SAP C_C4H56_2411
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SAP C_C4H56_2411 Exam Details
Exam Code
C_C4H56_2411
Full Exam Name
SAP Service Cloud Version 2 - Implementation Consultant
Solution
Cloud Solutions
Level
Associate
No. of Questions
80
Sample Questions
SAP C_C4H56_2411 Certification Exam Sample
Question
Practice Exams
SAP Service Cloud Version 2 - Implementation
Consultant Certification Practice Test
Passing Score
68%
Time Limit
180 Minutes
Languages
English
SAP C_C4H56_2411 Syllabus Content
Topic
Weight in exam
Basic Setup
<=10
Master Data
<=10
User Management
<=10
Service Objects
<=10
Service Elements
11-20%
Cases
11-20%
Communication Channels
<=10
Personalization and Extensibility
11-20%
Integration
<=10
Scenario Based Questions
11-20%
Managing Clean Core
<=10
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C_C4H56_2411 Certification?
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SAP C_C4H56_2411
Certification
Questions and Answers
Q1. What are the options to dispatch a service technician to an
open case?
There are 2 correct answers to this question.
a) Time recording
b) Case routing
c) Manual routing
d) Activity planner
Answer
b) Case routing
c) Manual routing
Q2. What must be provided to create a customer in the system in
SAP Service Cloud Version 2?
There are 2 correct answers to this question.
a) Administration services
b) Technical user
c) Business role
d) Business user
Answer
c) Business role
d) Business user
Q3. Which of the following are best practice steps when working
on an open case?
There are 2 correct answers to this question.
a) Follow the suggested steps of each phase.
b) Set the status to Complete after completing all steps of each
phase.
c) Based on the subject of the case, select and complete only the
appropriate phase.
d) Access knowledge base articles directly and solve the issue.
Answer
a) Follow the suggested steps of
each phase.
b) Set the status to Complete after
completing all steps of each phase.
Q4. Which of the following toggles are available when maintaining
organizational units?
There are 2 correct answers to this question.
a) Functions
b) Status
c) Primary
d) Approval
Answer
a) Functions
c) Primary
Q5. Which of the following actions are possible when designing
case phases and steps in SAP Service Cloud Version 2?
There are 2 correct answers to this question.
a) Configure the Cases and Case Types in Settings.
b) Change phases and steps at runtime.
c) Add new phases and steps from worklist page.
d) Include steps such as to do items, automated flows, and
approvals.
Answer
a) Configure the Cases and Case Types in
Settings.
d) Include steps such as to do items,
automated flows, and approvals.
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More Info on SAP
C_C4H56_2411 Certification
• For more information on SAP C_C4H56_2411 Certification please
refer to FAQs.
• A SAP Service Cloud Version 2 Implementation Consultant
certification is increasingly becoming important for the career of
employees.
• C_C4H56_2411 fee information are for the informative purposes
and do not serve as an official offering and are subject to change.
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to thee registration page.
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