https://userpilot.com/blog/problem-solving-framework/ McKinsey’s Problem Solving Framework McKinsey’s structured problem-solving approach is ideal for SaaS product teams looking to tackle complex challenges and drive growth. The process consists of 7 steps: 1. Define the problem: Work with all stakeholders to clearly outline the challenge to solve. 2. Break down the problem: Use tools like hypothesis trees and the MECE principle (Mutually Exclusive, Collectively Exhaustive) to deconstruct the problem into manageable chunks. 3. Prioritize issues: Focus on high-impact, easy-to-implement solutions by using a prioritization matrix like value vs. effort. 4. Develop hypotheses: Form hypotheses to guide data analysis and ensure focus on the most likely solutions. 5. Analyze data: Use a data-driven approach to test hypotheses, validate assumptions, and uncover insights. 6. Synthesize findings: Summarize insights using the pyramid principle—start with the key recommendation supported by detailed analysis. 7. Communicate: Present clear, concise recommendations and solutions to stakeholders; make sure they understand the reasoning and data behind them to secure their buy-in. What are the 4 P’s of problem-solving? The 4 P’s are Problem, Plan, People, and Process. First, clearly define the Problem. Next, Plan your approach and ensure the right People are involved. Finally, execute and refine the Process to solve the problem effectively. How to choose the right problem-solving framework? To choose the right problem-solving framework, consider the problem’s complexity, time constraints, and the level of stakeholder involvement. Simple problems: Use quick tools like 5 Whys or the Fishbone Diagram for fast root cause analysis. Complex problems: For multi-layered issues, opt for structured methods like Root Cause Analysis (RCA) or McKinsey’s 7-Step Framework to cover all angles. Time constraints: If time is limited, the Lightning Decision Jam (LDJ) helps make rapid decisions. For more thorough exploration, frameworks like The Phoenix Checklist offer a comprehensive approach. Stakeholder involvement: If multiple departments or customers are involved, frameworks like CIRCLES or McKinsey’s Framework align cross-functional teams and customer insights. Recurring issues: Use RCA to prevent repeated problems. Creative challenges: For innovative solutions, The Phoenix Checklist encourages diverse perspectives. https://hbr.org/podcast/2024/05/a-better-framework-for-solving-tough-problems https://hbr.org/2024/01/to-solve-a-tough-problem-reframe-it https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/ourinsights/how-to-master-the-seven-step-problem-solving-process https://medium.com/@IliyanaStareva/8-step-framework-to-problem-solving-frommckinsey-506823257b48 https://slideworks.io/resources/mckinsey-problem-solving-process
