. The rules for assigning numbers should be standardized and applied uniformly. This must not change over time or objects. b)Scaling: Scaling is the assignment of objects to numbers or semantics according to a rule. In scaling, the objects are text statements, usually statements of attitude, opinion, or feeling. When a researcher is interested in measuring the attitudes, feelings or opinions of respondents he/she should be clear about the following: a)What is to be measured? b)Who is to be measured? c)The choices available in data collection techniques The level of measurement refers to the relationship among the values that are assigned to the attributes, feelings or opinions for a variable. Typically, there are four levels of measurement scales or methods of assigning numbers: (a)Nominal scale, (b)Ordinal scale, (c)Interval scale, and (d)Ratio scale. Nominal Scale is the crudest among all measurement scales but it is also the simplest scale. In this scale the different scores on a measurement simply indicate different categories. The nominal scale does not express any values or relationships between variables. The nominal scale is often referred to as a categorical scale. The assigned numbers have no arithmetic properties and act only as labels. The only statistical operation that can be performed on nominal scales is a frequency count. We cannot determine an average except mode. For example: labeling men as ‘1’ and women as ‘2’ which is the most common way of labeling gender for data recording purpose does not mean women are ‘twice something or other’ than men. Nor it suggests that men are somehow ‘better’ than women. Ordinal Scale involves the ranking of items along the continuum of the characteristic being scaled. In this scale, the items are classified according to whether they have more or less of a characteristic. The main characteristic of the ordinal scale is that the categories have a logical or ordered relationship. This type of scale permits the measurement of degrees of difference, (i.e. ‘more’ or ‘less’) but not the specific amount of differences (i.e. how much ‘more’ or ‘less’). This scale is very common in marketing, satisfaction and attitudinal research. Using ordinal scale data, we can perform statistical analysis like Median and Mode, but not the Mean. For example, a fast food home delivery shop may wish to ask its customers: How would you rate the service of our staff? (1) Excellent • (2) Very Good • (3) Good • (4) Poor • (5) Worst • Interval Scale is a scale in which the numbers are used to rank attributes such that numerically equal distances on the scale represent equal distance in the characteristic being measured. An interval scale contains all the information of an ordinal scale, but it also one allows to compare the difference/distance between attributes. Interval scales may be either in numeric or semantic formats. The interval scales allow the calculation of averages like Mean, Median and Mode and dispersion like Range and Standard Deviation. For example, the difference between ‘1’ and ‘2’ is equal to the difference between ‘3’ and ‘4’. Further, the difference between ‘2’ and ‘4’ is twice the difference between ‘1’ and ‘2’. Measuring temperature is an example of interval scale. But, we cannot say 40°C is twice as hot as 20°C. Ratio Scale is the highest level of measurement scales. This has the properties of an interval scale together with a fixed (absolute) zero point. The absolute zero point allows us to construct a meaningful ratio. Ratio scales permit the researcher to compare both differences in scores nd relative magnitude of scores. Examples of ratio scales include weights, lengths and times. For example, the number of customers of a bank’s ATM in the last three months is a ratio scale. This is because you can compare this with previous three months. For example, the difference between 10 and 15 minutes is the same as the difference between 25 and 30 minutes and 30 minutes is twice as long as 15 minutes In comparative scaling, the respondent is asked to compare one object with another. The comparative scales can further be divided into the following four types of scaling techniques: (a)Paired Comparison Scale, (b)Rank Order Scale, (c)Constant Sum Scale, and Paired ComparisonScale: This is a comparative scaling technique in which a respondent is presented with two objects at a time and asked to select one object according to some criterion. The data obtained are ordinal in nature. For example, there are four types of cold drinks Coke, Pepsi, Sprite, and Limca. The respondents can prefer Pepsi to Coke or Coke to Sprite, etc. RankOrder Scale: This is another type of comparative scaling technique in which respondents are presented with several items simultaneously and asked to rank them in the order of priority. This is an ordinal scale that describes the favored and unfavoured objects, but does not reveal the distance between the objects. The resultant data in rank order is ordinal data. This yields better results when direct comparison are required between the given objects. The major disadvantage of this technique is that only ordinal data can be generated. Constant Sum Scale: • In this scale, the respondents are asked to allocate a constant sum of units such as points, rupees, or chips among a set of s mulus objects with respect to some criterion. • For example, you may wish to determine how important the a ributes of price, fragrance, packaging, cleaning power, and lather of a detergent are to consumers. Respondents might be asked to divide a constant sum to indicate the rela ve importance of the a ributes. • The advantage of this technique is saving me. However, main disadvantages are the respondents may allocate more or fewer points than those specified. The second problem is respondents might be confused. In non-comparative scaling respondents need only evaluate a single object. Their evaluation is independent of the other object which the researcher is studying. The non-comparative scaling techniques can be further divided into: (a)Continuous Rating Scale, and (b)Itemized Rating Scale. Con nuous Ra ng Scales: It is very simple and highly useful. In continuous rating scale, the respondent’s rate the objects by placing a mark at the appropriate position on a continuous line that runs from one extreme of the criterion variable to the other. Example : Question: How would you rate the TV advertisement as a guide for buying? Itemized Ra ng Scales : Itemized rating scale is a scale having numbers or brief descriptions associated with each category. The categories are ordered in terms of scale position and the respondents are required to select one of the limited number of categories that best describes the product, brand, company, or product attribute being rated. Itemized rating scales are widely used in marketing research. Theitemisedratingscalescanbeinthe formof :(a)graphic,(b) verbal,or(c)numericasshownbelow: LikertScale: Likert, is extremely popular for measuring attitudes, because, the method is simple to administer. With the Likert scale, the respondents indicate their own attitudes by checking how strongly they agree or disagree with carefully worded statements that range from very positive to very negative towards the attitudinal object. Respondents generally choose from five alternatives (say strongly agree, agree, neither agree nor disagree, disagree, strongly disagree). A Likert scale may include a number of items or statements. Disadvantage of Likert Scale is that it takes longer time to complete than other itemised rating scales because respondents have to read each statement. Despite the above disadvantages, this scale has several advantages. It is easy to construct, administer and use. Seman c Differen alScale: This is a seven point rating scale with end points associated with bipolar labels (such as good and bad, complex and simple) that have semantic meaning. It can be used to find whether a respondent has a positive or negative attitude towards an object. It has been widely used in comparing brands, products and company images. It has also been used to develop advertising and promotion strategies and in a new product development study. StapleScale: The Stapel scale was originally developed to measure the direction and intensity of an attitude simultaneously. Modern versions of the Stapel scale place a single adjective as a substitute for the Semantic differential when it is difficult to create pairs of bipolar adjectives. The modified Stapel scale places a single adjective in the centre of an even number of numerical Values. A number of issues decide the choice of scaling technique. Some significant issues are: 1)Problem Definition and Statistical Analysis, 2)The Choice between Comparative and Non-comparative Scales, 3)Type of Category Labels, 4)Number of Categories, 5)Balanced versus Unbalanced Scale, and 6)Forced versus Non-forced Categories THANK YOU COLLECTION OF DATA Data refers to information of facts often researchers understand by data only numerical figure. It also includes facts non-numerical information qualitative and quantitative information in a research of the data are available the research is half-complete. Data could be broadly classified as primary data and secondary data they are also mentioned as sources of data. Primary Data: Primary Data is known as the data collected for the first time through field survey. Such data are collected with specific set of objectives assess the current status of any variable studied. By survey methods the data can be collected by any one (or) more of the following ways. to Questionnaire (or) Schedule: In this method a pre-printed list of questions arranged in sequence is used to elicit response from the respondent Interview: This is a method in which the researcher and the respondent meet and questions raised are answered and answered and recorded. This method is adopted when personal opinion or view point are to be gathered as a part of data. Observation: In this method the observer applies his sense organs to note down whatever that he could observe in the field and relate these data to explain some phenomena. Feed Back Form: In the case of the consumer goods the supplier or the manufacturer send the product along with a pre-paid reply cover in which questions on the product and its usage are raised and the customer is requested to fill it up and send. Based on this first hand information about the product from the consuming public is obtained. Sales Force opinion: On several occasions the manufacturers or distributors collect information about the movement of the product or market size, market share etc. through sales force on the field. The salesman visit the retailer‟s shop to not down the details of stock movement. Availability of items etc which give valuable information. Projective techniques: This technique is adopted to study the consumers though methods like recalling advertisements them story completion tests etc. Through this technique it is possible to compile information to be used as the basis for projecting the demand for the product at different points of time. Collection through Mechanical Devices: There are several shopping establishments where hidden video cameras are positioned at vantage points this are used for observing the public inside the ship. Apart from helping to eliminate pilferage and theft they provide very useful information on the consumers and their preference of products 1.OBSERVATION; Observation as a method of data collection ois used very frequently whenever collection of data through other methods is difficult for example it is not always possible to conduct interviews with every person to collect required information. There are occasion when no other method can be adopted for data collections. For instance, suppose a scholar wants to study the life style of hill tribe. It is certainly not possible to use a questionnaire or schedule or interview only alternative available is observation as the respondents would not rely any question orally or in written. Observation may be defined as, “sensible application of sense organs in understanding less explained or unexplained phenomena” Whenever a researcher is unable to compile information through any other method then he has to effectively apply his sense organs to observe and explain. So it may be said that observation involves recording of information applying visual understanding backed by alert sense organs. Types of Observation: Structured observation: When observation takes place strictly in accordance with a plan or a design prepared in advance it is called structured observation in such a type the observer decides what to observe what to focus on what type of activity should be given importance who are all to be observed etc in advance. Unstructured Observation: In this type of observation there is no advance planning of what how when, who etc., of observation. The observer is given the freedom to decide on the spot to observe everything that is relevant. Participant Observation: In this method the observer is very much present in the mindset of what is observed for example, suppose a researcher is studying the life style of a hill tribe, then he might understand the life style of the tribe better only when the stays with them. He is a participant in the sense he is physically present on the spot to observe and not influencing the activities. Non-participant Observation: This is a method in which the observer remain detached from whatever is happening around and does not involve himself in any activities tapes place. He is present only to observe and not to take part in the activities. That is the target audience does not know his presence at all. For example, the police men not in uniform is deputed on observation duty whenever a processing tapes place. Controlled Observation: In this method the observer performs his work in on environment or situation, which is very much planned (or) set. For example, sometimes to the effectiveness and alertness of airport security system a mock even (like fire accident) is carried out. Then how the security staff reacts to such mock event is observed. Based on this the weakness on his system are noticed and steps taken to eliminate them. Merits of Observation Method of Data Collection: If observation is done correctly, the scope for bias is very much minimized. Through observation, the current scenario in which anything is happening noticed and explained there is no interpretation of how things would be happened in the past or will happen in future etc. As there is no need to get any reply or details from the respondents, observation does no require any co-operation of the respondents. This is fairly reliable method, provided the observer is well experienced trained and sincere. Whenever respondents are illiterate and incapable of answering any question (due to language barrier (or) cultural background etc.,) observation is the only method of data collection available Limitations of Observation: This is a relatively costly method of data collection It could be noticed that what is observed may bring out only part of the facts. While data collected through questionnaire or interview ensure letter coverage. There is a lot of scope for the observer to get distracted or influenced by unexpected factors which would affect the accuracy of information collected 2 .INTERVIEW One of the very old methods of collecting data is the interview method. Interview method involves direct or indirect meeting of th respondents by the researcher. The researcher determines the questions to be raised at the time of interview and elicit the respons for them. The reply given is either written down in a note book or recorded in audio or video cassette. This method has to b necessarily adopted whenever details regarding any confidential matter are to be collected or the research requires data collectio directly from the respondents. Interview may be broadly classified as 1.Direct interview and 2.Indirect interview Direct Interview: In this type of interview, the interviewer and the interviewee meet personally either with prior appointment or not. Usually when this technique is adopted the interviewer may brief the respondent about the purpose of interview and its scope in advance. This enables the respondent to be ready with necessary details (or) data. This type of interview may be classified as structure a interview un structured interview focused interview clinical interview and non directive interview. (A)structured Interview: In this type of interview the person collecting information decides in advance the nature scope questions to be asked, the person to be contacted etc in advance. At the time of interview no deviation is made from the questions to be asked. For example, it is usual for journalist to interview the Finance Minister after the presentation of Budget. In such occasions, the journalist should be were prepared and decide in advance the questioned to be asked etc., Sometimes even the questions to be asked and other details are to be submitted to the authorities concerned, before conducting the interview. The most important advantages of such interview are below. The interview is well prepared and so the interview is conducted in the focused manner‟ Time of both the interviewer and respondents could be saved. There is no scope for irrelevant matter to find a place in the course of interview If the respondent is informed in advance he could prepare necessary details so that the outcome is reliable But this method of interview has the following limitations Since the subject matter is decided in advance there is no scope for extending the interview even in case of need. (A)Un Structured Interview: In this type of interview, interview is conducted on the spot without any preparations (or) advance information oto the respondent. For example, suppose an organization producing a new health drink wants to know the opinion of the people directly. Then it might send trained field investigators who meet people directly. Then it might send trained field investigators who meet people at random and offer them a cp of that new drink. After they drink, their opinion is asked and the responses are noted down or recorded. Such interviews are also conducted when opinion poll is conducted. For example during election time, the TV channels would meet people moving around and ask them about their opinion about different parties and the one to which they would vote. (C) Focused Interview: In this type of interview the object of the interviewer is to focus the attention of the respondent ion a specific issue (or) point /for example suppose a detective is questioning a person regarding a crime committed in an area. The detective has to be very much experienced to make the person interviewed to answer only about the crime and nothing else. In this type ,the interviewer encourages the respondents to say whatever he likes and feels on a subject matter. There may not me much questing taking place. The respondent is free to express his views or opinions without any direction from the interviewer.. For example suppose in a college strike, an interviewer encourage the students to say whatever they feel above the reasons for the strike. (E) Telephone Interview: This is basically a type of direct interview and but there is no scope for physical presence of both the parties to the interview. This method will be useful in the following situations. When the informant and interviewer are geographically separated. When the study requires responses to five (or) six sample questions e.g. Radio, TV program me survey Questionnaire Method A questionnaire is a sheet(s) of paper containing questions relating to certain specific aspect. Regarding which the researcher collects the data. The questionnaire is given to the informant or respondent to be filled up. Sometimes questionnaire is also in the form of files generated trough computer. This usually called soft copy of questionnaire. Generally to test the reliability of the questionnaire, it should be tested on a limited scale and this is technically known as Pilot Survey. The objective of a pilot survey is to filter unnecessary questions, and the questions which are difficult to answer. Open – end questions: In these questions the respondents are given freedom to express their views as there is wide range of choice. E.g. “How would you describe the use of this soap”? Closed questions: These type of questions do not allow the respondents to given answers freely E.g. “Would you describe the smell of this soap is attractive”? Yes / No Pictorial Questions: In this type of questions picture are drawn, and the respondents indicate the answer by selecting the pictures he prefers. Dichotomous questions: In this questions two alternatives are given a positive one and a negative one. E.g. “Do you own a watch”? Yes --------- No ------ Multiple choice questions: These questions contains more than two alternatives e.g. “Why have you preferred this brand of two wheeler?” -Price -Fuel – efficient -comfort -others (please specify) Type of questions to be avoided: (a)Leading questions: A leading questions is one which makes it easier for the respondent to react in a certain way and is not natural. Examples of leading questions are : “Are you against giving too much power to the trade unions”? “Don‟t you that yesterday‟s T.V. Drama was thrilling?” (b)Loaded Questions: Loading means attaching emotional feelings to particular words of concepts which tends to produce automatic approval or disapproval. Here the respondent would react to the word than the Question. Example: “Have you tried to get special favours from a business establishment by pressuring them?” Yes --------- No---------- (c )Ambiguous questions: An ambiguous question is one that does not have a clear meaning. It may mean different things to different people example. Are you interested in a small house? What does the word “interested” mean to own or hire? What does the word “small” mean QUESTIONNAIRE CONSTRUCTION PROCEDURE Decide what information is needed. Determine the type of collecting data Interview Questionnaire Determine the content of individual questions. Is question necessary Does respondent have the information Respondent remembers the same Several questions needed instead of one Determine the type of questions -open ended -closed -dichotomous -pictorial -multiple choice Decide on wordings of questions Decide question sequence -Physical appearance -easy to access -easy to understand -motivate Preliminary Draft Revision and final draft (3) SCHEDULES Schedules (contains a set of questions) are being filled in by the enumerators who are specially appointed for the purpose. Enumerators go to respondents, ask them questions from the proforma in the same order in which the questions are listed and record the replies on the space given. Enumerators should be trained Example: Population census. Basis of Difference Usage Questionnaire Respondent himself records the answers obtained. Schedule Researcher/Enumerator records the answers obtained. Cost Relatively cheaper as it is sent by mail to the Costlier, as investigators have to be appointed, trained, and meet every informant targeted respondents. at their place. Coverage Wide coverage possible, as it can be sent to any place by post. Relatively limited coverage, as the investigator cannot be sent to every place. Time Taken to Apply Cannot be established, as the respondent may reply at his convenience. It is possible to plan the enquiry and depute investigators accordingly to collect information in time. Degree of Response Less, as not all respondents reply. Relatively good, as the investigator is focused and obtains details personally. Quality of Response Not very good, as the respondent answers based on their own understanding. Pre-condition for Use The respondent should be literate and cooperative. Literacy of the respondent is not a limitation; the investigator explains and obtains the response. Sample Coverage Possible to cover a wide range of sample elements as questionnaires are sent by post. Limited, as the investigator has to personally contact each respondent. Accuracy of Information Not likely to be high, as it depends on the structure of the questionnaire. Relatively better accuracy, as the investigator can verify and ensure accuracy on the field. Presentation Requirement Should be designed properly and made attractive to encourage respondents to fill it. No such requirement. Relatively better, as the investigator guides the respondent for proper understanding of the questions. Field Control and Monitoring Not possible, as there is no direct control once questionnaires are sent. Good scope for monitoring and controlling the fieldwork. SECONDARY DATA The secondary data, are those which have already been collected some other agency and which have already been processed. Generally speaking secondary data is collected by some organization to satisfy its own need but it is being used by various departments for different reasons. For example, census figures taken are used by social scientists (economists) for social planning and research. SOURCES OF SECONDARY DATA: Doing the research with the secondary data is called as Desk research. The sources for secondary data or the sources for doing desk research will be gathered by the following ways: Internal Sources: Registers, Documents, Annual Reports, Sales Reports, previous Research papers , Sales records, invoices etc., External Sources: Journals on magazines, newspapers, public speeches, state and central govt., departments, reports etc., The information had from any published documents which may documents the researcher should consider the following points: Exactly what products are included in the statistical classification Who originally collected the data for what purpose, and whether three might any motive for misrepresentation‟ From whom the data were collected and how reliable the methodology might have been and How consistent the data are with other local or international statistics. Pilot Study It is difficult to plan a major study or project without adequate knowledge of its subject matter, the population it is to cover, their level of knowledge and understanding and the like. What are the issues involved? What are the concepts associated with the subject matter? How can they be operationalise? What method of study is appropriate? How much money it will cost? investigation is conducted. This is called pilot study. The size scope and design of the pilot study is a matter of convenience, time and money. It should be large enough to fulfill the following functions. Functions of Pilot Study: It provides a better knowledge about problem. It helps to identification and operationalization of concepts relating to the study. It assists in discovering the nature of relationship between variables and in formulating hypothesis.\ It shows the nature of the population to be surveyed and the variability within it It shows the adequacy of the tool for data collection‟ It provides information for structuring questions with alternative answers. It helps the researcher to develop an appropriate plan of analysis It provides information for estimating the probable cost and duration of the main study and of its various stages TYPE I ERROR AND TYPE II ERROR: In the process of testing a hypothesis, a researcher may commit two type of errors namely type I error and Type II error. Type I error: We commit this error when we reject a null hypothesis which is true. Type II error: This error is committed when we accept the null hypothesis which is false. This could be stated below: Accept Ho Reject Ho H(true) Type I Error Type I Error H(false) Type II error Correct Decision Difference between Descrip ve Analysis and Inferen al Analysis Basis of Difference Descriptive Analysis Inferential Analysis Definition Summarizes and describes the main features of a dataset (e.g., mean, median, frequency, graphs). Uses sample data to make generalizations, predictions, or decisions about a larger population. Purpose To provide a snapshot or summary of the data collected. To draw conclusions and test hypotheses about a population based on sample data. Focus Focuses only on the dataset at hand. Focuses on making predictions inferences beyond the dataset. Techniques Used Measures of central tendency (mean, Hypothesis testing, confidence intervals, median, mode), dispersion (range, regression analysis, ANOVA, chi-square standard deviation), tables, charts, graphs. tests. Population vs. Sample Describes data from the entire population or sample without going beyond it. Makes estimations or conclusions about a population based on sample data. Uncertainty No uncertainty; purely factual about the given data. Involves uncertainty and probability because it deals with generalizations. or Example "The average score of students in Class A is 75." "We are 95% confident that the average score of all students in the school lies between 72 and 78." Application Useful for reporting, summarizing, and organizing data (e.g., surveys, census data). Useful for making decisions, forecasting, or testing theories (e.g., clinical trials, market research predictions). Multiple and Logistics Regression What is Multiple Regression? Multiple regression is a statistical technique used to examine the relationship between one dependent variable (DV) and two or more independent variables (IVs). It extends simple regression (which uses only one IV) to allow for more complex real-world situations. The Basic Formula: Y=a+b1X1+b2X2+...+bnXn+eY = a + b_1X_1 + b_2X_2 + ... + b_nX_n + eY=a+b1X1+b2X2+...+bnXn+e Where: •Y = Dependent variable (outcome) •X1, X2, ..., Xn = Independent variables (predictors) •a = Intercept •b1, b2, ..., bn = Regression coefficients (effect of each IV) •e = Error term Why Do We Use Multiple Regression? •To predict the value of the dependent variable. •To understand the impact of each independent variable on the dependent variable while controlling for others. •To test hypotheses and relationships between variables in business, marketing, HR, finance, etc. Key Outputs to Know: •R (Multiple Correlation): How strongly all IVs together relate to DV. •R² (Coefficient of Determination): % of the DV’s variance explained by IVs. •Adjusted R²: Adjusts R² for the number of predictors (important when you have many variables). •Regression Coefficients (b values): Show direction & strength of each IV’s effect. •Significance (p-value): Tests if each IV’s effect is statistically significant. Business Uses: •Predicting sales, profits, market share. •Analyzing employee performance drivers. •Estimating customer satisfaction based on service features. Basic Assump ons of Mul ple Regression (with Examples) 1. Linearity What it means: The relationship between the dependent variable (DV) and each independent variable (IV) is linear. Example: You study the impact of advertising spend (X1) and sales force size (X2) on sales revenue (Y). The assumption is that doubling advertising budget will approximately double its effect on sales, not have a curved or unpredictable effect. 2. Independence of Errors (No Autocorrelation) What it means: The residuals (errors) are independent of each other. Especially important in time-series data. Example: You predict quarterly profits using past sales and marketing spend. If the error in Q1 affects the error in Q2 (like patterns in time), this violates the assumption. 3. Homoscedasticity (Equal Variance of Errors) What it means: The residuals have constant variance at every level of the IVs. Example: Imagine you're predicting employee productivity based on hours of training and experience. If the prediction errors are small for junior employees but large for seniors, it’s a sign of heteroscedasticity (a violation). 4. No Multicollinearity What it means: The IVs should not be too highly correlated with each other. Example: In a model predicting company performance, if you include both total assets and total liabilities, these may be highly correlated (since both relate to the balance sheet), causing multicollinearity issues. 5. Measurement Level (Interval or Ratio Data) What it means: The dependent variable should be continuous (interval or ratio scale). Example: Predicting market share % using predictors like ad spend, pricing strategy, etc., is valid because market share is a continuous variable. But using regression to predict a categorical outcome (e.g., buy/not buy) would require logistic regression, not multiple regression. What is Logistic Regression? Logistic regression is a statistical method used to predict the probability of a binary outcome (yes/no, success/failure, buy/don’t buy) based on one or more independent variables. It is used when the dependent variable (DV) is categorical, typically binary (0 or 1). Like True/false, Yes/No Example: Objective: Predict if a customer will purchase (1) or not purchase (0) based on: •X1 = Age •X2 = Income The output tells us the probability of purchase, such as: •"A 30-year-old with $50,000 income has a 72% chance of buying." When to Use Logistic Regression: •Customer churn prediction (stay/leave) •Loan default prediction (default/no default) •Email classification (spam/not spam) •Employee attrition (stay/quit) Assumptions of Logistic Regression: 1.Binary DV: Outcome should be dichotomous. 2.Independent Observations: No repeated measures or time-series unless handled properly. 3.Little or No Multicollinearity: IVs should not be highly correlated. 4.Linearity of Logit: IVs and log odds should have a linear relationship (can check with Box-Tidwell test). 5.Large Sample Size: Logistic regression needs enough cases, especially for rare events. INTERPRETATIONS ANOVA METHODS Sum of Squares df Mean Square F Sig. Between Groups 17.500 25 .700 1.120 .517 Within Groups 2.500 4 .625 Total 20.000 29 1.Null Hypothesis (H₀): All teaching methods have the same mean score. 2.Alternative Hypothesis (H₁): At least one teaching method has a different mean score. 3.F-value: The F-statistic is 1.120, which compares variance between groups to variance within groups. 4.p-value (Sig.): The significance level is 0.517. Conclusion: •Since p = 0.517 > 0.05, we fail to reject the null hypothesis. •There is no statistically significant difference in test scores among the different teaching methods in this sample. Correlation Between hour studies and exam score Correla ons Pearson Correla on Hour Studies Exam Score Hour Studies Exam Score 1 .987** Sig. (2-tailed) .000 N 10 10 Pearson Correla on .987** 1 Sig. (2-tailed) .000 N 10 **. Correla on is significant at the 0.01 level (2-tailed). 10 Correlation •Correlation coefficient (r) = 0.987, which means a very strong positive relationship. •Sig. (2-tailed) < 0.01, so the result is statistically significant at the 1% level. Interpretation: As the number of hours studied increases, exam scores also increase. The Pearson correlation is 0.987, indicating a very strong, statistically significant positive correlation between the two variables. Correla ons Hour Studies Pearson Correla on Hour Studies Exam Score A endance 1 .987** .987** .000 .000 Sig. (2-tailed) Exam Score A endance N 13 13 10 Pearson Correla on .987** 1 .979** Sig. (2-tailed) .000 N 13 13 10 Pearson Correla on .987** .979** 1 Sig. (2-tailed) .000 .000 N 10 10 .000 10 **. Correla on is significant at the 0.01 level (2-tailed). All correlations are very strong positive, and statistically significant at 0.01 level. Interpretation: More study hours and better attendance are both strongly associated with higher exam scores. Scenario for Multiple Regression: A researcher investigates how Hours Studied (X₁) and Class Attendance (X₂) affect Exam Scores (Y) among 100 students. Sample Mul ple Regression Output: Variable Coefficient (B) Standard Error t-value p-value (Constant) 40.50 5.20 7.79 0.000 Hours Studied (X₁) 2.80 0.45 6.22 0.000 Class A endance (X₂) 1.50 0.60 2.50 0.014 Model Summary: •R = 0.75 •R² = 0.56 •Adjusted R² = 0.55 •F(2, 97) = 62.30, p < 0.001 Interpretation: 1.Model Fit: •The R² = 0.56 means that 56% of the variance in Exam Scores is explained by the two predictors (Hours Studied and Class Attendance). This suggests a good fit of the model. •The F-statistic (62.30, p < 0.001) shows the overall model is statistically significant, meaning at least one of the predictors significantly affects exam scores. 2.Coefficients: •Intercept (40.50): When both Hours Studied and Class Attendance are zero, the expected exam score is 40.50 marks. •Hours Studied (2.80, p < 0.001): For every additional hour of study, exam scores increase by 2.8 marks, holding attendance constant. This effect is highly significant. •Class Attendance (1.50, p = 0.014): For every additional class attended, exam scores increase by 1.5 marks, holding study hours constant. This is also statistically significant at the 5% level. 3.Significance: •Both predictors have p-values < 0.05, so they are significant contributors to predicting exam scores. •Hours Studied has a stronger effect (higher coefficient and t-value) compared to Class Attendance. In the simple language: The study finds that students who study more hours and attend more classes tend to score higher on exams. Specifically, every extra hour of study increases scores by about 2.8 points, and attending an extra class adds about 1.5 points. The model explains 56% of the variation in exam scores, making it a reliable prediction tool in this context. Example A company wants to study how Adver sement Budget and Brand Name Strength impact Total Sales. They collect the following data for 10 products: Interpreta on: •Model Fit: The R² value is 0.90, meaning 90% of the variance in Total Sales is explained by Advertisement Budget and Brand Name Strength. •Coefficients: • Advertisement (X₁): For every additional $1000 spent on advertising, sales increase by $5000 (B = 5.00), holding brand strength constant. • Brand Name Strength (X₂): Each 1-point increase in brand name strength (on a 10-point scale) increases sales by $8000 (B = 8.00), holding ad budget constant. •Significance: • Both independent variables are statistically significant (p < 0.05), indicating they both meaningfully predict sales. THANK YOU
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