How to Prepare for
Genesys Cloud CX AIGPE and GPR
Certification?
Genesys GCX-AI-GPE Certification
Made Easy with VMExam.com.
GCX-AI-GPE Cloud CX AI-GPE and GPR
Certification Details
Exam Code
GCX-AI-GPE
Full Exam Name
Genesys Cloud CX AI-GPE and GPR Certification
No. of Questions
50
Online Practice Exam Genesys Cloud CX AI-GPE and GPR Certification
(GCX-AI-GPE) Practice Test
Sample Questions
Genesys GCX-AI-GPE Sample Questions
Passing Score
70%
Time Limit
120 minutes
Exam Fees
$500 USD
Become successful with VMExam.com
Genesys GCX-AI-GPE Study Guide
• Perform enough practice with related Cloud
CX AI-GPE and GPR certification on
VMExam.com.
• Understand the Exam Topics very well.
• Identify your weak areas from practice test
and do more practice with VMExam.com.
Become successful with VMExam.com
Genesys GCX-AI-GPE Certification Syllabus
Syllabus Topics
● Genesys Cloud: AI Predictive Routing – Getting Started
● Genesys Cloud: AI Predictive Routing – Configuration
● Genesys Cloud: AI Predictive Routing – Performance Reports
● Genesys Cloud: AI Predictive Engagement – Setup and Configuration
● Genesys Cloud: AI Predictive Engagement – Working with Action Maps
● Genesys Cloud: AI Predictive Engagement – Customer Journey for Agents
● Genesys Cloud: AI Predictive Engagement – Reporting and Analytics
Become successful with VMExam.com
Cloud CX AI-GPE and GPR Training Details
Training:
Genesys Cloud CX: AI – Predictive Routing – Getting Started
Genesys Cloud CX: AI – Predictive Routing – Configuration
Genesys Cloud CX: AI – Predictive Engagement – Setup and Configuration
Genesys Cloud CX: AI – Predictive Engagement – Working with Action Maps
Genesys Cloud CX: AI – Predictive Engagement – Customer Journey for Agents
Genesys Cloud CX: AI – Predictive Engagement – Reporting and Analytics
Become successful with VMExam.com
Genesys GCX-AI-GPE
Sample Questions
Become successful with VMExam.com
Que.01: When setting up a Predictive Routing queue,
which two conditions should ideally be met for optimal
performance?
Options:
a) High agent turnover
b) Consistent outcome tagging
c) Large volume of historical data
d) Minimal use of wrap-up codes
Become successful with VMExam.com
Answer
b) Consistent
outcome tagging
c) Large volume of
historical data
Become successful with VMExam.com
Que.02: To utilize predictive routing to its best potential,
at least _____ days of data is required.
Options:
a) 30
b) 60
c) 90
d) 120
Become successful with VMExam.com
Answer
c) 90
Become successful with VMExam.com
Que.03: __________ identify visitors based on
characteristics like location, browser, device type, etc.
Options:
a) Visitor attributes
b) Custom attributes
c) Visitor journey attributes
d) Campaign attributes
Become successful with VMExam.com
Answer
a) Visitor attributes
Become successful with VMExam.com
Que.04: While routing an interaction to an agent, how
does Genesys Cloud route the interaction if the timeout
period expires?
Options:
a) The interactions are routed using the Standard ACD method.
b) Bullseye routing method is used as the default routing method in this
scenario.
c) The interactions are routed using the predefined fallback routing
method.
d) The interaction is automatically rejected and returned to the customer.
Become successful with VMExam.com
Answer
c) The interactions
are routed using the
predefined fallback
routing method.
Become successful with VMExam.com
Que.05: Whenever you open an action map, it opens in
___________ mode by default.
Options:
a) View
b) Delete
c) Duplicate
d) Edit
Become successful with VMExam.com
Answer
d) Edit
Become successful with VMExam.com
Genesys Cloud CX AI-GPE and GPR
Certification Guide
• The Genesys Certification is increasingly
becoming important for the career of
employees.
• Try our Cloud CX AI-GPE and GPR mock test.
Become successful with VMExam.com
More Info on Genesys Certification
Visit www.vmexam.com
Become successful with VMExam.com