Definition of Terms:
Employee Resilience refers to an employee's capacity to adapt, cope, and thrive in the
face of adversity, stress, or challenges at work.
Organizational Citizenship Behavior (OCB) refers to an employee's discretionary
actions that go beyond their formal job requirements, contributing to the effective functioning of
the organization and a positive work environment.
Business Process Outsourcing (BPO) is the practice of contracting specific business
functions or processes to a third-party service provider.
Self-efficacy refers to an individual's belief in their capacity to execute the behaviors
necessary to produce specific performance attainments, essentially, confidence in one's ability to
achieve goals and succeed in tasks.
Optimism refers to a positive outlook on life, characterized by hope and confidence in the
future, and the belief that good things will happen or that things will turn out well.
Social support refers to the perception and actuality that one is cared for, has assistance
available from others, and feels like part of a supportive social network, which can include
family, friends, and community members.
Emotional regulation refers to the processes by which individuals influence which
emotions they have, when they have them, and how they experience and express them,
encompassing both conscious and unconscious strategies.
Adaptability refers to the ability to adjust or modify one's behavior, approach, or thinking
to suit different situations or circumstances, embracing change and uncertainty.
Age refers to the length of time a person or thing has existed, typically measured in years
from birth.
Sex refers to the biological and physiological characteristics that define humans as female
or male.
Job tenure refers to the length of time an employee has worked for a particular employer,
indicating their duration of employment within that organization.
Organizational size refers to the magnitude or scale of an organization, typically
measured by the number of employees, revenue, market reach, or other relevant metrics.
Conscientiousness refers to the tendency to be responsible, organized, hard-working,
goal-directed, and to adhere to norms and rules.
Sportsmanship refers to fair play, respect for opponents, and polite behavior by someone
competing in a sport or other competition.
Civic virtue refers to the personal qualities and moral principles that contribute to the
effective functioning of a society and the preservation of its values, emphasizing a citizen's
dedication to the common good and their community.
Courtesy refers to polite behavior, a polite action or remark, and the act of showing
respect and consideration for others. It encompasses good manners and graciousness in social
interactions.
Altruism refers to unselfish concern for or dedication to the welfare of others, often
involving actions that benefit others even at a cost or risk to oneself.