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Contents
Introduction
1
Why We Need Project Management in Healthcare?
2
A Project Manager Should Think and Act Like a
Healthcare CEO
3
Don't Be a Project Manager, Be a 'Super-dynamic'
Project CEO
5
What is a Healthcare Project?
7
The Healthcare Project Manager of the Future
8
Healthcare Project Management Best Practices
9
Conclusion
11
1
Introduction
Healthcare project management is a high-end aid to successful functioning, with a need for
careful analysis and execution. This is because the risks run higher in the healthcare sector.
Effective implementation of project management will improve overall output and reduce
costs. The critical factor of consideration, however, is the well-being of patients. It ranks highest
on the priority list and cannot be ignored. It is for this reason, healthcare project managers
must excel in their efforts toward the benefit of the healthcare organization and patients alike.
Doctor & nurses
IN THE FIELD COULD USE MORE TRANING ON HOW
TO MANAGE AND LEAD PROJECTS. GOOD STEWARDSHIP
OF RESOURCES, GOOD TRACKING OF DATA, GOOD
MANAGEMENT OF TEAMS ARE ALL REALLY
IMPORTANT SKILLS.
- Ken Himmelman, Partners in Health, Boston
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2
Why We Need Project
Management in Healthcare?
• Project management is integral to healthcare providers to improve the organizational value
and operational efficiency in various areas of the organization.
• Litigation risks are mitigated with subject matter expertise and detailed process adherence
through automated systems.
• Healthcare project management involves meticulous planning, which allows monitoring,
effective execution, and continual improvements.
• The planning extends itself to accurate budgeting that allows projects to be taken to
completion, without overstepping through unexpected expenses.
• Putting in project management systems towards effective communication can considerably
avoid mishaps and negative outcomes in the healthcare organization.
Product manager’s maturity can be assessed in six areas
Customer
Experience
Grouping
Ability to design
customer-centric
experiences
throughout
customer decision
journey
Market
Orientation
Business
Acumen
Soft
Skills
Ability to deeply
understand
market trends,
partner
ecosystems, and
competitive
strategies
Comfort with
business strategy,
portfolio
prioritization,
go-to-market,
pricing, and
tracking key
performance
indicators and
financial metrics
Ability to lead
teams,
communicate
with diverse
groups, and
influence change
throughout the
organization
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Enablers
Enable innovation
through talented
individuals,
enriching career
paths,
test-and-learn
culture,
innovation
oriented practices,
and organization
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3
A Project Manager Should
Think and Act Like a
Healthcare CEO
A project manager cannot have a confined mindset as every aspect of a healthcare organization is
connected to the larger picture. The approach towards project management needs to be dynamic
and encompass the entire functioning of the healthcare provider. Toward this end, the project
manager must have an all-rounded vision that looks at the benefit of the organization as a whole.
• INITIATION: The scope of the project should be carefully outlined and comprehended, which
includes a vision of the costs involved, the outcomes desired, and possible risks encountered. A
consistent review of the same should be executed.
• PLANNING: Each phase of the project needs meticulous planning. Set deadlines, realistic
budgets, and job allocations are crucial to efficient project functioning.
• EXECUTION: During the execution phase, the plans must be strictly adhered to, and project
managers should adopt stringent monitoring methods to ensure that protocols are followed. This
is where slight tweaks may need to make to achieve goals.
• REVIEW: At the end of the project, a review is critical in assessing outcomes, evaluating
deliverables, and lessons. This will aid in further improvement of oncoming projects.
In essence, the below components of the healthcare organization needs to be carefully evaluated:
• PRODUCT INNOVATION: The project manager needs to consistently look at innovative ways to
improve the overall workings of the organization. This includes new processes, automated systems,
generating patient welfare protocols, etc.
• DIGITAL TRANSFORMATION: A successful project manager will undertake steps to move the
organization toward digital transformation as a means of effective functioning. All manual
processes need to be transitioned toward digital execution for seamless functioning.
• INCREASED ROI: When budgeting and planning, a keen eye needs to be placed on the potential
Return on Investment (ROI), with a review of the same at regular intervals to ensure adherence.
• PROCESS AUTOMATION: Automated processes can go a long way in improving operational
efficiency, and a skilled project manager will place their item high on the priority list.
• BOOST SCALABILITY: For an improved bottom line, the functioning of the organization needs to
be scalable in terms of growth, and this needs to be captured in the desired objectives of the
project.
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• STAY COMPLIANT: Maintaining protocols and strict adherence to regulatory requirements is
essential to the success of the project at hand. Compliance needs to be carefully analyzed and
consistently improved.
• PERFORMANCE OPTIMIZATION: Organizational performance should be a key component of
the project goals, with a constant aim of achieving optimal performance levels.
• ENHANCE PRODUCTIVITY: Higher productivity literally translates to higher profit and higher
patient satisfaction. Therefore, herein lies the essence of effective project management. The
review must closely look at the level of productivity prior to project completion and compare it to
the productivity achieved upon completion.
• REAL-TIME DECISION MAKING: A project manager needs to be constantly evolving as the
project is underway with quick modifications and decision-making capabilities during the
execution phase of the project.
• TEAM EXTENSION: As the demands of the project grow, there could be a need for additional
resources, and the provision for this must be made on an 'as needed' basis.
15 practices to define a world-class software-development
organization
Setup decisions that guide
the strategic road map
1 Cloud-migration path
2 Platform choice
3 Microservices/container
architecture
Product-management
practices to aid in product
conceptualization and design
4 Product-management
excellence
5 Human-centric design
Product-delivery practices
to ensure quality delivery
13 Analytics and use of
telemetry
14 A/B testing
15 Community-driven
development
Product-development
practices to build and
test quality solutions
6 DevOps (CI/CD)
7 Test automation and TDD
8 API -based architecture
9 Productivity and quality
Enabling elements to plan and
operate
10 Portfolio management and
product economics
11 Talent and governance
12 Product security and risk
management
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4
Don't Be a Project Manager,
Be a 'Super-dynamic'
Project CEO
Healthcare subject matter experience and technical expertise are not enough to guarantee
successful project management. Neither is it enough for a project manager to adopt agile
methodologies. An agile approach needs to be compounded with dynamic execution strategies to
achieve significant improvements in healthcare delivery.
A successful project manager needs to be able to identify and resolve hurdles and issues within
the organization promptly. Delegation and monitoring lie at the crux of project management, and
staying with the budget are mandatory.
Highly skilled communication is another requirement that can intensely impact the success of the
project. Stakeholders, department heads, and employees need to be tackled and managed
through effective communication strategies.
WHAT IS THE SIGNIFICANT?
To successfully address ongoing challenges for each type of healthcare projects.
If your project
management is poor
IT DOESN’T MATTER HOW MANY RESOURCES
YOU INVEST OR HOW MANY PEOPLE YOU EMPLOY.
YOU WILL NOT SUCCEED.
- Francis Kasolo, PhD, WHO
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Common Project Management Tools and Techniques
• Scope Management Plans
• Scope Statement
• Mind Maps
• Scope Change Controls
• Work Breakdown Structures
Integration
Management
• Schedule Performance
Measurements
• Project Network Diagrams
• Gantt Charts
• Crashing
• Critical-path Analyses
DOCTOR
Scope
Management
• Project Selection Methods
• Project Management Methods
• Change Requests
• Lesson-Learned Reports
• Project Review Meetings
• Statistical Methods
• Pareto Diagrams
• Maturity Models
• Quality Metrics
• Quality Control
Time
Management
Cost
Management
Human Resource
Management
Quality
Management
Risk
Management
• Resource Histograms
• Team Building Exercises
• Project Organizational
Charts
• Motivation Techniques
• Responsibility Assignment
• Request for Proposals or Quotes
• Suppliers Evalution Matrics
• Make-or-buy Analyses
• Source Selections
• Contracts
Communications
Management
• Probability/Impact Metrics
• Risk Management Plans
• Risk Rankings
• Risk Registers
6
• Communications Management
• Status & Process Reports
• Virtual Communications
• Project Websites
• Kickoff Meetings
• Cost Estimates
• Net Present Value
• Cost Management Plans
• Earned Value Management
• Crashing
• ROI
Stakeholder
Management
Procurement
Management
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• Issue Logs
• Reporting Systems
• Stakeholder Analyses
• Stakeholder Registers
• Interpersonal Skills
OSP
5
What is a Healthcare
Project?
• AN IDEATION PHASE: The seed of a project is born with an idea. This is the first step and
typically the most important as it forms the foundation on which the entire project is built. If the
ideation phase is robust, successful implementation is far more likely.
• A UNIQUE PURPOSE: The purpose of the project must be clearly identified by the project
manager and communicated to the individuals involved in the execution and maintenance
process of the project.
• A DEFINITE BEGINNING AND END:
In order for a project to be effectively executed, it should
have a clear start and completion vision, upon which benefits and outcomes can be realized.
• AN INNOVATIVE APPROACH: Whatever the purpose of the project, it should be attributed to
innovative technologies that will improve the overall scalability of the organization with
advanced technologies, such as AI or ML.
• A FLEXIBLE ATTITUDE: Healthcare project managers need to look at the project roles and
needs through an evolving approach. A project is developed using progressive elaboration,
flexible modifications, and consistent reviews.
• A MIGRATION FROM LEGACY SYSTEMS: Depending on the quality of the legacy system as
compared to the objectives of the project, provisions should be made for migration to advanced
levels of technological operations.
• PERFORMANCE MANAGEMENT ANALYSIS: Project needs for performance management
analytics.
• AN UNDERSTANDING OF UNCERTAINTY: Every effective project manager understands that a
project brings with it a certain amount of uncertainty and should be prepared to undertake
quick decision-making.
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6
The Healthcare Project
Manager of the Future
The below indicators will provide an insight into the requirements of a competent project manager:
• Leading by example vs. An unrealistic delegation approach
• A visionary mindset vs. An indecisive attitude
• Technical competency vs. An amateur technical knowledge
• Quick decision making vs. Hesitancy toward defining strategies
• Excellent communication skills vs. Inability to provide clear indicators
• Highly motivational approach vs. Discouraging methodologies
TECHNOLOGIST
GENERALIST
BUSINESS-ORIENTED
Profile
Profile
Profile
Deeply Technical
Technical depth and
business-savvy
Business Background
Focus
Technology Solutions
Product
• Back-end platforms or
highly complex products
• May take technological
risks on ‘cool ideas’ that
aren’t tied to a metric
Focus
Focus
User Delight
Maximizing specific
business metrics
Product
Product
• B2B product or front-end
for B2B products
• Measured by ability to
drive end-user metrics
B2B products that have
another source for creative
inputs
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7
Healthcare Management
Best Practices
• STURDY HEALTH IT GOVERNANCE: Effectively establishing clear IT governance involves
coherent project mapping, explicit project portfolio management, and sharp resource
management strategy. This strategy will significantly enhance profitability at a higher rate
than those projects that do not have significant governance propositions.
• SMART SCOPE MANAGEMENT: In order to maintain clarity, scope statements that offer
valuable insights, clear structures that provide a breakdown of job requirements, mapping
insights, and statements of work will go a long way. Further, a regular analysis of
requirements and modifications speed up efficiency.
• RUTHLESS PRIORITIZATION:
This stands as a key responsibility of an efficient project
manager as a tool toward ensuring a clear understanding of the priority of the project,
wherein the entire organization is aware of the priority project and its requirement. There
should be no scope for discrepancies here.
• UNDERSTANDING HEALTHCARE WORKFLOW PROCESSES: This includes accurate work
charts, documented processes of patient care routines, operational systems, and other
business-related processes. A clear understanding aids in efficient budgeting, planning, and
execution.
• COMPLIANCE MANAGEMENT: Establishing stringent compliance processes involves
following clearly defined rules, regulations, and laws that are specific to the organization and
the service it provides. These compliance requirements need to be factored in during the
planning stage of the project and strictly adhered to during execution.
• INSIGHTFUL PLANNING: Based on user understanding and healthcare domain knowledge,
the project must include well-defined objectives and requirements, along with role
allocation and responsibility identification. Standard expectations, timelines, and tangible
measurement protocols should be established as well.
• CUSTOMIZED PROJECT VISION: Building out a strategy based on a customized healthcare
project vision will address the specific project requirements and go a long way in avoiding
the unexpected. However, there should be a provision for surprises along the execution stage,
and contingency plans should be well in place.
• CLEAR COMMUNICATION WITH STAKEHOLDERS: Organizational executives and IT leadership should be aligned in understanding and planning of the project. The alignment of
technology with business processes, through clear communication between both related
entities, can contribute to the high-level achievement of project outcomes.
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• CREATING A HIGHLY FUNCTIONAL TEAM:
The team involved in the project is its lifeblood.
Accessibility to the required tools is another keen advantage of the effective functioning of
the team. A diversely skilled team can go a long way in overcoming unexpected hurdles
along the way. Empower the team to communicate and ideate openly.
Develop Project
Management
Plan
Close Project
or Phase
Plan Scope
Management
Business
Documents
Collect
Requirements
Business Documents
• Business Case
• Agreements
Define Scope
Develop Project
Charter
• Project Charter
Plan Schedule
Management
• Assumption Log
Plan Cost
Management
Projects
Documents
Plan Quality
Management
• Enterprise Environmental Factors
• Organizational Process Assets
Enterprise/
Organization
Plan
Stakeholder
Engagement
Plan Resource
Management
Identify
Stakeholders
Plan Procurement
Management
Plan Risk
Management
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Plan Resource
Management
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Conclusion
A successful project is conditional upon the efficacy of the project manager and the provisioning
deployment of effective strategies. A meticulously planned process, consistent feedback from
multiple departments, encouraging dialogue, and open communications can avoid roadblocks
and boost performance. Meticulous planning and regular monitoring is another highly effective
tool for success, along with clear documentation and consistent feedback.
HOW TO IMPROVE YOUR PROJECT MANAGEMENT?
If you are looking to improve your healthcare project management workflow, innovate and bring
a culture of project management excellence, OSP is here to help you grow and be productive.
WE OFFER A 7-DAY FREE TRIAL, IT INCLUDES:
• Free consultation to offer insights about your project
• Basic product UI assessment and redesigning
• Free code review with a quality score report
• Basic project assessment and guidance
• Complete access to our free resources (eBooks, white papers and case studies)
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With 10+ years of experience, and 200+ customers worldwide, we're
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